Exterior

Reviews of La Quinta Inn by Wyndham San Antonio I-35 N at Toepperwein

2.5 out of 5
La Quinta Inn by Wyndham San Antonio I-35 N at Toepperwein
12822 I-35 North, Live Oak, San Antonio, TX

Reviews

5.2
Rating 10 - Excellent. 213 out of 1293 reviews" "
Rating 8 - Good. 124 out of 1293 reviews" "
Rating 6 - Okay. 233 out of 1293 reviews" "
Rating 4 - Poor. 274 out of 1293 reviews" "
Rating 2 - Terrible. 449 out of 1293 reviews" "

4.8/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Marcos aaron

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its full of insects
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Barron

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, our room was very dirty. The comforter and sheets both had fresh stains of questionable origin. When we asked for a replacement, we were told they had no clean comforters or replacement sheets available. Carpet was also dirty and in need of repair. There was a small TV, but no controller.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Hi Barron! We sincerely apologize for the cleanliness issues you encountered during your stay. It's unacceptable that your room wasn't up to our usual standards, and we regret any inconvenience this may have caused. Rest assured, we take your feedback seriously and will address these issues with our housekeeping and maintenance teams to ensure they are rectified immediately. Your comfort and satisfaction are our top priorities, and we appreciate you bringing these concerns to our attention. If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family complained about the shower curtain smelling bad. Other than that it was fine and this place has potential with its location being at a very busy intersection.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Hi Carlos! Thank you for taking the time to share your feedback with us. We apologize for the inconvenience caused by the shower curtain odor during your stay. Please be assured that we will address this issue promptly with our housekeeping team to ensure it does not happen again in the future. We appreciate your kind words regarding our location and potential. Your satisfaction is important to us, and we hope to have the opportunity to provide you with an even better experience on your next visit. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know.

2/10 Terrible

Martha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is extremely dirty. My toilet did not work and the man at the desk gave me all kinds of excuses for being unable to accommodate me. After hrs of waiting and relentless attempts at contacting the front desk, we were finally moved to a room with a working toilet. This was my worst hotel experience ever
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 23, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Anessa

Travelled with family and small children
Disliked: Cleanliness, staff & service
The front desk staff are VERY Rude, I asked to speak with a Manager & the manager was never available, The 1st room they gave me Smelled like MILDEW & other smells, Screen was torn off, Tv & phone was BROKEN DIDNT WORK AT ALL, When I went to the front desk they was Extremely RUDE! Wild Cat’s running around fighting everywhere, Not a GOOD EXPERIENCE AT ALL!
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 23, 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 Terrible

Cindy

Disliked: Cleanliness, amenities, property conditions & facilities
Carpets were filthy through out hotel. Fridge, bathroom exhaust didn’t work. AC intake badly rusted. AC air ran across bed with no way to adjust. AC condenser drain came down thru a hole someone made from ceiling into bath tub that dripped all night. Internet was not password protected. Maintenance is years behind They tried to check us out one day early
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on Mar 22, 2024
Hi Cindy! We sincerely apologize for the numerous issues you encountered during your stay. Providing a comfortable and pleasant experience for our guests is our top priority, and we deeply regret that we fell short of your expectations. The cleanliness concerns you mentioned regarding the carpets and the non-functional amenities are unacceptable, and we will address these matters promptly with our housekeeping and maintenance teams to ensure that necessary improvements are made. Additionally, we apologize for the inconvenience caused by the malfunctioning AC and the internet security issue. Your feedback is invaluable, and we will use it to improve our services and facilities for our guests. Regarding the attempted early check-out, we apologize for any confusion or inconvenience this may have caused. Please rest assured that we will review our procedures to prevent such occurrences in the future. We understand your frustration and disappointment, and we apologize for any inconvenience or discomfort you experienced during your stay. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to our management team. We are committed to ensuring that our guests have a pleasant and enjoyable stay, and we hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Austin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was itchy and there were stains and residue on it, as well as graffiti on one of the chairs
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Austin! We are truly sorry to hear about the discomfort you experienced during your stay. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we deeply regret that we fell short of your expectations. The issues you described regarding the condition of the bed and the presence of stains and graffiti are completely unacceptable, and we sincerely apologize for any inconvenience and discomfort they may have caused you. Please know that we take incidents like this very seriously, and we will address these matters promptly with our housekeeping and maintenance teams to ensure that necessary measures are taken to prevent such occurrences in the future. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. We apologize for any inconvenience or discomfort you experienced during your stay, and we understand your decision not to return. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to our management team. We are committed to ensuring that our guests have a pleasant and enjoyable stay, and we hope to have the opportunity to regain your trust in the future.

