Ratings based on 790 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
78% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 28-Apr-2016
The staff was great and the comfort of our room was great! I would stay here again!
1out of 5
by A verified traveller fromVirginia

Poor condition,unprofessional staff

Posted 20-Apr-2016
Pros: Nothing
Cons: Guest rooms, staff training
This hotel looks like it was updated in the public areas but rooms were not updated. Front desk staff also cleaning rooms while on duty as well as eating while checking people in. Does not meet quality standards of the chain.
3out of 5
by A verified traveller fromSan Antonio TX

Good for the price

Posted 18-Mar-2016
Pros: The price was good - if I had payed more I would have been upset. I knew I was getting a lower scale property so wasn't disappointed.
Cons: Update the rooms!!
It was run down, but clean. The staff was friendly and helpful, and the pool was nice. For the price it was fine.
2out of 5
by A verified traveller

I will not choose this hotel next time

Posted 16-Mar-2016
San Antonio is a city with so many hotels, that sometimes choosing one can be hard. For that very reason, once I've choosen The One, I expect at the very least a staff that is willing to work with their guest to ensure they will return and/or recommend the hotel to their friends. That was not the case with this place. They couldn't care less if my child was sick. I will not consider this hotel in the future.
4out of 5
by A verified traveller

Posted 14-Mar-2016
Excellent staff, clean room, bathroom need a bit of upkeep. Location is great.
3out of 5
by Paul fromWichita, KS

Good for Price

Posted 23-Feb-2016 on Hotels
Room was Ok for the price, The highway in front of the hotel was under construction making it hard to get to places as fast as I had anticipated. breakfast was good and stocked with plenty of choices. breakfast on the weekends doesn't start until 7am makes it hard for early risers who want to start their day. Lots of construction vehicles took up the parking lot.
4out of 5
by Peter

This traveller left a rating score only Posted 20-Feb-2016 on Hotels
5out of 5
by A verified traveller fromSan Antonio TX

This was a great place to stay.

Posted 5-Feb-2016
It was a great place to stay. It was clean and the staff was very pleasant.
5out of 5
by Alma R fromSan Diego, CA

Posted 24-Jan-2016 on Hotels
Muy excelente servicio, habitación, y buen precio.
5out of 5
by william fromhesperia

nice north San Antonio hotel.

Posted 16-Jan-2016 on Hotels
This hotel was close to where I was going. It was comfortable and parking was good. Free breakfast was good.