Exterior

Reviews of Star Inn Hotel Seaworld San Antonio

2 out of 5
Star Inn Hotel Seaworld San Antonio
6360 Nw Loop 410, San Antonio, TX

Reviews

5.0
Rating 10 - Excellent. 65 out of 457 reviews" "
Rating 8 - Good. 57 out of 457 reviews" "
Rating 6 - Okay. 70 out of 457 reviews" "
Rating 4 - Poor. 79 out of 457 reviews" "
Rating 2 - Terrible. 186 out of 457 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

3.8/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

4/10 Poor

Terry

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Brunet

Travelled with group
Liked: Staff & service
There are roaches in the room all the time.
Stayed 2 nights in Feb 2024

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023
Response from LR on Nov 7, 2023
N/A

2/10 Terrible

carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Star Inn Hotel on Sep 5, 2023
Thank you for your feed back Carlos. Hope will have changes that you expect & pleasure to stay next time in our hotel. You are always welcome.

2/10 Terrible

Paula

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roach infested. Front desk clerk acted surprised when he was told about roaches. Once I showed him pics, he reported they've been spraying. No refund given.
Stayed 2 nights in Jul 2023
Response from LR Hotel staff MGMT> on Jul 27, 2023
Good afternoon ma'am, we do apologize for any inconvenience you may have encountered with your stay at our hotel, for we had accommodate all your request.. Our apologies. A refund for one day has already been issued. Thank You, Star Inn Hotel MGMT.

2/10 Terrible

Xavia

Disliked: Property conditions & facilities
Sheets was nasty. Bathroom wasn’t clean.
Stayed 2 nights in Jul 2023
Response from MGMT. LR on Jul 29, 2023
Good Evening we do apologize for the in convenience of a room to your liking, we provided you with brand new bedding consistng of brand ne towels aswellas all bedding.. We strive toprovide all our guest with a great experience. You were refunded on our end. Thank ou MGMTLR

4/10 Poor

Fernando

Disliked: Cleanliness, property conditions & facilities
First off I'd like to say that the staff are friendly and polite and My overall stay was actually good I just didn't appreciate the german roach problem the room had by the restroom and on one of the walls. I stayed quiet about it the whole time I was there because I had already read the reviews before staying. (2 nights); With as much as the room cost I hope one day they call an exterminator company to go by to spray the rooms.
Stayed 1 night in Jul 2023
Response from Star Inn Hotel on Jul 26, 2023
Thank you for your feed back Fernando. Hope will have changes that you expect & pleasure to stay next time in our hotel. You are always welcome.

4/10 Poor

Yolanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel con cucarachas en el baño y en los cuartos, mal olor el servicio de la televisión pésimo, muy mal la verdad
Stayed 1 night in Jul 2023
Response from Star Inn Hotel on Jul 26, 2023
Thank You for your stay here with us at the Star Inn Hotel & for your valuable feedback. We do apologize you were dissatisfied. Necessary measures will be taken so as to assure you will have a great stay next time. Welcome always, Thank you.

2/10 Terrible

Pete

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I NEVER STAYED AT THE PROPERTY. I WAS TURNED AWAY AFTER MY RESERVATION WA SECURE. I WAS EVEN CHARGED THE FULL AMOUNT.
Stayed 1 night in Jun 2023
Response from Star Inn Hotel on Jul 2, 2023
Sir, we never charged for your reservation and pls check with expedia for the same. Thank you.

2/10 Terrible

Nathan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023
Response from LR on May 31, 2023
Thank You for your stay here with us at the Star Inn Hotel. We strive to make our guest stay a pleasant experience. were open to new ideas as well as guest feed back. Thank You again. Have a wonderful day. Front Desk Mgr. LR

6/10 Okay

Cathy

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not best best hotel
Response from LR on May 1, 2023
We do apologize you were dissatisfied with your stay hereat our Hotel. What do you feel we can do to make other guest in the future better?

10/10 Excellent

Breanna

Stayed 1 night in Apr 2023
Response from LR Hotel staff on May 9, 2023
Thank you for your stay here with us at the Star Inn hotel . We strive to make it a better stay for our guest as well as our future guest. In your opinion how do you feel we can make it a better experience for our future guest. Thank you and have a wonderful week.

2/10 Terrible

Juliana

Stayed 1 night in Apr 2023
Response from Hotel Staff on May 3, 2023
Thank you for your stay at Star in Hotel. In your opinion how can we make our hotel better for future guest as well as your self t o make our hotel a better stay. Thank you and have a wonderful evening.

