Courtyard

Reviews of The Horton Grand, Downtown/Gaslamp Quarter

3.5 out of 5
The Horton Grand, Downtown/Gaslamp Quarter
311 Island Ave, San Diego, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1218 out of 2032 reviews" "
Rating 8 - Good. 482 out of 2032 reviews" "
Rating 6 - Okay. 192 out of 2032 reviews" "
Rating 4 - Poor. 83 out of 2032 reviews" "
Rating 2 - Terrible. 57 out of 2032 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chetan, Escondido

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, old-fashioned but modern approach to a hotel. Extremely comfortable, lovely greeting on arrival. Convenient parking lot in the next block. Downtown San Diego is always a bit of a trip with so many prostrate people in the streets at night, however, the Horton Grand is located outside most of this, but still easily accessed. Great for the Convention Center, port and Petco Park. Definitely recommended for a comfortable and safe stay.
Stayed 1 night in Apr 2024
Response from Guest Services. on Apr 24, 2024
Thank you Chetan for a perfect review!! We appreciate you staying with us and are very delighted that you had a fantastic stay at our hotel. We look forward to seeing you again soon.

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at this property. The rooms have great wood furniture and the open areas have vintage items as well. Very beautiful building. The middle open courtyard is beautiful and having the balcony to it in the room was wonderful. The area around the property isnt the best, but thats not their fault. Just the nature of the city. It's close to petco park, the water, nightlife, and so many great restaurants.
Stayed 2 nights in Apr 2024
Response from Guest Services. on Apr 24, 2024
It's fantastic to hear that you had such a delightful experience staying at the Horton Grand Hotel! The combination of beautiful wood furniture, vintage décor, and the overall charm of the building must have created a wonderful atmosphere during your stay. While the surrounding area might not be perfect, it's wonderful that the hotel's convenient location allowed you easy access to attractions like Petco Park, the waterfront, nightlife, and numerous restaurants. Being close to so many amenities can definitely enhance the overall experience of your stay.Thank you for sharing your positive impressions of the Horton Grand Hotel! Your review provides valuable insights for other travelers considering a stay here.

10/10 Excellent

Lili

Liked: Property conditions & facilities
Atmosphere
Stayed 2 nights in Apr 2024
Response from Guest Services. on Apr 24, 2024
Thank you for highlighting the atmosphere as a key aspect of your stay at the Horton Grand Hotel! It's clear that the hotel's ambiance left a lasting impression on you. See you soon.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town to attend baseball games at Petco Park. Great location to walk to Petco and many restaurants in the area. Hotel is historic with beautiful woodwork and molding throughout. The courtyard is very charming and great place to relax with large trees. Bar is small but great staff.
Stayed 2 nights in Apr 2024
Response from Guest Services. on Apr 23, 2024
Thank you Sharon, Attending baseball games at Petco Park must have been an exciting experience, especially with the convenience of being able to walk there from the Horton Grand Hotel. It's fantastic that the hotel's location made it easy for you to explore nearby restaurants and attractions as well.It sounds like the hotel's historic charm, with its beautiful woodwork, molding, and courtyard, added to the overall ambiance of your stay. Relaxing in the courtyard surrounded by large trees sounds like a peaceful way to unwind after a day of exploring or attending games.And it's always a plus to encounter friendly and attentive staff at the bar. A welcoming atmosphere can really enhance the overall experience.

10/10 Excellent

Roslan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is very unique and old but renovated. Rooms are clean, comfortable beds, great location and friendly staff. Would definitely stay there on our next trip to San Diego.
Stayed 1 night in Apr 2024
Response from Guest Services. on Apr 23, 2024
Thank you Roslan for your stay with us at the Horton Grand. We are delighted that you received extraordinary service from our staff members and appreciate your kind words of praise. We look forward to seeing you again the next time you visit San Diego.

10/10 Excellent

Herb

Liked: Cleanliness, staff & service, property conditions & facilities
Very good..... excellent
Stayed 1 night in Apr 2024
Response from Guest Services. on Apr 23, 2024
Thank you Herb for a perfect 5 out of 5 review!! We are very excited to hear that your stay was extraordinary and everything was just fabulous. We look forward to hosting your next stay when you are in San Diego.

