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Reviews of Alpine Inn And Suites

2 out of 5
Alpine Inn And Suites
560 Carter St, San Francisco, CA

Reviews

7.4

Good

Rating 10 - Excellent. 353 out of 1000 reviews" "
Rating 8 - Good. 267 out of 1000 reviews" "
Rating 6 - Okay. 163 out of 1000 reviews" "
Rating 4 - Poor. 95 out of 1000 reviews" "
Rating 2 - Terrible. 122 out of 1000 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Yan tung

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Inside room is super cold and the room with the heater is so noisy. The cleanness is ok.
Stayed 1 night in Apr 2024

4/10 Poor

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Tv didn't work
Stayed 1 night in Apr 2024

10/10 Excellent

Dorothea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is heaven.
Stayed 1 night in Apr 2024

10/10 Excellent

Emely

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this place for the cow palace we walked there and back with no troubles. The only thing was that the key card was not working, but the manager there was alone and unlocking all the rooms by himself for anyone which I applaud. Poor guy was very stressed but still managed to be very nice and patient with everybody. I hope they get that key card situation figured out. We also checked in and out very easily!
Stayed 1 night in Mar 2024

10/10 Excellent

Claudio, San Francisco

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Kevin

Liked: Cleanliness
Asked for towels didn’t get any till hours later
Stayed 2 nights in Mar 2024

2/10 Terrible

Cheenue

Disliked: Staff & service, property conditions & facilities
Didn’t give me keys and neighbors were so loud. Kept me up until 4am so I just decided to leave.

2/10 Terrible

Doris

I never got a chance to stay because I reserved a room at 11pm and didn’t get there till 1am and no one never answered for me to check in.
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024

6/10 Okay

Eustacio

Travelled with family
Have hard time checking-in cause there was no Lve receptionist to assist us, only virtual assistant that we can not understand each other because the Audio was very poor. The virtual assistant made an error on our check-out date which was March 9, instead of March 10.But when we checked out on March 9, we were told by the receptionist named Vipul, that our check out date was Mar 10 and not Mar 9. But I told the receptionist to cancel Mar 10 for I was able to arrange with my girlfriend already if my guests can sleep with us on Mar 9 which she agreed.The receptionist told me that I have to call Expedia and tell Expedia that my guests only sleep for one night on Mar 8 only, so that Alpine can refund me thru Expedia the other night. Attached herewith is the receipt when we check-in for your perusal and review.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jennie

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Yed
Stayed 1 night in Feb 2024
Response from Vipul on Mar 5, 2024
We apprieciate your feedback. We look forward to having you again.

6/10 Okay

??

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Was okay overall, but had difficulty checking out. There was no one in the front and no one answered the phone.
Stayed 2 nights in Feb 2024
Response from Vipul on Mar 5, 2024
We apologize for the inconvinience caused, but we have Kiosk to help our customers check-out in the morning. Regardless, we apologize for the inconvinience and look forward to having you in future.

10/10 Excellent

Claudio, San Francisco

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alpine Inn on Mar 3, 2024
Hello! Thank you for taking time to review your stay. We are glad to hear that your visit surpassed expectation and greatly appreciate your feedback. We look forward to having you again very soon. Have a great day!

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-out time is 11 o’clock but housekeeping came in my room at 10. That really could’ve been a bad thing to walk into
Stayed 1 night in Feb 2024
Response from Alpine Inn on Mar 2, 2024
Hello,First of all , so sorry for the Inconvienced We will be bringing it up to the Management. We are more and happy to assist you againThank you

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alpine Inn on Feb 24, 2024
Hello,Thank you for your Comnent. We are more happy to assist you on your next Visit. Please come again.Thank you.

2/10 Terrible

Carmen

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The roof leaked and the bathroom window did not lock.
Stayed 2 nights in Feb 2024
Response from SiaaT on Feb 19, 2024
Dear Camen,We are sorry that we have failed to live up to your expectation. We will keep up our efforts so that you wii be satisfied with our service.Thank you for your feedback. We really appreciated it.

