Outdoor pool

Reviews of Fairfield Inn & Suites San Diego Carlsbad

2.5 out of 5
Fairfield Inn & Suites San Diego Carlsbad
1929 Palomar Oaks Way, Carlsbad, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 629 out of 1001 reviews" "
Rating 8 - Good. 256 out of 1001 reviews" "
Rating 6 - Okay. 64 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Erik

Stayed 4 nights in Mar 2024
Response from Michael on Apr 24, 2024
I am sorry to find out that you did not enjoy your stay.

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Michael on Apr 24, 2024
It is great to know that you loved your stay at the Fairfield.

10/10 Excellent

JAE YANG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very nice and comfortable to stay.
Stayed 1 night in Apr 2024
Response from Michael on Apr 16, 2024
It is great to know that you loved your stay at the Fairfield.

10/10 Excellent

Stephen L

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Business trip. Just needed a room close to the office. Enjoyed the included breakfast and fitness room.
Stayed 2 nights in Apr 2024
Response from Michael on Apr 16, 2024
It is great to know that you loved our complimentary breakfast, and our fitness room. We hope to continue to be your hotel of choice for whenever your travels bring you back to Carlsbad.

10/10 Excellent

wenbo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Apr 2024
Response from Michael on Apr 9, 2024
It is great to know that you loved your stay at the Fairfield

10/10 Excellent

Koni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the hotel and especially our room. My grandkids were so excited about the size of the room and the decor. My grandson said when he walked in: “WOW!!!! This is the nicest hotel I’ve ever been in.” It was great. Clean, beautifully decorated, very comfortable beds. Staff was incredibly helpful and friendly. We were greeted with smiles by everyone of the staff. I will stay at this hotel every time I’m in the Carlsbad area. Loved it! Thank you Fairfield.
Stayed 1 night in Apr 2024
Response from Michael on Apr 3, 2024
Koni thank you so much for your excellent review about the Fairfield Carlsbad. It is great to see that our friendly staff and big rooms made your stay extra special. We look forward to hosting you next time your travels bring you back to Carlsbad.

10/10 Excellent

Yitong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's my first time staying at this hotel, and the facilities are quite nice.
Stayed 1 night in Apr 2024
Response from Michael on Apr 2, 2024
It is great to know that you loved your stay at the Fairfield. We hope to continue to be your hotel of choice for whenever you visit the Carlsbad area.

10/10 Excellent

Karen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Clean. Breakfast is a plus. Really close to Legoland and beaches.
Stayed 2 nights in Mar 2024
Response from Michael on Apr 2, 2024
Thank you for choosing to stay with us on your vacation to Carlsbad.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Response from Michael on Mar 25, 2024
It is great to know that you loved your stay at the Fairfield and that our complimentary breakfast made your stay extra special.

6/10 Okay

Francesco, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
They need to provide better towels that don't all feel wet.
Stayed 1 night in Mar 2024
Response from Michael on Mar 25, 2024
I am sorry to find out that you did not enjoy the towels at our hotel. I will make sure to work with our housekeeping department to ensure that all towels are in top condition before we put in our guest rooms.

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice property. It was a great, peaceful stay. I would definitely recommend and stay again.
Stayed 3 nights in Jan 2024
Response from Michael on Feb 19, 2024
It is great to know that you had a wonderful experience at the Fairfield.

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024
Response from Michael on Feb 19, 2024
It is great to know that you loved your stay at the Fairfield.

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience! Clean, quiet and breakfast is great.
Stayed 1 night in Jan 2024
Response from Michael on Jan 8, 2024
I'm glad to hear that you had an excellent experience! Clean and quiet accommodations along with a great breakfast can truly enhance a stay. If you have any specific details or feedback you'd like to share about your experience, feel free to let me know.

10/10 Excellent

Ryan

Stayed 1 night in Dec 2023
Response from Michael on Jan 8, 2024
It is great to know that you loved your stay at the Fairfield.