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service
Beautiful hotel. A bit loved. Great location. Wished the windows opened more than an inch to air the room out. Thin walls and lots of charm.
Stayed 5 nights in Apr 2024
Response from Guest Services. on Apr 22, 2024
Thank you Robin for staying with us. We appreciate your feedback. We're thrilled to hear that you had a great stay at Horton Grand Hotel and that you would rate your experience as 5 out of 5.and we always looking for ways to improve our Hotel and give each guest an extraordinary experience in the Gaslamp.

10/10 Excellent

Sally, Corona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property. This was my first stay at the Horton Grand Hotel and it was awesome. The room was large and there was a bay window with original stained glass and there was even a working fireplace. We stayed on the top floor and it was very quiet. The valet parking was super easy to get in and out of, although I left my car in parking the entire time as we could walk to everything. I would absolutely stay there again!
Stayed 2 nights in Apr 2024
Response from Guest Services. on Apr 23, 2024
Thank you Sally, It sounds like you had an amazing experience at the Horton Grand Hotel! The combination of a spacious room, original stained glass, a working fireplace, and a quiet atmosphere on the top floor sounds truly delightful. And it's great to hear that the valet parking was convenient for you, even though you found it easy to explore the area on foot. Our hotel is in a great location perfect for your needs. It's wonderful to find a place that leaves such a positive impression. See you soon

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Room was nice, bed was comfortable and the AC worked lovely. Breakfast at the attached restaurant was mediocre and if you’re looking for a mimosa with your breakfast, they dont serve alcohol till 1pm. Not a deal breaker!
Response from Guest Services. on Apr 22, 2024
Thank you Sara for staying with us at the Horton Grand. We appreciate your feedback and are always looking for ways to better serve our guest for an incredible experience on our property. We hope that you enjoyed our amazing location in the heart of the Gaslamp, with wonderful restaurants within walking distance. That you were able to experience our hotels historic charm and welcoming environment. We look forward to seeing you on your next trip to San Diego.

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel
Stayed 2 nights in Apr 2024
Response from Guest Services. on Apr 22, 2024
Thank you Leonardo for a perfect review of your stay with us. We are very excited to hear that your experience was wonderful and that our hospitality was outstanding. We look forward to seeing you again the next time.

10/10 Excellent

Elias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to many restaurants and bars. Totally walkable. Hotel is quaint, with a rich history. Will definitely stay here again.
Stayed 1 night in Apr 2024
Response from Guest Services. on Apr 22, 2024
Thank you Elias for a perfect review of your recent stay at our property. We are extremely delighted that you enjoyed our beautiful historical property. We look forward to seeing you again soon.

10/10 Excellent

Allison

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel with comfortable rooms in a great location.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 22, 2024
Hi Allison,Thank you for the perfect score! We're thrilled to hear that you had a wonderful experience during your stay.We appreciate your positive feedback and look forward to welcoming you back for another 5 out of 5 experience in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Old world charm. Clean. Great staff. Secure parking (was a major concern). Great bar.
Stayed 1 night in Apr 2024
Response from Guest Services. on Apr 22, 2024
Thank you Chris for staying with us at the Horton Grand. We are absolutely thrilled to hear that your stay was perfect and that we offered extraordinary hospitality. We look forward to seeing you again soon.

10/10 Excellent

Eric

Travelled with family
Liked: Amenities, property conditions & facilities
See you next time
Stayed 3 nights in Apr 2024
Response from Zoraida Diano - Front Office Manager on Apr 17, 2024
Hi Eric,Thank you for your perfect rating!We can't wait to welcome you back for another fantastic stay!Warm regards,

10/10 Excellent

Charlie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe,quiet and clean, close to all amenities
Stayed 3 nights in Apr 2024
Response from Zoraida Diano - Front Office Manager on Apr 16, 2024
Hi Charlie,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at Horton Grand Hotel and found our location safe, quiet, and clean, with easy access to all amenities.We appreciate your patronage and look forward to welcoming you back for another wonderful stay!Warm regards,

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the history of this grand hotel. Restaurant was great and staff was very friendly and the food and drinks were very tasty.
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 20, 2024
Thank you Gary for a perfect review! We are extremely delighted that you enjoyed our historical property and everything was fabulous during your stay. We look forward to seeing you again soon.

