Ratings based on 788 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
78% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller

Posted 28-Apr-2016
The staff was great and the comfort of our room was great! I would stay here again!
1 out of 5
by A verified traveller from Virginia

Poor condition,unprofessional staff

Posted 20-Apr-2016
Pros: Nothing
Cons: Guest rooms, staff training
This hotel looks like it was updated in the public areas but rooms were not updated. Front desk staff also cleaning rooms while on duty as well as eating while checking people in. Does not meet quality standards of the chain.
3 out of 5
by A verified traveller from San Antonio TX

Good for the price

Posted 18-Mar-2016
Pros: The price was good - if I had payed more I would have been upset. I knew I was getting a lower scale property so wasn't disappointed.
Cons: Update the rooms!!
It was run down, but clean. The staff was friendly and helpful, and the pool was nice. For the price it was fine.
2 out of 5
by A verified traveller

I will not choose this hotel next time

Posted 16-Mar-2016
San Antonio is a city with so many hotels, that sometimes choosing one can be hard. For that very reason, once I've choosen The One, I expect at the very least a staff that is willing to work with their guest to ensure they will return and/or recommend the hotel to their friends. That was not the case with this place. They couldn't care less if my child was sick. I will not consider this hotel in the future.
4 out of 5
by A verified traveller

Posted 14-Mar-2016
Excellent staff, clean room, bathroom need a bit of upkeep. Location is great.
5 out of 5
by A verified traveller from San Antonio TX

This was a great place to stay.

Posted 5-Feb-2016
It was a great place to stay. It was clean and the staff was very pleasant.
5 out of 5
by Alma R from San Diego, CA

Posted 24-Jan-2016 on Hotels
Muy excelente servicio, habitación, y buen precio.
5 out of 5
by william from hesperia

nice north San Antonio hotel.

Posted 16-Jan-2016 on Hotels
This hotel was close to where I was going. It was comfortable and parking was good. Free breakfast was good.
5 out of 5
by Francisco

This traveller left a rating score only Posted 5-Jan-2016 on Hotels
2 out of 5
by Christina from Killeen

Beds not so comfy

Posted 4-Jan-2016 on Hotels
Checked in but didn't go to the room due to a family engagement for New Year's Eve. When I did make it to the room it was filthy. Had to go back to the desk to get a different room. The beds mattresses need to be changed out because the bed I had u automatically roll right into the middle if it. However, the hotel staff were friendly and accommodating.