Note fondée sur 969 évaluations vérifiées
4,1 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 4 juill. 2023
Très prêt de riverwalk
par un voyageur vérifié
Publié le 18 avr. 2024
Dirty all around in ballet parking
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Customer Service, Gestion de l’hôtel
Elestino, thank you for sharing your thoughts. We regret hearing about your dissatisfaction with the parking area. Rest assured, cleanliness is usually one of our strengths, and we appreciate your feedback as it aids us in recognizing the areas that may need additional attention. We hope your stay at The Gunter Hotel was otherwise enjoyable and look forward to providing you with a much-improved experience during your next visit.
par un voyageur vérifié
Publié le 17 avr. 2024
Everything was fine up until I a storm hit and my room had a major leak from the ceiling. At midnight I had to swap rooms into a room that was different and not as expensive as the room I paid for. I was not offered compensation.
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Customer Service, Gestion de l’hôtel
Hunter, we regret to hear about the inconvenience caused by the unforeseen leak in your room and the necessary late-night room change. Our top priority is ensuring all guest rooms are comfortable and well-maintained, and your feedback helps us to improve in that area. We're sorry that you didn't feel adequately compensated for this experience – we always strive to resolve any issue swiftly and fairly. Please consider giving us another opportunity in the future as we are confident we can serve you better.
par un voyageur vérifié de Plano
Publié le 17 avr. 2024
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Customer Service, Gestion de l’hôtel
Rudy, thank you for your excellent rating of The Gunter Hotel on Expedia. We truly appreciate your support and are proud to have met your expectations. We look forward to welcoming you back in the near future!
par un voyageur vérifié
Publié le 15 avr. 2024
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Customer Service, Gestion de l’hôtel
Robert, thank you for choosing to stay at The Gunter Hotel and for your high rating. We're thrilled to have met your expectations and hope to have the pleasure of welcoming you back soon. Safe travels until then!
par un voyageur vérifié
Publié le 15 avr. 2024
Beautiful lobby area. Rooms very clean, and very spacious! Love that.
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Customer Service, Gestion de l’hôtel
Lisa, thank you for sharing your great experience at The Gunter Hotel. We're thrilled to hear that you appreciated our spotless, roomy accommodations and attractive lobby area. Your satisfaction is paramount to us. We can't wait to welcome you back in the future. Safe travels!
par un voyageur vérifié
Publié le 14 avr. 2024
My room was very nice, only missing the 2nd glass for drinking, several plastic cups were supplied to compensate. The sound machine was much appreciated for masking the occasional outside noise. Parking attendant was pleasant and helpful with directions. Front desk was competent if not pleasant.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Customer Service, Gestion de l’hôtel
Debbie, it sounds like your stay at The Gunter Hotel generally met your expectations. We appreciate your feedback about the glassware, we'll definitely take that into consideration for future improvements. We are glad that the sound machine was useful for you, and that you found our parking colleague to be helpful. Regarding your comment on the front desk, we always strive to ensure both competence and friendliness, and we will work on improving the latter. We hope to welcome you back in the future.
par un voyageur vérifié
Publié le 14 avr. 2024
Good price point for the area!
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Customer Service, Gestion de l’hôtel
Jodi, it's thrilling to know you appreciated the value we offer at The Gunter Hotel. We're delighted to have been your choice in the area. Looking forward to hosting your next visit.
par un voyageur vérifié
Publié le 11 avr. 2024
Pool was close for repairs yet the room fees were the same. There was ongoing noise from renovations, especially early morning. I was not able to rest properly
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Customer Service, Gestion de l’hôtel
Francisco Javier Medina, thank you for sharing your thoughts. We appreciate your understanding regarding the pool undergoing maintenance and any disturbance caused by the renovations. Ensuring guests have a restful stay is our top priority, and we'll make sure your concerns are addressed. Your feedback is valuable to us and we hope for another opportunity to better your experience.
par un voyageur vérifié
Publié le 11 avr. 2024
This hotel still has an old world charm.
I would stay here again. It is ideally situated for the Riverwalk and The Alamo.
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Customer Service, Gestion de l’hôtel
Alison, it's wonderful to hear that you appreciated The Gunter Hotel's timeless elegance. We're thrilled to know our prime location near major attractions made your stay that much more enjoyable. Thank you for choosing us and we eagerly anticipate your return.
