Hola Lance, thank you very much for your kind review. We are very happy to know that you enjoyed your stay at Casa OPuntia, and the friendliness and professionalism of our staff members, saludos from the enchanted island of San Cristobal

dear Robert, thank you very much for your kind review, it means the world to us to know that you enjoyed the hotel location, facilities, breakfast and the personal service from our front desk recepcionists. We will follow up on the details you mentioned to make sure that our guests have an overall great experience during their stay.saludos from the enchanted island of San Cristobal

hola dear Tracy, thank you for your review. saludos from the enchanted island of San Cristobal

thank you dear Tracy for your excellent review regarding your stay at Casa Opuntia, Many greetings sent your way from the enchanted island of San Cristobal

hola estimado Armando, gracias por valorar su estadía en el hotel Casa Opuntia. Su reserva en linea era de dos pasajeros por tres días, pero al hacer el check in, llegaron con un adulto adicional, debido a eso debimos cobrar un valor adicional para cubrir el hospedaje y los desayunos extras. La habitación que usted escogió y reservó, es muy amplia y tiene una cama matrimonial y un cuarto anexo con dos camas sencillas, debido a ello a la hora de hacer el cobro, usted insistió que escogió esa habitación porque sabia que tenia camas extras, y por ello podía traer a dos o una persona adicional sin costo extra. Esa no es la política del hotel, ya que la habitación se cobra por la cantidad de personas que se hospedan y la cantidad de desayunos que consumen. Nuestro horario de desayunos es de 7AM a 9AM, sus familiares indicaron durante nuestro briefing de bienvenida que ellos se despertaban a las 10 AM y solo luego desayunaban. También nos apena la molestia de sus familiares por los cambios climáticos de la isla, en particular en los pocos momentos de lluvia o garúa. Esperamos que hayan disfrutado de la ubicación del hotel, en el malecón frente al mar, de las instalaciones cómodas y limpias, del desayuno bufete en el jardín frente al mar, y la atención personalizada de nuestro equipo de trabajo. Esperamos poder recibirlos nuevamente en Casa Opuntiasaludos desde la isla encantada de San Cristobal

Thank you Simon for your kind review. The suite does feature beautiful ocean views,. Thank you for acknowledging the staff willingness to assist you and the breakfast service overlooking the bay.saludos from the enchanted island of San Cristóbal.

hola Daniel, thank you for your kind review and for choosing Casa Opuntia, saludos from the enchanted island of San Cristóbal

hola Ivo, thank you for your review, we are looking forward to seeing again in the enchanted island of San Cristobal, greetings from the satff members at Casa Opuntia.

saludos Geovanny, thank you very much for your kind words! We are very happy to know that you enjoyed your stay at Casa Opuntia, greetings from the enchanted island of San Cristobal.

hola estimada Gina, queremos agradecerle por su comentario positivo sobre su estadía en Casa Opuntia, saludos desde la isla encantada de San Cristóbal

thank you Miss Doreen for your kind words, they mean the world to us! we are very happy to know that you had a great experience at Casa Opuntia, saludos from the enchanted island of San Cristobal

Saludos Jean Francois, thank you very much for your review. We do not offer wifi in the rooms, as it is explained in all of our portals. But we do want to share the news that a new internet provider has arrived to the Galapagos ( where there no optical fiber ) and we will soon offer internet in the rooms as well.saludos from the enchanted island of San Cristobal

thank you Brian for your feedback.saludos from Casa Opuntia, in the enchanted island of San Cristobal

hola dear Mei Fen, thank you for your review, and we are glad to announce that the room will be renovated this season, we would like to offer you an alternative room for your last night on the island on the 21st of April 2023, so that you can have a fullfilling and satisfied experience at Casa Opuntia, thank you very much saludos from the enchanted island of San Cristobal

thank you dear Jon, for your kind words, and for letting us know about the luggage rack, as that is certainly not our policy, all we want is to make sure that our guests have an excellent stay and enjoy such a a beautiful destinationas the enchanted island of San Cristobalsaludos from Galapagos,

Hola dear Christopher, we are so happy to have been able to meet your expectations, despite the heavy rains caused by cyclone Yaku. than you very much for your understanding, and for choosing Casa Opuntia

hola dear Manuel, thank you so very much your review. We are very happy to know that you enjoyed your stay at Casa Opuntia we are waiting for you to come back againsaludos fromt he enchanted island of San Cristóbal

thank you thank you thank you Alexa for your kind review. It means the world to us to read this! saludos from all the team at Casa Opuntia

thnak you Grietje for your great rating of our hotel, saludos fromt the enchanted island of San Cristóbal

dear Robert, thank you for your reviewsaludos from the enchanted island of San Cristobal and the staff from Casa Opuntia

thank you Dario for your kind owrds, they do mean the world to us! thank you for noticing the friendliness of our staff members and for choosing Casa Opuntia, saludos from the enchanted island of San Cristobal,

hola dear Cristina, we reviewed the VIP perks that you mention, and they include an onsite briefing to the premises which was given to you upon arrival to the hotel. Thank you for your kind comments regarding breakfast and location, greetings from the enchanted island of San Cristobal

