Title: El Tropicano Riverwalk Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # El Tropicano Riverwalk Hotel Riverwalk hotel with a health club and a rooftop terrace ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/20000/15300/15257/acdb197f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/1000000/20000/15300/15257/389c70cf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/1000000/20000/15300/15257/a7550292.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/20000/15300/15257/9a536ae9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/20000/15300/15257/d5af4cee.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in the heart of San Antonio, El Tropicano Riverwalk Hotel features a rooftop terrace and poolside bar with city views. Guests can start their day with breakfast at Mangos or coffee from the on-site cafe before relaxing in the garden or connecting to high-speed WiFi. 6.2 ## Popular amenities - Bar - Pool - 24/7 front desk - Gym - Parking available - Housekeeping ## Room options ### Check availability for these dates Tonight [Nov. 20 - Nov. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=15257&PinnedHotelID=15257&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=15257&PinnedHotelID=15257&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 21 - Nov. 22](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=15257&PinnedHotelID=15257&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=15257&PinnedHotelID=15257&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=15257&PinnedHotelID=15257&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=15257&PinnedHotelID=15257&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=15257&PinnedHotelID=15257&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=15257&PinnedHotelID=15257&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ![Desk, iron/ironing board, free cribs/infant beds, rollaway beds](https://images.trvl-media.com/lodging/1000000/20000/15300/15257/de3ad244.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, Non Smoking ### Highlights Air conditioning Free cribs/infant beds Refrigerator TV Shower/tub combination Private bathroom Hair dryer Coffee/tea maker - 250 sq ft - Sleeps 4 - 2 Double Beds ![Desk, iron/ironing board, free cribs/infant beds, rollaway beds](https://images.trvl-media.com/lodging/1000000/20000/15300/15257/de3ad244.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, Non Smoking, Poolside ### Highlights Balcony Air conditioning Free cribs/infant beds Refrigerator TV Shower/tub combination Private bathroom Hair dryer - 250 sq ft - Sleeps 4 - 2 Double Beds ![Desk, iron/ironing board, free cribs/infant beds, rollaway beds](https://images.trvl-media.com/lodging/1000000/20000/15300/15257/78c7ad37.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking ### Highlights Balcony Air conditioning Free cribs/infant beds Refrigerator TV Shower/tub combination Private bathroom Hair dryer - 250 sq ft - Sleeps 2 - 1 King Bed ![Desk, iron/ironing board, free cribs/infant beds, rollaway beds](https://images.trvl-media.com/lodging/1000000/20000/15300/15257/ea17567f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed, Non Smoking ### Highlights Air conditioning Free cribs/infant beds Refrigerator TV Shower/tub combination Private bathroom Hair dryer Coffee/tea maker - 250 sq ft - Sleeps 2 - 1 Queen Bed ![Desk, iron/ironing board, free cribs/infant beds, rollaway beds](https://images.trvl-media.com/lodging/1000000/20000/15300/15257/ea17567f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed, Accessible, Non Smoking ### Highlights Air conditioning Free cribs/infant beds Refrigerator TV Shower/tub combination Private bathroom Hair dryer Coffee/tea maker - 250 sq ft - Sleeps 2 - 1 Queen Bed ![Desk, iron/ironing board, free cribs/infant beds, rollaway beds](https://images.trvl-media.com/lodging/1000000/20000/15300/15257/de3ad244.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning Free cribs/infant beds Refrigerator TV Shower/tub combination Private bathroom Hair dryer Coffee/tea maker - 247 sq ft - Sleeps 2 - 2 Double Beds OR 1 King Bed ![Desk, iron/ironing board, free cribs/infant beds, rollaway beds](https://images.trvl-media.com/lodging/1000000/20000/15300/15257/78c7ad37.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Accessible, Non Smoking ### Highlights Air conditioning Free cribs/infant beds Refrigerator TV Shower/tub combination Private bathroom Hair dryer Coffee/tea maker - 248 sq ft - Sleeps 4 - 1 King Bed ## You may also like Ad ![Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/36000000/35530000/35521700/35521692/8906b7e8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Bevy Hotel Boerne, a DoubleTree by Hilton Boerne - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Antonio-Hotels-El-Tropicano-Riverwalk-Hotel.h15257.