2/10 Terrible

Alfonso

Stayed 1 night in Apr 2023
Response from LR Hotel Staff on May 3, 2023
Thank you four you stay at our Hotel. In your opinion how can we make our Hotel a pleasant stay at our Hotel. Thank you. Have a wonderful week.

10/10 Excellent

Valentina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly, the room was clean and we enjoyed our stay. Definitely coming back!
Stayed 1 night in Mar 2023
Response from Star Inn Hotel on Mar 19, 2023
Thank you very much Valentina for taking time for the valuable feedback. Its a pleasure for the hotel too to have guests like you.You are always welcome.

2/10 Terrible

José

Stayed 1 night in Mar 2023
Response from Star Inn Hotel on Mar 19, 2023
Thank you Jose for the feedback. Hope to serve better to meet your expectations.You are always welcome.

6/10 Okay

Gilberto

Disliked: Cleanliness, staff & service, property conditions & facilities
Ugly and expensive the odors are bad
Stayed 1 night in Mar 2023
Response from LR on May 2, 2023
Hello Gilberto, Our apology on your dissatisfaction of your stay at our hotel. In your opinion how can we make it better for future guest as well as your self?

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ROACHES in my room, bathroom door didnt close all the way, mildew on the walls, stale smoke smell and lots of noise all night
Stayed 1 night in Mar 2023
Response from Star Inn Hotel on Mar 8, 2023
Hi Veronica Wilkins, inspite of our hotel policy of no pets, you had 2 pets in the room & did not pay room deposit too. When we came to know about pets & objected, you just argued. The comforter, sheets had lots of pet hairs & room had nasty smell when you checked out.Anyways thank you for your feedback, we will take care that there are no roaches in the room.You are always welcome without pets.Thank you.

10/10 Excellent

marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay there. Good pricing & family nearby.
Stayed 3 nights in Feb 2023
Response from Star Inn Hotel on Mar 6, 2023
Hi Marvin, we appreciate you taking time to leave us a 5 star review.Indeed its a pleasure to have a customer like you.Thank you.

2/10 Terrible

Esmeralda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Star Inn Hotel on Mar 8, 2023
Thank you for your feed back Esmeralda.Hope will have changes that you expect & pleasure to stay next time in our hotel.You are always welcome.

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2023
Response from Star Inn Hotel on Mar 6, 2023
Thank you for valuable feedback,your review makes us more enthusiastic to keep customers happy.

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room infested with roaches. Didnt even stay, asked for a refund and was denied . Posted on the wall "no refunds" and were proud to stick by it. stay far away!
Stayed 1 night in Feb 2023
Response from Star Inn Hotel on Feb 19, 2023
Customer has stayed for 2 hours then given the reason & asked refund which is against any hotel policy.

2/10 Terrible

Rosalinda

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was super dirt they do not clean the rooms for next guest
Stayed 2 nights in Feb 2023
Response from Star Inn Hotel on Mar 8, 2023
Sorry Rosalinda you felt like that but we always make sure to clean the room before we rent it. You are always welcome & assure will have a good stay next time.Thank you.

2/10 Terrible

Donna

Stayed 1 night in Feb 2023
Response from Star Inn Hotel on Mar 9, 2023
Thank you Donna for your review.We are sorry that your expectations were not met.Its a pleasure to inform our rooms are getting new mattresses & comforters. Our priority is to be able to offer a well-maintained and comfortable atmosphere.You are always welcome.Thank you.

2/10 Terrible

Izaac

Disliked: Staff & service
Stayed 1 night in Dec 2022
Response from Star Inn Hotel on May 31, 2023
Thank you for your feed back Izaac. Hope will have changes that you expect & pleasure to stay next time in our hotel. You are always welcome.

2/10 Terrible

Sara

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
A lot of different bugs/insects in the rooms.
Response from Star Inn Hotel on May 31, 2023
Thank you for your feed back Sara. Hope will have changes that you expect & pleasure to stay next time in our hotel. You are always welcome.

4/10 Poor

Jacob

Eh never getting a room here again
Stayed 1 night in Nov 2022
Response from Harry on Nov 21, 2022
Sorry for the inconvenience

2/10 Terrible

Samantha

Stayed 1 night in Nov 2022
Response from Star Inn Hotel on May 31, 2023
Thank you for your feed back Samantha. Hope will have changes that you expect & pleasure to stay next time in our hotel. You are always welcome.

