Lobby

Reviews of Days Inn by Wyndham Chula Vista/San Diego

2.5 out of 5
Days Inn by Wyndham Chula Vista/San Diego
394 Broadway, Chula Vista, CA

Reviews

6.0
Rating 10 - Excellent. 126 out of 516 reviews" "
Rating 8 - Good. 92 out of 516 reviews" "
Rating 6 - Okay. 84 out of 516 reviews" "
Rating 4 - Poor. 62 out of 516 reviews" "
Rating 2 - Terrible. 152 out of 516 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Alison

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Place reeked of marijuana even in "non-smoking" rooms. It was loud all night, with techno music bumping from another room making it impossible for my toddler to fall asleep. The parking lot was crowded, with few to no open spaces, and the neighborhood felt unsafe. The sign still says red roof inn, and that was the quality of it, rather than a Days Inn. Also,the "breakfast" was a few stale muffins, some fruit, and coffee. No milk even for my kids.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Dear Guest,We deeply apologize for the negative experience you encountered during your stay. It's unacceptable that you had to endure disturbances such as noise and unpleasant odors, especially in a designated non-smoking environment. Your concerns regarding parking availability and neighborhood safety are duly noted, and we will take steps to address these issues to ensure a more comfortable stay for our guests. We appreciate your feedback regarding our breakfast offerings and will work to improve the selection and availability of items for our guests, including providing milk for children. Please accept our sincerest apologies for falling short of your expectations, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

10/10 Excellent

Rebeca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Rebeca,Thank you for choosing to stay with us and for your glowing review! We're delighted to hear that you had a fantastic experience during your time with us.We appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Amy

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Amy,Thank you for your glowing review! We're thrilled that you had such a wonderful experience with us. It's always a pleasure to hear when our guests are satisfied with their stay. We appreciate your kind words and look forward to welcoming you back for another fantastic visit.Sincerely,Hotel Manager

4/10 Poor

Blanca María

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 3 nights and they only did the housekeeping one day, when I asked them to clean my room they said they don´t clean the rooms everyday unless I ask them to do so and the cleaning staff was gone already. Is this a new trend in american hotels? I stayed at another hotel in El Paso TX (which was supposed to be the best hotel in town) and they didn´t clean my room either. The presentation of the staff at the days inn was deplorable, old t-shirts and ripped jeans, at least make them wear normal jeans I hear they are less expensive. They said they included continental breakfast, little I knew that for them continental breakfast is a tray of muffins and toast from Costco.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 21, 2024
Dear Guest,Thank you for bringing your concerns to our attention. We sincerely apologize for the lapses in service you experienced during your stay. Providing exceptional housekeeping and presentation standards is important to us, and we regret that we fell short of your expectations in these areas. We will address your feedback internally to ensure improvements are made. Please know that your feedback is valuable to us, and we will strive to provide a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to regain your trust during your next visit.Sincerely,Hotel Manager

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Alejandro,Thank you for your 5-star review! We're pleased to hear that you found our location great. If there's anything else we can assist you with during your stay or for future visits, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back soon!Sincerely, Hotel Manager

6/10 Okay

Shannon Denise

Travelled with family
Disliked: Amenities, property conditions & facilities
Very nice and big room sucks we were on the 4th floor and elevator didn’t work 😱 very noisy otherwise everything was good
Stayed 2 nights in Mar 2024
Response from Hotel manager on Mar 15, 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the size of your room and found everything else to be good. However, we apologize for the inconvenience caused by the non-functional elevator and the noise on the 4th floor. Please know that we take these matters seriously and will work to address them promptly. Your comfort is important to us, and we appreciate your understanding. If you decide to stay with us again, we'll do our best to ensure a more enjoyable experience.Sincerely,Hotel Manager

2/10 Terrible

Shaheen, rancho cordova

Disliked: Property conditions & facilities
Didn’t expected this from the hotel
Stayed 1 night in Mar 2024
Response from Hotel manager on Mar 14, 2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we apologize for any shortcomings you encountered during your stay.We appreciate your feedback and hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Manager

8/10 Good

Saul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like having to wait 5 days to receive my $50.00 deposit back. It should have been a one day hold after check out and then released.
Stayed 2 nights in Mar 2024
Response from Hotel manager on Mar 12, 2024
Dear Guest,We apologize for any inconvenience caused by the delay in returning your deposit. We understand the importance of prompt resolution and will review our procedures to ensure a more efficient process in the future. Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely, Hotel Manager

