All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The room was decent, but absolutely NO type of sound cancellation. I took my service dog with me and he was quiet. The people next door that arrived at 1am were extremely loud, along with people hanging out by the pool after closing the pool. You can hear everything.
Rebecca
Stayed 1 night in May 2024
6/10 Okay
Muzna
Travelled with group
May 20, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel bathroom caused many issues including flooding of bathroom twice.
Muzna
Stayed 2 nights in May 2024
Response from T & C on May 23, 2024
Hi Muzna,Thank you for sharing your feedback with us. We understand the inconvenience caused by the flooding in the hotel bathroom and sincerely apologize for the disruption to your stay. Rest assured, we will investigate this matter to prevent any future occurrences. Your insights are invaluable in helping us enhance our services for all our guests. We look forward to the opportunity to host you again for a much-improved experience.Kind Regards,Reuben MedinaDirector of Operations
Relaxing , very clean and love the beautiful resort , pool and food was good
Emma
Stayed 2 nights in May 2024
Response from T & C on May 23, 2024
Hi Emma,We appreciate your positive feedback about your recent stay at our resort. Your comments on the relaxing atmosphere, cleanliness, beautiful surroundings, and enjoyable amenities are truly valued. It was a pleasure to have you as our guest, and we look forward to hosting you again in the future.Kind Regards,Reuben MedinaDirector of Operations
This is the place to stay in San Diego if you visit with your family. Excellent service, front desk was amazing to help us since we need 3 bedrooms to be close to each other to make everything easy. Very happy with this hotel.
Otto
Stayed 1 night in May 2024
Response from Ana M. on May 20, 2024
We too believe in the importance of family and treating our guests as such. We appreciate the feedback and we'll see you again soon!
8/10 Good
Sophie
May 17, 2024
Liked: Cleanliness, staff & service
Sophie
Stayed 1 night in Apr 2024
Response from Ana M. on May 20, 2024
Thank you Sophie! You ROCK!!
10/10 Excellent
Elizabeth
Travelled with family, Travelled with family and small children
Hi Elizabeth,Thank you for your rating. Without specific feedback, it is hard to address your individual concerns, but we hope you can view this as an isolated experience and allow us another opportunity to provide you with a better stay in the future.Many Thanks,Reuben MedinaDirector of Operations
Dining options on the property was all the same except for a single ingredient. Don’t stay in the Regency Tower. It’s small, loud and not updated. I could hardly get the coffee pot out of the dresser.
Jennifer
Stayed 3 nights in May 2024
Response from Ana M. on May 20, 2024
Hi Jennifer,We appreciate you taking the time to provide feedback. We will address your mentions to our proper departments to ensure a better experience to all future guests.
Property itself is massive so expect a lot of walking. The staff is great and lots of amenities on property. If you have kids, it has a lot of fun stuff for them to do. They have a text messaging service where you can connect with a hotel staff member regarding your stay.
Robert
Stayed 1 night in May 2024
Response from T & C on May 23, 2024
Hi Robert,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the vast property, amenities, and the activities available for kids. Your feedback is truly valued. We look forward to welcoming you back for another memorable stay.Thank you for taking the time to leave this review.With Gratitude,Reuben MedinaDirector of Operations
6/10 Okay
Abdenure
Apr 20, 2024
Liked: Staff & service
Abdenure
Stayed 2 nights in Apr 2024
Response from T & C on Apr 25, 2024
Hi Abdenure,Thank you for your recent visit. Your feedback is invaluable to us, and we are committed to enhancing our services based on your input. Thank you for taking the time to share it with us.Many Thanks,Reuben MedinaDirector of Operations
Love this place, great for families and centrally located.
Joshua
Stayed 3 nights in Mar 2024
Response from T & C on Apr 22, 2024
Hi Joshua,Thank you for appreciating our family-friendly environment and central location! We are delighted to hear your positive feedback. It was our pleasure to have you as our guest. We look forward to welcoming you back on your next visit.Sincerely,Reuben MedinaDirector of Operations
Hi Jesus,Thank you for sharing your positive experience with us. We are thrilled to hear that you had a great stay. Your feedback means a lot to us. Please come back soon.With Gratitude,Reuben MedinaDirector of Operations
6/10 Okay
David
Apr 10, 2024
David
Stayed 1 night in Apr 2024
Response from Ana M. on Apr 12, 2024
Hi David,We value your feedback. If you would be willing to provide more details about your stay, we would appreciate the opportunity to address any specific issues you encountered.
