Suite, 2 Queen Beds

Reviews of Comfort Inn and Suites Near Medical Center

2.5 out of 5
Comfort Inn and Suites Near Medical Center
6039 IH 10 West, Exit #565B-Vance Jackson Rd, San Antonio, TX

Reviews

7.0

Good

Rating 10 - Excellent. 148 out of 437 reviews" "
Rating 8 - Good. 96 out of 437 reviews" "
Rating 6 - Okay. 69 out of 437 reviews" "
Rating 4 - Poor. 59 out of 437 reviews" "
Rating 2 - Terrible. 65 out of 437 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

LATASHA

Disliked: Cleanliness, property conditions & facilities
Soooo many roaches, there were roaches everywhere A/C unit never got cold Water in the tub/ shower did not get hot
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
Hello LATASHA,We appreciate your feedback and regret to learn about the challenges you faced during your stay. Please feel free to reach out to our management team directly to address any concerns you may have. We strive to ensure all guest experiences are positive and valuable.

10/10 Excellent

Carleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean relaxing place
Stayed 2 nights in Apr 2024
Response from Manager on Apr 18, 2024
Hello Carleen,Thank you for your kind feedback on our hotel's cleanliness and tranquil atmosphere. We are delighted to know that you had a relaxing stay with us. Your positive comments are truly appreciated.

8/10 Good

Susan

Liked: Amenities
The room was so spacious and the bed comfortable. The breakfast was great but they could add some fruits and different variety of food items each day. The staff were very helpful and kind.
Stayed 4 nights in Apr 2024
Response from Manager on Apr 18, 2024
Hello Susan,Thank you for sharing your detailed feedback with us. We are delighted to hear you enjoyed the spacious room and comfortable bed, as well as the great breakfast offerings. We appreciate your suggestions for adding more fruit options and varying our food selection daily. Our team is pleased to hear they were able to assist you during your stay.

10/10 Excellent

Brice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place
Stayed 3 nights in Apr 2024
Response from Manager on Apr 18, 2024
Hello Brice,We're delighted to hear that you found our hotel to be cool. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future. Thank you for taking the time to share your experience with us.

10/10 Excellent

CasandraM

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The front staff was kind of quiet not to helpful
Stayed 3 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello CasandraM,We appreciate your feedback and apologize for any inconvenience caused during your stay. Guest satisfaction is our top priority, and we will address this with our team to ensure a more welcoming experience for future guests. We value your input and thank you for bringing this to our attention.

2/10 Terrible

Frederico

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I saw roaches at the room falling down on our head( i have pictures) and at the checkout time two guys entered the lobby and the hotel guy warned them to call to cops and they run out I've let the guy know about the roaches and he just said I'm sorry...
Stayed 3 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Frederico, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Matthew, San Juan

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is not clean, there were roaches and bug in the hotel room. The room had a very musty/moldy smell. The pull out bed was disgusting, full of stains, and there were no sheets provided. Even closed the sofa looked dirty, old, and unkept.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Matthew, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Alyssa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Alyssa, We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to reach out to us directly to discuss any concerns you encountered during your visit. We appreciate your feedback and strive to improve our guests' experiences.

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need a shuttle and an outdoor pool
Stayed 4 nights in Apr 2024
Response from Manager on Apr 12, 2024
Hello James,We appreciate your feedback regarding the shuttle service and outdoor pool. Please feel free to contact our management team directly to discuss any further suggestions or concerns you may have. Thank you for staying with us.

4/10 Poor

brenda

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The elevator smell bad and it was hot and in the bedroom some areas were damage snd also the sofa bed was duper dirty. I need it to ask for the bed sheets because they did have any it was very inconvenient that they don't prepare the room
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello brenda, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments have been duly noted, and we recommend reaching out to our management team to address these concerns further. We strive to provide a comfortable and enjoyable experience for all our guests. Thank you for bringing these issues to our attention.

4/10 Poor

James, Waco

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a 7 hotel. Room smelled like smoke, bathtub was dirty, and wouldn't drain, shower wouldn't get hot, and there was a hooker hanging around the entrance. Would never stay here again.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello James, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable in helping us improve our services. Please feel free to contact our management team to address your concerns further.

8/10 Good

Jose S

Travelled with partner
Liked: Cleanliness
Unsafe environment
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Jose S, We value your feedback and take safety concerns seriously. We recommend contacting our management team to discuss your experience further. Thank you for bringing this to our attention.

4/10 Poor

Adrian

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs renovation. Housekeeping needs to do better cleaning, replace carpet because it has an odor smell to it.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Adrian, Thank you for sharing your feedback with us. We value your comments and will share them with our team for further review and improvement. Our goal is always to provide a pleasant stay for our guests, and we appreciate your input on areas we can address.

2/10 Terrible

Falguni, Bartlett

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good. We found roaches in our room. It was late night.. everyone else was sleeping so we didn't change the room. I was not able to sleep comfortably after seeing the roaches.. Next day I complained to front desk guy. I WOULD NOT RECOMMEND AND WOULD NOT STAY HERE AGAIN!!
Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Falguni, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Roberta,We're thrilled to hear you had a fantastic stay with us! Please do not hesitate to reach out if there is anything we can assist you with in the future.

