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Reviews of Oyo Hotel San Antonio Lackland AFB/Seaworld Hwy 90 W

2 out of 5
Oyo Hotel San Antonio Lackland AFB/Seaworld Hwy 90 W
6735 US Hwy 90 W, San Antonio, TX

Reviews

6.6
Rating 10 - Excellent. 79 out of 290 reviews" "
Rating 8 - Good. 65 out of 290 reviews" "
Rating 6 - Okay. 58 out of 290 reviews" "
Rating 4 - Poor. 25 out of 290 reviews" "
Rating 2 - Terrible. 63 out of 290 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness
Stayed 4 nights in Apr 2024

2/10 Terrible

Torivia

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Heather, Kearney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and Attentive Staff, Check-in was easy, Gave excellent directions to dining establishments. We needed a clean safe place to sleep and are very satisfied with our stay. Price was more than affordable and hotel suited our needs.
Stayed 2 nights in Mar 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service
A very congested area of town near the entrance of Lackland AFB. The staff was excellent, the price was right, but the hotel itself is aging. The rooms are in better condition than the street view.
Stayed 1 night in Mar 2024

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was nice for the price i paid me and the kids slept well. It was more than 10 mins away from everything we wanted to do but that meant it was quieter no breakfast and the pool was outdoors.staff was friendly
Stayed 2 nights in Mar 2024

6/10 Okay

Darvin

Liked: Staff & service, amenities
Disliked: Cleanliness
The Staff Especially Ms. Eume’s attentive attention to detail
Stayed 2 nights in Mar 2024

8/10 Good

Marina, Mesa

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff/owners were very sweet and kind. I arrived extremely early and wasn't charged an extra fee which I truly appreciated. My room was clean and I was so happy it smelled clean. No cigarettes' or funky smells. I've seen other reviews claiming floors were dirty don't walk around with white socks or bare feet they'll get dirty. I didn't have this problem. My socks were still white and floors felt clean on my bare feet after a shower. Beds were comfortable enough and bedding was nice and clean. I loved that there was a fridge and microwave as well and iron & board. My only issue was the surrounding area and some of the people hanging around the outside. I believe they were homeless people hanging around but we weren't bothered by them. Our vehicles weren't bothered and overall we had a great experience. Especially for what we paid for our rooms I won't complain. Could things be better? Sure! But that's anywhere. I can say we got more than what we paid for and let's leave it at that. To the staff/owners - Thank you for a pleasant stay! God Bless.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kyah

Liked: Cleanliness, staff & service, property conditions & facilities
There is a lot of homeless but that that has nothing to do with the property or the amazingly nice couple that work there.
Stayed 2 nights in Mar 2024

6/10 Okay

gabriella

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was amazing. The lady at the front desk made sure to inform me about things to do and places to eat. There are lots of junkies around the area but the man made sure I got in my room safe and always kept a look out.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No wait time on the room to get checked in. Took two seconds and we had our room key. Area was very close to freeway. Easy access to freeway
Stayed 1 night in Mar 2024

8/10 Good

debbie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Friendly staff and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Travelled with family
Liked: Amenities
The cleanedd in the rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Mario

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Bridget

Stayed 6 nights in Nov 2023
Response from Ammy on Jan 22, 2024
Thanks for the positive rating, Bridget! Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

Gerado

Business traveller
Liked: Property conditions & facilities
Disliked: Amenities
The gentleman at the office was very helpful I wish I had his name. Very fast helpful gentleman got me check in quick.
Stayed 2 nights in Nov 2023
Response from Noah on Dec 9, 2023
Thank you for rating us with such awesome words, Gerado! We will strive to keep up with your expectations always. Regards, Noah

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2023
Response from Noah on Dec 9, 2023
Loved to hear this, Kenneth! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Noah

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The man at the desk was very friendly and the room was clean and comfortable the pool was very clean just the area of the hotel but that has nothing to do with the staff or hotel itself
Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go place to stay for Seaworld
Nice and clean room. Great for the price. Friendly staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Good people and good place. Always rake my family there.
Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Diego! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Eva