10/10 Excellent
Kristal
Apr 10, 2024
Kristal
Stayed 4 nights in Apr 2024
Response from Ana M. on Apr 12, 2024
We think you are a 5 out of 5 as well! Thank you for taking the time to post your feedback and we hope to welcome you back again soon!
When you check in hotels, usually they give you free complimentary bottled water. Here they offer you tap water that you have to ask the bar. This is an old old motel 6 like property that has been repainted. Door locks are old and noisy. TV are not smart TV that you cannot even do netflix or Hulu
ANACLETO
Stayed 2 nights in Apr 2024
Response from Ana M. on Apr 12, 2024
Hello Anacleto,We are steering away from the plastic as part of our 'going-green' practice. Hydration stations are available throughout our property and we apologize if this information was not provided to you. We take your feedback to heart and will use it to make necessary improvements.
I was amazed of everything they had available for the family I really enjoyed my stay
Lorena
Stayed 1 night in Apr 2024
Response from T & C on Apr 10, 2024
Hi Lorena,Thank you for sharing your positive experience with us. We are thrilled to hear that you enjoyed your stay. Your feedback means a lot to us. We look forward to welcoming you back on your next visit.Kind Regards,Reuben MedinaDirector of Operations
10/10 Excellent
clinton
Travelled with family, Travelled with family and small children
Pool was great for getting outside. San Diego Riverwalk and a mall were all in walking distance. Room had space, 2 chairs and a table for sitting.
Linda
Stayed 5 nights in Mar 2024
Response from T & C on Apr 10, 2024
Hi Linda, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the pool, the convenient location near San Diego Riverwalk and the mall, as well as the amenities in your room. Your feedback is truly valuable to us. We look forward to welcoming you back on your next visit.Sincerely,Reuben MedinaDirector of Operations
10/10 Excellent
Connie
Apr 7, 2024
Connie
Stayed 6 nights in Mar 2024
Response from T & C on Apr 10, 2024
Hi Connie,Thank you for the 5-star rating! We appreciate your feedback. Please come back again soon!Kind Regards,Reuben MedinaDirector of Operations
8/10 Good
Parthiv
Business traveller
Apr 6, 2024
Liked: Cleanliness, staff & service, amenities
Beautiful outdoors, very well manicured lawns, great poolside fun area, colorful flowers/shrubs, and 5 star heavenly weather! Property was dated, room lights/furniture, windows and insulation of 70’s, I did not like that, also noise level from next room was disturbing. I could hear next door drawer, light switches, definitely snoring and showering.
Parthiv
Stayed 2 nights in Apr 2024
Response from Ana M. on Apr 6, 2024
We take your feedback to heart. Your insights are incredibly valuable to us, and we appreciate the opportunity to improve our services based on your experience. We thank you for choosing our property during your visit to San Diego.
Hi Carolina,Thank you for sharing your positive experience with us. We are thrilled to hear that you had a great stay and found our staff super helpful. Your feedback means a lot to us. We look forward to welcoming you back on your next visit.With Gratitude,Reuben MedinaDirector of Operations
8/10 Good
Phallon
Travelled with family, Travelled with family and small children
Overall I really enjoyed this resort. I thought the food was good and the pool area was also nice. Upon checking in their internet system went down so there were a lot of hiccups involved with that and took awhile to get checked in. I was also supposed to have parking included with my stay but my room key rarely worked to enter and exit the parking lot. They were still very accommodating and I don’t believe I was charged for parking. The main thing I had issue with is the lack of microwaves on the resort. The food portions are a good size and after putting leftovers in the fridge, I would love to have been able to heat them up the next day for lunch. I don’t believe the front desk when they told me there are no microwaves on the resort. Not providing this simple amenity is just a way to encourage people to continue to buy food at their restaurants. I did not like that at all.
Phallon
Stayed 4 nights in Mar 2024
Response from Ana M. on Mar 31, 2024
Hi Phallon,We apologize for the challenges. Rest assured you were not charged for parking. In regards to the microwaves, we have updated our inventory so we can keep up with demand. We appreciate your feedback and we thank you for choosing our property during your visit to San Diego!
