Deluxe Suite, 2 Double Beds, Non Smoking, Kitchenette
Check availability

Reviews of Studio 6 San Antonio, TX - Fort Sam Houston Area

2 out of 5
Studio 6 San Antonio, TX - Fort Sam Houston Area
3617 I-35 North, San Antonio, TX

Reviews

5.0
Rating 10 - Excellent. 78 out of 563 reviews" "
Rating 8 - Good. 85 out of 563 reviews" "
Rating 6 - Okay. 83 out of 563 reviews" "
Rating 4 - Poor. 98 out of 563 reviews" "
Rating 2 - Terrible. 219 out of 563 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, convenient. As with everything in San Antonio that is more than 20 years old, lots of demo at adjoining properties.
Stayed 7 nights in Apr 2024
Response from Dee on Apr 15, 2024
Thank You

10/10 Excellent

Tabreya

Stayed 2 nights in Apr 2024
Response from Dee on Apr 15, 2024
Thank You

4/10 Poor

Margaret

Travelled with group
Disliked: Amenities, property conditions & facilities
Smoke alarm was missing. There was black mold and serious water damage in the bathroom. 1/2 the lights were burnt out. They clearly had not swept the floors or whipped down the surfaces. They probably just changed the linens and called it clean. There was also a roach in the room.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 17, 2024
Hi Margaret, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Marcos

Travelled with family, Travelled with pets, Travelled with partner
Liked: Staff & service
Great stay and dog friendly. It is an *old* building so you can’t expect much in that regard but it was comfy enough and affordable when we needed it. Staff was friendly and answered any questions I had.
Stayed 1 night in Apr 2024
Response from Dee on Apr 9, 2024
Thank you

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dee on Apr 9, 2024
Thank you

10/10 Excellent

Nash

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly stuff,Was easy to find on I35 by downtown
Stayed 1 night in Mar 2024
Response from Dee on Apr 9, 2024
Thank your

2/10 Terrible

Tania

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets were stained, comforter was torn, floor seemed like it wasnt cleaned, the bathroom smelled like urine, the smell of the room
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 2, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

JENNIFER

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Affordable and convenient
Response from Nancy Y. on Apr 2, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Tae Woo

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room does not look anything like they posted. It smelled like cigarettes even though it is non-smoking room. Walls are all in bad condition, bathtub rusted, the kitchen and extra space is a disgusting. And it is the first motel I go that does not offer a shampoo. Not to mention, TV does not have local news/channel. Just a firestick with whatever Amazon Prime has. At least that had full access, but not sure if it was from somewhere else that forgot to logout.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi Tae Woo,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

6/10 Okay

Jose

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Got a smoking room and I asked for a non smoking room
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi ChrisThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Chris

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I can say that I liked is that there was a parking spot what i disliked is entering the room and finding out someone had used the toilet and it didn't bother to flush it had hair all over the bathtub and the floors were filthy hadn't been swept nor mopped there's a leak above the shower region and it just smells musky inside of that room
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi Chris,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Elizabeth

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge deposit fee and it didn’t say on expidia that they would .. so we wer short and they didn’t want to work with us on that I want my money bk
Stayed 1 night in Feb 2024

4/10 Poor

CALVIN E

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 20, 2024
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Fernando

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lady in morning rude
Stayed 2 nights in Feb 2024
Response from Nancy Y. on Feb 13, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

April

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Love that they have fridge and stove not the lady in the morning she rude
Stayed 1 night in Feb 2024
Response from Nancy Y. on Feb 13, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

david

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty and run down
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Yahya

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bugs all over the room.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 8, 2024
Hi Yahya,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Daizha

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 14 nights in Dec 2023

2/10 Terrible

William

Stayed 1 night in Dec 2023

2/10 Terrible

Johel Francisco

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches everywhere broken bathroom door clogged bath tub just really nasty
Stayed 4 nights in Nov 2023
Response from Nancy Y. on Nov 28, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Allison

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Snot was on the walls. Gum was on the floors
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Nov 20, 2023
Hi Allison,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 Good

Alicia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Darla

Business traveller
Disliked: Staff & service, property conditions & facilities
Severely disappointing !!
1-Room was not as website. All the picture showed rooms that had full size fridge/microwave/stove tops. Well that is not what we got. Mini fridge Microwave only #s that worked (2,8 9,0) and to get to use you had to unplug the the fridge or TV. No stove top We planed the trip bringing food to be Refrigerated and to be microwaved. 2 The barking dog next door barking all night. Could not call office BECAUSE there was NO phone in room . 3 Only 1 towel, 1 wash rage for two people. 4 Keycard stopped working after one uses. 5 No hairdryer 6 bathroom wall was plasted but no tile on it. 7 Walking path was unsafe (large chunks were missing.) Look at if blood was on it in places. 8 No where stated $50 deposit. Checking in having to try to communicate through a glass with a small hole. Could not hear ! Over all would not Recommend this place to anyone.
Stayed 2 nights in Oct 2023

2/10 Terrible

victoria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My walls and curtains were bit off. Looked like if a dog did it. Also my bed was dirty and the covers were ripped with holes.
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi Victoria,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

6/10 Okay

Itati

2/10 Terrible

Mercedes

Travelled with family
Disliked: Amenities
Would never stay here again! They lie to you in the front desk. They never had towels or anything because they didn’t have a house keeper. Was told I was able to check out early and lied about it 1 person said one thing another person said something else don’t waste your money!
Stayed 11 nights in Sep 2023
Response from Brand Experience Team on Oct 10, 2023
Hi Mercedes,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

