Ratings based on 6,160 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Good service and excellent view to the river walk

Posted 24-Jul-2016
Everything was great, but remember to ask your car to the Ballet parking 30 minutes before leaving
5out of 5
by A verified traveller fromA

Beautiful hotel... Located on the Riverwalk

Posted 23-Jul-2016
Luxurious hotel. Great staff. Excellent location
5out of 5
by A verified traveller

Right on the Riverwalk! It was awesome!

Posted 20-Jul-2016
Great hotel! Nice and spacious! Enough for a family of 5 to stay very comfortably.
Comment from Hotel Management
21-Jul-2016 by Troy, Hotel Management
Thank you very much for your 5 star review and for choosing our hotel for your family. Our spacious suites are very popular with large groups and we are so glad you enjoyed your stay. We hope you will be back again very soon! Troy Mathews General Manager
3out of 5
by A verified traveller fromtexas

Beware of upgrades

Posted 16-Jul-2016
Had 6 people in my party, booked a room with 2 dbl and a sofa sleeper, was "upgraded" to a room with a king and sofa sleeper do to a "glitch" in their system. Needless to say we didn't have enough room. They gave us free breakfast but you can't sleep on breakfast. For $350 a night you should get what you pay for.
Comment from Hotel Management
20-Jul-2016 by Troy, Hotel Management
I sincerely apologize we did not have the room type you originally booked. I will discuss your comments with our Reservations Department to ensure this does not happen in the future. Thank you for bringing this situation to our attention and we hope you will consider staying with us again. Troy Mathews General Manager
5out of 5
by A verified traveller fromOregon

Love this hotel

Posted 10-Jul-2016
We stay here every time we visit the Riverwalk. The hotel is super clean and comfortable. The staff is always nice and accommodating. Perfect location to walk to many restaurants, bars and shops. And we love the pool on the rooftop!
Comment from Hotel Management
11-Jul-2016 by Troy, Hotel Management
Thank you for continuing to stay at our hotel when you visit the Riverwalk. It is our goal to provide superior service so our guests come back time and time again. I will share your wonderful review with our team and we will see you again very soon! Troy Mathews General Manager
5out of 5
by A verified traveller fromAtlanta

Posted 6-Jul-2016
Great location to river walk hotel was beautiful great hotel staff "fast" Eddie such a nice guy and very helpful would highly recommend this hotel
Comment from Hotel Management
7-Jul-2016 by Troy, Hotel Management
Thank you for the 5 star review of the hotel and your compliments to our great location & staff. I will share your kind words with our team and we look forward to having you back again very soon. Troy Mathews General Manager
5out of 5
by A verified traveller

Posted 30-Jun-2016
Very quiet and great location ... It's a little off the trail of the river walk but that's not really a bad thing.
Comment from Hotel Management
1-Jul-2016 by Troy, Hotel Management
Thank you for the 5 star review and for your compliments to our great location. We look forward to seeing you again very soon. Troy Mathews General Manager
5out of 5
by A verified traveller

Posted 28-Jun-2016
Excellent location and amazing rooms! We were even able to check in early.
Comment from Hotel Management
29-Jun-2016 by Troy, Hotel Management
Thank you for the 5 star review. We are so pleased you enjoyed our great location and spacious suites. We hope you will be back again very soon. Troy Mathews General Manager
5out of 5
by A verified traveller fromHouston,Tx.

Nice Hotel.... steps from the River walk.

Posted 23-Jun-2016
Pros: The rooms and the personnel which were very courteous and helpful.
Cons: The noise from the street and also the rate for parking those are the only reason I will not give it a 5 star.
Location: Real close walk to the Alamo and shopping mall.Short drive to Market Square.
Satisfied with rooms real clean.Great housekeeping. .
Comment from Hotel Management
26-Jun-2016 by Troy, Hotel Management
Thank you for taking the time to post a review of you recent stay. I’m pleased to read you enjoyed our great location nearby many popular attractions. I will share your comments with our staff and we look forward to seeing you again very soon. Troy Mathews General Manager
3out of 5
by A verified traveller fromsan antonio

Not a 4 star hotel

Posted 22-Jun-2016
Pool was dirty Got overcharged Pool was small Valet service wasn't the best
Comment from Hotel Management
23-Jun-2016 by Troy, Hotel Management
Thank you for candid review of your stay. I apologize for the cleanliness of the pool and the valet service. I will discuss your comments with our team so we may correct the issues. Troy Mathews General Manager