Ratings based on 1,441 Verified Reviews

3.5 out of 5
70% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Posted 30-Nov-2017
Needs to be reconstructed or updated rooms are dated and smell
3 out of 5
by A verified traveller

Wait for renovation!

Posted 13-Nov-2017
In need of major renovations! Outdoor hallways with old shabby carpets... although the rooms were clean it felt like it wasn’t because of the old worn carpets and old drapes and furniture. Place said they are merging with Holiday Inn - that’ll be a good positive move! Won’t go back until they’ve renovated! False advertising regarding complimentary breakfast! The front desk said ‘oh they don’t do that anymore’... so beware if you make a decision to stay there because of the inclusive breakfast!
5 out of 5
Recommended
for Everyone
by A verified traveller from los angeles

Beds

Posted 7-Nov-2017
Very quiet love it!! The only thing didn’t like he bedding needs more Cushin!! Alittle uncountable , But overal I love it !! Stayed there twice already and I would keep going back if bed change better quality !! Overall very nice quiet!! ☺️staff very friendly I felt welcomed
Comment from Hotel Management
10-Nov-2017 by Guest Services - Jessica F., Hotel Management
Thank you for taking the time to tell us about your experience at San Mateo SFO Airport Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to make changes to our property to improve the guest experience. We appreciate your feed back and we'll work on seeing about our mattresses. We hope that you will give us the opportunity to serve you again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveller from Chicago IL

Posted 3-Nov-2017
Pros: clean
Location: SFO
Nice hotel to stay day or two. It was clean and it didn't smell as other places
Comment from Hotel Management
10-Nov-2017 by Guest Services - Jessica F., Hotel Management
Thank you for taking the time to tell us about your experience at San Mateo SFO Airport Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to make changes to our property to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Oct-2017
It was a basic motel - clean and well situated re the airport
Comment from Hotel Management
10-Nov-2017 by Guest Services - Jessica F., Hotel Management
Thank you for taking the time to tell us about your experience at San Mateo SFO Airport Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to make changes to our property to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
3 out of 5
by A verified traveller from sacramento, ca

Coyote point

Posted 29-Oct-2017
Pros: Easy to find.
Cons: No breakfast, if you care about that.
Location: SFO airport
Easy check in, parking was free. Electrical outlet is not properly finished .
Comment from Hotel Management
1-Nov-2017 by PHILLIP SCHOFIELD, Hotel Management
SORRY ABOUT THE BREAKFAST WE HAVE BREAKFAST AT HOLIDAY INN . WE WILL DEFINEITLY MAKE SURE THAT OUTLET GET COMPLETED.
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to airport and quite environment

Posted 28-Oct-2017
It was nice to stayed in hotel but the thing is, we asked for 3 times to get the folding bed because we only used it for a guest just one night but we stayed there for 4days and 3 nights but they never remove the folding bed. we asked the front desk for three times and they said they will let someone to pick it up but they never did. which I don’t feel comfortable, if a customer ask or request they should’ve just do it. so customers will appreciate that we are priority for our request. Hope they will change this attitude or situation in the future!
Comment from Hotel Management
1-Nov-2017 by PHILLIP SCHOFIELD, Hotel Management
SO SORRY WILL BE ADDRESS IMMEDIATELY IT WILL NOT HAPPEN AGAIN.
2 out of 5
by A verified traveller from Sacramento

Needs some work

Posted 23-Oct-2017
Pros: Outside was nice and lobby was good.
Cons: Have a continental breakfast, replace worn out furniture and paint the bathroom
Room was clean and comfortable. Chair and lamps look like they picked them up out or someones dump pile on the street. Super bright lights outside - even with drapes closed, it was quite glaring. Clock had wrong time - I almost overslept. Bathroom needed painting badly.
Comment from Hotel Management
1-Nov-2017 by PHILLIP SCHOFIELD, Hotel Management
SORRY ABOUT FURNITURE AS FAR AS THE CONTINENTAL BREAKFAST . WE ARE UNDER RENOVATION AND ONCE COMPLETED WE WILL BECOME ONE HOTEL HOLIDAY INN . AND THERE WILL BE A RESTAURANT AND ROOM SERVICE ONCE COMPLETED .
3 out of 5
Recommended
for Everyone
by A verified traveller from Bellingham, WA

Economic stay

Posted 20-Oct-2017
Economic stay in San Francisco. Horrible area to walk homeless drunk on the street, smells, you name it.
Comment from Hotel Management
1-Nov-2017 by PHILLIP SCHOFIELD, Hotel Management
SORRY THAT YOU RAN INTO THOSE SITUATIONS ON STREET . WE ARE WORKING HARD TO PROVIDE GREAT CUSTOMER SERVICE.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 18-Oct-2017
For the price this hotel was amazing. Was reasonably close to down town San Francisco for shopping and food. Hotel had a nice although small gym, and the bistro next door was very good.
Comment from Hotel Management
1-Nov-2017 by PHILLIP SCHOFIELD, Hotel Management
THANK YOU WE ARE WORKING HARD TO PROVIDE OUR GUEST WITH GREAT CUSTOMER SERVICE.