Hi Anthony,Thank you for taking the time to share your feedback with us. We deeply apologize for the inconvenience you experienced during your initial stay with us. It is our utmost priority to ensure that every guest enjoys a comfortable and pleasant stay, and we regret that we fell short of meeting your expectations on this occasion.We are truly sorry to hear about the odor in your room and the challenges you faced in getting assistance from our housekeeping team. Please know that this is not the level of service we strive to provide, and we are taking steps to address this issue and prevent it from happening in the future.We appreciate your understanding and patience as we worked to find a solution for you. It was our pleasure to upgrade you to a suite the following morning when one became available. We are glad that this gesture improved your experience with us, and we hope it allowed you to enjoy the remainder of your stay.Your kind words and acknowledgment of our manager's efforts mean a great deal to us. We will be sure to pass on your commendation to them. It is always our goal to ensure that our guests feel valued and well taken care of, and we are delighted to hear that you felt this way.Once again, we apologize for any inconvenience you experienced, and we thank you for your understanding and patience. We hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,

Hi John,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the charmingly old-fashioned ambiance of our hotel and that your room exceeded your expectations in terms of size. It's also wonderful to know that our staff were able to assist you throughout your stay.We appreciate your understanding regarding the bar's closing time and the limited food offerings. While we strive to provide a variety of amenities for our guests, we understand that there are always areas for improvement. Your feedback is valuable to us, and we will certainly take it into consideration as we continue to enhance our services.We're glad to hear that you were able to explore the many dining options nearby. The Gaslamp Quarter offers a wide array of culinary experiences, and we're happy that you were able to take advantage of them during your stay with us.We hope to welcome you back to the Horton Grand Hotel in the future!Warm regards,

Hi James,Thank you for your review and for choosing to stay with us. We hope to welcome you back to the Horton Grand Hotel again soon!Warm regards,

Hi Crissy,I'm sorry to hear about the issues you encountered during your stay. It's disappointing to learn that you were not informed about the wedding event taking place and that it affected the quality of your stay. Additionally, the noise from the floor above must have been disruptive and unacceptable.Please accept our sincere apologies for the inconvenience and discomfort you experienced. We understand the importance of providing a peaceful and enjoyable environment for our guests, and we regret that we fell short in this instance.We hope to have the opportunity to welcome you back for a much-improved stay in the future.

Hi Rolland,Thank you for your perfect rating and kind words! We're thrilled to hear that you consistently experience polite staff and a clean hotel during your stays with us. Providing excellent service and maintaining cleanliness are top priorities for us, and we're delighted that we've been able to meet your expectations in these areas.We look forward to welcoming you back for another wonderful stay in the future!

Hi Elba,Thank you for your perfect rating!We look forward to welcoming you back for another wonderful stay in the future!

Hi Ashley,Thank you for your perfect rating! We're delighted to hear that you enjoyed our hotel's unique style and that our staff provided excellent service during your stay. Creating a memorable and enjoyable experience for our guests is our top priority, and we're thrilled that we could meet your expectations in these areas.Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!

Hi Larry,Thank you for your feedback! We're glad to hear that you enjoyed our quaint and historic hotel in the excellent Gaslamp location. We apologize for any inconvenience caused by the temporary closure of our on-site restaurant.Your comments are valuable to us, and we'll use them to make improvements where needed. We appreciate your understanding and hope to have the opportunity to welcome you back for another great stay in the future. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing to stay with us!

Terri Michel,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the historic charm, walkable neighborhood, and friendly service during your stay. However, we apologize for any inconvenience caused by the daily fee for WiFi and the issues you experienced with the business center.We understand that reliable internet access is essential for our guests, and we're sorry to hear that you encountered difficulties with the service and its security during your stay. Please rest assured that we take your feedback seriously, and we'll address these concerns with our team to ensure that improvements are made.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a better experience in the future.

Thank you Steven It sounds like you had a mixed experience at your accommodation. It's great to hear that the staff was friendly and helpful, and that your room was comfortable. Having a patio, even if it's small, can still be a nice touch for some fresh air. But I understand how it might have been disappointing if it wasn't quite big enough to fully enjoy.Valet parking can indeed be convenient, especially in busy areas like Gaslamp, Seaport Village, and near Petco Park.

Thanks for your review Rakia, It sounds like you appreciated the charm of the older building and found the room to be both cute and clean. Sometimes, the character of an older building can add to the overall experience, especially if it's well-maintained and has its own unique style. Cleanliness is definitely essential for a comfortable stay, so it's great to hear that was a positive aspect of your experience.

Hi Laura ,Thank you so much for the perfect score! We can't wait to welcome you back for another outstanding stay in the future!

Hi Wendelin ,I'm sorry to hear about that. Hopefully we can see you next time.