6/10 Okay

Melva

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and renovated but the beds box look old and dirty. They also need to fix the cockroach problem. I did encounter one. Also the tub’s water faucet didn't work in the room I was in, the water just comes straight from the shower! Imagine my surprise trying to fix the cold water while I’m in the shower lol they have nice profile picture.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 20, 2024
Hi Melva! We appreciate you taking the time to share your feedback with us. While we're glad to hear that you found the room clean and renovated, we sincerely apologize for the issues you encountered during your stay. It's disheartening to learn about the concerns with the condition of the beds and the presence of cockroaches in the room. Please rest assured that we take such matters seriously, and we will address them promptly with our housekeeping and pest control teams to ensure that necessary measures are taken to rectify these issues. Additionally, we apologize for the inconvenience caused by the malfunctioning water faucet in the tub. Your experience is certainly not reflective of the standard of service we strive to provide, and we will work diligently to ensure that such issues are resolved to prevent future occurrences. Thank you for bringing these matters to our attention, and we apologize for any discomfort or inconvenience they may have caused you during your stay. We value your feedback as it helps us improve our services and facilities for our guests. We hope that you will consider giving us another opportunity to provide you with a more pleasant and comfortable stay in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our management team. We're here to ensure that your next stay with us exceeds your expectations.

4/10 Poor

Oscar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not ready to receive us. There were semen stains on the bedding that covered by the outer covers in 2 locations. When requested for an appropriate ready room for occupancy - was told they were sold out and the room service folks were not available. Asked to be moved to another room that was ready, was told no. Had to go down to the front desk, then call from the room to insist some action be taken, as we had already been charged for the room. Eventually, the front did sent 2 men to change the bedding. But the experience was disgusting.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 20, 2024
Hi Oscar! We're deeply sorry for the distressing experience you encountered upon arrival at our hotel. Your comfort and satisfaction are our utmost priorities, and we sincerely apologize for the unacceptable condition of your room. The issues you described are completely unacceptable, and we understand the frustration and discomfort they must have caused you. Please know that we take incidents like this very seriously, and we will address this matter with our housekeeping team to ensure that proper cleaning protocols are followed to prevent such occurrences in the future. We apologize for the inconvenience you experienced in resolving the issue and for the delay in providing a suitable resolution. Your feedback is invaluable, and we will use it to improve our processes and prevent similar situations from happening again. We understand that this experience fell short of your expectations, and we apologize for any disappointment caused. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to our management team. We're here to assist you in any way we can and hope to have the opportunity to regain your trust in the future.

4/10 Poor

Diana

Business traveller
Disliked: Cleanliness, property conditions & facilities
Dirty, dirty, dirty
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Diana! We're deeply sorry to hear about your disappointment with the cleanliness during your stay. Maintaining a clean and hygienic environment is paramount to us, and we sincerely apologize for falling short of your expectations. Your feedback regarding the cleanliness concerns is taken seriously, and we will address this matter immediately with our housekeeping team to ensure that our standards are met and maintained at all times. We understand the importance of a clean and comfortable stay for our guests, and we regret any inconvenience or discomfort you experienced. Please know that your feedback is valuable to us, and we will use it to improve our services and facilities. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to our management team. We hope to have the opportunity to regain your trust and welcome you back for a more pleasant stay in the future.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Andrea! We're delighted to receive your perfect rating of 5 out of 5! It's fantastic to hear that you thoroughly enjoyed your stay at La Quinta Inn by Wyndham San Antonio I-35 N at Toepperwein. Your feedback inspires us to continue delivering exceptional hospitality to all our guests. Thank you for choosing us, and we can't wait to have the pleasure of hosting you again soon.