10/10 Excellent

Nohemi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and private
Stayed 1 night in Feb 2024
Response from Hotel manager on Mar 7, 2024
Dear Guest,Thank you for highlighting the quiet and private atmosphere of our hotel. We strive to provide a peaceful environment for our guests to relax and unwind during their stay. Your comfort and privacy are our top priorities.Sincerely,Hotel Manager

2/10 Terrible

Jacquelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel manager on Mar 5, 2024
Dear Jacquelyn,We're sorry to hear that your stay with us did not meet your expectations. Your feedback is important to us, and we will address the issues you've raised to improve our services. If there's anything specific you'd like to discuss, please feel free to reach out to us directly.Sincerely,Hotel Manager

6/10 Okay

Ngai

Bathroom smelled like a dog was living in there!
Stayed 1 night in Feb 2024
Response from Hotel manager on Mar 3, 2024
Dear Guest,We apologize for the inconvenience caused by the unpleasant odor in your bathroom. Our housekeeping team will address this immediately to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to make it up to you on your next visit.Sincerely,Hotel Manager

10/10 Excellent

Patricia

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly, clean and updated rooms, location.
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 29, 2024
Dear Guest,Thank you for highlighting the pet-friendly environment, clean and updated rooms, and convenient location during your stay at our hotel. We strive to provide a comfortable and accommodating experience for all our guests, including their furry friends. We look forward to welcoming you back soon for another enjoyable stay!Sincerely,Hotel Manager

4/10 Poor

Maia

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were super pleasant and nice. The room itself had flies everywhere and the surrounding area was sketchy
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 28, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our staff to be pleasant and accommodating. However, we're disappointed to learn about the issues you experienced with cleanliness and the surrounding area. Please accept our sincere apologies for any inconvenience caused. We take cleanliness and guest safety very seriously, and we will address these concerns immediately to ensure a more comfortable stay for our future guests. Your feedback is valuable to us, and we hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Arsen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The one thing that ma
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 23, 2024
Dear Guest,Thank you for your feedback. If there's anything specific you'd like to share or discuss further, please feel free to let us know. Your satisfaction is our priority, and we're here to assist you in any way we can.Sincerely,Hotel Manager

6/10 Okay

belle, covina

Liked: Staff & service
Prince who is the incharge of the night I checked in was very accommodating & professional. It was unfortunate that i have to change my reservation and Prince is quick enough to fix my concern and reservations.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Guest,Thank you for sharing your positive experience with Prince during your stay! We're delighted to hear that he was accommodating and professional, going the extra mile to assist with your reservation changes promptly. We'll make sure to pass along your compliments to Prince, as recognition of excellent service is important to us. We appreciate your feedback and look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

Monaliza

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located around area where there are a lot of homeless roaming around. We seen guys doing “business “on the side of the road by the property itself. Staff area very rude no customer service at all! I will never stay on this area again ever!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Feb 16, 2024
Dear Guest,We apologize for the inconveniences you experienced during your stay. We take your feedback seriously and will address the issues with our staff and the surrounding area. We hope you will reconsider and give us another chance to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Arsen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved and appreciated the free breakfast everyday it just started my day out right
Stayed 1 night in Jan 2024
Response from Hotel manager on Feb 8, 2024
Dear Guest,We're thrilled to hear that you loved and appreciated our complimentary breakfast! Starting your day off right is important to us, and we're glad we could contribute to that. Thank you for choosing to stay with us, and we hope to continue providing you with excellent service during your future visits.Sincerely, Hotel Manager

8/10 Good

Erain

Liked: Staff & service
Next to alot of things
Stayed 2 nights in Jan 2024
Response from Hotel manager on Feb 7, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that our hotel's location near various amenities was convenient for you. We hope you were able to enjoy your stay despite any other concerns. If there's anything specific you'd like us to improve, please don't hesitate to let us know. We appreciate your input and hope to welcome you back in the future.Sincerely,Hotel Manager

