6/10 Okay
Natasha
Travelled with family and small children
Jan 9, 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very convenient to the airport, cruise terminal, downtown, sea world and beach. We enjoyed the proximity to shopping and restaurants as well. I enjoyed the spaciousness of the room, the kitchen amenities and the updated design/washroom. The breakfast was also fabulous with a great variety of hot and cold options. Breakfast staff was also amazing and very accommodating. I was not impressed by their lack of housekeeping. They have a policy to only provide full housekeeping service for people who stay for 5 nights or longer. I requested service after 3 nights and it was such a run around to try to get this arranged. I also was not impressed by the technology being non operational during our stay. We had problems with logging into wifi (which were fixed by IT) but we also could not access chromecast in our room. We contacted the service department and they said they would submit a ticket for resolution but this matter was not resolved for us during our 4 night stay. Although I found the hotel very convenient and comfortable, I would reconsider staying again due to these occurrences.