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Reviews of Stay Express Inn Near Ft. Sam Houston

2 out of 5
Stay Express Inn Near Ft. Sam Houston
1129 Austin Hwy, San Antonio, TX

Reviews

6.0
Rating 10 - Excellent. 28 out of 156 reviews" "
Rating 8 - Good. 39 out of 156 reviews" "
Rating 6 - Okay. 30 out of 156 reviews" "
Rating 4 - Poor. 21 out of 156 reviews" "
Rating 2 - Terrible. 38 out of 156 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Was quiet. Competent clerks. I was happy there.
Stayed 2 nights in Aug 2023

10/10 Excellent

STEPHANIE

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Oscar

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
This hotel had alot of sketchy people walking around, didnt feel safe, then saw a roach...we had to stay there due to money issues...will never stay there again.
Stayed 1 night in Apr 2022

8/10 Good

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was much cleaner from when i stayed here on a regular basis in 98/99'. Good save.
Stayed 2 nights in Feb 2022

2/10 Terrible

Nelly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Saketh Kumar

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was very cheap but you get what you pay for. I booked for two nights only stayed one and still paid for both nights. Do not book this place cause you will never get your money back from Expedia.
Stayed 2 nights in Jul 2021

8/10 Good

Erik

Travelled with family
Liked: Room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Martin

Disliked: Staff & service, property conditions & facilities, room comfort
Save your money
Upon arriving to hotel, there were several transients in the parking lot smoking, what I do not know. Don't know when they left nor if they were told to leave. For the price paid, I expected better accommodations.
Stayed 1 night in Jul 2021

2/10 Terrible

Guadalupe

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is horrible located in a bad area lots of people hanging out all night selling stuff to each other. The door didn’t close all the way . The lights did not work -The queen bed was a full - you will not feel safe at all - not kid friendly - will not ever stay here - I have stayed in lesser value but this place is horrible the worst yet- no Stars given
Stayed 2 nights in Jul 2021

2/10 Terrible

Sammy

Stayed 1 night in Jul 2021

8/10 Good

PriscillA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great space roomy
It was a gud stay ac went out in the middle of the night but other than that was gud
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The parking lot was full of people smoking weed and drinking alcohol and being loud, not very family friendly, left without even requesting a refund because the location was just that bad, didn’t want to deal with it and booked at another hotel.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Front Desk Lady Was Awesome!
The lady at the front desk was very friendly and helpful. It's an older establishment so there wasn't any extras. It was a great price compared to other options I could have stayed.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
It's ok.. is not the best one..
Stayed 1 night in May 2021

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only thing we liked about this property wss that it was close to where we needed to be. Location... that is all.
Stayed 1 night in Apr 2021

10/10 Excellent

Marcel J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

6/10 Okay

Kenneth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Plaid way to much for unsafe stay
The weather was very bad and I had to get off road .,,, I didn’t stay the whole night felt unsafe
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little outdated but it was clean and the staff was nice and friendly it was a last minute book 2 night stay overall the stay was good
Stayed 2 nights in Jul 2019

10/10 Excellent

Valerie

Liked: Cleanliness
The staff was nice and plus everything's around here so you got shopping Foods different type of atmosphere drink some pretty much of a variety of everything here so you can't miss out
Stayed 1 night in Jul 2019

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I never see the brakefast room front desk impression dirty mess everywhere poor cleaning The pillows stinks
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
One bed was broken in our room and the toilet wobbled when we sat on it...
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in was quick and easy with a thank you and a smile
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

4/10 Poor

Erika, Houston

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, no hd tv, too expensive for the room condition
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2019

2/10 Terrible

Vaibhav

Worst ever
Problem in check-in, bathroom door was not locking, room was too smelly, not getting cool so too hot inside, no breakfast.
Stayed 1 night in Sep 2018

2/10 Terrible

BRIGHT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst! Absolutely Worst!
This is absolutely the worst motel I ever stayed! The room was just dirty! The coffer pot did not clean and had mould in the coffee pot. Then I brought the coffee pot to the staff. He basically just took away the mould with water (he did NOT even use detergent or anything) and used a dirty towel to dry it. The bathroom had a wet towel hung on the curtain rob. The hair dryer did not work! I could not believe that the room could have all these problems all at one time! PLEASE PLEASE PLEASE! SAVE YOUR MONEY! YOU MAY PAY JUST 5 BUCKS MORE A NIGHT AND WILL GET A LOT BETTER MOTEL TO STAY! I WILL DEFINITELY STAY AWAY FROM THIS BRAND FROM NOW ON!
Stayed 1 night in Jul 2018

