Executive Suite, 1 Bedroom
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Reviews of Courtyard by Marriott San Diego - Rancho Bernardo

3 out of 5
Courtyard by Marriott San Diego - Rancho Bernardo
11611 Bernardo Plaza Ct, San Diego, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 500 out of 1000 reviews" "
Rating 8 - Good. 266 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 63 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Shelly

Travelled with family, Travelled with family and small children
We had a great family trip!
Stayed 5 nights in Apr 2024

6/10 Okay

Neelam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is right next to the highway. And it is extremely loud. You can hear the noise of the highway from your room very clearly. Even though there are windows they seem to be very thin. Other than that it does maintain the typical Marriott quality standards
Stayed 3 nights in Apr 2024

8/10 Good

Tincuta

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet safe and clean
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and safe, highly recommend
Stayed 1 night in Apr 2024

10/10 Excellent

NNEKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024

8/10 Good

Maria, Saugus

Travelled with family
Liked: Cleanliness, staff & service
The hotel was better than expected with just a few minor things we could’ve changed for example the bathroom is very dated our sink leaked and made a mess every time we washed our hands the sliding door was a hassle to open or close. Other than that we would love to stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Sydney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for two nights. Loved it! King size bed was comfy, couch was comfy, clean room. Just wish I brought my own pillow, but that’s just my own personal preference. Breakfast is amazing. We will return next time we’re in the area!
Stayed 1 night in Mar 2024

6/10 Okay

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived the night clerk was away from the desk for quite awhile. But once he returned he was very helpful. However when we got to our room there was a very loud group next door. We were given another room without any issues. Only thing was the bed was way too firm. It was like sleeping on a board and the pillows were hard. It was not a very comfortable nights sleep at all
Stayed 1 night in Mar 2024

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Maid service did not come even though it was requested.
Stayed 3 nights in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great small bistro. Clean and adequate room and facilities.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Peace
Stayed 1 night in Mar 2024

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Sajan

Liked: Cleanliness, property conditions & facilities
Decent property for family
Stayed 3 nights in Mar 2024

8/10 Good

Jeremiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
4.5/5 stars wasnt told about holding charge price.
Stayed 4 nights in Mar 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Elisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room super clean, staff nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Eliel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay.
Stayed 2 nights in Mar 2024

8/10 Good

Mario

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax. Good ambiance
Stayed 2 nights in Mar 2024

4/10 Poor

Maria

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were given the wrong room and the room we were given was not cleanly compared to other marriots we have been to. The room we were given was a 2 queen and we reserved a king. The room we were given had a balcony that pet water leak into our room from the door when it rained. We had a infant with us who we couldn’t let crawl because of how wet and dirty the floor was.
Stayed 2 nights in Mar 2024

8/10 Good

Todd

Stayed 2 nights in Mar 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ma Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Todd

Business traveller
Liked: Amenities
facility seems to have a tough time with reliable workers in bar area. two time son my 5 nite stay bar was closed becasue bartender didnt come to work. Restaurant food options are limited.
Stayed 4 nights in Feb 2024

4/10 Poor

Charles

Travelled with family, Business traveller
Liked: Property conditions & facilities
Staff could have been more friendly , heater in room was very dusty when turned on made me nauseous. Couldn’t read the soap dispensers in the shower what was soap, shampoo or conditioner. We got in between 10 and 11 pm no to eat.
Stayed 1 night in Mar 2024

8/10 Good

Richard Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 3 nights in Feb 2024

6/10 Okay

Adrian

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
When arrived with a booking thru Expedia, they gave our room to someone else and only had a room with 1 bed for more money. The staff was not rude but made no effort to remedy. We had no choice but to stay due to an event, and when we called housing, we were told that they had no one on the property and would have to come to front desk for anything we needed.
Stayed 4 nights in Feb 2024

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Feb 2024

4/10 Poor

Leslie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel, staff etc was very good. My disappointment is the pet policy. When I booked I was using a site with a pet friendly filter. No mention pet fee of $150 until we arrived!! Other pet friendly hotels that I have stayed have tile or linoleum in the rooms with no additional fee. This room did not seem equipped to be pet friendly as it was carpet with a huge pet fee. I would not have stayed if I had known this.🙁
Stayed 2 nights in Feb 2024

10/10 Excellent

Patrick

Travelled with family
Thought front desk staff was very good. I suggested that the post prices in little store so you know if your getting robbed or just mugged.
Stayed 5 nights in Feb 2024

8/10 Good

Alyse

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice
Stayed 1 night in Jan 2024

6/10 Okay

Anthony

Stayed 1 night in Jan 2024

4/10 Poor

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was like sleeping on cement
Stayed 2 nights in Jan 2024

6/10 Okay

Shakir

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Inconvenient timing options at the hotel. No snack bar or anything that was accessible at all hours.
Stayed 2 nights in Jan 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Great value
Stayed 2 nights in Jan 2024

10/10 Excellent

Rogelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Beatriz

Stayed 1 night in Jan 2024

10/10 Excellent

Harish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice hotel and friendly staff
Stayed 1 night in Jan 2024

10/10 Excellent

sang youl, Orange

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Edward

Stayed 1 night in Jan 2024

6/10 Okay

Ioan

Liked: Staff & service
Average
Stayed 3 nights in Jan 2024

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a night as we were passing through. Lovely property with a nice duck pond. Food options within walking distance. Room was clean and comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully reconditioned. The amenities in the hotel were very comfortable. The room was well designed and comfortable. The dresser drawers occasionally slipped open on their own.
Stayed 3 nights in Jan 2024

10/10 Excellent

Francisco

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect comfort, highly satisfied thank you very much
Stayed 1 night in Jan 2024

10/10 Excellent

Madighan

Stayed 4 nights in Dec 2023

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful
Stayed 2 nights in Dec 2023

10/10 Excellent

Alexis

Stayed 4 nights in Dec 2023

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sarah on Dec 31, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.