Ratings based on 882 Verified Reviews

4.0 out of 5
77% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Tx

Convenient and comfortable

Posted 20-Mar-2017
The staff was outstanding and the room was very restful. Thank you for a good stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Baytown, Texas

Excellent stay

Posted 17-Mar-2017
We stay for 4 days and 3 nights! Breakfast was great and if we asked or needed anything the staff answered it quickly and friendly! Rooms were clean and we had absolutely no problem with staff or our room! I would defiantly recommend this hotel to my friends and family. I would also defiantly stay there again!! Thank you so much for making my family's first vacation fun and easy!!
4 out of 5
by A verified traveller

Posted 20-Feb-2017 on Hotels
Staff did a great job, very pet friendly - Thanks for the dog park out back, Katie appreciated getting off her leash and running in the evening.
4 out of 5
by James

This traveller left a rating score only Posted 17-Feb-2017 on Hotels
4 out of 5
by Miguel G

Quick SA visit, just we needed... sleep, breakfast

Posted 16-Feb-2017 on Hotels
Just what we needed.
5 out of 5
Recommended
for Everyone
by A verified traveller from Virginia

Excellent Hotel Staff

Posted 12-Feb-2017
Pros: The staff is amazing in every way!!! The free breakfast was also very good. Pet friendly with a nice little gated area for the dogs to run around.
Location: Location is near Sea World, and there is plenty of shops and restaurants nearby.
While the hotel is a little older, I cannot say enough about how amazing the hotel staff is. They went above and beyond in every way possible for us during our stay. A member of our party had a medical emergency, and we had to call and ambulance. The hotel staff not only went in and cleaned up the room from the emergency (a daunting task to be sure, since there was blood everywhere in the bathroom) they left us balloons and "get well" wishes for when we returned from the hospital. They did not charge us anything extra for this clean up. And the staff let us know that they had their morning prayers and included us in them. Even before all this occurred, when I booked the hotel I had questions and called and the friendliness and patience they provided was stellar. I've never been treated so kindly in any hotel ever.
3 out of 5
by A verified traveller

OK for sleeping...safe area.

Posted 2-Jan-2017 on Hotels
It's a fine place to rest your head at night. Sheets were clean. We didn't use exercise room, putt putt golf course or anything else. Carpets are in dire need of severe cleaning or replacing. Paint peeling in bathroom, etc. Air conditioning in our room didn't work- didn't go below 72 degrees & although we had the 'air speed' on high, it wasn't cold...more like a fan. Good thing we were there in winter & not in summer. It would have been miserably hot in that room!
3 out of 5
by A verified traveller

Posted 2-Jan-2017 on Hotels
If you have a torn up chair....replace it.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Dec-2016
Nice staff, friendly. Bed was too firm and things were a little dated. Good value for the money.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 20-Dec-2016 on Hotels