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Antonio-Hotels-El-Tropicano-Riverwalk-Hotel.h15257.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C29.43197%2C-98.48861&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=oUsHowPoL169pv1mt6I-lMgcA60=) 110 Lexington Avenue, San Antonio, TX, 78205 #### What's nearby - San Antonio River - 1 min walk - 0.1 km - Tobin Center for the Performing Arts - 3 min walk - 0.3 km - River Walk - 8 min walk - 0.8 km - San Antonio Majestic Theater - 8 min walk - 0.8 km - Alamo - 9 min walk - 0.8 km #### Getting around - San Antonio Station - 8 min drive - San Antonio International Airport (SAT) - 15 min drive #### Restaurants - ‪Hopscotch - ‬11 min walk - ‪Vela Coffee - ‬11 min walk - ‪Beans & Brews - ‬11 min walk - ‪The Moon's Daughters - ‬4 min walk - ‪Idle Beer Hall & Brewery - ‬8 min walk ## About this property ### El Tropicano Riverwalk Hotel Hotel near San Antonio River River Walk and Henry B. González Convention Center are located near El Tropicano Riverwalk Hotel, which provides an airport shuttle, a poolside bar, and a rooftop terrace. The on-site restaurant, Mangos, serves breakfast. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden. Additional perks include: - An outdoor pool - Cooked-to-order breakfast (surcharge), valet parking (surcharge), and express check-out - A computer station, an elevator, and multilingual staff - ATM/banking services, free newspapers, and wedding services Room features All 306 rooms boast comforts such as air conditioning, in addition to amenities like free WiFi. Other conveniences in all rooms include: - Rollaway/extra beds (surcharge) and free cribs/infant beds - Refrigerators and irons/ironing boards - 27-inch TVs with premium channels - Coffee/tea makers, daily housekeeping, and desks ## Similar properties ![Game room](https://images.trvl-media.com/lodging/1000000/290000/288400/288321/ef3ca433.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riverwalk Plaza Downtown San Antonio - Pool - Free WiFi - Restaurant - Air conditioning 8.2 Very good 6,092 reviews CA $125 CA $147 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=288321&PinnedHotelID=288321&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/3000000/2220000/2212000/2211923/33df8295.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Comfort Suites Alamo - Riverwalk Downtown San Antonio - Pet-friendly - Free WiFi - Air conditioning - Gym 7.6 Good 1,001 reviews CA $115 CA $135 total includes taxes & fees Dec 15 - 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Wheelchair-accessible parking available ### Food and drink - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - Snack bar/deli ### Restaurants on site - Mangos ### Things to do - Health club - Outdoor pool - TV in common areas ### Family friendly - In-room crib - In-room refrigerator - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Wedding services ### Business services - 24-hour business center - 37,000 square feet of conference space - Computer station - Meeting rooms ### Outdoors - Garden - On the riverwalk - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Elevator - Handrails in stairways - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk ### More - 9 floors - Ballroom ## Room amenities ### Bedroom - Free crib - Rollaway/extra bed (surcharge) ### Bathroom - Hair dryer - Towels provided ### Entertainment - 27-inch TV with premium cable channels ### Food and drink - Coffee/tea maker - Refrigerator ### More - Air conditioning (climate-controlled) - Desk - Iron/ironing board ## Policies ### Check-in Check-in start time: 4 PM; Check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 50 per pet, per stay Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 19 lbs per pet) ### Children and extra beds Children are welcome Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 10 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 45 per day We have included all charges provided to us by the property. ### Optional extras - Self parking fee: USD 29.00 per day (in/out privileges) - Valet parking fee: USD 29.00 per day (in/out privileges) - Pet fee: USD 50 per pet, per stay - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Rollaway bed fee: USD 10 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### Property is also known as El Tropicano El Tropicano Hotel El Tropicano Hotel Riverwalk El Tropicano Riverwalk El Tropicano Riverwalk Hotel Hotel El Tropicano Hotel Tropicano Tropicano Hotel Tropicano Hotel Riverwalk Tropicano Riverwalk El Tropicano Riverwalk Hotel San Antonio El Tropicano Riverwalk San Antonio El Tropicano Riverwalk El Tropicano Riverwalk Hotel Hotel El Tropicano Riverwalk Hotel San Antonio El Tropicano Riverwalk Hotel Hotel San Antonio ## Frequently asked questions ### Does El Tropicano Riverwalk Hotel have a