6/10 Okay

Charlie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only 2 stars
2 stars 1 for frig 1 for tall toilet
Stayed 2 nights in Sep 2023

10/10 Excellent

Jeannete

Stayed 2 nights in Sep 2023

2/10 Terrible

Vernard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Jerardo

Travelled with family
Clean the hotel corridors are dirty and they also charged me more
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 18, 2023
Hi Jerardo,Thank you for sharing your review. We would like to apologize for the misunderstanding that may have occurred during your recent stay. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Yesenia

Business traveller
Disliked: Staff & service, property conditions & facilities
Único aire acondicionado La limpieza habitación horrible El trato del recibidor no agradable
Stayed 7 nights in Jul 2023
Response from Nancy Y. on Aug 16, 2023
Después de leer su reseña, nos decepciona saber que no cumplimos con sus expectativas. Intentamos mejorar constantemente para brindar la mejor experiencia posible a los huéspedes, por lo que apreciamos su honestidad.Mientras tanto, analizaremos estos problemas y haremos todo lo posible para solucionarlos. Gracias de nuevo por su tiempo, y esperamos volver a verlo pronto.nancy y.#equipo6

2/10 Terrible

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

2/10 Terrible

Sebastian

Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
A cheap place to stay
It was a cheap place to stay. The front desk people could have been nicer. The guy that was checking me in was a bit rude. My husband noticed two trucks with confederate flags on them, so that made us uncomfortable and we left as soon as we could.
Stayed 1 night in Jul 2023

2/10 Terrible

Jaime

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Killed some bugs on bed and flies, TV not working had to pack and move to another room.
Stayed 1 night in Jun 2023

2/10 Terrible

Celia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here. It’s not at all like the pictures or the description. I didn’t get the room I paid for until I called and complained. It’s old dirty and not kept up at all. If I had more money I would have gone somewhere else
Stayed 1 night in Apr 2023
Response from Brand Experience Team on Apr 17, 2023
Hi Celia,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Nora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They need upgrade they room. Need some improvements for the rooms
Stayed 1 night in Apr 2023

2/10 Terrible

kalyan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found cockroaches on the bed. moldy and stinky smell. Asked management to chance the room only to find that there are bed bugs crawling on bed. Vacated hotel in 5 mins. Never going to stay again. Worst experience ever
Stayed 3 nights in Mar 2023

4/10 Poor

jose

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They don't tell you taht you need to put a deposit until you get there. The room is totally empty, no hair dryer, no remote no even a phone and the worst of it
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on Mar 28, 2023
Hi Jose,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

8/10 Good

Melissa

Stayed 1 night in Mar 2023

8/10 Good

sofia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Front desk helpful, they let you see the place within 10 min to see if you like it.
Stayed 2 nights in Mar 2023

2/10 Terrible

Lluvia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El cuarto sucio ,con polvo y piso mas sucio,la puesta golpiada y no tenia el candado de seguridad,la television sin control y la antenna desconectada y la puerta del baño no cerraba y golpiada tambien ,hable para pedir me cambiaran de cuarto y no tenian disponible ninguno.
Stayed 1 night in Mar 2023
Response from Nancy Y. on Mar 21, 2023
Después de leer su reseña, nos decepciona saber que no cumplimos con sus expectativas. Intentamos mejorar constantemente para brindar la mejor experiencia posible a los huéspedes, por lo que apreciamos su honestidad.Mientras tanto, analizaremos estos problemas y haremos todo lo posible para solucionarlos. Gracias de nuevo por su tiempo, y esperamos volver a verlo pronto.nancy y.#equipo6

2/10 Terrible

Bruce

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Running Away
Stayed 1 night in Mar 2023

8/10 Good

Abel

Travelled with family
Liked: Cleanliness, staff & service
Property was difficult to find using Waze 😢
Stayed 1 night in Mar 2023

6/10 Okay

Rotonya

Okay
No heat
Stayed 2 nights in Feb 2023
Response from Brand Experience Team on Mar 2, 2023
We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Genoeva

Travelled with family
Stayed 2 nights in Feb 2023
Response from Brand Experience Team on Mar 2, 2023
Thank you for the great rating!! We look forward to providing your future lodging needs. Kaur J. #team6

6/10 Okay

Robin

Liked: Property conditions & facilities
For the money it was quite adequate. It was comfortable. We only had one issue. The toilet was a bit sluggish, and we asked for a plunger. They did not have one. They told me just to flush it several times. Luckily there was no over flow. Other than that we were comfortable.
Stayed 1 night in Feb 2023
Response from Brand Experience Team on Mar 2, 2023
On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

4/10 Poor

Melissa

Stayed 1 night in Jan 2023
Response from Brand Experience Team on Mar 2, 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Kaur J. #team6

8/10 Good

Steve, North Salt Lake

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Looked much better in the pictures that in real life. Positives: The room was big, new large refrigerator and microwave, friendly and helpful staff Negative; there was a hole in the wall that was stuffed with toilet paper, the water pressure ran out during my shower, there were people smoking marjuianna outside out door in the parking lot. close to the freeway so you heard cars driving by all night.
Stayed 2 nights in Jan 2023
Response from Brand Experience Team on Mar 2, 2023
We appreciate the wonderful rating. Thank you for bringing your concerns to our attention. This will help us to significantly improve our guest experience. Kaur J. #team6