thank you Paul for your review. We are happy to know that you enjoyed your stay at Casa Opuntia, saludos from the enchanted island of San Cristobal,

thank you Bridget for your review. Contruction work next door is set to finish on september this year. We are looking forward to that date, thank you for letting us know that you had a good stay in or water front hotel, saludos from the enchanted island of San Cristobal,

hola dear Catherine, thank you so much for your kind words, they keep us motivated! What a great way to start our day at work, reading your review! Mil gracias y saludos from the enchanted island of San Cristóbal

hola dear Stephanie we are very sorry to read this review, as it is totally due to the details of the reservation you made on Expedia. You selected and booked a double standard room . An Expedia charged you the rate of a double room, you never payed for a triple room. You can verify this information by simply looking at the details of the reservation. Actually, we offered you a better room with a garden view in front of the bay rather than a double standard room . The second day of your stay , you approached the front desk and asked for a discount because you had found a better price on Expedia on the same room . This price difference is due to the fact that the hotel offers discounts on selected weeks . Your booking was done before we launched our discounted rates, thus we could not offer you a refund. We thank you for choosing hotel Casa Opuntia saludos from the enchanted island of San Cristobal

thank you Mr. Todd for your kind review, we are happy to know that you enjoyed yoour stay at Casa Opuntia saludos from the enchanted island of San Cristobal

thank you much for your positive review, we are very happy to know that you enjoyed your stay at Casa Opuntia and the staff readiness and Enthusiasm. Saludos from San Cristobal Galapagos

thank you dear Kristin reviews like yours make all our effort worth it !! thank you very much for your kind words! saludos from the enchanted island of San Cristobal

tThank you very much for your review, it will certainly allows us to make sure that this event doesnt happen again. After COVID the hotel procedures changed, and part of those changes are the guest keys. The keys cannot be left at the reception anymore. The guests have to keep it during their whole stay, to avoid the transmission during the back and forth. Unfortunately, you left your keys at the front desk without talking to the recepcionist. There are three different phone numbers to reach our staff members during their break. Only one is a local number, the rest are Whatsapp. We are very sorry for the delay that day,but truly appreciate your comments about our breakfast crew . Saludos from the enchanted island of San Cristobal

Thank you Marie Louise, we are very happy to know that you enjoyed your stay and the beautiful views at Casa Opuntia, saludos from the enchanted island of San Cristóbal

gracias por publicar su comentario, nos gustaría mucho que nos ayuden a mejorar nuestro servicio , para entender como podemos garantizar que su estadía sea mas placentera.

Merci Maxellende , vos mots sont très encourageants ! L équipe Opuntia est très contente de savoir que vous avez aimé votre séjour sur l île enchantée de San Cristobal Galapagos.

Thank you Mr Phillip and Miss Diane for your great review! Saludos from the Opuntia team in the enchanted island of San Cristobal

thank you dear guest for your kind review, it means the world to us. Saludos from the enchanted island of San Cristobal Galapagos

Thank you dear Kaitlan It means the world to us to know that you truly enjoyed the whole experience at Casa Opuntia, and we are certainly looking forward to seeing you again. Saludos from San Cristobal Galápagos

Hola dear Elizabeth, thank you for your kind review. Greetings from all the staff at Casa Opuntia in San Cristobal Galapagos

thank you for your review. Greetings from the enchanted island of San Cristobal

Thank you for your feedback, it is very important in order to make sure it doesnt happen agian. In order to clarify a few points, we would like to start with the insects in the room. As we are in National park, there are a few procedures that must be followed in an area with abundant fauna and flora, simple actions like not leaving food unattended in the room to avoid the presence of ants. Regarding your breakfast experience, breakfast is a crucial moment for us, in regards of protecting the wildlife. We work tirelessly to guarantee that no birds whatsoever can behave in the manner you describe. We take several precautions such as using covered bread baskets, cereal and fruits dispensers, paper film is used to cover all the remaining items such as butter, cheese, etc. Furthermore, we have a dedicated staff member to look after your plates when you leave the table in order to visit the buffet. In order to have the best breakfast experience,we also direct you to the best table with the best ocean view, that is why you were told to move tables, to be closer to sea view and with no interference. As a standarized procedures, our staff members are directed to remind our guests that breakfast is served until 9am, so at 845am ,they are authorized to knock on your door, to remind you that the breakfast service is waiting for you. There is no breakfast call before 7am as you describe. Our local front desk staff specializes on giving local tips and advice upon request and don't deny any type of tourist information, as they are proud to share their local knowledge. Actually La Loberia is highly recommended because it is a cleaning station for sea turtles and you can swim with sea lions as well. During your check out , as usual, we asked you to fill a satisfaction survey and you declined saying that you don't fill these type of surveys, and we then proceeded to ask you if you were satisfied or had any comments regarding your stay, in order to improve our services, and the answer was no again. We hoped you had voiced the issues you described during your two days stay, but are grateful that you enjoyed the hotellocation and your two balconies, that allow you to see both sunrise and sunset, saludos from the enchanted island of San Cristobal and from the staff members at Casa Opuntia

Thank you for your comments, we are very happy to know that you enjoyed your stay. Saludos from the staff members at Casa Opuntia

muchas gracias por su opinión, saludos desde las islas encantadas de Galapagos