8/10 Good

Gregory De'Andre, Annapolis

It’s not the Hilton but it serves its purpose. Only complaint was the A/C wasn’t on when I walked in but it’s not the end of the world. Overall a good experience
Stayed 2 nights in Aug 2023
Response from Tim on Sep 11, 2023
Hi, Gregory! Thank you for your rating and your valuable input. We have explained this to our related team in order to ensure a relaxed and enjoyable stay in the future. Regards, Tim

6/10 Okay

Shannon

Disliked: Property conditions & facilities
the hotel is very dated, very little extras. but for the price it was ok.
Stayed 3 nights in Jun 2023
Response from Eva on Sep 11, 2023
Hi, Shannon! Thank you so much for writing the review and rating us positively. We will make sure you have an amazing experience on your next stay. Regards, Eva

10/10 Excellent

Bradford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice respite from the road!
This was a nice little hotel with a gracious and hospitable staff! We were very comfortable and would definitely stay there again!
Stayed 1 night in Jul 2023
Response from Rosy on Sep 11, 2023
Pleased to hear your kind words of gratitude, Bradford! We are going to do our best to never fail to impress you every time. Regards, Rosy

8/10 Good

Emely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Eva on Jul 25, 2023
Much thanks to you for rating us positively, Emely! Delighted to know you loved our services. Have a nice day. Regards, Eva

10/10 Excellent

Frank

Liked: Staff & service, property conditions & facilities
Staff was really courteous and helpful.
Stayed 1 night in Jul 2023
Response from Eva on Jul 20, 2023
Hey Frank! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Eva

4/10 Poor

Angelica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Eva on Jul 20, 2023
Hi, Angelica! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

8/10 Good

Kevin Lamar

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Jun 2023
Response from Ava on Jul 5, 2023
Thanks for taking out your valuable time to rate us, Kevin! We will work even harder to make your stay a memorable one :) Regards, Ava

8/10 Good

Shala, Mineral Wells

Travelled with partner
Liked: Cleanliness, staff & service
The bed and the rooms are up to date the bathroom is a bit small and the outside is a but grungy. It does look as if Oyo is trying to make the hotel better though.
Stayed 1 night in Jun 2023
Response from Maria on Jun 30, 2023
Hi, Shala! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Maria

8/10 Good

Helen Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a perfect space for our two-week stay in San Antonio. The staff is accommodating, well-lit at night, the room is clean and we felt safe every night of our stay.
Response from Maria on Jun 30, 2023
Hi, Helen! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Maria

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Tim on Jun 21, 2023
Hi, Laura! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Basic Training graduation
Stayed 4 nights in May 2023
Response from Ammy on May 10, 2023
Glad to see that you have rated us positively, Jean! Do give us more chances to delight you in the future. Regards, Noah.

6/10 Okay

Francisco

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Jacqueline

Stayed 1 night in Apr 2023
Response from Ammy on May 24, 2023
Hi, Jacqueline! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Shelby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was really dirty. Still had hair in the shower from whoever stayed there before.
Stayed 3 nights in Apr 2023
Response from Ava on Apr 19, 2023
We are sorry to disappoint you, Shelby! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava

2/10 Terrible

Ariyana

Stayed 3 nights in Apr 2023

10/10 Excellent

Santiago

Stayed 2 nights in Mar 2023

2/10 Terrible

Abel

Stayed 1 night in Mar 2023
Response from Ava on Apr 19, 2023
Hi, Abel! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

6/10 Okay

Oyebisi

Business traveller, Travelled with partner
The proximity to the Air Force Base
Stayed 2 nights in Mar 2023
Response from Ammy on Mar 23, 2023
Hi, Oyebisi! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

Peyten

Disliked: Amenities, property conditions & facilities
The room itself was okay, not the best, but the area surrounding it was VERY sketchy. I didn’t feel the best staying in that area, felt very unsafe.
Stayed 5 nights in Mar 2023
Response from Eva on Mar 15, 2023
Hi, Peyten! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Eva