8/10 Good

Agustin

Travelled with family
Excellent
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Agustin, We're delighted to hear you had an "excellent" experience with us! Your satisfaction is our top priority, and we appreciate your feedback. Should you have any further comments or need assistance, please don't hesitate to reach out.

10/10 Excellent

Benito

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean clean clean
Stayed 2 nights in Mar 2024
Response from Manager on Apr 1, 2024
Hello Benito,Thank you for acknowledging our commitment to cleanliness during your stay. We appreciate your positive feedback and hope to welcome you back again soon for another enjoyable experience at our hotel.

6/10 Okay

sia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Hello sia, We appreciate you choosing to stay with us and hope you had a pleasant time overall. Feel free to reach out to us with any suggestions or concerns from your stay. We value your feedback and look forward to hearing from you.

2/10 Terrible

Mauricio

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cars got broken into and windows smashed in.
Stayed 3 nights in Mar 2024
Response from Manager on Apr 3, 2024
Hello Mauricio, We're sorry to hear about your experience. Your feedback is valuable, and we recommend contacting our management team at your earliest convenience to discuss this matter further.

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
It was nice and near places we were going.
Stayed 3 nights in Mar 2024
Response from Manager on Apr 2, 2024
Hello Rachel,We're glad to hear that our convenient location suited your travel needs. Your positive feedback is greatly appreciated.

6/10 Okay

Gloria

Stayed 3 nights in Mar 2024
Response from Manager on Apr 3, 2024
Hello Gloria, We appreciate you choosing our hotel for your stay. Should you have any feedback to share about your experience, please do not hesitate to contact us directly. We strive to ensure all our guests have a pleasant visit.

2/10 Terrible

Lloyd

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool not in working order the entire stay. Taking our kids on spring break vacation, we booked this hotel because of the indoor pool and hot tub and we were unable to use. I was offered a $30 discount for the inconvenience, which I do not feel was sufficient. Additionally, our room smelled musky and had black mold on the ceiling in the bathroom. They acted as if it was no big deal. The flooring was also super dirty. Breakfast was ok. Definitely worth paying more to get a nicer hotel than stay at this place. I wouldn’t recommend AT ALL.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Lloyd, We regret to hear about the inconveniences you experienced during your stay. We are currently addressing the pool situation with our maintenance team. Your feedback on the room conditions has been duly noted, and we will work diligently to ensure a high standard of cleanliness. Thank you for your comments on the breakfast. We appreciate your valuable input and regret that we did not meet your expectations.

2/10 Terrible

Mariah

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Rooms smelt there was cockaroaches nathroom had peeling paint & mold
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Mariah,We're sorry to hear about your experience and appreciate your feedback on the room conditions. Your comments will be shared with our team for further review. Thank you for bringing this to our attention.

10/10 Excellent

Jessica, Goodman

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Easy check in. Nice rooms wish the pool was open. After a 12 hour drive it would have been nice to sit in the hot tub and relax
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Jessica,We're glad to hear you had a smooth check-in and enjoyed our rooms. We appreciate your feedback and will pass on your comments about the pool to our management team for future improvements. We hope to welcome you back for a relaxing stay in the future.

6/10 Okay

lucero

Travelled with family and small children
Disliked: Property conditions & facilities
My room had a lot of roaches. Front desk was notified and nothing was done
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello lucero, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Perla

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Perla,We're sorry to hear that you didn't fully enjoy your stay. Please feel free to contact us directly to discuss any concerns you may have had during your time with us. We value your input and strive to make every guest experience exceptional.

6/10 Okay

Ana

Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Ana, We regret to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and aim to provide excellent service to all our guests.

8/10 Good

Evette

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
I didn’t like the fact that the front desk clerk at 3pm didn’t know anything about anything I asked him.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Evette,We appreciate your feedback regarding your interaction with our front desk clerk. Please know that we will address this issue with the team to ensure better service in the future. Thank you for bringing this to our attention.

8/10 Good

Savu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Savu, We hope you had a pleasant stay with us! Please feel free to reach out to us with any feedback you'd like to share. We appreciate your support and look forward to welcoming you back soon.

6/10 Okay

Madison

Travelled with family and small children
Disliked: Staff & service
Pretty average hotel
Stayed 3 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Madison, We appreciate your feedback and will use it to improve our services. Thank you for choosing to stay with us.

10/10 Excellent

Lizette

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was awesome, just that pool was closed on Saturday and my kids were really looking forward to it. Great hotel
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Lizette,We appreciate your positive feedback on our front desk team. We apologize for any inconvenience regarding the pool closure on Saturday; we recommend checking with our management for updates on pool availability during your future stays. Thank you for choosing to stay with us, and we hope to welcome you back soon!