2/10 Terrible

Thomas, San Antonio,Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Staff was already giving us a double bed and smoking room! We didn't even request that!
Stayed 2 nights in Jul 2018

6/10 Okay

Henry, san antonio

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs big time Update
Over priced for what it is
Stayed 1 night in May 2018

2/10 Terrible

Austin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!!!!
This was the absolute worse hotel ever. It should be removed as an option. It is a drug infested motel not a place one should pay to stay. Drugs were actively being sold and some when I arrived with my family, mattresses and people were outside at 2AM. The beds are like crib mattresses. People called my room at 2Am. We ended up having to pack kids back into vehicles and find another spot as this place was unsafe. The hotel manger is aware of drugs being done as sje called one of the rooms and said I've told you about this before, why is your door open...Mamager didn't know I was at the window still listening.

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place!
I can’t believe how horrible this place was, and at the end to be told to go someplace else when checking out was rude! I complained at the end that on top of all the things wrong with our stay, the shower broke on me at 11:30 PM I’m the midst of showering! I was told, the next morning upon checking out, that I should have told him about it that night. I was being courteous not waking him up at that time to let him know that for the last time I was not pleased with my stay and wanted some type of refund, which of course he refused. He had the nerve to tell me that he had switched me out of the smoking room, which I never requested, into the best room in the place. Best? With no wastecan or “do not disturb” sign, a stopped up toilet with feces coming up, and roaches to go along with the shower? STAY AWAY!

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
My stay
Bad experience. The police was called out and 8 police cars should up and blocked my door.
Stayed 1 night in Mar 2018

8/10 Good

Tiffany

Liked: Staff & service, property conditions & facilities, room comfort
IT was very decent for the price
Stayed 4 nights in Mar 2018

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Better then motel 6
Very dark in room but bed are comfortable vs motel 6. House keepers are very nice and fast checkin
Stayed 1 night in Mar 2018

2/10 Terrible

kat, Texas

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
This place was expensive as other hotels that are 10x better. The hot water doesn’t work, it’s constantly cold. There was gooey sticky stuff all over the nightstand when I arrived. One night I came back to the hotel and there were 10 cop cars outside. I just got this hotel because the other hotels were booked, but honestly I would’ve rather stayed in my car.
Stayed 2 nights in Mar 2018

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good hotel for the price.
Stayed 1 night in Feb 2018

4/10 Poor

Josh, Dallas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spend the money somewhere else.
Went cheap and got exactly what I payed for. Almost 0 amenities. The receptionist could not find my reservation. Room old and outdated. The restroom was in such bad condition I didn’t even shower.
Stayed 1 night in Feb 2018

2/10 Terrible

Jenny

Disliked: Staff & service
The lights are on but nobody is home.
Wow! (not in a good way.) I was travelling with 2 kids. We were having trouble finding anywhere to stay. Finally we secured a reservation for this room, very late and had to drive another 2 hours to get there. We arrived at 3:10 AM to find a sign on the door saying to use the night window as the door was locked. There was a sign between the door and window all lit up saying OPEN. The reception area was all lit up and I rang the bell 5 times and could hear it. Nobody came. Staff from Hotels.com called numerous times and there was never any answer. Brutal!
Stayed 1 night in Dec 2017

6/10 Okay

lubin , texas

Disliked: Staff & service, property conditions & facilities, room comfort
Far from my destination
This is 30 dollar motel I paid 80 each room which was two rooms two nights it just wasn't worth it plus wen I was on the toilet a roach crawled across the floor waiving at me never will even use Expedia
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was most grateful that it has no carpet it felt
I was most grateful that it has no carpet it felt like a breath of fresh air again be able to stay at a hotel that at the very least could keep that clean fresh scent.
Stayed 2 nights in Aug 2017
Thank you very much and hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
thank you very much! Hope to see you again soon!