Thank you Richard It's fantastic to hear that you had a positive experience at the place! Friendly staff and a perfect location can really make a stay memorable. And having a cozy, clean room with great air conditioning sounds like the cherry on top. It's always wonderful when accommodations live up to expectations.

Hi Steven,Thank you for your perfect rating! We're thrilled to hear that you had a 5 out of 5 experience during your stay. However, we understand your concern about the high cost of parking. We constantly review our pricing to ensure it remains competitive. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!

Hi Patrick,Thank you for your fantastic review and perfect rating! We're thrilled to hear that you had a wonderful experience during your stay and that you enjoyed our beautiful property, magical courtyard, and on-site restaurant. Providing a clean and inviting atmosphere for our guests is a top priority for us, and we're delighted that we could meet your expectations in these areas.We truly appreciate your recommendation and are grateful for your kind words.Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!

Hi Jeffrey,Thank you for your feedback! We're glad to hear that you found our hotel conveniently located and that you enjoyed the comfort of our beds. Providing a comfortable and convenient experience for our guests is important to us, and we're pleased that we could meet your expectations in these areas.

Hi David,Thank you so much for your perfect score. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!

Hi Chris,Thank you for your wonderful review! We're delighted to hear that you had a great experience during your stay with us. Providing friendly and helpful service, along with a central location and cleanliness, are top priorities for us, and we're thrilled that we could meet your expectations in these areas.We're glad to hear that you enjoyed our hotel whiskey bar. It's fantastic to know that you'll be returning for your next trip. We look forward to welcoming you back and providing you with another enjoyable stay.

Hi Dexter,Thank you for your kind words! We're delighted to hear that you had an excellent experience with our friendly staff and enjoyed your room with a balcony and crown molding. Providing our guests with comfortable and enjoyable accommodations is our top priority, and we're thrilled that we could exceed your expectations.We take great pride in offering various room options to suit our guests' preferences, and we're glad to hear that you were pleased with the room you received. Your satisfaction is our ultimate goal, and we're grateful for your positive feedback.Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!

Thank you Anaissa for your fabulous review!! We appreciate you staying with us at our historical property and look forward to seeing you again soon.

Thank you Lisa for a fabulous 5 out of 5 review!! We are so happy that you enjoyed our historical hotel and your stay was perfect.

Thank you Kristy for an outstanding 5 out of 5 review. We are so delighted that you enjoyed your stay with us and welcome you on your next trip back to downtown San Diego.

Thank you Hector for a perfect review of your recent stay at our property. We are extremely delighted that you enjoyed our beautiful historical property and that every was perfect. We look forward to seeing you again soon.

Thank you Henrik for taking the time to review your recent stay with us. We are extremely apologetic that your stay was disappointing it's unfortunate that the valet parking situation and limited breakfast selection impacted your experience negatively. We do apologize for the inconvenience you've encountered during your stay.

Elena we are so sorry to hear that you had very unpleasant experience while you stayed with us. We strive on creating a warm and welcoming environment for all our guest and would like a chance to discuss how we could have improved your stay. We appreciate your feedback and look forward to understanding where we went wrong.

Thank you Audrey, It sounds like the hotel itself has a lot of charm and comfort, which is great to hear. Being centrally located and offering spacious, quiet rooms with comfortable beds is definitely a plus

Hi Jill,Thank you so much for the perfect score! We can't wait to welcome you back for another outstanding stay in the future!

Hi Maria,Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay with us and appreciated the uniqueness of our hotel. It's wonderful to know that our staff made a positive impression with their friendliness and helpfulness. We're delighted that you would consider staying with us again.We understand that valet parking can be costly, and we're glad to hear that you found a more affordable option nearby. Our convenient location certainly makes it easy to explore the area without needing a car.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!

Hi Linda,hank you for your excellent rating! We're thrilled to hear that you had a 5 out of 5 experience during your stay with us. Our convenient location near PETCO Park certainly adds to the enjoyment of your visit, and we're glad to hear that you found it convenient for your plans.We appreciate you choosing to stay with us and hope to welcome you back for another fantastic stay in the future!

Hi Emily,Thank you so much for your glowing review! We're thrilled to hear that you found our hotel gorgeous and that you had a perfect 10 out of 10 experience during your stay. Thank you again for choosing our hotel, and we look forward to seeing you again soon!

Hi Alyx,Thank you for sharing your feedback with us. We're pleased to hear that you had an overall positive experience during your stay. However, we're sorry to learn about the issues you encountered.Your comments are valuable to us, and we take them seriously. We will address these issues with our maintenance and housekeeping teams to ensure that they are resolved promptly and that improvements are made where necessary.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing our hotel.

Hi Corey,Thank you so much for the perfect score! We can't wait to welcome you back for another outstanding stay in the future!

