Exterior

Reviews of Crowne Plaza San Antonio Airport, an IHG Hotel

3.5 out of 5
Crowne Plaza San Antonio Airport, an IHG Hotel
1111 NE Loop 410, San Antonio, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 459 out of 800 reviews" "
Rating 8 - Good. 158 out of 800 reviews" "
Rating 6 - Okay. 79 out of 800 reviews" "
Rating 4 - Poor. 45 out of 800 reviews" "
Rating 2 - Terrible. 59 out of 800 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very hospitable. Easy in, easy out.
Stayed 1 night in Apr 2024
Response from Marketing Manager on Apr 18, 2024
Thank you for taking the time to leave such a positive review of our hotel! We are delighted to hear that you found our staff to be hospitable and that you enjoyed a convenient experience during your stay. We always strive to provide exceptional service to all of our guests, and we look forward to welcoming you back to Crowne Plaza San Antonio Airport in the future.

10/10 Excellent

Maher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and professional team I love this hotel
Stayed 3 nights in Apr 2024
Response from Marketing Manager on Apr 17, 2024
Thank you for sharing your positive feedback about your experience at Crowne Plaza San Antonio Airport! We are thrilled to hear that you enjoyed the friendly and professional service provided by our team. It's always our priority to make sure our guests feel welcomed and taken care of during their stay. We hope to welcome you back again soon for another enjoyable stay.

6/10 Okay

Gerardo

Travelled with family
Liked: Staff & service
Sara front desk was very cordial and helpful
Stayed 1 night in Apr 2024
Response from Marketing Manager on Apr 15, 2024
Thank you for taking the time to leave a perfect 10 out of 10 rating for your recent stay at Crowne Plaza San Antonio Airport. We are delighted to hear that you had an excellent experience with us and we hope to welcome you back again in the future for another fantastic stay.

6/10 Okay

Larry

Travelled with partner
Liked: Cleanliness
The hotel was clean and rooms were OK but I expected something a little better from a well known hotel at an airport location. The breakfast was sit-down order only, no easy-to-use continental breakfast.
Stayed 1 night in Apr 2024
Response from Marketing Manager on Apr 15, 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be clean and our rooms satisfactory. However, we're sorry to learn that your expectations were not fully met during your stay, particularly regarding our breakfast offerings.We appreciate your input regarding our breakfast service, and we understand the convenience of a continental breakfast. Your feedback helps us to improve and tailor our offerings to better suit the preferences of our guests.Please know that we take your comments seriously and will consider them as we strive to enhance the guest experience at our hotel. If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an improved experience in the future.

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were numerous problems with this property. First, the hotel service elevator was out of order and so was one of two guest elevators. This made for an extremely long wait for elevators and the elevator was not usable when cleaning staff was taking carts and supplies from floor to floor. Also the hot water was out for one full day so we were unable to shower. The next day the water was out for 4 hours entirely. Our rooms were not cleaned. Hotel staff was unprofessional and unfriendly. The common area furniture was heavily stained. I am aware this is not a five star hotel and is mostly used for quick airport travel so I can usually excuse some lack of service but the atrocious service at this hotel was inexcusable. I will never come back.
Stayed 3 nights in Apr 2024
Response from Marketing Manager on Apr 10, 2024
Dear Guest, We are truly sorry to hear about the experience you had at our hotel. We deeply apologize for the inconveniences you encountered during your stay including the issues with the elevators, hot water, cleanliness, and service. Rest assured, we take your feedback seriously and we will address these issues with our team to ensure they are properly resolved. We understand your frustration and disappointment and we apologize for falling short of your expectations. Thank you for bringing these concerns to our attention. Sincerely, Crowne Plaza San Antonio Airport Team

10/10 Excellent

Campbell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly customer service! Room was very comfortable. Bed was so comfortable, we didn't want to get up in the morning! Slept like babies! Breakfast buffet could have been a lot better.
Stayed 2 nights in Apr 2024
Response from Marketing Manager on Apr 9, 2024
Thank you for taking the time to write this wonderful review of Crowne Plaza San Antonio Airport! We are thrilled to hear that you enjoyed the comfortable room and friendly customer service during your stay. It's great to hear that you had a restful night's sleep in our cozy beds. We appreciate your feedback regarding the breakfast buffet and will share it with our team for further review. We hope to welcome you back for another relaxing stay in the future.

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was greeted with a smile even with my late night check in.
Stayed 1 night in Apr 2024
Response from Marketing Manager on Apr 7, 2024
Thank you for taking the time to share your positive experience at Crowne Plaza San Antonio Airport. We are thrilled to hear that our warm welcome made a difference in your stay, even with a late-night check-in. Our team aims to provide exceptional hospitality to all of our guests, and we are delighted to know that we succeeded in making you feel welcome from the moment you arrived. We hope to welcome you back for another seamless and enjoyable stay in the future.