2/10 Terrible

Cindy

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very rude. Except the cleaning crew they are very nice. I’m talking about your front desk staff they are argumentative.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 19, 2024
Hi Cindy! We're truly sorry to hear about your negative experience with our front desk staff. Providing exceptional service and hospitality to our guests is our top priority, and we deeply regret that you did not receive the level of courtesy and professionalism that we strive to uphold. Your feedback regarding the behavior of our front desk staff is concerning, and we take such matters very seriously. Please accept our sincerest apologies for any discomfort or frustration this may have caused you. Rest assured that we will address this issue with our front desk team to ensure that appropriate measures are taken to improve their interactions with guests. Our goal is to create a welcoming and pleasant environment for all our guests, and we apologize for falling short of this standard during your visit. We truly appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to regain your trust and provide you with a better experience in the future. If you would like to discuss your experience further or if there's anything else we can do to address your concerns, please don't hesitate to reach out to our management team. We're here to assist you in any way we can.

4/10 Poor

Kayla

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We booked this hotel because on the list of amenities was that they have cribs/bassinets and when we checked in they told us they didn't have them. We did not pack ours because we thought they would have them. We spend more than half of the first day on our trip trying to find one for our baby to sleep in.
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on Mar 19, 2024
Hi Kayla! We apologize sincerely for the inconvenience you experienced during your stay with us. Your comfort and convenience are of utmost importance to us, and we regret that we were unable to provide the amenity you needed for your baby. It's truly regrettable that our hotel did not have cribs or bassinets available despite being listed as an amenity. We understand how this would have caused significant inconvenience and frustration, especially when traveling with a baby. Please accept our sincerest apologies for this oversight. Your feedback is valuable to us, and we will address this issue with our team to ensure that such discrepancies are rectified to prevent similar incidents in the future. We appreciate you bringing this matter to our attention and apologize for any disruption it caused to your trip. If there's anything else we can do to assist you or if you have any further comments, please don't hesitate to reach out to our management team. We're here to assist you in any way we can and hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Unsanitary. Asked multiple times to have room cleaned. Room was filthy when i arrived. Blood on walls and recliner chare. Food left in fridge. Ceiling was leaking water. Sink didnt drain. Breaker kept going out when you turn tv on. Hallways were saturated with water. This place should be shut down
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Dear Guest,Our team regret the unsatisfactory experience you had during your stay with us. Your feedback is crucial, and we are addressing these issues immediately to ensure a higher standard of cleanliness and functionality in our rooms. We understand the seriousness of these concerns and are taking steps to rectify them. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best part was checking in, took less than 10 min. Very easy.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

2/10 Terrible

María

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service. No one went to clean our room or at least to take us new towels. They told us that in 30-45 minutes the towels were ready which they weren’t. Pool was really dirty, towels were on the floor in the same spot they were when my family and I arrived to the hotel. Staff weren’t even cleaning the breakfast area. Never again will I be staying in that hotel.
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on Mar 16, 2024
Hi Maria,We apologize for the inconveniences you experienced during your stay. However, we take cleanliness and customer service seriously at our hotel, and your feedback is concerning as it does not align with our usual standards. We strive to ensure that all guest rooms are promptly serviced and that our amenities, including the pool area and breakfast area, are well-maintained throughout the day. Rest assured, we will address these issues with our staff to prevent similar occurrences in the future.

