Ratings based on 1,504 Verified Reviews

3.5 out of 5
69% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller

Posted 23-May-2018
Room is very clean.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 11-May-2018
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 9-Apr-2018
When I booked this hotel last September there was 24 hour shuttle service. Our flight was at 5:20 in the morning and the 1st shuttle was at 4:00. It worked out ok but would have liked a little more time at the airport.
2 out of 5
by A verified traveller

Run down hotel 20 mins from SFO

Posted 5-Apr-2018
I felt fortunate not to wake up with bedbug bites! Hotel is rundown, no breakfast offered, WiFi didn't work. Seems to be quasi-associated with the Holiday Inn next door but not for breakfast.
2 out of 5
by A verified traveller from San Antonio, TX

Visit To San Francisco

Posted 31-Mar-2018
Pros: Proximity to airpirt
Cons: New AC/heating units. New furniture.
Location: Good spot, centrally located
Visited San Francisco, Carmel and wine country. No thanks, that is all I want to tell you.
1 out of 5
by A verified traveller

Do not stay here!!!!

Posted 29-Mar-2018
Dirty carpets,mattress with blood stains,torn lampshades plus we found a pair of women’s pants besides the desk on the floor We reported this to reception and they change our room but to another sub standard one! The place is filthy every way you look at Staff are nice! But please do not stay here!!!!!
2 out of 5
by A verified traveller

Poor welcome and facilities!

Posted 20-Mar-2018
Extremely poor welcome! Very bad internet connection and noisy hotel! They remodel from 8.30am without informing customers. When you let them know, no apologies! Back to my room for the second night, the room was not serviced!
5 out of 5
Recommended
for Everyone
by A verified traveller from wyoming

Posted 17-Mar-2018
Was a very nice room. I stayed for five days and had no issues. The front desk staff were all very friendly. The shuttle bus ride to and from the airport is such an added bonus.
Comment from Hotel Management
23-Mar-2018 by Guest Services - San Mateo SFO Airport Hotel, Hotel Management
Thank you for taking the time to share your experience with us. We take a great deal of time and care to ensure guest's satisfaction. We thank you for giving us a positive review and thank you for choosing to stay with us!
1 out of 5
by A verified traveller

Close to the airport....

Posted 15-Mar-2018
While this hotel is close to the airport, the staff doesn't meet your needs, nor do any of the promises get fulfilled. The "adjoining rooms" were on opposite sides of the building, despite the map showing that they were end to end.
5 out of 5
Recommended
for Everyone
by A verified traveller from NYC

Great hotel

Posted 14-Mar-2018
Great hotel, clean room, great location, and easily accessible!
Comment from Hotel Management
15-Mar-2018 by Guest Services - San Mateo SFO Airport Hotel, Hotel Management
Thank you for taking the time to share your experience with us. We take a great deal of time and care to ensure guest's satisfaction. We thank you for giving us a positive review and thank you for choosing to stay with us!