While I typically refrain from complaining, I must express my dissatisfaction with the overall experience, which was far below expectations, particularly given the price tag. To make matters worse, being charged by both Expedia and the hotel only added to the chaos. Needless to say, I am extremely disappointed with the level of service provided by this hotel.
Robbie
Stayed 1 night in Mar 2024
Response from Reuben Medina on Apr 2, 2024
Dear Robbie,Thank you for your recent stay with us. It is our every intention to meet and exceed the expectations of our guests, and we are sorry to hear that our goal was not achieved with you. We appreciate you providing this information, as we can only improve through the feedback provided by guests such as you. We hope you will allow us another opportunity to exceed your expectations in the future.Sincerely,Reuben MedinaDirector of Operations
10/10 Excellent
Eva
Travelled with group
Mar 29, 2024
Liked: Cleanliness, staff & service, amenities
the facilities and staff were wonderful. my only complaint was the limited parking available, i spent almost 30 min trying to find a parking spot.
all of the staff were kind and helpful. I would definitely stay here again.
Eva
Stayed 1 night in Mar 2024
Response from Ana M. on Mar 31, 2024
You're awesome Eva! Thank you so much for taking the time to provide feedback! We hope to see you again soon!
8/10 Good
Glen
Travelled with family
Mar 29, 2024
Liked: Cleanliness, staff & service, amenities
It’s coming along (renovations), it was a decent option in a nice location traveling with kids.
Glen
Stayed 3 nights in Mar 2024
Response from Ana M. on Mar 31, 2024
Glen, we are happy to hear you enjoyed your stay and thank you for your understanding throughout our renovation project. We hope to see you and your family again soon!
2/10 Terrible
Jhon
Mar 28, 2024
Disliked: Cleanliness, staff & service
My 2nd time at this hotel.
This time i was check in at regency room 2614
Not a great room u can hear noise above us./next door..
And the bathroom shower tub gets clogged up. Drain system not good.. 😡😡 we didnt get to shower at all in the room…
Jhon
Stayed 1 night in Mar 2024
Response from Reuben Medina on Mar 29, 2024
Dear Jhon,My sincere apologies for the issues you experienced during your recent stay. We value your feedback and your comments will assist us in making improvements to our service. We hope you will allow us another opportunity to exceed your expectations in the future.Sincerely, Reuben Medina Director of Operations
Had a one night stay at the Town & Country. We were permitted to check-in early, Ariel at the front desk was very helpful. I've visited to the hotel several years ago and it was great to see the updates reflect a modern, hip look. The little time we spent at the resort was enough to convince me to return and stay once again, only longer!
Roy Lopez
Stayed 1 night in Mar 2024
Response from Reuben Medina on Mar 27, 2024
Dear Roy Lopez,We love hearing that you enjoyed your most recent stay at the Town and Country Resort. Thank you for taking time to leave this review of your visit, especially your compliments for Ariel. We enjoyed having you as our guest. We look forward to having you back again soon!With gratitude,Reuben MedinaDirector of Operations
The property was nice and clean. The staff was good and gave great service. The room was not so great. I was in the "happy camper" room, and I was not a happy camper. The room was very small and the bed was uncomfortable. The paint was chipped and the bathroom was worse than what I had in my college apartment. The air-conditioning was not central. It was a swamp cooler in the wall, which was very noisy and rattled all night long that I had to turn it off. I can't speak for the other rooms at the resort but I was extremely disappointed in this especially for the room being over $300 for one night. Love the resort not crazy about the room. The reason I stayed at the resort is because of something that was happening at the convention center. That is attached to it. It was very convenient for that reason but I don't think I would stay at this place if i were to do it again.
Emma
Stayed 1 night in Mar 2024
Response from Ana M. on Mar 26, 2024
Hi Emma. We regret to hear that you did not get the experience that you deserved during your visit and we are committed to making it right. We would love to hear more about your stay. You may contact the hotel directly at your convenience.