Hi Glen,Thank you for sharing your feedback with us. We're sorry to hear that noise was a concern during your stay. We understand how disruptive noise can be and apologize for any inconvenience it caused. Please know that we take guest comfort seriously, and we'll look into ways to address and mitigate noise issues in order to improve future stays. We appreciate your feedback and hope to have the opportunity to welcome you back for a better stay.

Hi Elvira,Thank you for sharing your feedback with us. We're sorry to hear that your stay did not meet your expectations. We strive to provide comfortable and well-maintained accommodations for all our guests, and we apologize for any shortcomings you experienced with the room condition and size. Your comments about the floor condition are concerning, and we will address this promptly with our maintenance team to ensure it is rectified.We're glad to hear that you appreciated the entry area of the hotel. We will continue to maintain and enhance our public spaces to provide a welcoming atmosphere for all our guests.Thank you for choosing to stay with us.

Hi Daniel,Thank you for your perfect rating! We look forward to welcoming you back for another wonderful stay in the future!

Hi Joanna,Thank you for your perfect rating! Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!

Hi Joseph,We appreciate your perfect rating!Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!

Hi Sabina,Thank you so much for the perfect score! We can't wait to welcome you back for another outstanding stay in the future!

Hi Stephen,We're glad to hear that you found our hotel conveniently located in the Gaslamp Quarter! Your feedback about the dated rooms and property is valuable to us, and we appreciate your honesty. We're continuously working to enhance our facilities and guest experience, and your comments will help guide our improvements. We hope you'll consider staying with us again in the future to see the positive changes we're making. Thank you for choosing to stay with us!

Hi Mauricio,We're thrilled to hear that you had a pleasurable stay with us! It's fantastic to know that our convenient location added to the enjoyment of your time here. We look forward to welcoming you back for another wonderful experience soon!

Hi Lucy,We're thrilled that you appreciate the historic charm and original details of our hotel! Preserving its unique character is important to us. We also value your feedback regarding the bathrooms and continuously work to improve our facilities to provide the best possible experience for our guests. Thank you for bringing this to our attention, and we hope to welcome you back soon.

Thank you Ivan for your outstanding review of your recent stay with us. We are very excited to hear that everything we perfect. we look forward to seeing you again soon. Cheers!

Hi Vicki, Thank you for your feedback! We're thrilled to hear that you had a great stay at Horton Grand Hotel and that you would rate your experience as 5 out of 5. Providing excellent service and accommodations for our guests is our top priority, and we're delighted that we met your expectations. We look forward to welcoming you back for another wonderful stay!

What a good deal on a hotel with a boutique style and enjoyed great views from the top floor. Getting a nice stay for a reasonable price is always a win! Rooms with unique designs and picturesque views can really enhance the overall experience. Thank you for your review Destiny.

Hi Lois, Thank you for rating your experience at Horton Grand Hotel with a perfect score of 5 out of 5! We're thrilled to hear that you had an excellent stay with us. We look forward to welcoming you back to Horton Grand Hotel in the future

Thank you Caroline for taking the time to give us feedback about your recent stay with us . It sounds like the hotel had a lot of positive aspects, such as its beautiful ambiance, cleanliness, and convenient location near Gaslamp restaurants and Petco Park for the Padres game. However, it's unfortunate that there were some drawbacks like the lack of shampoo in the dispenser and uncomfortable pillows. And for the inconvenience, we waived the destination fee with you at checkout. Have an awesome day. See you next time.

Thank you Amy for taking the time to make a review on your recent stay with us. I'm sorry to hear that your room overlooked a noisy street, affecting your ability to rest well. It can be really frustrating when external noise disrupts your sleep and overall enjoyment of the stay. When booking your next visit, you might want to request a room away from busy streets to ensure a quieter environment. Many hotels are willing to accommodate such requests when possible. If you need any assistance or advice for your future stay, just let me know!

Thank you Michael,It sounds like you had a generally positive experience with the hotel, especially considering its price and location. The classic building and interior courtyard add to its charm, and the tastefully updated rooms provided decent space for your stay. While the shower may not have been exceptional, it's good to hear that the overall experience met your expectations.It's great that you enjoyed the food and beverages at the "Salt and Whiskey" restaurant, but thanks for the tip about Achilles for breakfast. Exploring the neighborhood and finding local gems like this can really enhance the overall experience of your stay.The fact that the hotel is within walking distance to East Village, Petco Park, and the convention center adds even more value to its location. Being away from the highways also likely contributed to a quieter atmosphere, which can be a plus for many travelers.Overall, it sounds like you found a good balance of value, convenience, and comfort during your stay.

Hi Daniela,We appreciate your fantastic review and perfect rating!Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!