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Reviews of Comfort Inn near Seaworld - Lackland AFB

2.5 out of 5
Comfort Inn near Seaworld - Lackland AFB
8731 Hwy 151, San Antonio, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 240 out of 550 reviews" "
Rating 8 - Good. 163 out of 550 reviews" "
Rating 6 - Okay. 79 out of 550 reviews" "
Rating 4 - Poor. 33 out of 550 reviews" "
Rating 2 - Terrible. 35 out of 550 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

EMILIO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice location and good service, thank you.
Stayed 1 night in Apr 2024

2/10 Terrible

Paul

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our vehicle along with 3 others was broken into and the staff didn’t seem to care and was not helpful in providing any video evidence to the police. I would avoid this place and other surrounding hotels.
Stayed 4 nights in Apr 2024

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay with my kids. Breakfast was hearty and clean. Beds were very comfortable. Area felt very safe.
Stayed 2 nights in Apr 2024

4/10 Poor

Madelyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Renee

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Older but not kept up. Not as clean as I’d hope. Bathroom: tiles broke, sink drains extremely slow, shower old. Empty beer cans found left in closet.
Stayed 1 night in Apr 2024

4/10 Poor

Jesus

Stayed 3 nights in Mar 2024

10/10 Excellent

Zulmari

Stayed 1 night in Mar 2024

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
.
Stayed 4 nights in Mar 2024

6/10 Okay

melody

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
Friendly checkin staff & hard working breakfast lady
Stayed 2 nights in Mar 2024

10/10 Excellent

Teresa

Travelled with family, Travelled with partner
Liked: Amenities
I always stay here I love it
Stayed 1 night in Mar 2024

6/10 Okay

Rick

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Alexa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Upon check-in everything on the exterior is decent. Had a room on the first floor, first night in there was a small cockroach crawling on the dresser in the living room area. Had the room booked for a week and discovered the small cockroaches were coming from behind the mirror at the bathroom vanity. The ceiling in the bathroom was literally rotted from a water leak and a sad attempt at painting over it was made. Each time I showered pieces of the ceiling repair would fall into the tub. Overall, the motel is decent but the rooms need work and a good bug spray. I am not sure I would recommend it to friends and family.
Stayed 6 nights in Feb 2024

4/10 Poor

Fernando

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good but that was about it. Reserved a room with a sofa bed and they didnt provide it and said they didnt have anymore available. The dryer was bronen. So was the knob on the microwave. Carpet was dirty. Air conditioner did work good. Had my own pillow and housekeeping took my pillowcase when they cleaned room and changed the sheets. Told front desk they said housekeeping had not been in my room called them early in the morning before 8 am since arrived in my room late at night. Front desk stated no one had been in my room. I explained again our beds were made and we didnt make the beds so yes they were. 3 hours later go down to front desk and still ko pilliw case they tell me they have supposedly looked. I tell them theyvwill have to reimburse me for a set if new sheets and 20 minutes later they miraculously find it. Doesnt even give me a receipt for my check out. Not impressed dont recommend staying there at all. Not sure why they had good reviews
Stayed 2 nights in Mar 2024

4/10 Poor

Jonathan

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated room, stains on carpets and iron board, water wasn't hot in the shower.
Stayed 1 night in Mar 2024

10/10 Excellent

Armando

Stayed 1 night in Feb 2024

8/10 Good

Thomas, League city

Travelled with family
Nice room with 2 bed
Stayed 1 night in Mar 2024

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love staying here
Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 3 nights in Feb 2024

6/10 Okay

James

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Killed 2 roaches in my hotel room
Stayed 1 night in Mar 2024

2/10 Terrible

judy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
there were bugs in room
Stayed 3 nights in Feb 2024

10/10 Excellent

Kramela

Stayed 2 nights in Feb 2024

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staffing
Stayed 2 nights in Feb 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, it was convenient and the parking was great but best of all they had exercised waffles❤️
Stayed 1 night in Feb 2024

6/10 Okay

Charles

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Stephan, The Woodlands

Stayed 2 nights in Feb 2024

2/10 Terrible

Leonel, Rockford

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took forever to get checked in! Bathroom faucet n tub were clogged! It is very outdated. We had been driving for 17 hrs, wanted to bathe n sleep. We were to tired to complain or get moved to a different room, Very disappointed. To check out no one was at desk had to ask kitchen lady to call for someone. Would not stay here again.
Stayed 1 night in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to dining and shopping.