2/10 Terrible
Patricia
Mar 17, 2024
The front desk staff not very help you
Patricia
Stayed 1 night in Mar 2024
Response from Reuben Medina on Mar 18, 2024
Dear Patricia,Thank you for your recent stay with us. It is our every intention to meet and exceed the expectations of our guests, and we are sorry to hear that our goal was not achieved with you. We appreciate you providing this information, as we can only improve through the feedback provided by guests such as you. We hope you will allow us another opportunity to exceed your expectations in the future.Sincerely,Reuben MedinaDirector of Operations
8/10 Good
Crystal
Travelled with family
Mar 17, 2024
Liked: Property conditions & facilities
Ok
Crystal
Stayed 1 night in Mar 2024
Response from Reuben Medina on Mar 18, 2024
Dear Crystal,We are glad to hear that you enjoyed your recent stay at the Town and Country Resort. It was our pleasure to have you with us. Thank you for taking the time to review your visit. We look forward to welcoming you back the next time you’re in San Diego.Kind regards,Reuben MedinaDirector of Operations
Dear hq,We are delighted to hear that you enjoyed your recent stay with us at the Town and Country Resort. It was a pleasure to have you as our guest and we appreciate you taking time to leave this review. We look forward to welcoming you back the next time you’re in San Diego.Kind regards,Reuben MedinaDirector of Operations
8/10 Good
Inga
Mar 10, 2024
Liked: Cleanliness, staff & service
Inga
Stayed 4 nights in Feb 2024
Response from Reuben Medina on Mar 11, 2024
Dear Inga,We are pleased to hear that you enjoyed your recent visit with us at the Town and Country Resort. Thank you for taking time to leave this review of your stay. It was our pleasure to have you with us. Please come back and visit again soon.Many thanks,Reuben MedinaDirector of Operations
The staff is excellent. My stay was wonderful- I’ll be back!
Jacqueline
Stayed 3 nights in Mar 2024
Response from Reuben Medina on Mar 11, 2024
Dear Jacqueline,Wonderful to have you with us at the Town and Country Resort. Thank you for taking time to leave this review of your visit. We enjoyed having you as our guest. We look forward to welcoming you back the next time you’re in San Diego.Warmest regards,Reuben MedinaDirector of Operations
6/10 Okay
Aurora
Business traveller
Mar 4, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Property is ok. My room was ok, bathroom old, its very hard to communicate with front desk to get something, foos in the 3 restaurants is not good and very expensive.
Aurora
Stayed 4 nights in Feb 2024
Response from Reuben Medina on Mar 5, 2024
Dear Aurora,Thank you for the review of your recent stay with us. We regret that your visit was anything less than extraordinary. We appreciate your feedback and will share it with our management team and work to make improvements where needed. We hope you will allow us another opportunity to provide you with an even better stay in the future.Sincerely,Reuben MedinaDirector of Operations
Arcelio at check in was friendly, professional and helpful. Thank you for the great welcome to paradise! 5 stars ⭐️ ⭐️⭐️⭐️⭐️!
Jacqueline
Stayed 1 night in Feb 2024
Response from Reuben Medina on Mar 1, 2024
Dear Jacqueline,We are happy to hear that your recent stay with us at the Town and Country Resort was 5 stars! It was a pleasure to have you as our guest and we appreciate you taking time to leave this review -- especially your compliments for Arcelio. Please come back soon and enjoy more of what makes San Diego so special.With gratitude,Reuben MedinaDirector of Operations
Dear Judel,Wonderful to have you with us at the Town and Country Resort. Thank you for taking time to leave this review of your visit. We enjoyed having you as our guest. We look forward to welcoming you back the next time you’re in San Diego.Warmest regards,Reuben MedinaDirector of Operations
Dear Todd,We are happy to hear that you enjoyed your recent stay with us at the Town and Country Resort. It was a pleasure to have you as our guest and we appreciate you taking time to leave this review. Please come back soon and enjoy more of what makes San Diego so special.With gratitudeReuben MedinaDirector of Operations
Convienent to public transportation, clean, quite, Monkey Bar good place
Lee
Stayed 4 nights in Feb 2024
Response from Reuben Medina on Feb 21, 2024
Dear Lee,We are glad to hear that you enjoyed your recent stay at the Town and Country Resort. It was our pleasure to have you with us. Thank you for taking the time to review your visit. We look forward to welcoming you back the next time you’re in San Diego.Kind regards,Reuben MedinaDirector of Operations
Love all the way outdoor space definitely a great touch also a great place if you travel with children
Josie
Stayed 1 night in Feb 2024
Response from Reuben Medina on Feb 20, 2024
Dear Josie,We are thrilled to hear that your recent stay with us at the Town and Country Resort was excellent. Thank you for taking the time to leave this review of your visit. We enjoyed having you with us. We look forward to welcoming you back again soon.Best regards,Reuben MedinaDirector of Operations
Friendly staff and great environment. Very convenient location.