4/10 Poor

Joshua

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
My room had graffiti in it. Cracked bath tub, and broken ceiling in the bathroom. Place just felt super dirty. If you are not a smoker well enjoy your room smelling like smoke while people outside your room light up all day and night. I can only recommend staying here if you are desperate and need somewhere cheap.
Response from Guest Relations Specialist on Mar 16, 2024
Hi Joshua,We're truly sorry to hear about your disappointing experience at our hotel. We hold cleanliness and maintenance to high standards, and it's concerning to learn that your room fell short of expectations. We take guest comfort seriously, and while we do have designated smoking areas, we regret any inconvenience caused by smoke wafting into the rooms. Your feedback is invaluable as we continuously strive to improve, and we hope to have the opportunity to provide a more satisfying stay in the future.

4/10 Poor

Alyssa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved 2 rooms and the put us on seprate floors . Waffle mix was clogged the man didnt wanna unclogg he said just tilt it .one room was clean but tub peeling 2nd room was a mess comforters dirty black sham dirty with alot of white spots asked to get it cleaned and they didnt .they took me a cover to change out .milk for cereal kept running out utensil were not on hand a customer went n grabbed from the bk room since he heard the clerk being rude.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 15, 2024
Hi Alyssa! We apologize for the numerous issues you encountered during your stay. It's disheartening to hear about the miscommunication regarding your room arrangements and the cleanliness issues you experienced. We take your feedback seriously and will address the issues with our team to ensure that such incidents are not repeated. It's unacceptable that our staff did not promptly address your concerns about the waffle mix and the cleanliness of the rooms. Rest assured, we will investigate these matters thoroughly and take appropriate action to prevent similar situations in the future. We're truly sorry for the inconvenience and frustration you experienced during your stay. Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. If you decide to give us another chance in the future, please don't hesitate to reach out to our team directly so that we can ensure you have a more pleasant experience. We hope to have the opportunity to regain your trust and provide you with the exceptional service you deserve.

4/10 Poor

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 15, 2024
Hi Cindy! We're genuinely sorry to hear about your disappointing experience, as reflected in your rating of 2 out of 5. Please accept our sincere apologies for any shortcomings you encountered during your stay. Your feedback is essential, and we take it seriously as we strive to improve our services. Rest assured that we'll address the issues you've raised to prevent similar occurrences in the future. We understand if you're hesitant, but we hope you'll consider giving us another chance to provide you with the exceptional service and comfort you deserve.

6/10 Okay

Laura

Travelled with family and small children
Disliked: Staff & service
The bath tub was chipped all over, low water pressure, rusted stopper. Mold on the racks in the fridge. Called front desk about situation, was told had to wait till the guy came back from dinner. Then guy brought cleaning supplies and left for me to clean it. Rest of the room was clean and pently of space. Wish the bathroom was bigger though was very hard to get in and out.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Hi Laura,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

4/10 Poor

Jose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room cleanliness wasn’t there. Not what I expect from LQ properties. So far it’s the only LQ property I won’t stay at again.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Hi Jose,We regret the inconvenience you experienced during your stay. Maintaining high cleanliness standards is paramount to us, and we're disappointed to hear that we fell short of your expectations. We assure you that we're taking immediate steps to address this issue to ensure a more pleasant experience for our guests in the future. Your feedback is invaluable, and we hope you'll consider giving us another chance to exceed your expectations in the future.

6/10 Okay

Irene

Dirty room had to be moved to another room
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Mar 10, 2024
Hi Irene,We sincerely apologize for any inconvenience you experienced during your stay. Ensuring the utmost cleanliness and comfort for our guests is our top priority, and we regret that we fell short of this standard in your initial room. Rest assured, we have addressed this matter with our housekeeping team to prevent any recurrence. We appreciate your feedback as it helps us continually improve our services for all our valued guests.

