[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Villa Mercedes San Cristobal Travelers start their day with a hearty meal before exploring nearby attractions like Plaza 31 de Marzo, just steps from this welcoming property ![Exterior](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/4f5cea41.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from room](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/166664b6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/67336479.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/fa824543.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/ddbca422.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Villa Mercedes offers a touch of luxury near the Mesoamerican Museum of Jade. Guests can savor breakfast or dinner at either of the two restaurants on the property, then relax with a peaceful walk through the garden to round out their day. VIP Access 8.8 Excellent ## Popular amenities - Bar - Breakfast available - Room service - Parking included - 24/7 front desk - Laundry VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct. 9 - Oct. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 10 - Oct. 11](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 16 of 16 rooms ![Deluxe Double Room](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/b6ade8a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 9.6 Exceptional 7 reviews ### Highlights Heating Plasma TV Premium bedding Blackout drapes/curtains Separate bedroom Bathrobes Private bathroom Hair dryer - 273 sq ft - Sleeps 2 - 2 Double Beds ![1 bedroom, premium bedding, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/b8d4a948.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Executive with View - 290 sq ft - Sleeps 2 ![1 bedroom, premium bedding, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/df854145.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe with Garden View - 290 sq ft - Sleeps 2 ![1 bedroom, premium bedding, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/25584720.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Executive with View - 290 sq ft - Sleeps 2 ![1 bedroom, premium bedding, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/16c69390.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with View - 290 sq ft - Sleeps 2 ![1 bedroom, premium bedding, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/16610747.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Executive with View - 290 sq ft - Sleeps 2 ![1 bedroom, premium bedding, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/19959d54.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Deluxe with Garden View - 290 sq ft - Sleeps 3 ![1 bedroom, premium bedding, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/745381eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Suite Superior with View - 290 sq ft - Sleeps 3 ![1 bedroom, premium bedding, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/c9de9440.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Garden View - 290 sq ft - Sleeps 2 ![Executive Double Room](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/65a73da2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room ### Highlights Heating Mini-fridge Free minibar items Plasma TV Premium bedding Blackout drapes/curtains Separate bedroom Bathrobes - Sleeps 2 - 2 Double Beds ![Executive Room](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/25c76380.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room ### Highlights Heating Plasma TV Premium bedding Blackout drapes/curtains Separate bedroom Bathrobes Private bathroom Hair dryer - Sleeps 2 - 1 Queen Bed ![Grand Double Room](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/ecce8fea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Double Room ### Highlights Heating Plasma TV Premium bedding Blackout drapes/curtains Separate bedroom Bathrobes Private bathroom Hair dryer - Sleeps 2 - 2 Double Beds ![Grand Room](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/dcb437e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Room ### Highlights Heating Plasma TV Premium bedding Blackout drapes/curtains Separate bedroom Bathrobes Private bathroom Hair dryer - Sleeps 2 - 1 Queen Bed ![Standard Room | View from room](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/25b1e407.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.0 Very good 1 review ### Highlights Heating Free minibar items Plasma TV Premium bedding Blackout drapes/curtains Separate bedroom Bathrobes Private bathroom - Sleeps 2 - 1 Queen Bed ![1 bedroom, premium bedding, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/91bd5651.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.4 Exceptional 6 reviews ### Highlights Heating Plasma TV Premium bedding Blackout drapes/curtains Separate bedroom Rainfall showerhead Private bathroom Bathrobes - 273 sq ft - Sleeps 2 - 1 King Bed ![Suite](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/537f7e55.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Heating Mini-fridge Free minibar items Plasma TV Premium bedding Blackout drapes/curtains Separate bedroom Bathrobes - 281 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Cristobal-De-Las-Casas-Hotels-Hotel-Villa-Mercedes.h1746367.