pool? > Yes, this property has an outdoor pool. ### Is El Tropicano Riverwalk Hotel pet-friendly? > Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 19 lbs per pet. There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees. ### How much is parking? > Self parking is available for USD 29.00 per day. Valet parking is available for USD 29.00 per day. ### What time is check-in at El Tropicano Riverwalk Hotel? > Check-in start time: 4 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). ### What time is check-out at El Tropicano Riverwalk Hotel? > Check-out is at noon. Late check-out is available for a fee. ### Where is El Tropicano Riverwalk Hotel located? > Located in Downtown San Antonio, this hotel is within a 15-minute walk of San Antonio River, River Walk, and Alamo. Henry B. González Convention Center and Market Square are also within 1 mi (2 km). San Antonio Station is 28 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## El Tropicano Riverwalk Hotel Reviews 6.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 162 8 - Good 241 6 - Okay 240 4 - Poor 159 2 - Terrible 202 ### 6.6/10 Cleanliness ### 7.0/10 Staff & service ### 6.2/10 Amenities ### 6.0/10 Property conditions & facilities ### 8/10 Good #### John Apr 18, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hidden charges Only bad thing I would really have to say is that they don't let you know there's a deposit we have to pay for every day we stay, and it's a high deposit. They should notify people as their booking about it. Wasn't able to really enjoy because the deposit we had to leave was our fun money. ##### John Stayed 7 nights in Mar 2020 ### 4/10 Poor #### Stacy Mar 31, 2020 Disliked: Property conditions & facilities #### Bad experience! The hotel looks nothing like pictures and had to change to three different rooms due to no working ac. Very disappointing hotel would not stay again ##### Stacy Stayed 2 nights in Mar 2020 ### 8/10 Good #### Verified traveller Mar 28, 2020 Liked: Cleanliness, staff & service, property conditions & facilities Property located on the beautiful riverwalk although a long walk to the popular restaurant area. No convenient coffee, breakfast places other than the hotel. Always a few blocks to walk to. Even the closest bus stop was several blocks away. ##### Verified traveller Stayed 4 nights in Mar 2020 ### 4/10 Poor #### Verified traveller Mar 26, 2020 Liked: Staff & service Disliked: Amenities, property conditions & facilities No parking in the obligate used to play a $30 fee for self parking ##### Verified traveller Stayed 2 nights in Mar 2020 ### 2/10 Terrible #### Charles, Ferris Texas Mar 23, 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Coronavirus and San Antonio precautions. I had to pay $30 a night to park in the fire lane because there was no parking and the valets would not let me Park my own car. This was not in the hotel agreement I saw. The valets also wore gloves the whole time and parked cars with the same gloves ... and had hand sanitizer hidden. .. Like the hotel staff who had it behind the counter but nothing for the customers. Made me feel like I was the one that should get the virus. ##### Charles Stayed 2 nights in Mar 2020 ### 6/10 Okay #### Fernando Mar 20, 2020 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities #### Springbreak On the economicable side but rough stay ##### Fernando Stayed 1 night in Mar 2020 ### 4/10 Poor #### Verified traveller Mar 20, 2020 Liked: Cleanliness Disliked: Amenities, property conditions & facilities I Normally don't take the time to review on a place but I had to for this place. Guest beware the picture are totally not what the hotel looks like. 1. Pull deck floor pulling apart pc missing. 2. Pool was dirty there was leaf's and dirt floating in the water. 3. The floor to our room smelled bad. 4. They charge you to park your car $30 a day. The only good thing was our room was not that bad. The view and noise was they are building a new hotel next door not even on a Sunday morning could we sleep in. ##### Verified traveller Stayed 4 nights in Mar 2020 ### 4/10 Poor #### Verified traveller Mar 18, 2020 Disliked: Cleanliness, amenities, property conditions & facilities Decent location. It is near the beautiful San Antonio Riverwalk but is a little far than I expected. I was afraid to go anywhere after dark in fear of what may happen to me or my kids. There were a lot of homeless people laying around. There was a lot of construction. The parking was horrible and was way overpriced. I had a hard time finding a decent parking spot and when I did, I will discover the next morning that someone dinged my car door because they parked too close to me. The hotel room was way overpriced. The staff were not friendly. At first glance this appeared to be a fancy hotel but after the first