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on Mar 10, 2024
Hi Ethan,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Terrible

Rushikkumar

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Relations Management on Mar 8, 2024
Hi Rushikkumar! We're deeply sorry to learn that your experience fell short of expectations, as indicated by your rating of 1 out of 5. Please accept our sincere apologies for any shortcomings you encountered during your stay. Your feedback is invaluable in helping us improve, and we're dedicated to making the necessary changes to enhance the guest experience. We hope you'll consider giving us another chance to provide you with the exceptional service and comfort you deserve.

2/10 Terrible

Albert

Travelled with family
No handicap room available
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 6, 2024
Hi Albert,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Rajan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 3, 2024
Hi Rajan,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Casey

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While it’s understandable that certain renovations have not occurred, the rooms and facilities lacked cleanliness
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Mar 2, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the lack of cleanliness in our rooms and facilities. Please rest assured that we take cleanliness and maintenance very seriously, and we are actively working to address any issues and improve our standards. Your comments will be shared with our housekeeping and maintenance teams to ensure that necessary improvements are made promptly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a much-improved experience. If there's anything else we can do to assist you, please don't hesitate to reach out.

4/10 Poor

Jerimiah

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 23, 2024
Hi Jerimiah! We're deeply disappointed to hear about your unsatisfactory experience, as reflected in your rating of 2 out of 5. Please accept our apologies for any shortcomings you encountered during your stay. Your feedback is important to us, and we're committed to addressing any issues you've raised to ensure that they don't recur in the future. If you're willing to provide more details about your experience, we would greatly appreciate the opportunity to make things right. We hope you'll consider giving us another chance to exceed your expectations on a future visit.

8/10 Good

Elisaul

Liked: Staff & service
Mas privacidad en las areas del hotel
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 24, 2024
Hi Elisaul! Thank you for your feedback. We appreciate your input regarding privacy in our hotel areas. We understand the importance of privacy for our guests and will take your comments into consideration as we continue to evaluate and improve our facilities and services. If there are specific areas where you feel we could enhance privacy, please feel free to let us know so we can address them accordingly. We value your feedback and hope to have the opportunity to welcome you back for an even better experience in the future.

2/10 Terrible

Debbie, Alice

Disliked: Cleanliness, staff & service, property conditions & facilities
Will never stay there again, there were roaches in our room, got stuck in the elevator and the breakfast offered was terrible. Really surprised and disappointed with La Quinta Hotel, shame on you!!
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 19, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Terrible

Zita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 19, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Gaurav

Disliked: Cleanliness, staff & service, property conditions & facilities
So dirty.. fungus inside fridge
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 18, 2024
Hi Guarav,We are deeply concerned to hear about your experience at our hotel. Ensuring the cleanliness and maintenance of our accommodations is paramount, and we sincerely apologize for falling short of your expectations. Our housekeeping team is dedicated to upholding high standards of cleanliness, and we will investigate this matter thoroughly to prevent any recurrence. Your feedback is invaluable to us as we continuously strive to improve our guests' experiences.

2/10 Terrible

Russell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got into our we saw roaches and noticed the bedding hadn't been changed from the previous person who stayed. There was hair and stains all over the blankets and sheets. The tables and counters were sticky with something and hadn't been wiped off.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 13, 2024
Hi Russell! We're truly sorry to hear about your experience during your recent stay. Please accept our sincerest apologies for the cleanliness issues you encountered in your room. This is not reflective of the high standards of cleanliness and comfort we strive to maintain for all our guests. We understand the importance of providing a clean and welcoming environment, and we regret that we fell short of meeting your expectations in this regard. Your feedback is deeply concerning, and we will be conducting a thorough investigation to address the issues you've raised and ensure that corrective measures are taken immediately. Please rest assured that the cleanliness and maintenance of our rooms are top priorities for us, and we will be reviewing our procedures to prevent similar occurrences in the future. If there's anything else you would like to share about your experience or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.