6/10 Okay

Eujenia

Travelled with family
Disliked: Amenities
We decided to stay at Days inn since we are able to take our dog with us & the price was reasonable. When we entered the room it looked decent. It smelled good and it looked clean. However once we set out stuff down, I noticed the floors were dirty & in some parts even sticky. The worse part was that roaches started coming out from behind a mirror. My husband took the mirror off & about 10 roaches were running around. I also found a dead roach next to the bed & by the restroom. If it wasn’t for the roaches I would have consider staying again.
Response from Hotel manager on Jan 31, 2024
Dear Guest,We sincerely apologize for the unpleasant experience you had during your stay. We deeply regret the cleanliness and pest issues you encountered, as this does not reflect our standards. Immediate action is being taken to address and resolve these concerns to prevent any recurrence. Your feedback is invaluable, and we are committed to ensuring a more positive experience during any future visits. We appreciate your understanding and hope to have the opportunity to regain your trust.Sincerely,Hotel Manager

10/10 Excellent

Zubair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower head could be better
Stayed 1 night in Jan 2024
Response from Sam on Jan 30, 2024
Thank you so much for taking the time to share your positive feedback about your recent stay at Motel Days Inn Chula Vista! We are delighted to hear that you enjoyed your experience with us.Our team works hard to provide a comfortable and welcoming environment for all our guests, and it's truly rewarding to know that we were able to meet your expectations. We appreciate your kind words about our accommodations and services.We hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to let us know. Your feedback is invaluable to us as we strive to enhance the guest experience.Thank you once again for choosing Motel Days Inn Chula Vista. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

agustin raul ruiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 28, 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

4/10 Poor

J Jesus

Stayed 2 nights in Jan 2024
Response from Hotel manager on Jan 24, 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Arsen

Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact that there's breakfasts
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear Arsen,Thank you for the perfect 5 out of 5 rating! We're glad to hear that you appreciate the breakfast offerings. We appreciate your positive feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

2/10 Terrible

Vanessa

Disliked: Amenities
The hot tub didn’t work which was why I booked there
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 21, 2024
Dear Vanessa,We apologize for the inconvenience caused by the non-functioning hot tub during your stay. Your feedback is important, and we understand the frustration this may have caused. We will investigate and address the issue promptly to prevent any reoccurrence. We appreciate your understanding and hope to have the opportunity to provide a more positive experience in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 Terrible

Daysha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only the pictures I took can properly describe my discontent while staying at this property. Floor was dirty, one lamp was broken, the other missing a light bulb. The chair was missing a castor, making it nonfunctional and dangerous. One window screen was torn and a dead fly was in the window because the window was left open. The other window was duck-taped! And the class of people staying there was loud, obnoxious and up until after 2AM.............and management was no where to be found.
Stayed 3 nights in Jan 2024
Response from Hotel manager on Jan 20, 2024
Dear Guest,We deeply regret the issues you encountered during your stay with us. Your detailed feedback is concerning, and we sincerely apologize for the cleanliness, maintenance, and noise disturbances you experienced. This does not align with our standards, and we are investigating and addressing each concern to ensure a more pleasant experience for all our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 16, 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

2/10 Terrible

Breyanna

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel manager on Jan 16, 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Okay

Jenny

Travelled with partner
Disliked: Staff & service, amenities
No water provided in rooms, limited access to water in the lobby during breakfast hours which is 7-10am. Asked for extra blankets due to the room being chilly, wasn’t able to receive any. Housekeeping entered the room shortly after we checked in, using her own card, without permission. Housekeeping also wasn’t friendly at all when returning fresh towels as if we were inconveniencing her.
Stayed 5 nights in Jan 2024
Response from Prince on Jan 14, 2024
Thank you for taking the time to share your feedback following your recent stay at Motel Days Inn Chula Vista. We appreciate your honesty and value your input as it helps us to continually improve our services.We're pleased to hear that certain aspects of your stay met your expectations. However, we also acknowledge that there may have been areas where we fell short. Your comments are crucial to our ongoing efforts to enhance the overall guest experience.We would like to learn more about your specific experiences and any suggestions you may have for improvement. Please feel free to contact our management team directly. Your insights are instrumental in helping us identify areas where we can make necessary adjustments.We genuinely hope you consider giving us another opportunity to serve you in the future. Your satisfaction is important to us, and we are committed to making the necessary changes based on your feedback.Thank you for choosing Motel Days Inn Chula Vista, and we look forward to the possibility of welcoming you back for an improved stay

10/10 Excellent

Arsen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Prince on Jan 14, 2024
Thank you so much for taking the time to share your positive feedback about your recent stay at Motel Days Inn Chula Vista! We are delighted to hear that you enjoyed your experience with us.Our team works hard to provide a comfortable and welcoming environment for all our guests, and it's truly rewarding to know that we were able to meet your expectations. We appreciate your kind words about our accommodations and services.We hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to let us know. Your feedback is invaluable to us as we strive to enhance the guest experience.Thank you once again for choosing Motel Days Inn Chula Vista. We look forward to welcoming you back for another enjoyable stay!