night, I learned that I was wrong. Everything was overpriced and not worth the paying for. My children and I counted down to check out time with anticipation. The worst hotel experience I have ever had. ##### Verified traveller Stayed 4 nights in Mar 2020 ### 2/10 Terrible #### Verified traveller Mar 18, 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Hidden fees in parking.. food in lobby bar etc is added to your open tab. Then at checkout you leave with a different amount charged. ##### Verified traveller Stayed 2 nights in Mar 2020 ### 2/10 Terrible #### Wanda, San Antonio Mar 17, 2020 Disliked: Cleanliness, staff & service, property conditions & facilities The customer service sucked and the room is dated wall paper is coming off the wall. ##### Wanda Stayed 2 nights in Mar 2020 ### 6/10 Okay #### mimi, Houston , tx Mar 17, 2020 Liked: Staff & service Disliked: Cleanliness The staff was friendly, the front desk looked clean or perhaps the lobby. Some what the hallways of the hotel looked old fashioned it looked liked it needed some remodeling and painting . The room that we stayed in with my family was somewhat cleaned. The room was dusty and the furniture was dusty as well. the sheets of the bed were stained. Also the hallway smelled like humidity. ##### mimi Stayed 3 nights in Mar 2020 ### 10/10 Excellent #### frank Mar 17, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The proximity to everything withing walking distance. ##### frank Stayed 3 nights in Mar 2020 ### 6/10 Okay #### Verified traveller Mar 16, 2020 Disliked: Cleanliness, amenities, property conditions & facilities The front desk staff are not very helpful; their answers are shot and incomplete. At night, a lot of activities occurred with loud noises, even after 10 PM. With exception of valet parking staff. ##### Verified traveller Stayed 2 nights in Mar 2020 ### 2/10 Terrible #### E.Reyna Mar 16, 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I didn’t like that the photos online were very misleading. The only nice thing about the hotel was the lobby. Photos online of rooms are not what you see when you arrive. I booked 2 rooms, we couldn’t take off our shoes because the carpet was old and smelly. I’m very upset about the money I threw away. We could have stayed at Holiday Inn and would have been happier. Disgusted and very disappointed. This place is very old and dated. Unless I get some kind of compensation back I will never use Expedia again. ##### E.Reyna Stayed 1 night in Mar 2020 ### 2/10 Terrible #### ADRIAN Mar 16, 2020 Disliked: Cleanliness, property conditions & facilities, room comfort #### Hvac Not good ##### ADRIAN Stayed 1 night in Mar 2020 ### 4/10 Poor #### David Mar 16, 2020 Disliked: Staff & service Charged 3 days of parking fees.... Arrived approx 8pm on wed 3/11 departed Friday 3/13 approx 2pm ##### David Stayed 3 nights in Mar 2020 ### 8/10 Good #### Toriana Mar 15, 2020 Liked: Cleanliness Disliked: Property conditions & facilities #### In need of serious updating Check in was easy and convenient. They were able to get us in early. Parking is outrageously overpriced at $30 a night. The hotel is in a good location, right on the river. However, the hotel itself is in need of a serious update. Very old and worn down. Beds are super uncomfortable. The pool area is nice, through several broken chairs and rips in the surrounding flooring. The phone in room didn’t work, so we attempted to call the front desk from our cell phone to request additional pillows. No one answered, so we had to walk down to the lobby to request some to be brought to our room. Price was a little high for what we experienced. ##### Toriana Stayed 1 night in Mar 2020 ### 4/10 Poor #### RAY Mar 15, 2020 Liked: Cleanliness Disliked: Staff & service, amenities The facilities in the room need to be worked on. The john is next to the wall not allowing to properly use it ##### RAY Stayed 2 nights in Mar 2020 ### 2/10 Terrible #### Cheto Mar 15, 2020 Liked: Staff & service Disliked: Cleanliness Air condition not cooling. Beds not comfortable. Rooms need to be updated and remove the old wall paper style. ##### Cheto Stayed 1 night in Mar 2020 ### 8/10 Good #### Paul, Phoenix Mar 14, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pros: The staff was very nice. The hotel was right on the riverwalk. The bed was comfortable. Cons: Upon check-in they required that you use their $31 valet parking - then the next morning it took 20 minutes for them to get my car. Very annoying. The chair in my room was falling apart and hardly usable. The air conditioner was one of those big old units hanging from the wall and very noisy. We preferred to leave it off so we could sleep. ##### Paul Stayed 1 night in Mar 2020 ### 6/10 Okay #### John Mar 14, 2020 Liked: Cleanliness, property conditions & facilities, room