10/10 Excellent

Juanito, houston

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marketing Manager on Apr 3, 2024
Thank you for taking the time to leave a 5-star rating for Crowne Plaza San Antonio Airport! We are delighted to hear that you had a positive experience during your stay with us. We hope to welcome you back again soon for another enjoyable visit.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a quick stay, but welcoming and clean. Easy to park. Able to eat close by.
Stayed 2 nights in Feb 2024
Response from Marketing Manager on Apr 1, 2024
Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel welcoming, clean, and conveniently located near dining options. Our team strives to provide a pleasant experience for all our guests, even during short stays. We appreciate your support and hope to welcome you back soon for another enjoyable visit.

10/10 Excellent

Wynn

Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we stepped in the doors to this property, we were treated like royalty. Ernesto, their shuttle driver was extremely friendly and went above and beyond, getting us ice, helping us figure out the online access issue, etc. This property is very clean, although the vathrooms could use some updating. Regardless, the staff is amazing here!
Stayed 1 night in Mar 2024
Response from Marketing Manager on Mar 29, 2024
Thank you for taking the time to share your experience at Crowne Plaza San Antonio Airport. We are thrilled to hear that you were treated like royalty from the moment you arrived and that Ernesto provided exceptional service during your stay. Our team takes great pride in providing top-notch service to all of our guests. We appreciate your feedback on the bathrooms and will take it into consideration for future improvements. We hope to welcome you back soon for another outstanding stay!

10/10 Excellent

craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great hotel
Stayed 3 nights in Mar 2024
Response from Marketing Manager on Mar 28, 2024
Thank you for taking the time to leave such a wonderful review of Crowne Plaza San Antonio Airport! We are thrilled to hear that you had a great experience with our staff and enjoyed your stay at our hotel. We strive to provide exceptional service to all of our guests, and we are delighted to receive such positive feedback. We hope to welcome you back again soon for another fantastic stay!

10/10 Excellent

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Mar 2024
Response from Marketing Manager on Mar 26, 2024
Thank you for taking the time to share your positive experience at Crowne Plaza San Antonio Airport! We are delighted to hear that you enjoyed your stay with us and that everything met your expectations. We strive to provide exceptional service and comfortable accommodations for all of our guests, and we appreciate your feedback. We hope to welcome you back again in the future for another outstanding stay.

8/10 Good

Omayeli

Travelled with group
Liked: Cleanliness
Myself and other guests noticed that the baths were stained from use. My toilet made loud noises when flushed
Stayed 2 nights in Mar 2024
Response from Marketing Manager on Mar 25, 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience during your recent stay was not completely satisfactory.Please accept our apologies for any inconvenience caused by the condition of the baths and the loud noises from the toilet. We take cleanliness and maintenance very seriously, and we will address these issues promptly to ensure they are resolved for future guests.We appreciate you bringing these matters to our attention, as it allows us the opportunity to improve and provide a better experience for our guests. Your satisfaction is important to us, and we hope to have the chance to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Veronica, Corpus Christi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at front desk. The late check out when available was exceptional. I had options for 2 queens instead of a king in order to check in a little before 3pm. That was helpful.
Stayed 1 night in Mar 2024
Response from Marketing Manager on Mar 25, 2024
Thank you for sharing your feedback with us and for giving us a perfect rating! We're thrilled to hear that you had a positive experience during your stay. Our team works hard to ensure that every guest feels welcome and valued, so we're delighted that you found our front desk staff to be friendly and accommodating.We're glad that our late check-out option and the flexibility with room options contributed to making your stay more convenient. Providing personalized service and meeting our guests' needs is always our priority, and we're pleased that we could assist you in this way.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Marketing Manager on Mar 26, 2024
Thank you for taking the time to leave us a perfect rating! We are delighted to hear that you had a wonderful stay at Crowne Plaza San Antonio Airport. Your feedback is greatly appreciated, and we strive to provide all of our guests with exceptional service and accommodations. We hope to welcome you back again in the future for another fantastic experience. Thank you for choosing our hotel for your visit to San Antonio.

10/10 Excellent

Felecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, close to airport, and short drive from many attractions/dining options.
Stayed 2 nights in Mar 2024
Response from Marketing Manager on Mar 25, 2024
Thank you for sharing your wonderful feedback following your recent stay with us. We're thrilled to hear that you enjoyed our comfortable beds and convenient location near the airport, as well as the proximity to various attractions and dining options. Providing our guests with a comfortable and convenient experience is our top priority, and we're delighted that we succeeded in making your stay enjoyable.We appreciate your positive review and look forward to welcoming you back for another pleasant stay in the future.