4/10 Poor

Cesar

Stayed 1 night in Jan 2024
Response from Prince on Jan 12, 2024
Thank you for taking the time to share your feedback about your recent stay at Motel Days Inn Chula Vista. We sincerely apologize for any inconveniences you may have experienced during your time with us.We take all guest feedback seriously, and we regret that we fell short of your expectations. Your concerns are important to us, and we would like to learn more about the specific issues you encountered so that we can address them promptly.We appreciate your honesty, and your feedback serves as a valuable tool for us to identify areas in need of improvement. Rest assured, we are committed to addressing the issues you've raised and taking corrective measures to enhance the overall guest experience.We understand the importance of guest satisfaction, and we apologize for any disappointment caused. We hope you will consider giving us another chance in the future to demonstrate our commitment to providing a better experience. Thank you for bringing your concerns to our attention.

10/10 Excellent

Arsen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Prince on Jan 10, 2024
Thank you so much for taking the time to share your positive feedback about your recent stay at Motel Days Inn Chula Vista! We are delighted to hear that you enjoyed your experience with us.Our team works hard to provide a comfortable and welcoming environment for all our guests, and it's truly rewarding to know that we were able to meet your expectations. We appreciate your kind words about our accommodations and services.We hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to let us know. Your feedback is invaluable to us as we strive to enhance the guest experience.Thank you once again for choosing Motel Days Inn Chula Vista. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Prince on Jan 10, 2024
Thank you so much for taking the time to share your positive feedback about your recent stay at Motel Days Inn Chula Vista! We are delighted to hear that you enjoyed your experience with us.Our team works hard to provide a comfortable and welcoming environment for all our guests, and it's truly rewarding to know that we were able to meet your expectations. We appreciate your kind words about our accommodations and services.We hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to let us know. Your feedback is invaluable to us as we strive to enhance the guest experience.Thank you once again for choosing Motel Days Inn Chula Vista. We look forward to welcoming you back for another enjoyable stay!

6/10 Okay

Patricia

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and upgraded and had the basic amenities. I was disappointed that I could not take a bath due to lack of a plug or stopper and the water pressure overall left much to be desired. The staff was pleasant.
Stayed 1 night in Jan 2024
Response from Prince on Jan 10, 2024
Thank you for taking the time to share your feedback about your recent stay at Motel Days Inn Chula Vista. We sincerely apologize for any inconveniences you may have experienced during your time with us.We take all guest feedback seriously, and we regret that we fell short of your expectations. Your concerns are important to us, and we would like to learn more about the specific issues you encountered so that we can address them promptly.We appreciate your honesty, and your feedback serves as a valuable tool for us to identify areas in need of improvement. Rest assured, we are committed to addressing the issues you've raised and taking corrective measures to enhance the overall guest experience.We understand the importance of guest satisfaction, and we apologize for any disappointment caused. We hope you will consider giving us another chance in the future to demonstrate our commitment to providing a better experience. Thank you for bringing your concerns to our attention.

4/10 Poor

Jean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for 6 nights and one worker who checked us in was very hardworking and understanding but the others following were not nearly as good. In the 6 nights of my stay, I only had a housekeeper come and grab trash twice, I had to constantly ask for toilet paper or towels & face cloths. On January 1st (my birthday) I had enough and went to the front desk to ask the front desk employee to please have someone clean mine and my boyfriends room and after being gone for hours, we came back to the room exactly how we left it (no toilet paper, trash still there, and no towels). I was mortified. My boyfriend and I then went to the front desk (again) and I found the same guy who I had originally asked to get someone to clean our room. His excuse was it’s his first day but how difficult is it to just get a housekeeper to clean a guests room? We paid over $600 for our stay of 6 nights and I am still incredibly appalled that this is how we were treated. Another employee came up as we were talking to his co-worker and told me they will get someone to clean our room in the morning at 9:30am, yet no one came and we had to get a housekeeper ourselves to clean our room. Not to mention I called the front desk requesting a face rag to wash my body with and the front desk receptionist told me she will send someone, yet no one came for nearly two hours. I had already showered and done my make up within these almost 2 hours. All in all, our stay was horrible and by far the worst.
Stayed 7 nights in Dec 2023
Response from Prince on Jan 10, 2024
Thank you for taking the time to share your feedback about your recent stay at Motel Days Inn Chula Vista. We sincerely apologize for any inconveniences you may have experienced during your time with us.We take all guest feedback seriously, and we regret that we fell short of your expectations. Your concerns are important to us, and we would like to learn more about the specific issues you encountered so that we can address them promptly.We appreciate your honesty, and your feedback serves as a valuable tool for us to identify areas in need of improvement. Rest assured, we are committed to addressing the issues you've raised and taking corrective measures to enhance the overall guest experience.We understand the importance of guest satisfaction, and we apologize for any disappointment caused. We hope you will consider giving us another chance in the future to demonstrate our commitment to providing a better experience. Thank you for bringing your concerns to our attention.

