4/10 Poor
Jeff
Travelled with family
Mar 27, 2024
Disliked: Amenities, property conditions & facilities
The cleanliness and state of repair was far below what we've experienced at other DoubleTrees. Got the family suite so our kids could have a separate space, but after getting the sheets changed on one bunk due to a crusty white stain on the sheets, it drew the kids' attention to how unclean the room was in general - thankfully we had double queens so they could sleep there. Everything in the room was damp and musty through our whole stay. We had to explicitly call down for refills on shampoo and toilet paper as housekeeping wasn't checking levels.The bathroom was in poor repair...chips out of the tiles and the tub, rust running down the wall from the assist bar, and the bottom of the door frame was completely rusted away for the bottom 1.5".
Location was great for us, easy access to Sea World, the Harbour, and the Zoo. Next time we'll choose a.better hotel in the same area.
Jeff
Stayed 5 nights in Mar 2024