Exterior

Reviews of Hotel Indigo San Antonio Riverwalk, an IHG Hotel

3.5 out of 5
Hotel Indigo San Antonio Riverwalk, an IHG Hotel
830 N Saint Marys St, San Antonio, TX

Reviews

7.8

Good

Rating 10 - Excellent. 431 out of 1012 reviews" "
Rating 8 - Good. 245 out of 1012 reviews" "
Rating 6 - Okay. 155 out of 1012 reviews" "
Rating 4 - Poor. 108 out of 1012 reviews" "
Rating 2 - Terrible. 73 out of 1012 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Lee

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel was very basic. In room amenities were old
Stayed 2 nights in Mar 2024

2/10 Terrible

Sedrick

Travelled with group
Disliked: Staff & service, amenities
Called for early check in the day before. It was confirmed. Upon arrival I was told they do not guarantee early check in. Had to wait over an hour for room to become available. Front desk clerk Kimberlee was very unpleasant. Also called in and was hung up on twice
Stayed 1 night in Mar 2024

10/10 Excellent

James

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Beautiful back patio, right on the river walk
Stayed 1 night in Mar 2024

10/10 Excellent

Jami

Stayed 4 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location within walking distance to the Tobi Center.
Stayed 1 night in Mar 2024

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like to be payed for parking
Stayed 1 night in Mar 2024

10/10 Excellent

Tamra

Stayed 1 night in Feb 2024

4/10 Poor

cale

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Definitely not worth the $250 a night we paid. Save some money and stay somewhere else. This place isn’t that special.
Stayed 1 night in Feb 2024

6/10 Okay

shawn

Travelled with family
Disliked: Cleanliness, staff & service
4 nights= 3 maid cleaning. They used the same sheets all 3 times. Flipped then turned inside out
Stayed 4 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read some bad reviews on this place but honestly I really enjoyed my stay. The room was spacious and very clean. Front staff was good. The self parking isn’t far at all. Like literally across the street.
Stayed 1 night in Feb 2024

8/10 Good

Julio

Stayed 4 nights in Feb 2024

8/10 Good

Sheri, Cherokee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and it is on the river but it’s about a 20 minute walk to the main part of the river walk. The rooms were clean and well furnished but a little dark.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Cody

Liked: Cleanliness, staff & service
No parking
Stayed 1 night in Feb 2024

8/10 Good

Carter

Liked: Cleanliness, staff & service, amenities
Nice hotel , but average . Location is not too convenient, but price was good for the Riverwalk .
Stayed 2 nights in Feb 2024

10/10 Excellent

Barb

The staff is really friendly and helpful. We loved the location and easily walked everywhere!!!!
Stayed 1 night in Feb 2024

4/10 Poor

Kristina

Travelled with partner
Disliked: Cleanliness
The room wasn’t very clean
Stayed 1 night in Feb 2024

10/10 Excellent

Jose Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay.
Stayed 3 nights in Dec 2023

6/10 Okay

Knut-Einar

Stayed 1 night in Feb 2024

10/10 Excellent

Giovanna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, pleasant and helpful staff. Would definitely book again.
Stayed 3 nights in Jan 2024

2/10 Terrible

BRITTANY

Stayed 1 night in Jan 2024

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, small, quiet atmosphere. Very good staff. We will return.
Stayed 2 nights in Jan 2024

2/10 Terrible

Mollie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room we stayed in smelt like mold and mildew, the floors were dirty and outside the room window was trash everywhere. For almost $300 for one night, I’d never suggest this hotel.

4/10 Poor

Mollie

Stayed 1 night in Jan 2024

2/10 Terrible

Michael

Travelled with family, Travelled with partner
Disliked: Staff & service
Cleaning staff were using drugs and cleaning 1 room next to ours for 5 hours.
Stayed 2 nights in Jan 2024

2/10 Terrible

Mark

Travelled with family
Disliked: Staff & service, amenities
The check-in process was poor. The hotel room was not cleaned and restocked with clean linens and towels and the hotel location was not great and the rate was ridiculously high considering the location and all of the issues.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Maria

Stayed 2 nights in Dec 2023

10/10 Excellent

Megan

Stayed 1 night in Dec 2023

10/10 Excellent

Erica

Stayed 1 night in Dec 2023

2/10 Terrible

DAVID

Stayed 1 night in Dec 2023

4/10 Poor

Salma

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Oneida, Miami

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was not knowledgeable of simple questions when asked they weren't sure of the answers.
Stayed 1 night in Dec 2023

6/10 Okay

Emily

Travelled with family
Liked: Cleanliness, staff & service
Rooms are small for $200.00 a night. Have a funky smell to them/older. Parking for your car is either $35.00 to self park or $55.00 valet which is not disclosed until arrival
Stayed 1 night in Dec 2023

10/10 Excellent

Estella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Eileen

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeff

Stayed 1 night in Dec 2023

8/10 Good

Beth

Stayed 3 nights in Dec 2023

10/10 Excellent

Gina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and location.
Very nice location and the rooms are excellent. The free breakfast was served at the table...not a buffet. All the service was excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

Ramon, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Anthony

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
NO!...Not a 3 star hotel
The pictures on the website make this hotel look inviting..comfortable..quaint..luxurious. Dont be fooled! This is a motel 6 with a hotel ritz price. Youre in a dark oart of north SA, far removed from the "RiverWalk" experience. Rate was $300...Tiny Rooms are upgraded, but thats where it ends. No overhead lighting. No lighting in bathrooms. View was a back alley with no open patio. Arrived late friday night. Barr closed at 10. Hotel does even have a front desk. Dogs everwhere. No microwave in room. TV did not work. No coffee in lobby. High priced restaurant..no free breakfast. Asked to pay $35 for parking in a full non secured lot across the street. Valet parking was $45 and lot was 2 blocks away. Night manager..too busy on the phone and computer...rude, escalating, and non apologetic...very, very disappointing!!! We canceled 3 reservations and left at midnight. Save your money!!! Stay somewhere else!
Stayed 1 night in Dec 2023

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very convenient to the Tobin center.
Stayed 1 night in Nov 2023

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed that a river view room didn’t have anywhere close to a river view and room pictures show a balcony/ patio that is not what is provided in our room.
Stayed 1 night in Nov 2023