4/10 Poor

Neil

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 21, 2024
Dear Neil,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

10/10 Excellent

Karla

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from prince on Jan 3, 2024
Thank you so much for taking the time to leave such a wonderful review of your recent stay at our motel. We are absolutely delighted to hear that you had a great experience with us!It's heartwarming to know that our efforts to provide exceptional service and comfortable accommodations have made your stay memorable. Your kind words are truly appreciated. Our team takes great pride in ensuring every guest's comfort and satisfaction, and it's rewarding to see that reflected in your review. We would be thrilled to welcome you back to our motel whenever your travels bring you to the area again. Your feedback and support mean a lot to us, and we can't wait to provide you with another excellent experience in the future.Thank you once again for choosing Days Inn Chula Vista. We value your patronage and the trust you've placed in us.

6/10 Okay

Todd

Liked: Staff & service, property conditions & facilities
Exactly what one should expect for the rates and brand of hotel. A strong average experience.
Stayed 2 nights in Dec 2023
Response from Hotel manager on Jan 31, 2024
Dear Guest,Thank you for sharing your thoughts on your recent stay. We're pleased to hear that your experience aligned with your expectations for the rates and our hotel brand. Your feedback is valuable, and we appreciate your acknowledgment of a strong average experience. If there are any areas where we can further enhance your stay in the future, please let us know. We look forward to welcoming you back for another positive stay.Sincerely,Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from prince on Jan 3, 2024
Thank you for taking the time to share your feedback about your recent stay at our motel. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. Your comments are extremely important to us, as they help us identify areas for improvement and ensure that we provide a better experience for all our guests. We're truly sorry that your stay did not meet your expectations.Please know that we take your concerns seriously, and we are committed to addressing them to prevent similar issues in the future. We understand the importance of a comfortable and enjoyable stay, and we hope you'll give us another chance to demonstrate our commitment to your satisfaction. Please don't hesitate to reach out to us directly so we can discuss your concerns in more detail.Once again, we apologize for any inconvenience you encountered and appreciate your honesty. Thank you for choosing Days Inn Chula Vista, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Dec 2023
Response from prince on Jan 3, 2024
Thank you so much for taking the time to leave such a wonderful review of your recent stay at our motel. We are absolutely delighted to hear that you had a great experience with us!It's heartwarming to know that our efforts to provide exceptional service and comfortable accommodations have made your stay memorable. Your kind words are truly appreciated. Our team takes great pride in ensuring every guest's comfort and satisfaction, and it's rewarding to see that reflected in your review. We would be thrilled to welcome you back to our motel whenever your travels bring you to the area again. Your feedback and support mean a lot to us, and we can't wait to provide you with another excellent experience in the future.Thank you once again for choosing Days Inn Chula Vista. We value your patronage and the trust you've placed in us.

6/10 Okay

Benito

Stayed 1 night in Dec 2023
Response from prince on Jan 3, 2024
Thank you for taking the time to share your feedback about your recent stay at our motel. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. Your comments are extremely important to us, as they help us identify areas for improvement and ensure that we provide a better experience for all our guests. We're truly sorry that your stay did not meet your expectations.Please know that we take your concerns seriously, and we are committed to addressing them to prevent similar issues in the future. We understand the importance of a comfortable and enjoyable stay, and we hope you'll give us another chance to demonstrate our commitment to your satisfaction. Please don't hesitate to reach out to us directly so we can discuss your concerns in more detail.Once again, we apologize for any inconvenience you encountered and appreciate your honesty. Thank you for choosing Days Inn Chula Vista, and we hope to have the opportunity to serve you better in the future.

