Ratings based on 6,017 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

A very nice hotel on the Riverwalk.

Posted 13-May-2016
You can't go wrong with this choice of stay. They have beautiful rooms and in a very convenient place in the heart of downtown San Antonio. I enjoyed my stay there...
Comment from Hotel Management
16-May-2016 by Troy, Hotel Management
We are so pleased you enjoyed our beautiful hotel with spacious suites and convenient location in downtown San Antonio. We hope you will come back again very soon. Troy Mathews General Manager
5out of 5
by A verified traveller

Great stay on the quiet end of the river walk

Posted 12-May-2016
Pros: Walkability, large, well-appointed suites, staff
Cons: The pool area is mediocre. There's bar service to the pool, but no menus and no way to know if you don't ask.
Fantastic hotel staff and customer service. The rooms are well appointed. Great location, very walkable.
Comment from Hotel Management
19-May-2016 by Troy, Hotel Management
Thank you for taking the time to post a review and for the 5 star rating. I’m pleased to read you enjoyed our spacious suites and great location. I will share your feedback with our team and we hope to see you again very soon. Troy Mathews General Manager
5out of 5
by A verified traveller fromMICHIGAN

Wonderful location

Posted 8-May-2016
Pros: Location and size of suites
Location: Riverwalk is at the door Western Museum next door is great
Suite was perfect. Large and Roomy Treated like royalty for our 44th anniversary Eddie G knocked himself out for us
Comment from Hotel Management
19-May-2016 by Troy, Hotel Management
Thank you for taking the time to post a review and for choosing to stay with us for your 44th anniversary. I’m pleased to read our amazing staff treated you like royalty. We look forward to seeing you again very soon! Troy Mathews General Manager
5out of 5
by A verified traveller

Posted 5-May-2016
Everything about this hotel was fantastic! From it's location on the Riverwalk to the bellman "Fast Eddy" who was there for all our needs.Would go back there in a heart beat!
Comment from Hotel Management
6-May-2016 by Troy, Hotel Management
I’m so pleased you enjoyed your stay. Our staff strives to provide exceptional service and I will share your feedback with our team. We look forward to seeing you again very soon! Troy Mathews General Manager
5out of 5
by A verified traveller

Posted 4-May-2016
Pros: Staff went out of their way to help and problem solve. The pool and hot tub on the roof were lovely.
Location: Located on the Riverwalk, close to all the restaurants and shops, but on a cool peaceful stretch. Easy walk to the Conference center and Alamo.
The rooms were large (more like a suite) and well designed. All the staff, we interacted with, were very nice and helpful. It was a soothing, relaxing place to return to after a long day at a conference.
Comment from Hotel Management
6-May-2016 by Troy, Hotel Management
I’m thrilled to read our staff went out of their way to help and solve a problem. Thank you for your compliments to our popular rooftop pool and great location along the Riverwalk. We look forward to your next visit to the hotel. Troy Mathews General Manager
5out of 5
by A verified traveller fromNew York

Cute Hotel, close to everything.

Posted 4-May-2016
This hotel was so cute and in the perfect location on the Riverwalk. The rooms were very roomy and clean, and the pool area was very cute, clean, and comfortable. The staff was very pleasant and accommodating. I am very happy we decided to stay here and recommend to everyone!
Comment from Hotel Management
6-May-2016 by Troy, Hotel Management
I’m glad you found the hotel cute and enjoyed our perfect location on the Riverwalk. We sincerely appreciate the recommendation and we look forward to seeing you again very soon! Troy Mathews General Manager
4out of 5
by A verified traveller

Great location

Posted 3-May-2016
Considering the price there are some expectations that were missed. No bathropes. Room was freezing, even after turning AC completely off at 5pm on a day that was 85f the room remained cold until the next morning. Some may like this, personally below 70f is unnecessary. 8:30am room cleaning calls on a Sunday? Seriously? Wifi is dial-up modem slow.
Comment from Hotel Management
4-May-2016 by Troy, Hotel Management
Thank you for your candid review and your comments regarding your stay. Our staff discusses all guest feedback so we may continue to improve our service. I will share your review with our team and we hope you will stay with us again. Troy Mathews General Manager
5out of 5
by A verified traveller

Good location and very nice hotel.

Posted 1-May-2016
Pros: Great location and excellent accommodations.
The hotel was exactly as promised and what we were expecting. The room was very clean and roomy. The bedding was very comfortable and we slept very well. The room had a decent view of the river and was very quite. We also enjoyed the bar and happy hour.
Comment from Hotel Management
13-May-2016 by Troy, Hotel Management
Thank you for the 5 star review of the hotel. I'm pleased to read the hotel was exactly as expected. We look forward to seeing you again very soon. Troy Mathews General Manager
4out of 5
by A verified traveller fromsocal

Good for a getaway

Posted 28-Apr-2016
Great concierge. Fast, professional staff from check in to check out. The only thing is, for an expensive hotel. One would think the towels would be fluffy and the bathroom would be better than a $90 a night one.
Comment from Hotel Management
29-Apr-2016 by Troy, Hotel Management
Thank you very much for your review of the hotel. We hope you will be back again very soon. Troy Mathews General Manager
4out of 5
by A verified traveller

Good access to Riverwalk

Posted 27-Apr-2016
Rooms were nice, comfortable, and reasonably clean. We expected more from housekeeping than replacing towels, emptying trash cans, and making the bed. Cleaning surfaces and running the vacuum would have been nice too. Overall we had a wonderful time; access to the Riverwalk, the pool, and spa were great. I would definitely return and recommend!
Comment from Hotel Management
28-Apr-2016 by Troy, Hotel Management
Thank you for taking the time to post a review. It is our goal to provide exceptional service and I will share your comments with our housekeeping team so we may continue to improve. We hope you will continue to stay with us when you return to San Antonio. Troy Mathews General Manager