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Cristobal-De-Las-Casas-Hotels-Hotel-Villa-Mercedes.h1746367.Hotel-Information) ## About the area Located in San Cristóbal de las Casas, Hotel Villa Mercedes San Cristobal is in the historical district. Amber Museum of Chiapas and Mesoamerican Museum of Jade are cultural highlights, while Plaza 31 de Marzo is a notable landmark. Santo Domingo Handicraft Market and Na Bolom Cultural Museum are two other places to visit that come recommended. Be sure not to miss outdoor adventures like hiking/biking trails, mountain biking, and ecotours. [Visit our San Cristóbal de las Casas travel guide](https://www.expedia.ca/San-Cristobal-De-Las-Casas.dx182182) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.73245%2C-92.65386&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=I47oi14QBIDBM-I8sqa9tz3z6sw=) Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264 ### What's nearby - Amber Museum of Chiapas - 18 min walk - 1.5 km - Santo Domingo Handicraft Market - 2 min drive - 2.2 km - San Cristóbal de las Casas Cathedral - 3 min drive - 2.6 km - Mesoamerican Museum of Jade - 3 min drive - 2.6 km - Plaza 31 de Marzo - 3 min drive - 2.6 km ### Getting around - Angel Albino Corzo Intl Airport (TGZ) - 69 min drive ### Restaurants - ‪Fragola - ‬3 min walk - ‪Cacao Nativa (Sucursal Balam) - ‬3 min walk - ‪El 7 Mares - ‬5 min walk - ‪Wings Army - ‬8 min walk - ‪Domino's Pizza - ‬4 min walk ## About this property ### Hotel Villa Mercedes San Cristobal Upscale hotel near Santo Domingo Handicraft Market Located close to Amber Museum of Chiapas and Plaza 31 de Marzo, Hotel Villa Mercedes San Cristobal provides a terrace, shopping on site, and a coffee shop/cafe. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services. Other perks at this hotel include: - Free self parking and extended parking - English breakfast (surcharge), a free area shuttle, and express check-out - Express check-in, tour/ticket assistance, and coffee/tea in the lobby Room features All 83 rooms feature comforts such as premium bedding and bathrobes, as well as thoughtful touches like free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with rainfall showers and free toiletries - 32-inch plasma TVs with cable channels - Coffee/tea makers, heating, and daily housekeeping ## Similar properties ![Smart TV](https://images.trvl-media.com/lodging/2000000/1180000/1170500/1170465/fe9f6a1c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Sombra del Agua Zona Centro - Spa - Parking included - Free WiFi - Restaurant 9.4 Exceptional 1,005 reviews CA $103 CA $122 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=1170465&PinnedHotelID=1170465&HadPinnedHotel=true®ionId=-1&adults=2) ![Junior Suite](https://images.trvl-media.com/lodging/55000000/54570000/54564400/54564370/e5e0b113.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rocaval San Cristóbal de las Casas - Pet-friendly - Parking included - Free WiFi - Restaurant 8.6 Excellent 180 reviews CA $59 CA $70 total includes taxes & fees Oct 14 - 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Free extended parking on site - Free RV/bus/truck parking on site - Wheelchair-accessible parking available ### Food and drink - Daily English breakfast available 7:00 AM to noon for a fee: MXN 165 for adults and MXN 85 for children - 2 restaurants - A bar/lounge - A coffee shop/cafe - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - La Chimenea ### Things to do - Shopping - TV in common areas ### Family friendly - Free area shuttle - Laundry facilities - Separate bedroom - Snack bar/deli ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - 24-hour business center - 3 meeting rooms - Conference center (4,408 square feet of space) ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 2 buildings - 2 floors - Banquet hall - Colonial architecture - Designated smoking areas - Fireplace in lobby ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Towels provided ### Entertainment - 32-inch plasma TV with cable channels ### Food and drink - Coffee/tea maker - Free bottled water - Limited room service ### More - Heating - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Early check-in subject to availability Late check-in subject to availability Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for English breakfast: approximately MXN 165 for adults and MXN 85 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher and a smoke detector ### We should mention This property does not have elevators Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property A car is not required for transportation to and from this property ### Property is also known as Hotel Villa Mercedes Hotel Villa Mercedes San Cristobal de las Casas Villa Mercedes San Cristobal de las Casas Hotel Villa Mercedes Villa Mercedes San Cristobal Hotel Villa Mercedes San Cristobal Hotel Hotel Villa Mercedes San Cristobal San Cristóbal de las Casas ## Frequently asked questions ### Is Hotel Villa Mercedes San Cristobal pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Hotel Villa Mercedes San Cristobal? > As of Oct 9, 2025, prices found for a 1-night stay for 2 adults at Hotel Villa Mercedes San Cristobal on Oct 14, 2025 start from CA $68.14, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/San-Cristobal-De-Las-Casas-Hotels-Hotel-Villa-Mercedes.h1746367.