6/10 Okay

Racheal

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Bedding was stained, and bed felt like boards
Stayed 1 night in Oct 2022
Response from Star Inn Hotel on May 31, 2023
Thank you for your feed back Racheal. Hope will have changes that you expect & pleasure to stay next time in our hotel. You are always welcome.

2/10 Terrible

Makaila

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
roaches everywhere
Stayed 1 night in Oct 2022
Response from Star Inn Hotel on May 31, 2023
Thank you for your feed back Makaila. Hope will have changes that you expect & pleasure to stay next time in our hotel. You are always welcome.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

4/10 Poor

Jose

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
El precio es cómodo Pero el cuarto muy sucio el piso y las sábanas manchadas Le falta limpieza para que esté más cómodo la gente Muy buena ubicación Pero limpiezaaaaa es lo que falta
Stayed 2 nights in Oct 2022
Response from Star Inn Hotel on May 31, 2023
Thank you for your feed back Jose. Hope will have changes that you expect & pleasure to stay next time in our hotel. You are always welcome.

2/10 Terrible

Isaac

Stayed 1 night in Oct 2022

6/10 Okay

Laura

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It looks ok. Needs to be cleaned more. Roaches crawling all over the room.
Stayed 1 night in Sep 2022
Response from Star Inn Hotel on May 31, 2023
Thank you for your feed back Laura. Hope will have changes that you expect & pleasure to stay next time in our hotel. You are always welcome.

2/10 Terrible

Jose

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nasty and people were up making noise all night
Stayed 1 night in Sep 2022

2/10 Terrible

Lymari

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Demasiado Sucio y Cucarachas
Stayed 1 night in Sep 2022

2/10 Terrible

Gabriel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terribly disgusting. Literally walked in and immediately walked out and found a new hotel promptly since this is just an awful motel
Stayed 1 night in Sep 2022

2/10 Terrible

Nathanial

Stayed 2 nights in Aug 2022

2/10 Terrible

jossue

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible staff, room, and area
Stayed 1 night in Jul 2022
Response from Harry on Jul 25, 2022
We are sorry, we will look in that

2/10 Terrible

Alberto

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

harley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No toilet paper in room. When went to the desk was given a roll and told that was the last roll. Had to go to Walgreens and get a pack of toilet papper. Found out when arrived there is a $40 cash deposit that wasntmentioned when booked online. Could only get two towels for 5 of us in the room for 3 nights. Sheets and blankets all stained.
Stayed 3 nights in Jul 2022

8/10 Good

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

2/10 Terrible

nidia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

2/10 Terrible

odalys

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t trust the pictures. The rooms are in bad conditions and they smell bad. The restrooms are disgusting. The bedding eas dirty and had stains. The pillows looked very worn out and had stains. The small sofa had no legs and didn’t have much cushion. When we were waiting to check in the police was there because an employee had stolen things from a room.
Stayed 2 nights in Jul 2022
Response from Harry on Jul 4, 2022
Ok but I am sorry, if police are here doesn’t mean that something has stolen excuse me don’t talk rubbish cause he wants the money back

6/10 Okay

Paul

Travelled with family
Disliked: Cleanliness, staff & service
The room was ok but the fridge and microwave were filthy there were no towels or toilet paper and the sheet had hair on it in 3 different spots.
Stayed 2 nights in Jun 2022
Response from Harry on Jun 11, 2022
We are sorry for that we will take care of your consideration thank you sir

2/10 Terrible

Lourdes

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am never coming back here. I do not recommend. Bed sheets were dirty and receptionist said he couldn’t help cause they had been washed.
Stayed 4 nights in May 2022
Response from harry on Jun 21, 2022
we are sorry never repeat this again

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please accommodate me for the poor customer servic
It smelled like a gym and the ac units were old and fully loaded up with a dust infested filter and the beds were disgusting and my child has chronic asthma and I got a smoking room for what reason? ...
Stayed 1 night in May 2022
Response from Harry on Jun 11, 2022
Cause you have reservations for smoking room

8/10 Good

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay overnight.
I was asked for $40 cash deposit when I arrived. I asked the clerk to include it in my credit card. He said it was cash only. After a few minutes he allowed me to stay without the cash deposit. I liked the fact they have a security guard at night. Overall it was a positive experince. Thank you.
Stayed 1 night in May 2022
Response from harry on Jun 21, 2022
thank you very much looking forward to see you people again here

2/10 Terrible

Djery

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place
horrible we had to find other hotel at 11pm. I would never recommend this hotel.
Stayed 2 nights in Mar 2022
Response from harry on Jun 21, 2022
sir . you reserve on smoking room , then come here for non smoking we are sorry for that