Lesley
Stayed 3 nights in Feb 2024
Response from Reuben Medina on Feb 20, 2024
Dear Lesley,We are thrilled to hear that your recent stay with us at the Town and Country Resort was excellent. Thank you for taking the time to leave this review of your visit. We enjoyed having you with us. We look forward to welcoming you back again soon.Best regards,Reuben MedinaDirector of Operations
Dear Edgar,Thank you for choosing to stay with us here at the Town and Country Resort. We enjoyed having you as our guest. We appreciate you taking the time to leave this feedback of your stay. We look forward to welcoming you back again soon.Many thanks,Reuben MedinaDirector of Operations
Dear Paula,We are thrilled to hear that your recent stay with us at the Town and Country Resort was excellent. Thank you for taking the time to leave this review of your visit. We enjoyed having you with us. We look forward to welcoming you back again soon.Best regards,Reuben MedinaDirector of Operations
8/10 Good
Gabriel
Feb 17, 2024
Gabriel
Stayed 1 night in Feb 2024
Response from Reuben Medina on Feb 20, 2024
Dear Gabriel,We are glad to hear that you enjoyed your recent stay at the Town and Country Resort. It was our pleasure to have you with us. Thank you for taking the time to review your visit. We look forward to welcoming you back the next time you’re in San Diego.Kind regards,Reuben MedinaDirector of Operations
10/10 Excellent
Rhonda
Feb 17, 2024
Liked: Cleanliness
Rhonda
Stayed 1 night in Feb 2024
Response from Reuben Medina on Feb 20, 2024
Dear Rhonda,We love hearing that you enjoyed your recent stay at the Town and Country Resort. Thank you for taking time to leave this review of your visit. We enjoyed having you as our guest. Please come back soon and enjoy more of what makes San Diego so special.With gratitude,Reuben MedinaDirector of Operations
8/10 Good
Marcella, Sammamish
Travelled with family and small children
Feb 13, 2024
Liked: Cleanliness, staff & service
The room service options are lacking. Need better Hotel visibility in the front looks like the apartments.
Marcella
Stayed 2 nights in Feb 2024
Response from Reuben Medina on Feb 13, 2024
Dear Marcella,We are pleased to hear that you enjoyed your recent visit with us at the Town and Country Resort. Thank you for taking time to leave this review of your stay. It was our pleasure to have you with us. Please come back and visit again soon.Many thanks,Reuben MedinaDirector of Operations
8/10 Good
Meuy
Travelled with family and small children
Feb 12, 2024
Liked: Cleanliness, staff & service
The room we stayed, the bathroom did not have ventilation or the ventilation did not work so our room and bathroom smells like sewer.
Meuy
Stayed 4 nights in Feb 2024
Response from Reuben Medina on Feb 13, 2024
Dear Meuy,We are delighted to hear that overall you enjoyed your recent stay with us at the Town and Country Resort. It was a pleasure to have you as our guest and we appreciate you taking time to leave this review, so we can work to make improvements where needed. We hope you can view this as an isolated experience and allow us another opportunity to provide you with an even better stay in the future.Kind regards,Reuben MedinaDirector of Operations
10/10 Excellent
Colton
Feb 2, 2024
Colton
Stayed 2 nights in Jan 2024
Response from Ana M. on Mar 26, 2024
We are delighted with your feedback Colton! We hope to have the pleasure of welcoming you back soon!
Dear Sam,Wonderful to have you with us at the Town and Country Resort. Thank you for taking time to leave this review of your visit. We enjoyed having you as our guest. We look forward to welcoming you back the next time you’re in San Diego.Warmest regards,Reuben MedinaDirector of Operations
Dear Edgar,We love hearing that you enjoyed your recent stay at the Town and Country Resort. Thank you for taking time to leave this review of your visit. We enjoyed having you as our guest. Please come back soon and enjoy more of what makes San Diego so special.With gratitude,Reuben MedinaDirector of Operations