Ratings based on 5,963 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from socal

Good for a getaway

Posted 28-Apr-2016
Great concierge. Fast, professional staff from check in to check out. The only thing is, for an expensive hotel. One would think the towels would be fluffy and the bathroom would be better than a $90 a night one.
Comment from Hotel Management
29-Apr-2016 by Troy, Hotel Management
Thank you very much for your review of the hotel. We hope you will be back again very soon. Troy Mathews General Manager
4 out of 5
by A verified traveller

Good access to Riverwalk

Posted 27-Apr-2016
Rooms were nice, comfortable, and reasonably clean. We expected more from housekeeping than replacing towels, emptying trash cans, and making the bed. Cleaning surfaces and running the vacuum would have been nice too. Overall we had a wonderful time; access to the Riverwalk, the pool, and spa were great. I would definitely return and recommend!
Comment from Hotel Management
28-Apr-2016 by Troy, Hotel Management
Thank you for taking the time to post a review. It is our goal to provide exceptional service and I will share your comments with our housekeeping team so we may continue to improve. We hope you will continue to stay with us when you return to San Antonio. Troy Mathews General Manager
4 out of 5
by A verified traveller from Alexandria, VA

Good location

Posted 27-Apr-2016
Pros: Location on river walk; clean and spacious accommodations.
Cons: More detailed concierge assistance. Provide more brochures, map, details about sights, transportation options, and special offers/coupons.
Location: River walk, the Alamo, tower of the Americas
Good location for walking around town. Room had view of fiesta parade--surprise bonus.
Comment from Hotel Management
27-Apr-2016 by Troy, Hotel Management
We appreciate your feedback of your recent stay. I will share your comments with our team and we hope you will be back very soon. Troy Mathews General Manager
Comment from Hotel Management
27-Apr-2016 by Troy, Hotel Management
We appreciate your feedback of your recent stay. I will share your comments with our team and we hope you will be back very soon. Troy Mathews General Manager
5 out of 5
by A verified traveller from Houston

Great Location

Posted 27-Apr-2016
The location is great, just at Riverwalk. Family friendly hotel.
Comment from Hotel Management
27-Apr-2016 by Troy, Hotel Management
Thank you for the 5 star review of the hotel. I'm pleased to read you enjoyed our great location directly on the Riverwalk. We hope you and your family come back very soon. Troy Mathews General Manager
4 out of 5
by A verified traveller from Boston

Great hotel along riverwalk.

Posted 25-Apr-2016
Pros: Location
Cons: Wifi in the room was very spotty and the valet charges for overnight parking are overly expensive.
Location: You can walk around downtown and on the riverwalk. Fantastic location.
Great location. Nice oversized room with pullout sofa and sitting area. Good view of San Antonio.
Comment from Hotel Management
26-Apr-2016 by Troy, Hotel Management
Thank you for staying with us during your recent vacation to San Antonio. Like many downtown hotels, we offer valet for a nightly fee and there are many public parking garages near our lcoation. I’m pleased to read you enjoyed our spacious suites and great views. We hope you stay with us again in the near future. Troy Mathews General Manager
5 out of 5
by A verified traveller from California

Excellent customer service

Posted 24-Apr-2016
Our hotel stay was definitely a great one, from the check in process to check out, the valet guys were very courteous as well. We will definitely be returning back to San Antonio and staying at this hotel.
Comment from Hotel Management
25-Apr-2016 by Troy, Hotel Management
We sincerely appreciate the 5 star review of our hotel. I’m so pleased you had a great stay and we look forward to seeing you again very soon! Troy Mathews General Manager
4 out of 5
by A verified traveller

Nice hotel on the riverwalk

Posted 22-Apr-2016
Staff very helpful, very pleasant stay. Thought daily clean could have been a deeper clean in the bathroom. Overall will recommend this hotel.
Comment from Hotel Management
25-Apr-2016 by Troy, Hotel Management
I’m so pleased our staff was very helpful and you enjoyed your stay. We appreciate the recommendation and look forward to your return visit. Troy Mathews General Manager
5 out of 5
by A verified traveller from New York

Fantastic Experience

Posted 15-Apr-2016
Cons: Housecleaning could be improved
This is a great hotel if you plan on visiting the Riverwalk. It is a short walk to the restaurants, bars and shops, but quieter and more secluded than other parts of the Riverwalk. The lobby bar is fantastic. The service at the entire hotel was impeccable. Nothing at all to complain about.
Comment from Hotel Management
15-Apr-2016 by Troy, Hotel Management
Thank you for providing feedback about your recent stay. We appreciate the compliments on our great location along the Riverwalk and to nearby attractions. I will share your comments with our team and we hope you will be back very soon. Troy Mathews General Manager
5 out of 5
by A verified traveller from TX

Posted 15-Apr-2016
We had a wonderful stay in SA. The hotel was a perfect location for enjoying all the sites!
Comment from Hotel Management
15-Apr-2016 by Troy, Hotel Management
Thank you for the 5 star review of the hotel! We are thrilled you had a wonderful stay and enjoyed all the sites. We look forward to seeing you again very soon. Troy Mathews General Manager
4 out of 5
by A verified traveller from NJ

Posted 13-Apr-2016
Hotel centrally located on the RiverWalk. Very nice with lovely roof top pool & hot tub. Concierge and valet service were also excellent.
Comment from Hotel Management
14-Apr-2016 by Troy, Hotel Management
Thank you for taking the time to post a review. We appreciate your compliments to our rooftop pool and hot tub. I'll share your comments with our concierge and valet & we look forward to your return visit. Troy Mathews General Manager