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Hotel Villa Mercedes San Cristobal? > Self parking and extended parking are free at this property. ### What time is check-in at Hotel Villa Mercedes San Cristobal? > Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Hotel Villa Mercedes San Cristobal? > Check-out is at noon. ### Where is Hotel Villa Mercedes San Cristobal located? > Situated in the historical district, this hotel is within 1 mi (2 km) of Amber Museum of Chiapas, Plaza 31 de Marzo, and Mesoamerican Museum of Jade. Santo Domingo Handicraft Market and Na Bolom Cultural Museum are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Villa Mercedes San Cristobal Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 154 8 - Good 79 6 - Okay 22 4 - Poor 6 2 - Terrible 8 ### 9.2/10 Cleanliness ### 9.0/10 Staff & service ### 8.0/10 Amenities ### 8.6/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ### 10/10 Excellent #### Luis Sep 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ##### Luis Stayed 1 night in Sep 2025 ### 8/10 Good #### Celso Aug 3, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel ##### Celso Stayed 7 nights in Jul 2023 ### 10/10 Excellent #### James Feb 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities OK for my needs when I’m there. Property is dated, but fits the overall atmosphere of San Cristobal. ##### James Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### JAMES Jan 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was a pleasure to stay at the Hotel Villa Mercedes. It was clean, quiet, and comfortable—a wonderful restaurant on the premises where we enjoyed dinner and breakfast accompanied by excellent service. The hotel staff was great, although they were unaware of Expedia's VIP access - in any case, they were friendly & accommodating and offered us free drinks. We plan to stay here again. ##### JAMES Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Vanessa Mar 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was great gracias ##### Vanessa Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Claudia Nov 28, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff rocks, friendly and helpful and knowledgeable ##### Claudia Stayed 4 nights in Nov 2023 ### 8/10 Good #### James Jun 2, 2024 Liked: Cleanliness, staff & service The staff is always helpful here. This is an older hotel in small town Mexico, so that should temper expectations of guests. Some parts could use an update, especially adding air conditioning to the rooms. ##### James Stayed 1 night in May 2024 ### 10/10 Excellent #### Cecilia Garcia Dec 8, 2023 Liked: Cleanliness, property conditions & facilities Line ##### Cecilia Garcia Stayed 6 nights in Dec 2023 ### 8/10 Good #### Alex Feb 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities a ##### Alex Stayed 1 night in Feb 2024 ### 8/10 Good #### Charles Oct 28, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful. ##### Charles Stayed 3 nights in Oct 2023 ### 10/10 Excellent #### Marco A. Dec 9, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities At the property, we needed tours, Cesar was pleased to help us out. We needed a Dr. because my wife got sick and Cesar, Jaraby, Yasca, Araceli and Victor were actually eager to help. They hustled to get a Dr to the hotel after hours . Within an hour, a Dr had seen my wife. We are so impressed and moved by the actions by these folks. We are extremely happy to of met them all. Each one of these people played a role in helping us get through any and all issues. Thank you, thank you, thank you all for all your help and support. These guys are awesome! ##### Marco A. Stayed 6 nights in Dec 2023 ### 6/10 Okay #### Raudel Nov 26, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like. ##### Raudel Stayed 4 nights in Nov 2023 ### 10/10 Excellent #### Eduardo Sep 18, 2025 ##### Eduardo Stayed 1 night in Sep 2025 ### 8/10 Good #### Juan Carlos Aug 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nada ##### Juan Carlos Stayed 1 night in Aug 2025 ### 8/10 Good #### Jorge Aug 8, 2025 Liked: Cleanliness ##### Jorge Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### JOSE ENRIQUE LOPEZ DE LA Jul 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buen hotel en general Vale la pena ##### JOSE ENRIQUE LOPEZ DE LA Stayed 2 nights in Jul 2025 ### 8/10 Good #### Jorge Jul 2, 2025 Disliked: Amenities ##### Jorge Stayed 1 night in Jun 2025 ### 8/10 Good #### Guadalupe May 18, 2025 Liked: Cleanliness, staff & service La ubicación de la propiedad era conveniente ##### Guadalupe Stayed 1 night in May 2025 ### 8/10 Good #### LORENZO RODRIGO May 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Buen servicio, proporciona un buena comodidad El hotel esta muy bien, sus servicios son muy completos y la estancia en general es fabulosa! descanso y comodidad son caracteristicas que distinguen a la propiedad. El Check In es agil y con una atencion esmerada. Solamente sugeriria que procurasen una limpieza mas esperada, las cortinas tienen telarañas y suciedad. ##### LORENZO RODRIGO Stayed 1 night in May 2025 ### 10/10 Excellent #### Maria de Lourdes May 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Maria de Lourdes Stayed 2 nights in May 2025 ### 6/10 Okay #### Jessica Paola Apr 10, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Todo bien, solo la recámara muy sucia ##### Jessica Paola Stayed 1 night in Feb 2025 ### 6/10 Okay #### Jessica Paola Apr 10, 2025 Liked: Staff & service, property conditions & facilities Disliked: Cleanliness Bien, solo sucia la habitación ##### Jessica Paola Stayed 1 night in Mar 2025 ### 6/10 Okay #### María Luisa Mar 3, 2025 Liked: Cleanliness La propiedad es linda, los cuartos son amplios y el restaurante ofrece un buen desayuno. Sin embargo, la habitación que me asignaron tenía dos camas, en lugar de una como la había solicitado y el agua caliente tardaba mucho en salir. El desayuno no está incluído en la tarifa normal ##### María Luisa Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### roberto Feb 25, 2025 ##### roberto Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Faustino Jan 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No dieron bebidas de bienvenida VIP Me gustó mucho pero no me dieron las bebidas de bienvenida :( ##### Faustino Stayed 1 night in Jan 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - 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