2/10 Terrible

Samantha

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We booked this hotel specifically for the hot tub and breakfast before headed out for our zoo day. The hot tub was under maintenance and the breakfast quite literally was bread and mini yogurt cups. No coffee and no juice. Absolute waste of money. Also, you can hear every single person walking out front outside the rooms so don’t book here if you want good sleep, a relaxing hot tub, or breakfast.
Response from prince on Jan 3, 2024
Thank you for taking the time to share your feedback about your recent stay at our motel. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. Your comments are extremely important to us, as they help us identify areas for improvement and ensure that we provide a better experience for all our guests. We're truly sorry that your stay did not meet your expectations.Please know that we take your concerns seriously, and we are committed to addressing them to prevent similar issues in the future. We understand the importance of a comfortable and enjoyable stay, and we hope you'll give us another chance to demonstrate our commitment to your satisfaction. Please don't hesitate to reach out to us directly so we can discuss your concerns in more detail.Once again, we apologize for any inconvenience you encountered and appreciate your honesty. Thank you for choosing Days Inn Chula Vista, and we hope to have the opportunity to serve you better in the future.

2/10 Terrible

Sandene

Stayed 1 night in Dec 2023
Response from Prince on Jan 12, 2024
Thank you for taking the time to share your feedback about your recent stay at Motel Days Inn Chula Vista. We sincerely apologize for any inconveniences you may have experienced during your time with us.We take all guest feedback seriously, and we regret that we fell short of your expectations. Your concerns are important to us, and we would like to learn more about the specific issues you encountered so that we can address them promptly.We appreciate your honesty, and your feedback serves as a valuable tool for us to identify areas in need of improvement. Rest assured, we are committed to addressing the issues you've raised and taking corrective measures to enhance the overall guest experience.We understand the importance of guest satisfaction, and we apologize for any disappointment caused. We hope you will consider giving us another chance in the future to demonstrate our commitment to providing a better experience. Thank you for bringing your concerns to our attention.

4/10 Poor

Carlos Guillermo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from prince on Jan 3, 2024
Thank you so much for taking the time to leave such a wonderful review of your recent stay at our motel. We are absolutely delighted to hear that you had a great experience with us!It's heartwarming to know that our efforts to provide exceptional service and comfortable accommodations have made your stay memorable. Your kind words are truly appreciated. Our team takes great pride in ensuring every guest's comfort and satisfaction, and it's rewarding to see that reflected in your review. We would be thrilled to welcome you back to our motel whenever your travels bring you to the area again. Your feedback and support mean a lot to us, and we can't wait to provide you with another excellent experience in the future.Thank you once again for choosing Days Inn Chula Vista. We value your patronage and the trust you've placed in us.

8/10 Good

Odalis

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel was nice. We spent one night there and it did the job. The rooms were clean and spacious. They had a small breakfast buffet with a small selection. It was fine for my family because we don’t eat breakfast. The only negative side is the beds were really uncomfortable and also the neighborhood was really sketchy. But overall a good experience. 😌
Stayed 1 night in Dec 2023
Response from prince on Jan 3, 2024
Thank you so much for taking the time to leave such a wonderful review of your recent stay at our motel. We are absolutely delighted to hear that you had a great experience with us!It's heartwarming to know that our efforts to provide exceptional service and comfortable accommodations have made your stay memorable. Your kind words are truly appreciated. Our team takes great pride in ensuring every guest's comfort and satisfaction, and it's rewarding to see that reflected in your review. We would be thrilled to welcome you back to our motel whenever your travels bring you to the area again. Your feedback and support mean a lot to us, and we can't wait to provide you with another excellent experience in the future.Thank you once again for choosing Days Inn Chula Vista. We value your patronage and the trust you've placed in us.

4/10 Poor

Marlene

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was very dirty. Stains on walls, sheets and towels.
Stayed 1 night in Dec 2023
Response from prince on Jan 3, 2024
Thank you for taking the time to share your feedback about your recent stay at our motel. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. Your comments are extremely important to us, as they help us identify areas for improvement and ensure that we provide a better experience for all our guests. We're truly sorry that your stay did not meet your expectations.Please know that we take your concerns seriously, and we are committed to addressing them to prevent similar issues in the future. We understand the importance of a comfortable and enjoyable stay, and we hope you'll give us another chance to demonstrate our commitment to your satisfaction. Please don't hesitate to reach out to us directly so we can discuss your concerns in more detail.Once again, we apologize for any inconvenience you encountered and appreciate your honesty. Thank you for choosing Days Inn Chula Vista, and we hope to have the opportunity to serve you better in the future.