8/10 Good

Maria

Travelled with family
Disliked: Property conditions & facilities
Ran out of hot water other than that was a good place to stay and affordable
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 13, 2024
Hi Maria! Thank you for sharing your feedback with us! We're glad to hear that you had a good and affordable stay overall. However, we apologize for any inconvenience caused by running out of hot water during your stay. Ensuring that all our guests have access to essential amenities like hot water is a priority for us, and we regret any inconvenience this may have caused you. Your feedback is valuable, and we will review our procedures to address this issue and prevent similar occurrences in the future. If there's anything else you would like to share about your experience or if there's anything we can do to enhance your future stays, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 10, 2024
Hi Ricardo,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities
The price was good, I enjoyed the stay. The hotel in general can use some outside care maintenance with outside property and doors, and inside stairwell carpet was dirty from construction workers coming in and out. The curtains in the room were old and worn, needs replacing. I enjoyed the breakfast and staff. Rooms were clean.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 9, 2024
Hi Roberto! Thank you for your feedback and for choosing to stay with us. We're glad to hear that you enjoyed your stay overall, including the cleanliness of the rooms and the breakfast. We appreciate your comments about areas that need improvement, such as outside maintenance and worn curtains. Your feedback helps us identify areas where we can make enhancements to provide a better experience for our guests. We'll address these issues promptly to ensure a more pleasant stay for future guests. If you're in the area again, we hope you'll give us another opportunity to exceed your expectations.

2/10 Terrible

Thelma

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Feb 5, 2024
Hi Thelma,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Terrible

Aaron

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Never got to get into the hotel. 4 different keys didn’t work. Didn’t even make a noise so I left. The man at the front counter was very nice and did refund me my money tho. He was the only good part of the hotel
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on Feb 6, 2024
Hi Aaron! We're deeply sorry to hear about the challenges you faced during your attempt to check in. Your experience does not meet the standard of service we strive to provide, and we sincerely apologize for the inconvenience and frustration it caused. It's disappointing to hear that you were unable to access your room despite multiple attempts with different keys. We understand how frustrating this must have been for you, and we appreciate your patience and understanding. We're pleased to hear that the staff member at the front counter was able to assist you and provide a refund promptly. Providing excellent customer service is important to us, and we're glad that he was able to make a positive impression on you. Please know that we take your feedback seriously, and we will address the issues you encountered to prevent similar situations from occurring in the future. If there's anything else we can do to address your concerns or if you have any further feedback, please don't hesitate to reach out. We value your input and hope to have the opportunity to regain your trust in the future.

6/10 Okay

Jesus

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 5, 2024
Hi Jesus,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Feb 3, 2024
Hi Tanner,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 Terrible

Valerie

Travelled with family and small children, Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like anything and the place was horrible
Stayed 6 nights in Jan 2024
Response from Guest Relations Management on Feb 2, 2024
Hi Valerie! We're truly sorry to hear about your disappointing experience during your stay with us. Your satisfaction is important to us, and we deeply regret that we failed to meet your expectations. We take your feedback seriously, and we would appreciate any specific details you can provide about what aspects of your stay were unsatisfactory. This will help us identify areas for improvement and take corrective action to ensure that similar issues do not occur in the future. Please know that we are committed to providing our guests with a positive and comfortable experience, and we apologize for falling short in your case. If there's anything else you would like to share or if you have any further concerns, please don't hesitate to reach out to our management team directly. Once again, we apologize for the inconvenience and disappointment you experienced, and we hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival the room had a musky scent. Unfortunately it was unbearable and I had to move to a different hotel.
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 31, 2024
Hi Jessica! We're truly sorry to hear about the unpleasant experience you encountered upon your arrival. It's disheartening to learn that the room had a musky scent, and we understand the inconvenience and disappointment this must have caused. Please accept our sincerest apologies for the discomfort you experienced. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short of meeting this expectation during your stay. Your feedback is invaluable to us, and we take it very seriously. Immediate action will be taken to address the issue with the room's scent to ensure that future guests do not encounter similar problems. If there's anything else we can do to assist you or if you would like to discuss your experience in more detail, please don't hesitate to contact our management team directly. We value your feedback and hope to have the opportunity to regain your trust in the future. Again, we apologize for the inconvenience and disappointment you experienced. Thank you for bringing this matter to our attention, and please know that we are here to support you in any way we can.