8/10 Good

Rhoda Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its clean and cleaning staff are friendly
Stayed 4 nights in Feb 2024
Response from SiaaT on Feb 19, 2024
Dear Rhoda Alma,Thank you for your kind feedback. We really appreciated it. See you again.

8/10 Good

A.

Business traveller
Liked: Cleanliness, staff & service
It’s a very great choice if you’re just staying near the airport for one to two nights. The price is very reasonable. But if you’re traveling, it’s not anything luxury. The air conditioning is broken in my room. I spent a very cold late night in room 102. I don’t know how other rooms’ air conditioners, but mine is not working. They say they’re going to repair it, I believe they would! Other than that, the bed is clean, everything is clean, the water is good, very warm.
Stayed 1 night in Feb 2024
Response from Alpine Inn on Feb 15, 2024
Thank you for giving us the opportunity to host you. We apologize that you had problems with the room. Rest assured, our team is already addressing the issues. Looking forward to hosting you in the future.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Jan 2024
Response from SiaaT on Feb 12, 2024
Dear Femando,Thank you for your feedback. We appreciated it . See you again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Always clean
Stayed 1 night in Feb 2024
Response from SiaaT on Feb 11, 2024
Dear Mr David,Thank you for your kind feedback. We really appreciated. See you again

6/10 Okay

Sophie

Stayed 2 nights in Feb 2024

8/10 Good

Jesus Antonio

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were surprised to be informed that check-ins from online booking ends at 10pm. Alpine Inn will make a new reservation in their website and declare a No-Show in the Expedia reservation. I am still waiting if Expedia will refund us.
Stayed 1 night in Feb 2024
Response from Alpine Inn on Feb 9, 2024
Dear guest, Thank you for taking time to review your stay. We are sorry to hear that you were surprised about the check-in time. This policy is clearly listed on all booking sites which we list through, as well as in the email confirmation you receieved after booking. We recommend calling Expedia to request the refund. We look forward to seeing you again soon. Best wishes

4/10 Poor

Jacob

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Bad wifi and no one there could help me. Came to the front office several times and it was locked or no one was there. Hidden fees all over the place, $100 to get the room I booked because it was a king? 10 a day to park?
Stayed 5 nights in Jan 2024
Response from Alpine Inn on Feb 7, 2024
Hello,Apologized for the inconvenience due to your staying with So sorry but We will bring it up to the Management . Please come again We will be more and happy to assist you again. Thank you.

8/10 Good

Randall

Disliked: Staff & service, amenities
Nice place to stay. They charge for parking even though it's not stated on website. They have you do a virtual check in with no person available. Hard to hear him and they could not hear me. No privacy while checking in with your PII.
Stayed 1 night in Feb 2024
Response from SiaaT on Feb 6, 2024
Dear Viewer,Thank you for your kind feedback. We are greatly appreciated. See you again.

8/10 Good

Patricia

Stayed 2 nights in Feb 2024

4/10 Poor

Claudia, South San Francisco

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad customer services from desk and room it was dirty bed
Stayed 2 nights in Jan 2024
Response from Alpine Inn on Feb 3, 2024
Hello,,We apologised for your staying with us and your Coment.We will bring it up to the Management. So sorry for the Inconvenience. We are more and happy to have assist you on your next visit with us. Thank you.

8/10 Good

Mike

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Siaa T on Feb 4, 2024
Dear Viewer,Thank you for your kind feedback. We really appreciated. See you again.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Love the place rooms are huge and the service is excellent
Stayed 1 night in Jan 2024
Response from Siaa T on Feb 2, 2024
Dear Viewer,Thank you for you kind feeback We really appreciated. see you again.

8/10 Good

Surjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from SiaaT on Feb 4, 2024
Dear ViewerThank you for your kind feedback. We really appreciated. See you again.