2/10 Terrible

Jose, Los Angeles

Liked: Property conditions & facilities
Disliked: Cleanliness
I travel for work. Stay lots of low cost hotels in area this is by far the loudest most annoying one so much noise 1am 2am 3am. Better options out there for same/cheaper price
Response from prince on Jan 3, 2024
Thank you for taking the time to share your feedback about your recent stay at our motel. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. Your comments are extremely important to us, as they help us identify areas for improvement and ensure that we provide a better experience for all our guests. We're truly sorry that your stay did not meet your expectations.Please know that we take your concerns seriously, and we are committed to addressing them to prevent similar issues in the future. We understand the importance of a comfortable and enjoyable stay, and we hope you'll give us another chance to demonstrate our commitment to your satisfaction. Please don't hesitate to reach out to us directly so we can discuss your concerns in more detail.Once again, we apologize for any inconvenience you encountered and appreciate your honesty. Thank you for choosing Days Inn Chula Vista, and we hope to have the opportunity to serve you better in the future.

4/10 Poor

Melissa, woodlake

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from prince on Jan 3, 2024
Thank you for taking the time to share your feedback about your recent stay at our motel. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. Your comments are extremely important to us, as they help us identify areas for improvement and ensure that we provide a better experience for all our guests. We're truly sorry that your stay did not meet your expectations.Please know that we take your concerns seriously, and we are committed to addressing them to prevent similar issues in the future. We understand the importance of a comfortable and enjoyable stay, and we hope you'll give us another chance to demonstrate our commitment to your satisfaction. Please don't hesitate to reach out to us directly so we can discuss your concerns in more detail.Once again, we apologize for any inconvenience you encountered and appreciate your honesty. Thank you for choosing Days Inn Chula Vista, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

JULIO, cabo san lucas

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room floors were a bit dirty
Stayed 1 night in Dec 2023
Response from prince on Jan 3, 2024
Thank you so much for taking the time to leave such a wonderful review of your recent stay at our motel. We are absolutely delighted to hear that you had a great experience with us!It's heartwarming to know that our efforts to provide exceptional service and comfortable accommodations have made your stay memorable. Your kind words are truly appreciated. Our team takes great pride in ensuring every guest's comfort and satisfaction, and it's rewarding to see that reflected in your review. We would be thrilled to welcome you back to our motel whenever your travels bring you to the area again. Your feedback and support mean a lot to us, and we can't wait to provide you with another excellent experience in the future.Thank you once again for choosing Days Inn Chula Vista. We value your patronage and the trust you've placed in us.

8/10 Good

Crystal

Stayed 1 night in Dec 2023
Response from prince on Jan 4, 2024
Thank you so much for taking the time to leave such a wonderful review of your recent stay at our motel. We are absolutely delighted to hear that you had a great experience with us!It's heartwarming to know that our efforts to provide exceptional service and comfortable accommodations have made your stay memorable. Your kind words are truly appreciated. Our team takes great pride in ensuring every guest's comfort and satisfaction, and it's rewarding to see that reflected in your review. We would be thrilled to welcome you back to our motel whenever your travels bring you to the area again. Your feedback and support mean a lot to us, and we can't wait to provide you with another excellent experience in the future.Thank you once again for choosing Days Inn Chula Vista. We value your patronage and the trust you've placed in us.

10/10 Excellent

Elmer

Stayed 1 night in Dec 2023
Response from prince on Jan 3, 2024
Thank you so much for taking the time to leave such a wonderful review of your recent stay at our motel. We are absolutely delighted to hear that you had a great experience with us!It's heartwarming to know that our efforts to provide exceptional service and comfortable accommodations have made your stay memorable. Your kind words are truly appreciated. Our team takes great pride in ensuring every guest's comfort and satisfaction, and it's rewarding to see that reflected in your review. We would be thrilled to welcome you back to our motel whenever your travels bring you to the area again. Your feedback and support mean a lot to us, and we can't wait to provide you with another excellent experience in the future.Thank you once again for choosing Days Inn Chula Vista. We value your patronage and the trust you've placed in us.