10/10 Excellent

Edit

Loved it was very roomy beds where comfortable
Stayed 2 nights in Feb 2024

6/10 Okay

Sara

Liked: Staff & service
Disliked: Cleanliness
Great location that is safe for families. Dining that is in walkable distance. Good location and friendly front desk clerk. Cleanliness was sub par. Rooms were sufficient for our needs. Ran out of hot water quickly and water faucet did not turn off all the way. Over all experience was positive.
Stayed 1 night in Feb 2024

8/10 Good

Roman

Travelled with partner
Liked: Cleanliness, staff & service
This was my second time staying here . 1st time was in 2020 during the pandemic . First time was strange . This time around was better and more open .
Stayed 1 night in Feb 2024

10/10 Excellent

Cristoval, Corpus Christi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were a bit hard and shower was dirty. Was quiet and staff was helpful
Stayed 1 night in Jan 2024

10/10 Excellent

Louise

Stayed 3 nights in Jan 2024

8/10 Good

Luther

Good
Stayed 1 night in Jan 2024

8/10 Good

Luther

Good
Stayed 1 night in Jan 2024

10/10 Excellent

Yao

Stayed 1 night in Jan 2024

8/10 Good

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place...except it didn't have hot water. That is the only bad thing I can think of. Otherwise, it was a great place. Nice people.
Stayed 2 nights in Dec 2023

6/10 Okay

Behlul, Flower Mound

Not clean. Our room had multiple roaches. Seems like an older comfort inn property that has not been kept up with the times to provide basic amenities and maintenance upkeep. The staff try their best to make it a pleasant stay but it seems the ownership has no interest in maintaining the hotel for basic needs of customers
Stayed 2 nights in Dec 2023

6/10 Okay

David

Business traveller
Disliked: Amenities, property conditions & facilities
Property is the upgrading process….
Stayed 3 nights in Dec 2023

10/10 Excellent

Shatoria

Stayed 1 night in Dec 2023

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Gaya Prasad

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Rene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 5 nights in Nov 2023

8/10 Good

Brenda M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and peaceful.
Stayed 1 night in Nov 2023

4/10 Poor

stacey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room had a broken toilet seat. Our room phone did not work. Two lamps were broke lack of lightbulbs , not enough towels ripped up furniture
Stayed 3 nights in Nov 2023

8/10 Good

CONSUELO

Business traveller
Liked: Room comfort
Hotel Need Upgrades & Not just patches
When we were checking in the front receptionist was rude & had a attitude. Also the light fixture in my room was falling out & I was worried it would fall o my head.
Stayed 4 nights in Oct 2023

10/10 Excellent

Jorge

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this hotel while we were visiting sea world staff was very friendly and helpful. I would definitely stay here again
Stayed 2 nights in Oct 2023

6/10 Okay

Deborah

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maybe pick somewhere else.
Floors were dirty, there were no trash bags in the trash cans, toilet paper roll was empty, shower was in disrepair. Holes in walls, cracked/chipped/peeling paint. The curtains were covered in stains. The mattress itself looked like it was from a horror movie with how stained it was. As much as I paid to only sleep there it really should have at least included a bathroom that wasn’t falling apart. The night check in person was also rude and spoke to us as if she hated being there. That should have been the first clue that this was not going to go well. The breakfast included sausage, eggs, cereal, etc. probably the only good thing about this place.
Stayed 2 nights in Sep 2023

2/10 Terrible

Rupali

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience
The staff is not friendly, rooms were dirty and bugs inside the breakfast area.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again
Stayed 2 nights in Sep 2023