6/10 Okay

Randall

Business traveller
I stayed here because I had an early flight the next morning.
Stayed 1 night in Mar 2024
Response from Marketing Manager on Mar 23, 2024
Thank you for choosing to stay with us before your early flight. We appreciate you taking the time to share your feedback.We hope your stay provided the convenience you were seeking for your travel plans. If there were any specific aspects of your experience that didn't meet your expectations or areas where we can improve, please feel free to share them with us. Your input is valuable as we strive to enhance our services for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

8/10 Good

Donnovan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Marketing Manager on Mar 23, 2024
Thank you for taking the time to share your feedback with us. We appreciate your review and are pleased to hear that you had an overall positive experience during your stay.Your feedback is important to us, and we take it seriously as we continuously strive to improve and enhance our guests' experiences. If there are any specific areas where you believe we can further improve or any concerns you would like to address, please don't hesitate to reach out to us directly.We value your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

6/10 Okay

Penny

Travelled with family
Disliked: Property conditions & facilities
The bathroom is entirely too small. Our bathtub had a leak, and it was dripping hot water. We had closed the door dure to the noise, and when we returned it was like a sauna. The air conditioner made a lot of noise too. It is an older hotel that they tried to remodel, and it just does not measure up.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth, Edinburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to be able to leave vehicle to take our flight. Shuttle to & from airport was great! Room was very spacious & comfortable.
Stayed 1 night in Mar 2024

4/10 Poor

Gabriela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Did not clean the room daily. Not enough towels. Lots of noise at night. The AC unit was super loud
Stayed 3 nights in Mar 2024

6/10 Okay

Maria

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Kristina, Fort Worth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures not accurate representation of current state of hotel or rooms.
Stayed 4 nights in Mar 2024

6/10 Okay

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It's near the airpor and there are alot of entertainment and dining options available
Stayed 2 nights in Mar 2024

4/10 Poor

Navaeionia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here was not a good experience. The rooms were not cleaned properly, the towels had stains on them as well as the bed cover. The couch in the room had stains and reeked of bodily fluids. Breakfast was not provided and wasn’t clearly stated on the website. Parking was a nightmare and the elevators were inconsistent at best. The hallways had pink stains on the floor and the stairwell reeked of mildew.
Stayed 2 nights in Mar 2024

8/10 Good

Gerardo

Business traveller, Travelled with partner
Liked: Cleanliness
Overall the stay was great! But definitely needs more parking space or more control on for guest only.
Stayed 1 night in Mar 2024

8/10 Good

Bea, Onalaska

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. On busy road so noisy.
Stayed 1 night in Mar 2024

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very nice staff. Convenient location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & easy parking
Stayed 2 nights in Feb 2024

6/10 Okay

Khanh, Houston

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Property is very old. Bathroom needs to be renovated. Roaches in the room
Stayed 1 night in Feb 2024

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to the airport. 5 Stars
Stayed 1 night in Feb 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Chris A

Liked: Cleanliness, staff & service, property conditions & facilities
Low prices

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Elevators operated very slowly seemed. The parking was absolutely terrible. Not near enough spaces.
Stayed 2 nights in Feb 2024

8/10 Good

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Feb 2024

4/10 Poor

Sandra

Business traveller
Close to the airport; perfect for staying in between your layover. The hotel shuttle bus driver/staff member who picked me up from the airport Thursday night was not friendly at all, when I checked in into my room it had a very strong smoking smell so someone had definitely been smoking in it, and no complimentary breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Jorge

Stayed 1 night in Feb 2024

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and close to Airport
Stayed 2 nights in Feb 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is always clean with a fresh airy feeling the elevator is kept wiped clean, and no trash in,or around the parking lot.
Stayed 1 night in Feb 2024

8/10 Good

Roy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Takes half an hour for shuttle to pick-up at airport. Hotel is 5 minutes away.
Stayed 1 night in Feb 2024

10/10 Excellent

LaTanza

Stayed 1 night in Feb 2024

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to yhings
Stayed 2 nights in Feb 2024

6/10 Okay

James

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The rooms didnt match what was advertised looked out datted for what was advertised,
Stayed 2 nights in Feb 2024

10/10 Excellent

Violet, Yorktown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and accommodations. Check in was quick.
Stayed 2 nights in Feb 2024

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fast and easy to check in
Stayed 1 night in Feb 2024

10/10 Excellent

Bobbye

Travelled with family
Very friendly staff, easy and fast check-in, clean room, and comfortable stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024