Outdoor pool, sun loungers

Reviews of Best Western Plus Suites Hotel Coronado Island

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 532 out of 1002 reviews" "
Rating 8 - Good. 318 out of 1002 reviews" "
Rating 6 - Okay. 94 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hortencia, Hicksville

Liked: Cleanliness, staff & service, property conditions & facilities
We were staying at the Best Western while visiting my son who is stationed on Coronado. We stayed 6 days. It was perfect for my family which included my two daughters, two son-in-laws and 4 grandchildren 4 and under. The suites were large and comfortable. We liked the Grench doors separating the bedroom from the living room. The complimentary breakfast also was perfect for our group because there were plenty of grab and go options including vegan options which we needed. The location is walkable to food and shops and the Ferry landing if you need it. The staff was very pleasant and helpful. We enjoyed the courtyard/patio area with all the tables and chairs to eat outdoors. We were able to park in the basement level garage every day but it is a little tight if you have a large car. The pool unfortunately was being repaired during our stay however it was also a little cool most of the days we were there so we didn’t miss it. We would definitely recommend and stay here again.
Stayed 6 nights in Mar 2024

4/10 Poor

David

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pool was not useable, room had electrical issues. Lost everything we put in the fridge, staff couldn’t refund anything
Stayed 3 nights in Mar 2024
Response from Management and Staff on Mar 20, 2024
Dear David,Once again, our apologies for the inconvenience caused to you. We offered to replace the items/value of the items in the fridge. We also offed another room. We are sincerely sorry for inconvenience during your stay.

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was the weakest point of stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Angel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it’s very spacious. Very clean and beautiful property. Everything is walking distance
Stayed 1 night in Mar 2024

6/10 Okay

James G

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
What I liked on this property was the location in Coranado. What I did not like was the amount of money I paid and being able to hear the people in the room above me walking around every time they were in the room and hearing the people on either side of me through the walls.For the amount of money I paid for a unit, the Privacy and the Quietness was unreasonable.
Stayed 10 nights in Jan 2024

8/10 Good

Rong

Stayed 1 night in Feb 2024

10/10 Excellent

Laura A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located in a beautiful area within walking distance to the harbor. Various restaurants and shopping available in this area. Have booked this same hotel for last 3 years, and will definately book agan in the future!
Stayed 1 night in Feb 2024

10/10 Excellent

David

Travelled with partner
Located within a short walk to shops and restaurants.
Stayed 1 night in Feb 2024

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location!
Stayed 2 nights in Feb 2024

6/10 Okay

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very basic and dated hotel. The sheets were clean so that was a plus and the breakfast had a lot of options but again basic and just okay at best. I just liked that there were two rooms where we stayed for our big family.
Stayed 1 night in Jan 2024

8/10 Good

Abraham

Travelled with family
All good, breakfast excellent
Stayed 3 nights in Jan 2024

8/10 Good

NICHOLAS a

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 2 nights in Dec 2023

10/10 Excellent

Jongwoo, Palo alto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and breakfast
Stayed 1 night in Dec 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and comfortable. The shower pressure was not great. The elevator broke a few times, but the continental breakfast was awesome!
Stayed 2 nights in Dec 2023

8/10 Good

William

Travelled with family and small children
Liked: Staff & service
Room had a old like cigarette smell in it, front AC/Heat unit had a noise in it, and elevator went out on last day but overall we had a very enjoyable stay.
Stayed 5 nights in Dec 2023

4/10 Poor

DeVonya

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This is an older property and it shows. There was a really bad patch job on the ceiling the wallpaper seams were coming undone and the elevator broke down. We couldn’t get our room serviced at all, had to ask for towels at the desk everyday. This was a Best Western minus NOT a plus.
Stayed 3 nights in Dec 2023

8/10 Good

Danika

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A reliable place to stay. Clean, comfortable, reasonably priced.
Stayed 1 night in Dec 2023

10/10 Excellent

bridgette, santa maria

Stayed 1 night in Dec 2023

10/10 Excellent

James D.