8/10 Good

Arlene

Travelled with family
Liked: Property conditions & facilities
Nice location, overall good
Stayed 3 nights in Apr 2024
Response from Zoraida Diano - Front Office Manager on Apr 15, 2024
Hi Arlene,Thank you for your feedback and for choosing Horton Grand Hotel for your stay. We're glad to hear that you enjoyed our location and had an overall positive experience.We appreciate your patronage and hope to welcome you back again soon for an even better stay!Warm regards,

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk to many restaurant and convenient to location for an event at Petco Park. Excellent staff and great Concierge. The only issue, was low water pressure. It did not matter what time of the day.
Stayed 4 nights in Apr 2024
Response from Zoraida Diano - Front Office Manager on Apr 15, 2024
Hi Mary,Thank you for your feedback and for choosing Horton Grand Hotel for your stay. We're delighted to hear that you found our location convenient for attending an event at Petco Park and that you enjoyed the assistance of our excellent staff and Concierge.We apologize for the inconvenience caused by the low water pressure you experienced during your stay. Please know that we take your feedback seriously, and we will address this issue promptly to ensure that it does not affect future guests.We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay.

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms and atmosphere!
Stayed 1 night in Apr 2024
Response from Zoraida-Front Office Manager on Apr 14, 2024
Hi Phyllis,Thank you for rating your experience at Horton Grand Hotel with a perfect score of 5 out of 5!

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the restaurant
Stayed 2 nights in Apr 2024
Response from Zoraida Diano - Front Office Manager on Apr 11, 2024
Hi William, Thank you for rating your experience at Horton Grand Hotel with a perfect score of 5 out of 5! We're thrilled to hear that you had an excellent stay with us.We look forward to welcoming you back to Horton Grand Hotel in the future.

10/10 Excellent

Vilcy

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Zoraida Diano - Front Office Manager on Apr 11, 2024
Hi Vilcy,Thank you for rating your experience at Horton Grand Hotel with a perfect score of 5 out of 5! We're thrilled to hear that you had an excellent stay with us.We look forward to welcoming you back to Horton Grand Hotel in the future.

10/10 Excellent

Robert

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel fully recommend
Stayed 1 night in Mar 2024
Response from Marjorie-Guest Services on Apr 6, 2024
Thank you so much Robert for an outstanding review and we appreciate your kind words. Shout it from the rooftops! We are delighted to have shown you wonderful hospitality and we look forward to seeing you soon in the future. Have a marvelous day. Cheers!

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marjorie-Guest Services on Apr 6, 2024
Thank you Heather for staying with us at our historical property in the beautiful gaslamp district. We would have loved to hear how we could have provided you with a perfect 5 star experience. We look forward to seeing you again soon. Have a lovely day. Cheers!

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marjorie-Guest Services on Apr 6, 2024
Thank you Mishael for taking the time to review your recent stay with us. We would have loved to hear how we could have made your stay a perfect 5. We look forward to seeing you on your next trip to San Diego.

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was amazing, amenities very close and convenient. Fair price.
Stayed 1 night in Mar 2024
Response from Zoraida Diano - Front Office Manager on Apr 1, 2024
Hi Marissa,Thank you for your kind words! We're delighted to hear that you had a pleasant experience at Horton Grand Hotel and that you found our property very clean, our staff amazing, and our amenities close and convenient. Providing exceptional service and a comfortable environment for our guests is our top priority, and we're thrilled that we succeeded during your stay.We look forward to welcoming you back!Warm regards,

10/10 Excellent

alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super nice
Stayed 2 nights in Mar 2024
Response from Marjorie-Guest Services on Apr 1, 2024
Thank you Alan for a wonderful review from your recent stay with us. We are very excited to hear that our staff was warm and welcoming and we were able to offer you extraordinary service. We look forward to seeing you again soon on your next trip to San Diego. Cheers!!

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room and historical feel. I would come back again.
Stayed 3 nights in Mar 2024
Response from Marjorie-Guest Services on Apr 1, 2024
Thank you Suzanne for taking the time to review our beautiful historical property. We are excited to hear that you enjoyed your stay with us and that the room was spacious and comfortable. We look forward to seeing you again as well. Have a wonderful day. Cheers!