10/10 Excellent

Billy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desj staff was kind, polite and accommodating. The room was good. Was close to a 5 star rating overall from me, but one of the maids did essentially bump into me and move me out of the way while trying to pour my coffee instead of waiting 2 seconds or saying excuse me Otherwise, it was good overall
Stayed 2 nights in Dec 2023
Response from Michael on Jan 4, 2024
Thank you for sharing your feedback with us. We're delighted to hear that our front desk staff was kind, polite, and accommodating, and that you found the room to be good. We sincerely apologize for any inconvenience caused by the incident with one of our maids. We take such matters seriously and will address this issue with our staff to ensure that it doesn't happen again in the future.We appreciate your honesty, and we hope that this isolated incident does not overshadow the overall positive experience you had with us. We value your feedback as it helps us improve our services. If there's anything specific you would like us to address or if you have any further comments, please feel free to reach out to us. We look forward to the opportunity to welcome you back and provide an even better experience on your next visit. Thank you for choosing us for your stay.

10/10 Excellent

Carmen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michael on Jan 4, 2024
It is great to know that you loved your experience at the Fairfield. We hope to continue to be your hotel of choice for whenever your travels bring you back to Carlsbad.

8/10 Good

Janine Jing-Ing

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was conveniently located for our recent trip. We had no issues with service. It’s clean and quiet. The free breakfast was nothing remarkable but definitely a perk. Plenty of self parking that wasn’t expensive. The hotel itself could use a few upgrades. Some areas are showing their age and could eventually be updated.
Stayed 4 nights in Dec 2023
Response from Michael on Jan 4, 2024
Thank you for taking the time out of your day to share your experience. We are pleased to find out that you loved our clean and quiet hotel with lots of parking. We hope you will give us another opportunity for whenever your travels bring you back to Carlsbad.

10/10 Excellent

Heriberto

Stayed 1 night in Dec 2023
Response from Michael on Jan 4, 2024
It is great to know that you loved your stay at the Fairfield.

10/10 Excellent

gil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Michael on Jan 4, 2024
Thank you for your great review of the Fairfield. We hope to continue to be your hotel of choice for your return travels to Carlsbad.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Michael on Dec 22, 2023
It is great to know that you loved your stay at the Fairfield.

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an enjoyable stay. Staff is friendly and helpful. Rooms are clean. Property is kept up. Highly recommend staying at the Fairfield Inn and Suites San Diego Carlsbad.
Stayed 4 nights in Nov 2023
Response from Michael on Dec 4, 2023
It is great to know that you loved your stay at the Fairfield

10/10 Excellent

hamid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staffs , we enjoyed our time there.
Stayed 1 night in Nov 2023
Response from Michael on Dec 4, 2023
It is great to know that our staff made your stay extra special. We look forward to hosting you next time your travels bring you back to Carlsbad.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Justine on Nov 16, 2023
Thank you so much for your awesome rating! We sincerely hope you enjoyed your stay with us and we hope to be your hotel of choice next time you visit Carlsbad.

8/10 Good

Tierry

Travelled with family, Business traveller
Liked: Cleanliness, amenities
It was nice
Stayed 2 nights in Nov 2023
Response from Justine on Nov 8, 2023
Thank you so much for your review, Tierry! We sincerely hope you enjoyed your stay with us and we appreciate your feedback. We look forward to seeing you next time your travels bring you to Carlsbad.

8/10 Good

Wil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Justine on Oct 30, 2023
Thank you for your rating, Wil! We hope you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

DAVID

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
They don't provide housekeeping service for a 2 night stay
Stayed 2 nights in Oct 2023
Response from Michael on Oct 25, 2023
It is great to know that you loved your stay at the Fairfield. Our hotel does every other day stay over cleaning if your stay consists of three nights or longer. We do make exceptions and clean on two night stays when guests ask during check-in. We hope to be your hotel of choice whenever your travels bring you back to Carlsbad.