Stayed 1 night in Dec 2023

2/10 Terrible

Angelica

Travelled with family
Disliked: Staff & service, property conditions & facilities
This place is old, not well maintained and the furniture smells like cigarettes even though it’s a non smoking room. Front staff was not friendly or welcoming more the opposite than that. Will not be returning back.
Stayed 1 night in Dec 2023
Response from Management on Dec 13, 2023
Dear Angelica,Thank you for taking the time to complete the survey regarding your recent stay at our property. Onbehalf of our entire team, I would like to apologize for not exceeding your expectations. Your feedbackis important to us and we will use it to implement improvements to ensure we offer a better experiencefor guests in the future.We thank you for the opportunity to serve you and we hope that you will consider staying with us againin the future so that we can have another chance to provide you with a superior experience. Sincerely,Sincerely,Best Western Plus Suites Hotel Coronado IslandStaff and Management

8/10 Good

Suegoeku@hotmail.com

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My husband and I loved this hotel for spaciousness; the bedroom is separated from a living room and a microwave, refrigerator, and coffee maker were big plus because we checked in very late with takeout for dinner. Breakfast exceeded our expectations; a couple of cooked meat with vegetables in addition to scrambled eggs. A variety of juices, yogurt, fruits, and bread. At least three employees were in charge of breakfast area, filling more food and cleaning up tables. They were all friendly, courteous, and hard working. Although overall cleanliness was much better than satisfactory, a faucet in my bedroom kept dripping and wall papers and paint in the bathroom were peeling off, and one of heater was out of service. We were cold at night and did not notice there was another heater in the bedroom until next morning. We checked in very late at night and checked out right after the breakfast. and did not have a chance to complain or explore the area. Our room was 114, our bedroom faced residential properties, just 10 feet away, and did not have views. We may come back for the breakfast but wish they had better maintenance.
Stayed 1 night in Dec 2023

6/10 Okay

Stewart

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nothing unique No extra blanket Shortage of electric outlets. Necessary for cell phone charging
Stayed 2 nights in Dec 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

yann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super bien situé, hôtel propre et très bon rapport qualité prix, un peu bruyant la nuit selon où vous avec la chambre… on avait le Rez de chaussé côté rue en arrière pas bon du tout…
Stayed 1 night in Nov 2023

10/10 Excellent

Sherrie

Stayed 1 night in Nov 2023

10/10 Excellent

William

It seems very nice and comfortable
Stayed 1 night in Nov 2023

8/10 Good

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Stan

Travelled with family
Liked: Cleanliness, staff & service
The only reason average and not good was due to the Air and heating unit. It was placed in the corner of the room preventing any good air circulation.
Stayed 1 night in Oct 2023

4/10 Poor

Elana

Disliked: Cleanliness, amenities, property conditions & facilities
The toilet had vomit in and around it and was not cleaned despite my request. Also, someone smoked right outside my room despite it being a non-smoking area.
Stayed 2 nights in Oct 2023
Response from Management on Oct 27, 2023
Dear Elana,Thank you for the opportunity to serve you.We apologize for not meeting your expectations. We will use your feedback to implement changes to further improve ourselves and provide better service.Thank you.

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

XIANGDONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful!
Stayed 2 nights in Oct 2023

8/10 Good

Amber

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the breakfast bar and pool. Great breakfast selection. Staff was super friendly. Good value for the price and great room layout for a family with mini frig and two rooms in the one we selected. Overall the room and linens were clean - but room itself could use some attention / updating. For example, hide a bed mattress and sofa itself were stained and very worn out looking, wall paper was bubbled or pealing in places (probably just poorly installed) and doors within the room were sticky and could use a good cleaning with degreaser.
Stayed 4 nights in Oct 2023

8/10 Good

gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2023

10/10 Excellent

SHEILA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and close to downtown Coronado
Stayed 2 nights in Oct 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much else to say. The configuration of the room we were in was a bit awkward. I took forever for the water to get hot in the basin. I am shocked that a California establishment isn’t more mindful of the water situation for the South West states. The Breakfast selections were very nice and tasted good. Best we have had at a hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Included breakfast was very good. Much higher quality than you normally find. Everyone that worked there was friendly and did their job well.
Stayed 3 nights in Oct 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

4/10 Poor

Ronald

Disliked: Cleanliness, property conditions & facilities
The property was very old and the room smelled of cigarettes.
Stayed 1 night in Sep 2023

6/10 Okay

Tatyana

Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jeffrey Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, parking, breakfast, and staff.
Stayed 4 nights in Sep 2023

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Love this hotel. So convenient. We always stay here.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mindy

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Worked perfectly for the one night I needed.
Stayed 1 night in Sep 2023

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
They didn’t have certain utensils and were out of some of the basic breakfast food. The breakfast is much better at other best westerns
Stayed 1 night in Aug 2023

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast options were varied and many.
Stayed 1 night in Sep 2023

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
The BW is always clean and the staff is courteous. My room was late for me to check in because I had asked for a quiet room.. The room I had on the alley is not quiet. The parking is good on non-holiday weekends and it's easy to get in and out, just be careful of the rush hours of traffic.
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023