8/10 Good

Troy G

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room 230 is advertised as king room with balcony and city view but I don't feel that this room should be marketed as such. No view, no chairs, and barely room on the balcony for 1 person. Couldn't really enjoy what I thought I was paying for. Otherwise, great property and staff.
Stayed 2 nights in Mar 2024
Response from Marjorie-Guest Services on Mar 31, 2024
Thank you Troy for taking the time to give us feedback about your recent stay with us, we value your praise and appreciate how we could have improved our hospitality services. Our most sincere apologies to hear that you were disappointed with your sizing of your balcony and understand your frustration in regards to that particular room features. Unfortunately, the location of this room does have a smaller balcony and if we fell short of accommodate a different room more to your liking due to hotel availability we are truly sorry for letting you down. We look forward to seeing you again in the future and provide you with a perfect experience on your next visit.

10/10 Excellent

Nicolette, Poway

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I received great service from check-in to checkout. The valet service was also quick & efficient. Enjoyed the bar as well. Wonderful customer service! My husband & I decided this hotel will be our tradition with every Padres game we attend:)
Stayed 1 night in Mar 2024
Response from Marjorie-Guest Services on Mar 30, 2024
Thank you Nicolette for staying with us at the Horton Grand. We are absolutely thrilled to hear that your stay was perfect and that we offered extraordinary hospitality. We look forward to seeing you again soon.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Horton is a grand old hotel. If you like charm and historical buildings you should visit. It is central to the Gas Lamp district with restaurants and pubs galore. Close to Petco ballpark for the Padres. Amazing to know that built in the 1880’s it was moved brick by brick to the current location. Our room had all the modern conveniences but with old world charm. I suggest getting a courtyard room with a balcony. It is beautiful with the fairy lit trees and the soothing fountain sounds.
Stayed 1 night in Mar 2024
Response from Zoraida-Front Office Manager on Mar 29, 2024
Hi Sandra,We're thrilled to hear that you enjoyed your stay and appreciated the charm and historical significance of our grand old building. We take pride in preserving the unique character of our hotel while providing modern conveniences for our guests.We're glad to hear that you found our location central to the Gaslamp district and close to Petco Park convenient for exploring the area. It's always fascinating to share the history of our hotel, including the remarkable story of its relocation brick by brick.We're delighted that you enjoyed your room and the beautiful courtyard with its fairy-lit trees and soothing fountain sounds. Your recommendation for a courtyard room with a balcony is noted, and we'll be sure to share your kind words with our team.We look forward to welcoming you back for another memorable stay in the future!

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within walking distance of a lot of good restaurants in the area, friendly staff very welcoming.
Stayed 2 nights in Mar 2024
Response from Zoraida-Front Office Manager on Mar 29, 2024
Hi Alexandra,hank you for your feedback! We're delighted to hear that you enjoyed our great location within walking distance of many good restaurants in the area and that our staff provided friendly and welcoming service.Providing convenient amenities and a warm atmosphere for our guests is our priority, and we're thrilled that we met your expectations.We look forward to welcoming you back to Horton Grand Hotel in the future!

8/10 Good

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Zoraida-Front Office Manager on Mar 28, 2024
Hi Pete,Thank you for your rating and feedback. We're glad to hear that you had a positive experience overall at Horton Grand Hotel.Thank you for choosing Horton Grand Hotel, and we hope to welcome you back again soon for an even better experience.Warm regards,

8/10 Good

Harriet, OCEANSIDE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Zoraida Diano - Front Office Manager on Apr 15, 2024
Hi Harriet,Thank you for your feedback and for choosing Horton Grand Hotel for your stay. We're glad to hear that you had a positive experience overall.We hope to welcome you back again soon for an even better stay. Warm regards,

10/10 Excellent

CHARLES

Travelled with partner
Disliked: Amenities
Very cool old building needs some updating. Huge room, sparsely but comfortably functional. Only one waste basket, one overhead light switch in living space, no safe. Restaurant menu very limited. The staff is very friendly.
Stayed 1 night in Mar 2024
Response from Marjorie-Guest Services on Mar 25, 2024
Thank you Charles for taking the time to review your recent stay with us. We are very excited to hear that you enjoyed our charming historical property. We are thrilled that our guest service team was warm and welcoming and we offered you extraordinary hospitality service. We are genuinely apologetic that our on-site restaurant has a limited breakfast menu at this time and we are looking forward to their new and exciting menu options coming soon for the future. We look forward to seeing you again on your next visit to San Diego Gaslamp. Have a wonderful day. Cheers!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very charming
Stayed 2 nights in Mar 2024
Response from Marjorie-Guest Services on Mar 25, 2024
Thank you Michael for taking the time to review your recent stay with us. We are very delighted to hear that you enjoyed our charming historical property and everything was perfect. We look forward to seeing you again soon. Cheers!

