Lobby

Reviews of DoubleTree by Hilton San Diego - Hotel Circle

4 out of 5
DoubleTree by Hilton San Diego - Hotel Circle
1515 Hotel Cir S, San Diego, CA

Reviews

7.2

Good

Rating 10 - Excellent. 564 out of 1551 reviews" "
Rating 8 - Good. 334 out of 1551 reviews" "
Rating 6 - Okay. 269 out of 1551 reviews" "
Rating 4 - Poor. 216 out of 1551 reviews" "
Rating 2 - Terrible. 168 out of 1551 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Jeff

Travelled with family
Disliked: Amenities, property conditions & facilities
The cleanliness and state of repair was far below what we've experienced at other DoubleTrees. Got the family suite so our kids could have a separate space, but after getting the sheets changed on one bunk due to a crusty white stain on the sheets, it drew the kids' attention to how unclean the room was in general - thankfully we had double queens so they could sleep there. Everything in the room was damp and musty through our whole stay. We had to explicitly call down for refills on shampoo and toilet paper as housekeeping wasn't checking levels.The bathroom was in poor repair...chips out of the tiles and the tub, rust running down the wall from the assist bar, and the bottom of the door frame was completely rusted away for the bottom 1.5". Location was great for us, easy access to Sea World, the Harbour, and the Zoo. Next time we'll choose a.better hotel in the same area.
Stayed 5 nights in Mar 2024
Response from Danny on Mar 28, 2024
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections

4/10 Poor

Veronica

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had a room right next to the front lobby. Literally looked like an old storage room converted into a room. It had such a narrow door we could not fit the luggage cart into the room. Horrible room!
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 27, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

Stephanie

Travelled with family and small children
Disliked: Cleanliness, amenities
The room was disgusting. The carpet was stained but also not vacuumed. There was hair all over the room and sticky gummy stuff on the floor all around both rooms. We had to keep our shoes on or our feet would get dirty. The bathroom floor was not cleaned either. There were black long hairs in the bathroom floor too. When I used a baby wipe to wipe the floor, the wipes were black with dirt. The bathtub had flecks and chunks missing off the bottom. The trash can liners were not put in the garbage cans. The wall behind the bunk beds was filthy. It was clear that had not been cleaned in a very long time. My daughter’s sheet fell off the side of the bed and it was covered in filth when we pulled it up. The location of the room was next to the freeway. The windows were so thin that the cars and motorcycles driving by kept us up all night. The restaurant food was gross and over priced. Last time we stayed at a Hilton, we found fences on a pillow case. We will never stay at a Hilton again.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 27, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

Annette

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The carpet in our room was damp/wet. Odd odor in room. Frayed torn carpeting at BR door jam. Pillow case had black marks on it (?mascara). Hole in the wall under the vanity. Staff was great though. We had the last room available.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 27, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Tiffany

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 27, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

Jason

Disliked: Staff & service, amenities
The staff started out very nice then after I asked for a new room their attitudes changed dramatically which is sad because they were so kind initially. Booked a king got stuck with 2 queens so not much space but better view then the other unit which balcony is cover with a tree and all the beautiful bugs one can handle, would I stay here again yes but would I pay more then $150 for that accommodation. I rather gargled bleach oh let’s not forget the $30 daily parking in the world’s smallest garage. Maybe I’m spoiled with Miami Or Vegas hotels but bottom line basic hotel safe clean and budget friendly.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 27, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

Araceli

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness
What I liked about this property was the view of the city. The lobby of the hotel looked really nice too. The only thing i didn't like was that my room smelled like cigarettes and the restroom was not so clean it had old urine on the floor around the toilet. The sheets from the sofa did not look clean. When room service came they didn't even give us new sheets for our beds.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 27, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area.
Stayed 2 nights in Feb 2024
Response from Danny on Mar 23, 2024
Thank you for taking the time leaving a review we do appreciate it so much! Hope to have you again.

10/10 Excellent

LUIZA

Liked: Cleanliness, amenities
A
Stayed 1 night in Mar 2024
Response from Danny on Mar 20, 2024
We're happy to hear from you and glad you enjoyed your time at our DoubleTree. I'm pleased you found our accommodation and service to be exceptional. We appreciate you choosing our hotel while visiting San Diego. Thank you for your kind feedback, and we look forward to hosting you again.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was a great place to hang out after a long day.
Stayed 3 nights in Mar 2024
Response from Danny on Mar 23, 2024
Thank you for your amazing feedback we really appreciate it. We hope to see you again!

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Danny on Mar 20, 2024
We're happy to hear from you and glad you enjoyed your time at our DoubleTree. I'm pleased you found our accommodation and service to be exceptional. We appreciate you choosing our hotel while visiting San Diego. Thank you for your kind feedback, and we look forward to hosting you again.

4/10 Poor

Chasity

Travelled with partner
We booked a king suite and upon arrival they stated they only had a double. Told us they were booked full. Never received the cookie.
Stayed 1 night in Mar 2024
Response from Danny on Mar 18, 2024
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

8/10 Good

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I liked that it was within a lot of places that kept us busy. I wasn’t a fan of how parking was mentioned as being covered in the booking but upon arriving was informed I’d have to pay. Also, the shower had mold and didn’t feel the cleanest. Overall, good stay.
Stayed 4 nights in Mar 2024
Response from Danny on Mar 20, 2024
We're happy to hear from you and glad you enjoyed your time at our DoubleTree. I'm pleased you found our accommodation and service to be exceptional. We appreciate you choosing our hotel while visiting San Diego. Thank you for your kind feedback, and we look forward to hosting you again.