8/10 Good

kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Justine on Oct 23, 2023
Thank you very much for your feedback, Kimberly! We really hope you enjoyed your stay with us and we appreciate your rating of our hotel. We hope we get another chance to host you again in the future.

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Justine on Oct 23, 2023
Thank you so much for your great rating, Erica! We are so happy you enjoyed your stay and we cant wait to see you if your travels bring you back to Carlsbad.

10/10 Excellent

VALENTE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a great one to be a home away from home.
Stayed 1 night in Oct 2023
Response from Justine on Oct 17, 2023
Thank you so much for your great feedback, Valente! We are so happy to hear we are your home away from home. We appreciate you for your continued loyalty to Fairfield and we cant wait to see you next time.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb property and staff!
Only thing needing improvement was breakfast options. All else was superior!
Stayed 2 nights in Oct 2023
Response from Justine on Oct 9, 2023
Thank you for your feedback, Linda! We're delighted to hear that you found everything else about your stay superior. We genuinely appreciate your input regarding our breakfast options, as it helps us strive for continuous improvement. Thank you for choosing to stay with us, and we look forward to serving you again soon.

10/10 Excellent

tom

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy peasy sleepy breezy.
Stayed 1 night in Oct 2023
Response from Justine on Oct 8, 2023
Thanks so much for your review, Tom! We really appreciate you for being our guest and we hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice visit
Love the location of this hotel and that they have a pool! We enjoyed our stay very much. Thank you! My only complaints are that the shower door didn't fully close and sometimes the hot water was a bit lacking. And breakfast was super crowded after 8am.
Stayed 1 night in Oct 2023
Response from Justine on Oct 8, 2023
Thank you so much for taking the time to leave us a review! We're delighted to hear that you loved the location of our hotel and enjoyed your stay overall. We appreciate your feedback, as it helps us identify areas for improvement.We apologize for the inconvenience you experienced with the shower door not fully closing and the occasional lack of hot water. We'll have our maintenance team address these issues right away to ensure that they are resolved for future guests.We hope we get another chance to see you in the future.

4/10 Poor

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Justine on Sep 26, 2023
Thank you for your feedback, Sergio. We would love to hear more about your stay. We hope you can give us another chance in the future to provide a more improved experience next time you visit.

10/10 Excellent

Ricardo

Stayed 1 night in Sep 2023
Response from Justine on Oct 17, 2023
Thank you so much for your awesome rating, Ricardo! We really hope you enjoyed your stay with us and we cant wait to host you again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Justine on Sep 20, 2023
Thank you so much for your awesome rating of our property, Daniel! We really hope you enjoyed your stay with us.

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Justine on Sep 19, 2023
Thank you so much for your awesome rating, Jacob! We appreciate you for being our guest and we hope you enjoyed your stay.

8/10 Good

Ria

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a pleasant stay. Rooms were large and spacious for our family of five. Beds were comfy. Walls were extremely thin though. Nothing walking distance but short drive away. Overall, we would stay here again.
Stayed 1 night in Sep 2023
Response from Justine on Sep 19, 2023
Thank you for taking the time to share your feedback about your recent stay with us, Ria. We are pleased to hear that you had a pleasant stay and that our spacious rooms and comfortable beds were well-suited for your family of five.Your comment about the thin walls is duly noted, and we apologize for any inconvenience this may have caused during your stay. Thank you for choosing our hotel, and we can't wait to host you and your family on your next trip to the area.

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best nights sleep in a hotel in many many years
Stayed 1 night in Sep 2023
Response from Justine on Sep 19, 2023
Thank you for your wonderful review, Louis! We are so happy to hear you had a peaceful stay with us and we look forward to serving you again soon and providing you with another exceptional experience in the future.

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Justine on Sep 15, 2023
Thank you so much for your wonderful feedback and rating, Johanna! We really hope you enjoyed your stay with us and we look forward to seeing you on your next visit to Carlsbad.