comfort #### Park Yourself/One of many stories here Hello, I’ve stayed here a few times in the past and just recently and every time I stay, there seems to be NO COMMUNICATION between the Hotel staff and the Valet service every time. I arrived back at the hotel after a night out and the valet gave me a difficult time of checking my second car into the hotel. When everything was settled and done and thought the car was taken up. About 30 mins later I get a call to my room from the front desk saying that the car couldn’t be started (Which is a push to start). So I told the lady that the person starting the car just needed to use the key to press the button, NOT your finger. She responded by saying that’s not on us you need to come down and figure it out with valet. Mind you, the distance from valet to the front desk is about 10 steps from each other. I made my way to the valet podium and there was no one at all in front of the hotel.. not even my car? So I told the lady at the front desk Who called my room the situation and she said to just wait for someone to come. It was passed 6 am... I told her if the car was in the garage why did it need to be started? She had no clue and was obviously not trying to meet our needs of getting to our room and rest. About 5 mins later of waiting for valet I assumed my car was taken care of. I walked back to my room. 15 mins later I get a knock at the door from the valet man still questioning about the key that didn’t start the car. So as we explained to the front desk, use the KEY not finger! ##### John Stayed 1 night in Mar 2020 ### 8/10 Good #### Verified traveller Mar 14, 2020 Liked: Cleanliness, staff & service, amenities The lobby was beautiful, gym was great, pool area was great ##### Verified traveller Stayed 2 nights in Feb 2020 ### 6/10 Okay #### Verified traveller Mar 13, 2020 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Upon arrival to room everything seemed fine. There was a number of flyers for local restaurants, in my room, that delivered. When i called for a delivery from a flyer found in my room, the front desk called me when my food was delivered to go downstairs. If the restaurant delivery person is unable to access rooms then they should not have the flyers in the rooms. The ac in my room was not functioning and i had no control.of the thermostat. Not good when it is a humid day in San Antonio. ##### Verified traveller Stayed 2 nights in Mar 2020 ### 4/10 Poor #### Courtney, lubbock Mar 13, 2020 Liked: Staff & service Disliked: Amenities Been 6 dats and not received deposit. i left the room in top shape. very upset! ##### Courtney Stayed 2 nights in Mar 2020 ### 6/10 Okay #### Scott, Romayor Mar 13, 2020 Liked: Staff & service I didn't like the bed or pillows and the toilet was to low and to close to the wall. Not comfortable at all ##### Scott Stayed 1 night in Mar 2020 ## Expedia's Latest Trends ### Hotels > [Hyatt Regency Dallas](https://www.expedia.ca/Dallas-Hotels-Hyatt-Regency-Dallas.h24753.Hotel-Information) > > [Renaissance Austin Hotel](https://www.expedia.ca/Austin-Hotels-Renaissance-Austin-Hotel.h8075.Hotel-Information) > > [Hyatt Regency Austin](https://www.expedia.ca/Austin-Hotels-Hyatt-Regency-Austin.h21746.Hotel-Information) > > [Hyatt Regency Houston Downtown](https://www.expedia.ca/Houston-Hotels-Hyatt-Regency-Houston.h20005.Hotel-Information) > > [Hilton Americas-Houston](https://www.expedia.ca/Houston-Hotels-Hilton-Americas-Houston.h976144.Hotel-Information) > > [Fairmont Austin](https://www.expedia.ca/Austin-Hotels-Fairmont-Austin.h18156638.Hotel-Information) > > [Marriott Marquis Houston](https://www.expedia.ca/Houston-Hotels-Marriott-Marquis-Houston.h14986044.Hotel-Information) > > [Live by Loews, Arlington, TX](https://www.expedia.ca/Dallas-Hotels-Live-By-Loews.h33301263.Hotel-Information) > > [Omni Barton Creek Resort & Spa Austin](https://www.expedia.ca/Austin-Hotels-Omni-Barton-Creek-Resort-Spa.h687230.Hotel-Information) > > [The Woodlands Resort, Curio Collection by Hilton](https://www.expedia.ca/Conroe-Hotels-The-Woodlands-Resort.h25794.Hotel-Information) > > [Signia by Hilton La Cantera Resort & Spa](https://www.expedia.ca/San-Antonio-Hotels-Signia-By-Hilton-La-Cantera-Resort-Spa.h284306.Hotel-Information) > > [JW Marriott Austin](https://www.expedia.ca/Austin-Hotels-JW-Marriott-Austin.h8778760.Hotel-Information) > > [Hilton Austin](https://www.expedia.ca/Austin-Hotels-Hilton-Austin.h976145.Hotel-Information) > > [Holiday Inn Express & Suites Austin Downtown - University by IHG](https://www.expedia.ca/Austin-Hotels-Holiday-Inn-Express-Suites-Austin-Downtown-University.h12302973.Hotel-Information) > > [The LINE Austin](https://www.expedia.ca/Austin-Hotels-The-LINE-Austin.h23193716.Hotel-Information) > > [C. 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