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
No cable. So couldn’t watch tv. Ac was working but super loud. Was hard to sleep and second I ask for 1st floor and they put me on second floor
Stayed 1 night in Mar 2023
Response from Eva on Mar 15, 2023
Hi, Guest! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Eva

10/10 Excellent

Olivier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the customer service at this location, they are ready to help you.
Stayed 1 night in Mar 2023
Response from Eva on Mar 15, 2023
Heartfelt gratitude for sharing this, Olivier! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Eva

6/10 Okay

Li

Liked: Staff & service, amenities
Quite noisy for near highway and air base. Rushing traffics during night may awake guests.
Stayed 2 nights in Mar 2023
Response from Lisa on Mar 7, 2023
We are extremely sorry to hear about this, Guest! We are working hard to deliver great service experience each time when someone visits our hotel. Looking forward to enhancing your experience with us. Regards, Lisa

2/10 Terrible

Jessica

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again
Stayed 3 nights in Feb 2023
Response from Lisa on Mar 7, 2023
Hi, Jessica! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

2/10 Terrible

Dwana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a hotel where drug addicts stay and it was filthy
Stayed 3 nights in Feb 2023
Response from Charles on Feb 20, 2023
Hi, Dwana! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Charles

10/10 Excellent

Pedro D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my second stay at this hotel. My first stay was centered around my nephew's graduation from Lackland Air Force Base. The outside of the Hotel is clean. The man at the front desk is helpful, kind, and he goes out of his way to ensure check-in is smooth and you're taken care of. The rooms - especially for the price - are well kept. You'll walk into clean sheets and pillows, showers, towels and toiletries. The WIFI has a good speed as well. In short, this second stay was just like the first: good and comfortable for the price.
Stayed 1 night in Jan 2023
Response from Eva on Feb 7, 2023
Hi Pedro! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Regards, Eva

6/10 Okay

Zhengqing

Travelled with family
Stayed 1 night in Dec 2022
Response from Ammy on Jan 26, 2023
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Good

Darnell

Liked: Staff & service, room comfort
NICE
Everything was fine. Nice people and nice place to stay.
Stayed 2 nights in Jan 2023
Response from Ammy on Jan 18, 2023
Hi, Darnell! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Jesse

8/10 Good

jared

Business traveller
Liked: Cleanliness, staff & service
So the guy in the office seems nice. I believe he is the owner. The room was clean. The main light didnt work but flashlight on phone got me to another one. The fridge wasnt plugged in and when plugged in...the plug had to be set just right to work.(Only learned that the day I was leaving.) The bed was comfy. The shower was hot. Everything appeared to be clean. Only saw one cockroach. Killed him and flushed him. It is what it is. A cheap place to stay. If youre used to really nice rooms. Its not the place for you. If you dont mind it being a bit run down then its perfect. For what it was and the price it was a decent place to stay. I dont mind ghetto. I will say that the area surrounding it is bad. Yes there is food near by and gas stations but it is a hard area. Quite a few homeless and questionable people roaming all hours of the night. Take everything out of your car and make sure it is locked up tight. The motel does have a lot of cameras but that doesnt stop some people. Its a short drive to get on post at Lackland for Air Force graduation. Thats why I was there. So if you dont mind ghetto area with a room that isnt perfect but a place to sleep that is cheap...this place is perfect. The owner speaks english but I believe is slightly limited. I could understand him. I believe he lives on site as well. He seems a little jumpy and cautious but seeing the area I understand why but hes a nice guy. If you have kids. Find somewhere else just because of the area. Solo guy. Fine.
Response from Ava on Dec 9, 2022
Thank you for rating us positively, Jared! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Ava

6/10 Okay

dionne

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was a nice stay for what I wanted, BMT graduation.
Response from Ava on Dec 9, 2022
Hey, Dionne! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava