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Reviews of Comfort Suites San Antonio Airport North

2.5 out of 5
Comfort Suites San Antonio Airport North
14202 San Pedro Avenue, San Antonio, TX

Reviews

7.8

Good

Rating 10 - Excellent. 145 out of 335 reviews" "
Rating 8 - Good. 95 out of 335 reviews" "
Rating 6 - Okay. 35 out of 335 reviews" "
Rating 4 - Poor. 28 out of 335 reviews" "
Rating 2 - Terrible. 32 out of 335 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Patricia

Travelled with family
Liked: Staff & service
Not safe
Stayed 1 night in Mar 2024
Response from GM on Apr 3, 2024
Dear Patricia,We're deeply sorry to hear about your concerns regarding safety. We take all feedback seriously and your comments will be reviewed immediately. Our guest's welfare is our utmost priority and we're committed to providing a secure environment. We hope for another opportunity to serve you better in the future.Warm regards,Hotel Management

6/10 Okay

Marissa

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on Mar 26, 2024
Dear Marissa, Thank you for your rating. We wish we had more details about your stay, as we're always looking to improve our guests' experiences. Please feel free to share any feedback or suggestions you may have. We truly value your opinion and hope to welcome you back soon for a more enjoyable experience.Warm regards,Hotel Management

8/10 Good

diana

Travelled with family and small children
Liked: Cleanliness, amenities
Nothing
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
Dear Diana,Thank you for choosing us for your stay and taking the time to rate us. We're thrilled to see your 4-star rating. We're always striving to provide the best experiences for our guests and would love to hear any suggestions you might have for us. Looking forward to your next visit.Warm regards,Hotel Management

8/10 Good

Livia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from freeway. Easy check-in. The carpets in both rooms I rented had stains. There was an unpleasant, weed like smell, in the hallway. Minimal breakfast. No-one was there to clean up the floor in the dining area during breakfast after someone spilled eggs everywhere. Sticky floors by elevator.
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
Dear Livia,Thank you for your valuable feedback. We're glad to know that you appreciated our convenient location and easy check-in process. However, we sincerely apologize for the issues you encountered with cleanliness and breakfast service. We strive to provide a comfortable and enjoyable stay for all our guests, and clearly we fell short this time. Rest assured, we're addressing these concerns with our team for improvements. We hope you'd consider staying with us again so we can provide a better experience.Warm regards,Hotel Management

2/10 Terrible

Guadalupe

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
A/C was not working and clerk didnt know what to do. Will never stay there again.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Dear Guadalupe,We deeply regret to hear about your experience with the A/C and our staff's response. Your comfort is our top priority and it's clear we fell short. We are taking your feedback seriously and will use it to improve our services. We hope you'll consider giving us another chance to provide a better experience.Warm regards,Hotel Management

2/10 Terrible

Donna

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room service is only every other day . The AC was not cooling . The shower head attachment was missing .
Stayed 2 nights in Feb 2024
Response from GM on Feb 17, 2024
Dear Donna,We're truly sorry to hear about your recent experience at our hotel. Your feedback is incredibly important to us and we're taking immediate steps to address the issues you mentioned. We're committed to improving our services and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,Hotel Management

8/10 Good

Terra

Stayed 3 nights in Feb 2024
Response from Hotel Mgmt on Mar 21, 2024
Thank you for choosing us for your stay and taking the time to rate us. We're thrilled to see your 4-star rating. We're always striving to provide the best experiences for our guests and would love to hear any suggestions you might have for us. Looking forward to your next visit.Warm regards,Hotel Management

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was very good.
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Dear Jean,Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that you found our customer service to be very good. It's our constant endeavor to offer a memorable experience for our guests. We look forward to welcoming you back soon.Warm regards,Hotel Management

2/10 Terrible

Elknie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from AARON on Feb 1, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excellent

Norma

Stayed 4 nights in Dec 2023
Response from AARON on Feb 1, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

4/10 Poor

Rosario M

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AARON on Feb 1, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

Neha

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from AARON on Feb 1, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Attendants were very nice and very helpful .
Stayed 10 nights in Dec 2023
Response from AARON on Feb 1, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

10/10 Excellent

rey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Curtain didnt close completely but not a big deal.
Stayed 2 nights in Dec 2023
Response from AARON on Feb 1, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second Comfort Suites that i stayed at in my first 2 weeks here in, San Antonio. I myself am an 19 year Navy Veteran as well as being in the housekeeping and hospitality field for the same amount of time. I must say that this last Comfort Suites by far exceeded my expectation From the front desk customer service to the housekeeping outstanding attention to detail. The kindness and professionalism they showed me was overwhelming.I recommend that the Comfort Suites on, Vantage Way Road take a lesson from this, Comfort Suites on, San Pedro Avenue !! I also recommend to an future people looking for a relaxing and clean and safe environment to spend the night or more to come to this one!Job well done.
Stayed 4 nights in Dec 2023
Response from AARON on Feb 1, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
The rooms are clean and big! Breakfast could be better. Food was cold when we went down to eat at 8 am.
Stayed 3 nights in Nov 2023
Response from Aaron on Nov 17, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

4/10 Poor

Yolanda

Disliked: Cleanliness, property conditions & facilities
My toilet didn't work in the room I reserved so I had to move to another room and the floors were all nasty stained and it didn't have the handicap walk in shower I reserved
Stayed 1 night in Nov 2023
Response from aaron on Nov 15, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

Christie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from aaron on Nov 15, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

4/10 Poor

Reynalda

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Neglect + disrepair= unpleasant stay
I stayed here as part of a charity event I was participating in. To start, checkin was problematic. The late night desk clerk, while pleasant, tried to make me pay for a room that was prepaid. When I questioned the charge, he stumbled, then ran my card again behind the desk for the deposit. Never gave me a receipt. Then we got to the room. It was filthy. Potato sticks and visible dirt on the floor, bugs in both beds, and a roach on the wall- all reported to the front desk. Then the shower didn't work- first it didnt drain and then it ran out of water- reported to the front desk. Someone came to "fix it"- it still didnt drain properly until the last morning of our stay. The TV channels didn't work and just in general the stay was disappointing. All was not a fail, however. The location was prime. Breakfast was delicious and the staff was courteous and kind. There is a need for training and general upkeep and maintenance. I would not stay here again.
Stayed 3 nights in Oct 2023
Response from aaron on Oct 27, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Just a one night stay
It was a one night only stay before our travel to Austin Grad Prix. The Hotel has excellent commodities, location, the breakfast was on time and great. My only concern was about the cleanliness of the room, specially the rug floor, the room smell very very bad.
Stayed 1 night in Oct 2023
Response from aaron on Oct 27, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

4/10 Poor

Vicky

Travelled with family
Disliked: Cleanliness, staff & service
I'll start with what was okay: Handicap parking available near the door. The mattress was fairly comfortable, although we laid on top of the bed without changing into PJ's. The not so okay: There was an awful stain was on the floor, in addition to the lamps and other furnishings in the room being extremely dusty (clearly not part of the housekeeping routine). Something was flying in the room and the front desk provided a spray. My expectations were moderate, but overall, I was very disappointed paying $140 for this room. Did not have breakfast, just got moving quickly the next morning.
Stayed 1 night in Oct 2023
Response from erin on Oct 23, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excellent

LILIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional!
Amazing overall!!! Our flight was delayed and had to check in at 2:00 am. No problem at all. Our room was ready. So comfortable. Had everything we need. Breakfast was very good, serice amazing. Pool and everything, awsome.
Stayed 2 nights in Oct 2023
Response from aaron on Oct 17, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Stay in San Antonio
Nice & quiet, quick checkin. The back gate is locked so there is only one way in & out but that’s okay.
Stayed 1 night in Oct 2023
Response from Aaron on Oct 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

6/10 Okay

Norberto

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from aaron on Oct 16, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. We offer housekeeping server every three days unless requested. Thanks for letting us know.

10/10 Excellent

Jose, Fort Worth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel i like so much
Stayed 1 night in Oct 2023
Response from Aaron on Oct 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

6/10 Okay

Katia

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from aaron on Oct 9, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. We offer housekeeping server every three days unless requested. Thanks for letting us know.

10/10 Excellent

Rose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Aaron on Sep 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

10/10 Excellent

KENNETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they took care of us well
Stayed 5 nights in Sep 2023
Response from Aaron on Sep 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

10/10 Excellent

DAVE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must go back
Place was clean and the workers were friendly. I was looking for a location were i could go out and run in the morning this was the perfect location. No car traffic on the weekend.
Stayed 1 night in Sep 2023
Response from Aaron on Sep 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

6/10 Okay

Jonathan

Stayed 3 nights in Aug 2023
Response from Aaron on Sep 15, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. We offer housekeeping server every three days unless requested. Thanks for letting us know.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable, Comfy and Clean,what else do you need?
My husband and I came to San Antonio to go to Six Flags Fiesta Texas. We only stayed here one night and it was perfect. The room was very clean, and the air conditioning worked great. The bed was comfy and shower worked well. I would definitely recommend staying here! Affordable and clean.
Stayed 1 night in Aug 2023
Response from Aaron on Aug 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

8/10 Good

Ric

Liked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Aaron on Jul 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy and convenient to get to, easy check in and very clean.
Stayed 1 night in Jul 2023
Response from Aaron on Jul 27, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our weekend trip 2023
Excellent service and very clean!
Stayed 2 nights in Jul 2023
Response from aaron on Jul 20, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

6/10 Okay

Olga

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Theres a $100 deposit at the property. Its clean, theres an area to do laundry, they offer breakfast. Its decent for the price especially the location. The rooms are actually pretty big. All in all, Id stay here again.
Stayed 1 night in Jul 2023
Response from aaron on Jul 10, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. We offer housekeeping server every three days unless requested. Thanks for letting us know.

6/10 Okay

Manuel

Liked: Cleanliness, property conditions & facilities
I stayed there 6 days and housekeeping never came once and also the staff just came into my room on my last night there and didn't give me a reason. Very annoying.
Stayed 6 nights in Jun 2023
Response from Aaron on Jun 29, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. We offer housekeeping server every three days unless requested. Thanks for letting us know.

8/10 Good

Perpetua

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the hotel is in the middle of town, where you can easily get to other places, liked that I had to wake up to hot breakfast every morning, it's a plus as far as am concerned. Staff was good, liked my room, except that you have to request for change of beddings every three days. Don't know if they're trying to save money. Safety scare while I was there, A Guest disrupted breakfast/used racial slures and police had to be called.
Stayed 4 nights in Jun 2023
Response from aaron on Jun 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

8/10 Good

Cassandra, Hidalgo

Travelled with family
Liked: Cleanliness, property conditions & facilities
I booked a king bed and they gave me a doble queen bed because supposedly the A/C was not working.
Stayed 1 night in Jun 2023
Response from Aaron on Jun 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

10/10 Excellent

Margarita

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jun 2023
Response from Aaron on Jun 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a comfort suites. Don’t expect too much and you’ll be fine. We stayed there with our 13 & 15 yr old for 4 nights while vacationing to six flags (15 min away), The Alamo & River walk(15 min away), & Sea World (20 min away). The property is clean and so was our room. We didn’t ask or allow them to clean our room while we were there because we don’t like anyone in our room. Less people = less worry about someone messing with our stuff. We chose this place because of its central location to what we were doing. No issues about safety as it was located by a bunch of office buildings that were empty at night. They do serve breakfast but don’t expect anything crazy. Waffles, toast, a bran muffin, 1 flavor of yogurt, apples, 3 kinds of cereal, sausage, & some not to great powered? Eggs. The big change from one day to the next was were you going to get sausage patties or links. Finding the entry to the hotel can be tricky at first because your gps will try to take you in a back way that doesn’t exist. But once you figure that out, you’re fine. Plenty of restaurants and a Target within 5-10 min.
Stayed 4 nights in Jun 2023
Response from Aaron on Jun 15, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

8/10 Good

Doyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Aaron on Jun 12, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

10/10 Excellent

Sheila

Stayed 3 nights in Jun 2023
Response from Aaron on Jun 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

4/10 Poor

Sherry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures are true to Site
My room220 smelled really bad,I couldn’t tell if it had been used as a smoker room or wet carpet. The bed was barely made(not neat at all for a “clean” room! The hallway also deeper of “Mari-juana”… No tissue on the roll And lastly the toilet did NOT flush,when I mentioned it to the desk clerk,he smirked(weird) then I understood there was a language barrier. The next guy I explained it to, he mentioned no maintenance was there til the am & “Would you like a plunger?”-NO TF I DO NOT…we had to hold it til we could check out the next morning. The guest restroom must have met a sick guest or work staff, because it was gross,I was livid & dang near wanted to cry at this point….I would not recommend at all oh yeah I changed out my sheets on both beds and pull out couch I was told the manager would contact me I have yet to hear anything and I don’t even expect to at this point. The ONLY nice thing about this place is that it looks like a new building online & real time, it’s not cleanly kept. Check out was at 10am,breakfast over with at 930…we didn’t eat there,was too afraid too…
Stayed 1 night in May 2023
Response from Aaron on May 30, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Olabayo

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They need to make sure the rooms are well cleaned before hosting their guest in them
Stayed 2 nights in May 2023
Response from Aaron on May 26, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

kipyegon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Aaron on May 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

2/10 Terrible

rajesh

Travelled with partner
Disliked: Cleanliness
I have stayed in hotels of all calibres around the world and have NEVER before stayed in a room where they don't provide housekeeping unless you make a special request. There is nothing on their profile that says they only provide housekeeping every 3 days, yet this is what I was told AFTER I checked in. I wish I'd known before booking and paying, but I accepted it and I understand the ecological issues of cleaning towels and linens everyday - I have no problem with reusing a towel and not having sheets changed daily. But when I'm told that these will be changed on the 3rd day, I expect that - but got attitude form the staff when on the 3rd day this was not provided. I was then told that I should have asked for it. So for the 5 days that I stayed there, they didn't even come in to vacuum, remove garbage or restock the toiletries, coffee/teabags etc.
Stayed 5 nights in Apr 2023
Response from Aaron on May 5, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Aldo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Aaron on May 5, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

4/10 Poor

LEONARDO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not smart
The front desk clerk, “Krish” was not at the smartest person I’ve ever encountered. I stood at the front desk for 10 minutes before I was helped. He couldn’t understand that i booked a reservation but needed to pay, kept telling me “you still need to pay” while I held my credit card out to pay. Finally he understood, and asked for ID, I told him he had my ID which he did, it was the first thing I handed him. Finally got checked in went into the room and the bathroom door was locked. The hotel could not get it open, so they moved us to another room which was across the hall toward the back after I requested to be moved toward the lobby. Just a terrible check and won’t be coming back. They seem incompetent there and hotel situated in a dead zone. Bad vibes
Stayed 1 night in Apr 2023
Response from Aaron on Apr 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Days While Visiting Family
This location was right where we needed to be to be close to everything. Hotel was quiet and comfortable. Definitely recommend
Stayed 5 nights in Apr 2023
Response from Aaron on Apr 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

10/10 Excellent

Ms.

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean property rooms very nice and clean ❤️
Stayed 3 nights in Apr 2023
Response from Aaron on Apr 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,