COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Choose dates to view prices

See similar properties

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 1249 out of 1714 reviews
5 - Excellent 73%
Rating 4 - Good. 329 out of 1714 reviews
4 - Good 19%
Rating 3 - Okay. 70 out of 1714 reviews
3 - Okay 4%
Rating 2 - Poor. 38 out of 1714 reviews
2 - Poor 2%
Rating 1 - Terrible. 28 out of 1714 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Experience as always
Stayed 2 nights in Jul 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hostoric building to stay in! The room was very nice, with a large California King bed and a huge jacuzzi tub in the bathroom. Free drinks and food during kickback time 5:30-7pm was a lot of fun! Bartender Annette makes an incredible RumRita. Cons of the stay were, not knowing about paid parking. You pay $29 a day for parking or else park away from hotel (it is valet which is nice because you just text the valet for your car and they have it pulled up and ready to go in like 10 minutes), the second con to our stay was the beds wasn't too comfy (it was a very worn spring mattress in which you could feel the springs) and lastly the noise in the hallways wasn't terrible and usually died down around 10:30 but the doors are very thin for sure. The walls are good and we had no noise from the people above us just the hallway noise. It was really hot when we stayed there so naturally the ac in the room had a little bit of an issue keeping up with cooling the room down especially when the sun shifted and was bearing straight down on our side of the room (completely to be expected and wasn't awful). Free breakfast was okay, it was pretty standard with the powdered eggs, frozen sausage patty, microwaved potatoes, biscuits, gravy, pancakes that i wasn't crazy about the taste of, cereal, pastries, oatmeal and fruit. I really feel like for the price they charge per night, especially weekend nights, they could do a lot better comfort and breakfast food wise.
Stayed 3 nights in Jul 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was nice and clean when we arrived. It does seem like an older property, but it's still very nice overall. The amenities are amazing. We would definitely stay here again.
Stayed 1 night in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and the included breakfast and kickback. Staff were excellent.
Stayed 5 nights in Jul 2021

1/5 Terrible

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
The pools are not great. The rooms are very difficult to get to. Take one elevator to the sixth floor, walk around the building, get in another elevator to get to your floor. The breakfast was way overcrowded, no where to sit. The hotel staff was extremely rude and unapologetic.The valet lost our vehicle. First off, everyone was waiting for one or two hours for their cars but they couldn’t even find ours. Someone had put our keys in the wrong slot. After waiting for three hours, my husband had to walk through the six floor garage and locate our vehicle. After locating it, it took an additional hour for them to bring it down. During this time, we had three kids sitting in the heat because the entire lobby was packed waiting for their vehicles. We were not offered even an apology for this four hour struggle and delay. Furthermore, our son missed his flight due to this and had to pay 250.00 to get on the next flight. We just knew we would be contacted by the hotel management with some sort of compensation and apology but instead they actually charged us the valet fee on our bill! How can you lose a guests vehicle, displace them for hours and then charge for a service not received. Totally ridiculous. We usually stay at the Hyatt on the river walk and we definitely will not deviate from that again!
Stayed 2 nights in Jul 2021