6/10 Okay

harvinder

Travelled with family
Liked: Staff & service
Smoking smells from the rooms.
Stayed 1 night in Jan 2024
Response from Siaa on Feb 2, 2024
Dear ViewerThank you for your Kind feedback. We really appreciated . See you again

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
It is amazing for your money they have private rooms clean and spacious!!!
Stayed 1 night in Jan 2024
Response from Siaa T on Jan 28, 2024
Dear Viewer,Thank you for your kind feedback we really appreciated. See you again.

4/10 Poor

dwayne

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never go back again. If you are families don’t go here at all.
Stayed 1 night in Jan 2024
Response from Alpine Inn on Jan 27, 2024
First of all, We apologized regarding the Inconvenience during your staying with us. We will bring it up to the Manegement, We are more and happy to have you again,hopefully everything will be okay. Once again so sorry for the Inconvenience.

4/10 Poor

Yun Jia

Disliked: Cleanliness, staff & service
Debris on floor and bed, very noisy heater, unpleasant check in, and loiterers on property
Stayed 2 nights in Jan 2024
Response from Siaa on Feb 12, 2024
Dear Yun Jis ,I expressed my sincerest aplogies for the unpleasant experience you had with our company..I want to ensure you that we take customer satisfaction very seriously and we are committed to provide the best possible service to all our customers. Thank you for you feedback. We really appreciated. See you again.

10/10 Excellent

Lita, Daly City

Stayed 1 night in Jan 2024
Response from Alpine Inn on Jan 20, 2024
Thank you for your Comment. We are more happy to assist you on your next Visit to our Hotel.

4/10 Poor

Yun Jia

Disliked: Cleanliness, staff & service
very loud air conditioner and bed had debris on it
Stayed 1 night in Jan 2024
Response from Alpine Inn on Jan 17, 2024
We apologized for the Inconvenience. We will bring it up to the Management. Hopefully your next Visit will be more better and We are more happy to see you again.Thank you.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not again
Many things broken from shower, heater, insulation
Stayed 1 night in Jan 2024
Response from Alpine Inn on Jan 16, 2024
Hello,We are so sorry for the Inconvenience due to your staying with us. We are working on the Issues, hopefully your Next Visit will be much organise . We will bring it up to the Management. Once again Apologized for all that . Thank you.

10/10 Excellent

Robert, Emeryville

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Alpine Inn on Jan 17, 2024
Dear Viewer,Thank you for your kind feeback. We appreciated Hope to see you again.

10/10 Excellent

Robert, Emeryville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Siaa on Feb 12, 2024
Dear Robert,Thank you for your feedback. We really appreciated it. See you again.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Siaa T on Feb 12, 2024
Dear Jose,Thank you for your feedback. We really appreciated it. See you again.

2/10 Terrible

Zoya

Stayed 1 night in Jan 2024
Response from Siaa on Feb 12, 2024
Dear Zoya,Thank you for your feedback. We really appreciated it. See you again.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Alpine Inn on Jan 12, 2024
Thank you so much for your Coment. We will be more and Happy to assist you on your next staying with us. I will let the management know . Once again thank you.

2/10 Terrible

Yun Jia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alpine Inn on Jan 11, 2024
Thank you for your Coment. We are happy to assist you on your next Visit. Muchly AppreciatedThank you

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was so wonderful and made sure I got great parking next to my room. A confy feel and very safe.
Stayed 1 night in Jan 2024
Response from Alpine Inn on Jan 12, 2024
Thank you for your Coment, Please Visit again We are more happy to assist you. Thank you.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was better than I expected! It was clean, quiet and our room had a smaller second room for the second bed that I wasn't expecting. It offered more privacy for each person and also made the entire room feel bigger. Check in/out was a bit strange since they have a person working virtually thru a kiosk. My process was smooth but it would've felt safer knowing there was an actual person at the property
Stayed 3 nights in Jan 2024
Response from Alpine Inn on Jan 10, 2024
Hello, Thank you for taking time to provide your feedback. We understand your feeling regarding the virtual kiosk. However, due to the mornings being a low-demand period and, being a smaller business, working to recover from the difficulties the last few years have presented, this is one of the ways that we can redistribute budgets to things like improving the property and general guest experience. Be assure though, there is always a person on-site to handle any major issues. We appreciate your understanding and your patience as we continue to navigate this difficult period and the challenges which it presents. Looking forward to seeing you again soon and providing a more perfect experience. Have a great day!