10/10 Excellent

Wendy

Stayed 2 nights in Mar 2024
Response from Zoraida Diano - Front Office Manager on Apr 14, 2024
Hi Wendy,Thank you for rating your experience at Horton Grand Hotel with a perfect score of 5 out of 5!

10/10 Excellent

Laura

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, walking distance to nice restaurantes and bayfront. Close very close to the convention center. Room was clean and bed was very comfortable.
Stayed 4 nights in Mar 2024
Response from Marjorie-Guest Services on Mar 25, 2024
Thank you Laura for your recent stay with us. We are very excited to hear that our location was perfect for exploration of beautiful Downtown San Diego. We appreciate your kind words and praise and are thrilled that everything was perfect. We look forward to seeing you again soon. Have a wonderful day. Cheers!

10/10 Excellent

Tyler

Stayed 4 nights in Mar 2024
Response from Zoraida Diano - Front Office Manager on Apr 11, 2024
Hi Tyler,Thank you for rating your experience at Horton Grand Hotel with a perfect score of 5 out of 5! We're thrilled to hear that you had an excellent stay with us.We look forward to welcoming you back to Horton Grand Hotel in the future.

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a hidden gem! The ambience is beautiful, I love that they have kept so much of the original history of this building intact. It is super clean & very quiet. The bedrooms are tastefully decorated & the beds are so comfortable!
Stayed 3 nights in Mar 2024
Response from Marjorie-Guest Services on Mar 23, 2024
Thank you Dawn for such a lovely review of your recent stay with us. We are delighted that we could share such beauty and history with you while staying on our property. It warms our hearts to hear your kind words and that everything was just perfect. We look forward to seeing you again soon. Cheers!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love that this property is historic and that each room is somewhat unique. All of the employees are wonderful!
Stayed 1 night in Mar 2024
Response from Marjorie-Guest Services on Mar 19, 2024
Thank you Linda for a fantastic review of your recent stay with us. We are extremely thrilled to hear that you received outstanding service from all our team members and that we could make your stay absolutely perfect. We love that you found our historical property charming and our unique beauty was enjoyed. We look forward to seeing you again for your next visit to the gaslamp. Have a wonderful day. Cheers!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this unique property! Location is great and staff are wonderful
Stayed 3 nights in Mar 2024
Response from Zoraida Diano - Front Office Manager on Mar 18, 2024
Hi Linda,Thank you for your glowing review! We're thrilled to hear that you love our unique property and that you had a great experience at Horton Grand Hotel. We're pleased that our location was convenient for you and that you found our staff to be wonderful.Providing a memorable and enjoyable experience for our guests is our top priority, and we're delighted that we met your expectations.We appreciate your feedback and look forward to welcoming you back to Horton Grand Hotel in the future!

10/10 Excellent

David, Torrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazingly friendly and helpful. Very accommodating. We had a lovely stay! The hotel is adorable.
Stayed 2 nights in Mar 2024
Response from Zoraida Diano - Front Office Manager on Mar 18, 2024
Hi David,Thank you for your wonderful feedback! We're delighted to hear that you had a lovely stay at Horton Grand Hotel and that our staff was amazingly friendly, helpful, and accommodating. Providing exceptional service and ensuring our guests have a pleasant experience is our top priority, and we're thrilled that we succeeded during your visit.We're also glad to hear that you found our hotel adorable! We take pride in our unique charm and ambiance, and we're pleased that it added to your overall enjoyment.We look forward to welcoming you back to Horton Grand Hotel for another fantastic stay!