8/10 Good

Michael

Stayed 4 nights in Mar 2024
Response from Manager on Apr 2, 2024
Hello Michael, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Nirma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good people. Friendly.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Nirma,We are pleased to hear that you found our staff to be welcoming during your stay. Thank you for sharing your positive feedback with us. We hope to welcome you back in the future for another enjoyable experience at our hotel.

2/10 Terrible

Ruben

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
First room we were given was not cleaned, blankets,towels were missing and the front door lock seemed broken and unsafe. The 2nd room we were given had red blood like stains on the floor, the bathroom was dirty and looked like black mold around the tub and the front door lock looked broken too. We decided to leave after 30 minutes of being at this hotel because we had a small baby with us and booked another hotel elsewhere.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Ruben,We apologize for any inconvenience you experienced during your stay. Your feedback has been noted and will be shared with our team for immediate attention. For further assistance or to discuss your concerns in more detail, please feel free to reach out to our management team directly.

6/10 Okay

Crystal

Stayed 2 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Crystal,We appreciate you choosing our hotel for your stay. We hope you had an enjoyable experience overall. If you encountered any issues during your visit, please do not hesitate to contact us directly so we can address them promptly. Hope to welcome you back soon!

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smoothly
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Cecilia,We are delighted to hear that your stay with us was seamless. Your positive feedback is greatly appreciated as we strive to provide excellent service to all our guests. We hope to welcome you back again in the future for another enjoyable experience.

2/10 Terrible

Felicia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was smelly, the pull out bed was broken, the elevator smelled like cigarettes and I want able to check in till 4 an hr passed checkin cause the room was still being cleaned
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Felicia, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we will share it with our team for further improvements. Should you have any further concerns, please reach out to our management team directly.

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finding parking after a night out was rough. But overall is was a nice stay for the price.
Stayed 3 nights in Feb 2024
Response from Manager on Mar 3, 2024
Hello Miguel,We apologize for the inconvenience you faced with parking. We appreciate your feedback and are pleased to hear you enjoyed your stay overall. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Roberta

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Roberta,We are delighted that you had a fantastic experience at our hotel! If you have any further comments or suggestions, please do not hesitate to contact us.

6/10 Okay

Kelly

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff were Rude! Mainly the front desk..The cleaning staff were kind!
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Kelly,We apologize if your experience did not meet your expectations, and we appreciate your feedback on the different aspects of your stay. Please reach out to our management team to further discuss your concerns and assist in any way we can.

2/10 Terrible

brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello brian,We're sorry to hear that your experience did not meet expectations. Please feel free to contact us directly to provide further details so we can address any issues you encountered during your stay.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Julie,We are delighted to hear you had a wonderful experience at our hotel! Should you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay!

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly the room was clean the location. It was a lot of dining, quiet, and peaceful.
Stayed 5 nights in Dec 2023
Response from Manager on Feb 24, 2024
Hello Charles,We are thrilled to hear that you enjoyed our friendly staff, clean rooms, and peaceful surroundings during your stay. We strive to make sure all our guests have a comfortable experience and we are glad to hear we succeeded with your visit.

10/10 Excellent

Paulino

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Paulino,We are delighted to hear that you had an exceptional stay with us! We hope to welcome you back soon for another fantastic experience.

8/10 Good

Paulino, Portland

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 5 nights in Feb 2024
Response from Manager on Feb 23, 2024
Hello Paulino,We appreciate your feedback on our pricing and are pleased to hear you found it fair. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team for assistance.

6/10 Okay

Kelly

Business traveller
Disliked: Staff & service
I arrived at check in time and I was tryingbto be convinced to come back in 30 mins as a room wasn't ready for me! I told them to me a discount as Expedia said nothing was wrong with rooms..They found another King room available all of a sudden! My room is nice...
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Kelly, We appreciate your feedback and are pleased to hear that you found your room to be nice. We apologize for any inconvenience caused during check-in and assure you that we always strive to accommodate our guests promptly. Your comments will be shared with our team to continually improve our services.

4/10 Poor

gheidymar

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely overpriced for what you get!!!
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello gheidymar, We are disappointed to hear about your experience. We value the feedback of our guests and will share your comments with our team for further review. We strive to provide a competitive pricing structure while maintaining the quality of our services. Thank you for sharing your thoughts with us.

2/10 Terrible

Anthony

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gave my family a dirty room with pee stains in the bed sheets and also knew the previous renters had smoked in the non smoking room. Over booked rooms with limited parking outside.
Response from Manager on Feb 17, 2024
Hello Anthony,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with our team for immediate attention. For further assistance or to address any concerns, please contact our management directly. We appreciate your understanding and hope to welcome you back in the future for an improved experience.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Good place to spend the night
Stayed 2 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello Mary,We are delighted to hear that our convenient location near the airport suited your needs. We hope you had a comfortable stay with us and look forward to welcoming you back in the future.

2/10 Terrible

Ray

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Run down, stuffy, and paper thin walls. Had to unscrew ceiling light so we could charge our phones. Switch the light off=outlets off, too. Shady environment overall.
Response from Manager on Feb 17, 2024
Hello Ray, We appreciate you sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. We encourage you to reach out to our management team directly so they can address your concerns.