2/10 Terrible
derrick
May 15, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked room for one night stay for an event. Called the day of check in to let them know I would be checking in Late. I received a call to ask when I would arrive. I explained that I left word earlier that morning. She keep asking what time? I I told her after the event was over. After 11:00am. Again, she asked me time?
When i arrived, Checked in only to find that room was dirty. The bathroom had hair stuck to door and there was so much dirt caked to the baseboards. There were no clean towels and no remote to work the tv. After getting back into the elevator to retrieve my clean towel(1) not towels, I turn down the sheets and they were stained. To my luck, I brought my own blanket and pillow. I slept on top of the bedding. I was so traumatized that I slept with LIGHTS ON!
Just because a hotel may have lower rates, doesn’t mean that cleanliness should be compromised. Standards should be the same across the board.
derrick
Stayed 1 night in May 2024