10/10 Excellent

Grace Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, my team and I had a great time! The staff was also very kind and helped us in any way we needed. The only negative aspect was when I entered the room and found a stain and a hair on one of our sheets, but I just called the front desk and they immediately sent us new sheets. They were fast, efficient, and very kind!
Stayed 3 nights in Mar 2024
Response from Danny on Mar 20, 2024
We're happy to hear from you and glad you enjoyed your time at our DoubleTree. I'm pleased you found our accommodation and service to be exceptional. We appreciate you choosing our hotel while visiting San Diego. Thank you for your kind feedback, and we look forward to hosting you again.

8/10 Good

Onur

Business traveller
Liked: Cleanliness, staff & service
Clean but out dated conditions
Stayed 1 night in Mar 2024
Response from Danny on Mar 6, 2024
I can't thank you enough for writing and sharing this lovely review. Hotels, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other travelers know about your exceptional extended-stay experience here at DoubleTree. Please come and see us again

2/10 Terrible

Sarah, Yuma

Stayed 1 night in Mar 2024
Response from Front Desk on Mar 27, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

Nereyda

Travelled with family, Business traveller
Liked: Staff & service, amenities
Rugs dirty, bathroom dirty, rooms outdated.
Stayed 1 night in Mar 2024
Response from Danny on Mar 4, 2024
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

6/10 Okay

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It a good place to stay for the night comfortable beds nice bathroom but the bathroom door wouldn’t close and we had problems with door outside the lock had low battery and was the keys not work, good parking, in conclusion you pay for what you get, always check the reviews before booking
Stayed 1 night in Mar 2024
Response from Danny on Mar 4, 2024
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

4/10 Poor

Ajit

Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 27, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 Terrible

Natasha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Danny. on Feb 27, 2024
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

6/10 Okay

Lorena, El Centro

Travelled with family and small children
We reserved a room with two queen beds and we got a weird room with two queen beds and bunk beds. In general the room was ok but would not stay here again.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 26, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

Gary

Stayed 4 nights in Feb 2024
Response from Front Desk on Feb 26, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

alvin

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 27, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and friendly
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 26, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Neftali

Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 27, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Not much to look at around the property. Not much scenery. Maybe more palm trees would help.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 26, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Antonieta

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The Property Manager (Ms. Kim ) she is SENSATIONAL 💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯 She is EXTREMELY helpful!!!!!! This property is clean, quiet & the staff are pleasant. It would be nice if they had more options to eat at the restaurant here. “Vegan”& Soups & Mexican Dishes.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 26, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 Terrible

Paul E

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no free coffee or breakfast
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 26, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Kayla

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 27, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Kymberly

Stayed 1 night in Dec 2023
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Mark

Liked: Cleanliness, staff & service
The rooms were nice. Shower needs updating
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

Tina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 Terrible

elizabeth

Disliked: Cleanliness, property conditions & facilities
When I first arrived, I was unable to check in because there was a miscommunication between Expedia and the hotel. Amber the girl at the front desk was very rude, did nothing to try and help. When I asked her for her manager, she said that she didn't need a manager to see what I see. She was so disrespectful. We were finally checked in and asked fro a room close to the elevator. Once we were all checked in the room with the bunk bed was super cool. Once the lights were off, we could hear the elevator come up and down all night. When I went downstairs I spoke to the manager Paulina. She asked why I didnt ask to be moved at night. I explained to her that I had a 6 and 8 year old and I wasn't going to move them in the middle of the night. She proceeded to get me 4 breakfast vouchers. The girl that was there was super sweet and nice. We checked out and headed home.
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

robyn

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
mold in the bathroom, ripped wall paper, furniture has been used and abused, every piece of the carpet was dirty. Staff was lovely but other than that this please needs a whole lot of updating. Everything smelled musty and moldy like wet dog
Stayed 4 nights in Jan 2024
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Daniel, Mesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Not to far from other venues around the city. Hotel is older and needs a face lift but gets the job done.
Stayed 2 nights in Dec 2023
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Robert Bernard

Stayed 1 night in Jan 2024
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Allan, inglewood

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Martin E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 Terrible

Ana

Stayed 2 nights in Dec 2023
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Ionel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the remote location. Didn’t like the $30/day parking
Stayed 2 nights in Dec 2023
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 Terrible

Paige

Stayed 3 nights in Dec 2023
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 Terrible

leonel

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Jorge

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Old and dirty carpet, stained and dirty towels, old and not well maintained furniture. Rust all around the shower area
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Dionysos

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

Ava

Stayed 3 nights in Dec 2023
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

Elanna

Travelled with family, Travelled with group
Liked: Staff & service, room comfort
We stayed on the 7th floor. The view was amazing. However, as soon as we exited the elevator onto the floor we were hit with a foul smell of urine and/or mildew. The smell was also present in the room even after we aired the room out from the balcony. There was trash already in the trash can by the tv and the floor under the sink had visible dirt/debris. Also, the elevators were slow, loud, shaky and scary. Definitely need updating. The parking ramp was not worthy of costing $30 a night. The ramps you have to drive up to each level are straight up dangerous. The elevator in the ramp feels like it will breakdown with you trapped inside and it is extremely slow and shaky.
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

Melody

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Catalina

Stayed 1 night in Dec 2023
Response from Front Desk on Feb 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management