10/10 Excellent

Alex

Stayed 1 night in Sep 2023
Response from Justine on Oct 1, 2023
Thank you so much for your great rating, Alex! We hope you enjoyed your stay with us and we'll see you again soon.

8/10 Good

MARIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Justine on Sep 10, 2023
Thank you for your feedback, Marie! We really hope you enjoyed your stay with us and we look forward to seeing you again soon.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Place, Convenient Location
Clean convenient location not too far from Legoland, and about 25 minutes from San Diego Zoo Safari. They charge $10/night for parking, but it is clean, serves breakfast in the mornings between 7am and 9:30am and has a medium sized pool (no hot tub). Also not far from the beaches - 5-7 minutes by car. We recommend Moonlight Beach (free).
Stayed 3 nights in Sep 2023
Response from Justine on Sep 6, 2023
Thank you for taking the time to share your feedback about your recent stay with us! We're delighted to hear that you found our hotel to be conveniently located, especially for visits to Legoland, the Safari park, and the nearby beaches. We appreciate your mention of the cleanliness of our property, as well as the information about our breakfast service and pool. We aim to provide a comfortable and enjoyable experience for our guests, and it's great to know that you had a positive stay. We hope we can welcome you back again in the future!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Justine on Sep 6, 2023
Thank you so much for your awesome rating, Sharon! We really hope you enjoyed your stay with us.

10/10 Excellent

Ryna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay. The staff was nice and the rooms were clean
Stayed 2 nights in Aug 2023
Response from Justine on Sep 2, 2023
Thank you so much for your great rating and nice comment, Ryna! We are glad to hear you enjoyed your stay with us.

6/10 Okay

Carmeania

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the fact that the curtains did not close. There was a thin white curtain that let all of the light in as soon as the soon came up
Stayed 2 nights in Aug 2023
Response from Justine on Aug 28, 2023
Thank you for sharing your feedback about your recent stay, Carmeania. We truly value your input, as it helps us identify areas where we can enhance our guests' experience.We apologize for any inconvenience caused by the curtains not providing sufficient darkness in your room. Your comfort and a good night's sleep are important to us, and we understand how light filtering into the room can be disruptive, especially in the early morning. We'll certainly take your comments into account and follow up with maintenance to ensure this issue is fixed right away. Thank you for choosing to stay with us, and we hope to welcome you back for a better experience.

6/10 Okay

Ellis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 3 star is because we booked this room for the sofa bed…. It was creaky and we had a sleepless night.
Stayed 1 night in Aug 2023
Response from Justine on Aug 26, 2023
Thank you for taking the time to provide feedback on your recent stay, Ellis. We're genuinely sorry to hear about the inconvenience you experienced with the sofa bed in your room. Your comfort and satisfaction are most importance to us, and we apologize for failing to reach your expectations. Rest assured, we will address the issue with the sofa bed to ensure that it's in excellent condition for future guests. We hope to have the chance to welcome you back and provide you with a much more pleasant stay in the future.

2/10 Terrible

Remus

Stayed 1 night in Aug 2023
Response from Justine on Sep 12, 2023
Thank you for your honest feedback, Remus. We would love to know more about your stay and we apologize if we did not meet your expectations. We hope you give us another chance in the future to provide a more improved experience.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Justine on Aug 23, 2023
Thank you for your feedback, Robert. We would love to know more about your stay and we hope we can welcome you back in the future.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Justine on Aug 23, 2023
Thank you so much for your great rating, Vanessa! We really appreciate your feedback and we are glad to see you enjoyed your stay with us.

8/10 Good

Sylvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to improve selection of breakfast
Stayed 1 night in Aug 2023
Response from Justine on Aug 20, 2023
We appreciate your valuable feedback regarding our breakfast selection, Sylvia. We apologize if our current breakfast offerings did not meet your expectations. We hope to have the opportunity to serve you again and offer an improved breakfast experience during your next visit.