2/10 Terrible

MARILYN

Travelled with family
Disliked: Staff & service, property conditions & facilities
A/C not working in suite. Front desk said maintenance not available until tomorrow morning. Stuffy and humid room.
Stayed 1 night in Mar 2024
Response from Zoraida Diano - Front Office Manager on Mar 17, 2024
Hi Marilyn,I apologize for the inconvenience you experienced with the A/C in your suite at Horton Grand Hotel. Your comfort is our top priority, and it's disappointing to hear that we fell short in addressing this issue promptly.Thank you for bringing these issues to our attention. We value your input and hope to have the opportunity to provide you with a more satisfactory experience in the future.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient, close to the gas lamp quarter, very clean and comfortable. Service was friendly and helpful
Stayed 1 night in Mar 2024
Response from Zoraida Diano - Front Office Manager on Mar 16, 2024
Hi Andrew,Thank you for your wonderful feedback! We're delighted to hear that you had a great experience during your stay with us. We're pleased that you found our location very convenient, close to the Gaslamp Quarter, and that you enjoyed our clean and comfortable accommodations.Providing friendly and helpful service is our top priority, and we're thrilled that our team met your expectations.We look forward to welcoming you back to Horton Grand Hotel in the future!

6/10 Okay

Karl

Stayed 2 nights in Mar 2024
Response from Marjorie-Guest Services on Apr 1, 2024
Thank you Karl for taking the time to review your recent stay with us. We see that we could have done some improvements to create a better experience and apologize that we fell short of your expectations. We value your feedback and stive on improving ourselves and our property to providing our guest with extraordinary hospitality and accomodations. We look forward to your stay with us again in the future and the priverlade of providing you with a perfect visit to San Diego.

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay was impressed with everything will definitely come back.
Stayed 3 nights in Mar 2024
Response from Zoraida-Front Office Manager on Mar 12, 2024
Hi Francis,Thank you for your glowing review and perfect rating! We're thrilled to hear that you had a fantastic stay at Horton Grand Hotel and that you were impressed with everything during your time with us.Your satisfaction is our utmost priority, and we're delighted that we could provide you with a memorable experience. We can't wait to welcome you back for another wonderful stay in the future!

10/10 Excellent

Colleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from Zoraida-Front Office Manager on Mar 5, 2024
Hi Coleen,Thank you for your feedback! We're thrilled to hear that you had a great stay at Horton Grand Hotel and that you would rate your experience as 5 out of 5. Providing excellent service and accommodations for our guests is our top priority, and we're delighted that we met your expectations.We look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place. It was right in the heart of Gaslamp so walkable to everything. The hotel room was cozy and clean and had a b&b feel to it. Loved the history of the hotel and the antiques scattered throughout. The bed was very comfortable and the rooms were quiet. The staff was very friendly and helpful and the drinks at Salt and Whiskey were delicious. We'll definitely stay here again.
Stayed 1 night in Mar 2024
Response from Zoraida-Front Office Manager on Mar 4, 2024
Hi Denise, hank you for your wonderful feedback! We're thrilled to hear that you loved your stay at Horton Grand Hotel and that you found our location in the heart of Gaslamp to be convenient for exploring the area. We're delighted that you enjoyed the cozy and clean atmosphere of our hotel room, as well as the charming bed and breakfast feel.It's fantastic to hear that you appreciated the history of the hotel and the antiques scattered throughout, and that you found the bed comfortable and the rooms quiet for a peaceful night's sleep. We're also pleased that our staff provided friendly and helpful service, and that you enjoyed the delicious drinks at Salt and Whiskey.Thank you for choosing Horton Grand Hotel, and we look forward to welcoming you back for another enjoyable stay in the future!

8/10 Good

Darren Anthony

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had a great historical Decore, the rooms were very nice, and the staff provided good service. The only drawback was that the Wi-Fi in the rooms were terrible.
Stayed 4 nights in Feb 2024
Response from Zoraida-Front Office Manager on Mar 4, 2024
Hi Darren,Thank you for your feedback! We're delighted to hear that you appreciated the historical decor of Horton Grand Hotel, enjoyed our nicely appointed rooms, and received good service from our staff.We apologize for any inconvenience you experienced with the Wi-Fi in your room. Providing reliable internet access for our guests is important to us, and we'll investigate the issue to ensure that improvements are made to enhance the Wi-Fi experience in all rooms.We look forward to welcoming you back for another memorable stay in the future!

2/10 Terrible

Michael

Stayed 1 night in Mar 2024
Response from Marjorie-Guest Services on Mar 23, 2024
Thank you Michael for taking the time to review your recent stay with us. We are extremely apologetic that your stay was disappointing and would appreciate your feedback on where we went wrong and how we could have improved our hospitality. Our front desk guest services are available 24/7 and we pride ourselves on serving each guest with any concerns, questions or dissatisfaction during their stay. We invite you to stay with us again and provide you with extraordinary service in the future.