Ratings based on 5,724 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great place to stay

Posted 8-Feb-2016
It's in the perfect part of downtown. Eclectic and well-decorated and we had a great time.
4 out of 5
Recommended
for Everyone
by A verified traveller from Austin,TX

Nice Hotel Close to The RiverWalk

Posted 27-Jan-2016
Nice Hotel, very well located in San Antonio, easy access to everywhere. The bathroom could be better with no bathtub and with bigger shower with more pressure and fast hot water. Also the blackout curtains should "blackout" the brightness from outside ;-) The bed and the pillows are excellent !!!!
Comment from Hotel Management
28-Jan-2016 by Troy, Hotel Management
Thank you for taking the time to post a review of your recent stay. I’m pleased to read you enjoyed our excellent location. We hope you will come back again very soon. Troy Mathews General Manager
3 out of 5
by A verified traveller

No lo recomiendo, parking y desayuno muy caros

Posted 25-Jan-2016
Pros: Las habitaciones son amplias y cómodas aún que ya se ven viejas. La ubicación es muy agradable.
Cons: El costo. Es excesivo al sumar $70 del desayuno y el estacionamiento. La comida no es buena, el buffet pobre y las instalaciones no lo valen.
Las habitaciones son amplias y cómodas aún que ya se ven viejas, es agradable estar a la orilla del río, la habitación vale el precio pero, se vuelve excesivo al sumar el costo del desayuno y el estacionamiento. Los estacionamientos frente al hotel cobran 16 dólares y el hotel $35!! La comida no es buena, el buffet es muy pobre y el mínimo a pagar por el desayuno son $16 ó $18 por persona. Finalmente hay que considerar $70 dólares más por día por habitación y de ese modo no vale la pena ya que tampoco es un hotel con instalaciones impecables ó un buen buffet de desayuno. Les recomiendo que mejor busquen otra opción.
5 out of 5
Recommended
for Everyone
by A verified traveller from Irving, TX

Simply the best

Posted 24-Jan-2016
This is the second time I've stayed here. I was just as pleased this visit as I was before. Even though it's a little pricier than I'd like, it's well worth it. I'll definitely return in the future.
Comment from Hotel Management
28-Jan-2016 by Troy, Hotel Management
Thank you for continuing to stay with us. It is our goal to provide exceptional customer service every time our guests stay at the hotel. We look forward to seeing you again very soon! Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel on the River Walk

Posted 24-Jan-2016
can't complain about anything! Great stay! Would definitely recommend!
Comment from Hotel Management
25-Jan-2016 by Troy, Hotel Management
Thank you for the 5 star review! I'm pleased to read you enjoyed your stay and we hope you will be back soon. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable ambiance clean and spacious rooms.

Posted 24-Jan-2016
Pros: Definitely the location in relation to popular sites in downtown San Antonio.
Cons: An explanation of the rules and process of incidental fees at time of check-in.
Location: The riverwalk, the Alamo and plenty of eateries
Returning guest. The experience was just as exciting as the first time.
Comment from Hotel Management
29-Jan-2016 by Troy, Hotel Management
Thank you for taking time to post a review of your recent stay. I'm pleased to read you enjoyed the spacious suites and great location. We hope you will return again. Troy Mathews General Manager
3 out of 5
by A verified traveller from Tampa

Within walking distance of a lot of activities

Posted 23-Jan-2016
Pros: I liked the lay out of the room.
Cons: Housekeeping. Came back at 5:30 one day and room had not been touched. Had to call down twice to ask for towels.
Location: The location is good. Close to great restaurants, the Alama, Rivercenter mall.
Not good. Couldn't find my reservation. Even though under my last name.
Comment from Hotel Management
25-Jan-2016 by Troy, Hotel Management
We appreciate your detailed review of your recent stay. I apologize for the issues you experienced and I will speak to our staff regarding your comments. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Refugio, TX

Great location!

Posted 21-Jan-2016
Pros: Convenient location. Quiet. Pretty.
Location: La Villita is very close. It is on the Riverwalk. We drove to the AT&T Center for a Spurs game and it was a quick 20 min. drive.
We chose Hotel Contessa because it is on the Riverwalk, yet on a quiet area of the river. It is a very short walk to La Villita. We have absolutely no complaints on this hotel. We parked across the street in a public parking lot for $16.00/day.
Comment from Hotel Management
21-Jan-2016 by Troy, Hotel Management
Thank you for choosing to stay at the hotel during your recent visit to San Antonio. We look forward to seeing you again. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jan-2016
Great location. Staff was awesome. Room was spacious and beautiful.
Comment from Hotel Management
21-Jan-2016 by Troy, Hotel Management
Thank you for your compliments to our great location directly on the Riverwalk and awesome staff. We look forward to your return visit. Troy Mathews General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel.

Posted 19-Jan-2016
Pros: Suite was very comfortable.
Cons: Bar and restaurant.
Location: The hotel is right on the river walk but is fairly quiet. Perfect location.
Check in experience was quick but the desk person seemed a little curt. The suite was big and roomy and very pleasant. The refrigerator was locked and didn't feel like calling to get someone to come up and unlock it. I was disappointed with the bar and restaurant menu. They used to have wonderful tapas and many Spanish dishes. Now it is a very limited menu and it's the same in both the bar and restaurant. The employees in the restaurant and bar seemed hurried and nervous although there were very. very few customers. The food was very tasty. Drinks were so-so. Our housekeeper was very friendly and enjoyed chatting with her. I would definitely stay there again but would eat and drink somewhere else.
Comment from Hotel Management
20-Jan-2016 by Troy, Hotel Management
We sincerely appareciate the review of your recent stay and compliments to our staff. I’ll share your comments with our staff so we may continue to improve our service and we look forward to your return visit. Troy Mathews General Manager