6/10 Okay

Andrea

Disliked: Cleanliness, property conditions & facilities
Response from Guest Relations Management on Jan 23, 2024
Hi Andrea! Thank you for providing your feedback, and we appreciate your 3 out of 5 rating. We're glad to see that your experience was positive overall, but we also acknowledge that there is room for improvement. Your insights are valuable to us, and if there are specific aspects you enjoyed or any suggestions you may have to further enhance our services, we would love to hear more about it. We hope to have the opportunity to host you again for another stay and make any necessary adjustments to ensure an even more satisfying experience.

2/10 Terrible

stacey

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches in our room.
Stayed 1 night in Jan 2024
Response from DAVID on Jan 21, 2024
SORRY ABOUT THAT WHAT WAS YOUR ROOM ROOM

10/10 Excellent

Juan

Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 11, 2024
Hi Juan! Thank you for choosing La Quinta Inn by Wyndham San Antonio I-35 N at Toepperwein and for the fantastic 5 out of 5 rating! We are delighted to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we are thrilled that our efforts to provide exceptional service and a comfortable environment have made a positive impact on your visit. Your positive feedback is truly appreciated, and we look forward to the pleasure of welcoming you back for another outstanding stay. If there's anything specific you enjoyed or any suggestions you may have, we'd love to hear more about your experience.

2/10 Terrible

ANGELA

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I ended up at the hospital because I was eaten up by bedbugs. The roaches took over the room. When I told the front desk about the had a nasty attitude.
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 9, 2024
Hi Angela! I am truly sorry to hear about your experience, and I want to extend my sincerest apologies for the inconvenience and discomfort you encountered during your stay. Your feedback is deeply concerning, and it's not reflective of the standards we strive to uphold. I assure you that we take reports of pests seriously, and immediate action will be taken to address this issue. Our team will thoroughly inspect and treat the affected areas to ensure a clean and comfortable environment for our guests. Additionally, I apologize if the interaction with our front desk staff was not up to our usual standards. We will address this matter internally to prevent similar incidents in the future. Thank you for bringing these issues to our attention, and I hope you recover quickly. If there's anything we can do to assist you further, please don't hesitate to reach out. Wishing you a swift recovery and a Happy New Year!

10/10 Excellent

Roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 10, 2024
Hi Donna! A big thank you for sharing your positive experience and giving us a perfect 5 out of 5 rating! We are delighted to hear that your stay with us met or exceeded your expectations. Your feedback is truly appreciated, and it inspires our team to continue delivering top-notch service. We look forward to the pleasure of hosting you again for another exceptional stay at La Quinta Inn by Wyndham San Antonio I-35 N at Toepperwein.

2/10 Terrible

Crystal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say this was a $50 hotel not $100. Room was dirty,mattresses were old
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 4, 2024
Hi Crystal! We appreciate you taking the time to share your feedback, and we apologize for the cleanliness and comfort issues you encountered during your stay. Your experience is not reflective of our usual standards, and we take your comments seriously. Our team will promptly address the concerns you've raised to ensure that such issues are not repeated in the future. We value your input, and your feedback will guide us in making necessary improvements. If there's anything specific you would like to share or if there's anything we can do to make amends, please feel free to let us know. Wishing you a Happy New Year with improved travel experiences.

4/10 Poor

Juan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of Miskitos inside and sinke not working properly
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on Dec 30, 2023
Hi Juan,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team is committed to maintaining a comfortable environment for our guests, and we have taken note of your concerns regarding mosquitoes and the sink. We regularly conduct pest control measures and will ensure that the issue is addressed promptly. Additionally, our maintenance team will inspect and address the sink concern to ensure it meets the standards we strive to uphold. Thank you for bringing these matters to our attention; we value your input as it helps us improve our services.