2/10 Terrible

Michael

Business traveller
Never received a room key due to technical difficulties, felt like an inmate not being to leave his cell. Check in was very complicated with the kiosk, lights in room working intermittently. Was going to be an extra charge to park in the parking lot and still had to give info I my license plate after declining to park there. Ice machine was broken. Very loud people throughout the night. Curtains to short for the curtain rod to block outside light. How anyone has them at 4 stars leads me to believe ownership is writing the reviews. Worst motel experience ever.
Stayed 1 night in Jan 2024
Response from SiaaT on Feb 12, 2024
Dear Michael,I'm writing to axpress my sincerest apologies for the unpleasant experience you had with our Hotel. I want to essure you that we take customer satisfaction very seriously and we are committed to provide the best possible service to all our customers. Thank you for your feedback . We really appreciated it .See you again.

2/10 Terrible

Julio

Disliked: Cleanliness, property conditions & facilities, room comfort
I'm staying 2 nights front desk make 2 different restaurants and when ask why my room that was not clean no clean towels hi said the cleaning was very 3 days
Stayed 1 night in Jan 2024
Response from Alpine Inn on Jan 10, 2024
Hello, Thank you for taking time to review your stay. We are sorry to hear that it did not meet expectation. Please allow us to address your concerns individually. Reviewing your stay, it appears that you booked your first night through Hotels.com. As our business is not owned by Hotels.com, nor do we own Hotels.com, we are unable to modify third party bookings. This means that any additional nights must be booked as a separate reservation. Regarding the housekeeping: due to covid restrictions, we are unable to offer daily housekeeping. This policy is outlined in several places, including the website on which you booked, in the confirmation email you received after booking, on the registration form which you signed during check-in (on which you selected "NO" for housekeeping - a copy of this registration form has been sent to you separately). However, we are always available to offer fresh towels, etc... between cleanings. We hope that this clarifies some of your concerns and that we will see you again soon, during which we will be able to provide a more perfect experience. Have a great day!

2/10 Terrible

Sonali, Cambridge

Stayed 1 night in Jan 2024
Response from Alpine Inn on Jan 10, 2024
Hello, Thank you for taking time to review your stay. We would love to know what we can do to make your next experience a more perfect one. Looking forward to seeing you again very soon. Have a great day!

4/10 Poor

Sharmaine

Disliked: Staff & service
poor customer service
The internet went down before I arrived at the hotel, after waiting 1.5 hours in my car with a young child in my car, I was directed to a "sister hotel" in the area. Three other people who got there after I did were directed to and given the option for another stay before I was, I spoke with reception after already waiting 30 minutes due to the sign on the front door that they were having difficulty and would open soon, who said they would update me immediately, and I had to go back in and follow up after seeing people leave the Parking lot. I also heard another person waiting mention they had been given the sister hotel option one hour before I was and when I inquired I was told options were being figured out.
Stayed 1 night in Jan 2024
Response from SiaaT on Feb 12, 2024
Dear Sharmaine,I am writting to express my sincerest apologies for the unplessant experience you had withour hotel.I want to assure you that we take customers satisfaction very seriously and we are committed to provide the best possible service to all our customers. Thank you for your feedback. We really appreciated. See you again.

10/10 Excellent

Sal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Alpine Inn on Jan 10, 2024
Hello! Thank you for taking time to review your stay. We are glad to hear that your visit surpassed expectation and greatly appreciate your feedback. We look forward to having you again very soon. Have a great day!