Suite, 2 Queen Beds

Reviews of Comfort Inn and Suites Near Medical Center

2.5 out of 5
Comfort Inn and Suites Near Medical Center
6039 IH 10 West, Exit #565B-Vance Jackson Rd, San Antonio, TX

Reviews

7.0

Good

Rating 10 - Excellent. 128 out of 379 reviews" "
Rating 8 - Good. 83 out of 379 reviews" "
Rating 6 - Okay. 64 out of 379 reviews" "
Rating 4 - Poor. 52 out of 379 reviews" "
Rating 2 - Terrible. 52 out of 379 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

lucero

Travelled with family and small children
Disliked: Property conditions & facilities
My room had a lot of roaches. Front desk was notified and nothing was done
Stayed 3 nights in Mar 2024

2/10 Terrible

Perla

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Perla,We're sorry to hear that you didn't fully enjoy your stay. Please feel free to contact us directly to discuss any concerns you may have had during your time with us. We value your input and strive to make every guest experience exceptional.

6/10 Okay

Ana

Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Ana, We regret to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and aim to provide excellent service to all our guests.

8/10 Good

Evette

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
I didn’t like the fact that the front desk clerk at 3pm didn’t know anything about anything I asked him.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Evette,We appreciate your feedback regarding your interaction with our front desk clerk. Please know that we will address this issue with the team to ensure better service in the future. Thank you for bringing this to our attention.

8/10 Good

Savu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Savu, We hope you had a pleasant stay with us! Please feel free to reach out to us with any feedback you'd like to share. We appreciate your support and look forward to welcoming you back soon.

6/10 Okay

Madison

Travelled with family and small children
Disliked: Staff & service
Pretty average hotel
Stayed 3 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Madison, We appreciate your feedback and will use it to improve our services. Thank you for choosing to stay with us.

10/10 Excellent

Lizette

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was awesome, just that pool was closed on Saturday and my kids were really looking forward to it. Great hotel
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Lizette,We appreciate your positive feedback on our front desk team. We apologize for any inconvenience regarding the pool closure on Saturday; we recommend checking with our management for updates on pool availability during your future stays. Thank you for choosing to stay with us, and we hope to welcome you back soon!

2/10 Terrible

Ruben

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
First room we were given was not cleaned, blankets,towels were missing and the front door lock seemed broken and unsafe. The 2nd room we were given had red blood like stains on the floor, the bathroom was dirty and looked like black mold around the tub and the front door lock looked broken too. We decided to leave after 30 minutes of being at this hotel because we had a small baby with us and booked another hotel elsewhere.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Ruben,We apologize for any inconvenience you experienced during your stay. Your feedback has been noted and will be shared with our team for immediate attention. For further assistance or to discuss your concerns in more detail, please feel free to reach out to our management team directly.

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smoothly
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Cecilia,We are delighted to hear that your stay with us was seamless. Your positive feedback is greatly appreciated as we strive to provide excellent service to all our guests. We hope to welcome you back again in the future for another enjoyable experience.

2/10 Terrible

Felicia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was smelly, the pull out bed was broken, the elevator smelled like cigarettes and I want able to check in till 4 an hr passed checkin cause the room was still being cleaned
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Felicia, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we will share it with our team for further improvements. Should you have any further concerns, please reach out to our management team directly.

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finding parking after a night out was rough. But overall is was a nice stay for the price.
Stayed 3 nights in Feb 2024
Response from Manager on Mar 3, 2024
Hello Miguel,We apologize for the inconvenience you faced with parking. We appreciate your feedback and are pleased to hear you enjoyed your stay overall. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Roberta

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Roberta,We are delighted that you had a fantastic experience at our hotel! If you have any further comments or suggestions, please do not hesitate to contact us.

6/10 Okay

Kelly

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff were Rude! Mainly the front desk..The cleaning staff were kind!
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Kelly,We apologize if your experience did not meet your expectations, and we appreciate your feedback on the different aspects of your stay. Please reach out to our management team to further discuss your concerns and assist in any way we can.

2/10 Terrible

brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello brian,We're sorry to hear that your experience did not meet expectations. Please feel free to contact us directly to provide further details so we can address any issues you encountered during your stay.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Julie,We are delighted to hear you had a wonderful experience at our hotel! Should you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay!

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly the room was clean the location. It was a lot of dining, quiet, and peaceful.
Stayed 5 nights in Dec 2023
Response from Manager on Feb 24, 2024
Hello Charles,We are thrilled to hear that you enjoyed our friendly staff, clean rooms, and peaceful surroundings during your stay. We strive to make sure all our guests have a comfortable experience and we are glad to hear we succeeded with your visit.

8/10 Good

Paulino, Portland

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 5 nights in Feb 2024
Response from Manager on Feb 23, 2024
Hello Paulino,We appreciate your feedback on our pricing and are pleased to hear you found it fair. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team for assistance.

6/10 Okay

Kelly

Business traveller
Disliked: Staff & service
I arrived at check in time and I was tryingbto be convinced to come back in 30 mins as a room wasn't ready for me! I told them to me a discount as Expedia said nothing was wrong with rooms..They found another King room available all of a sudden! My room is nice...
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Kelly, We appreciate your feedback and are pleased to hear that you found your room to be nice. We apologize for any inconvenience caused during check-in and assure you that we always strive to accommodate our guests promptly. Your comments will be shared with our team to continually improve our services.

4/10 Poor

gheidymar

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely overpriced for what you get!!!
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello gheidymar, We are disappointed to hear about your experience. We value the feedback of our guests and will share your comments with our team for further review. We strive to provide a competitive pricing structure while maintaining the quality of our services. Thank you for sharing your thoughts with us.

2/10 Terrible

Anthony

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gave my family a dirty room with pee stains in the bed sheets and also knew the previous renters had smoked in the non smoking room. Over booked rooms with limited parking outside.
Response from Manager on Feb 17, 2024
Hello Anthony,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with our team for immediate attention. For further assistance or to address any concerns, please contact our management directly. We appreciate your understanding and hope to welcome you back in the future for an improved experience.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Good place to spend the night
Stayed 2 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello Mary,We are delighted to hear that our convenient location near the airport suited your needs. We hope you had a comfortable stay with us and look forward to welcoming you back in the future.

2/10 Terrible

Ray

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Run down, stuffy, and paper thin walls. Had to unscrew ceiling light so we could charge our phones. Switch the light off=outlets off, too. Shady environment overall.
Response from Manager on Feb 17, 2024
Hello Ray, We appreciate you sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. We encourage you to reach out to our management team directly so they can address your concerns.

2/10 Terrible

Tenneil

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a funky smell, and they do not give you your full security deposit back.
Response from Manager on Feb 15, 2024
Hello Tenneil, Thank you for sharing your feedback regarding your recent stay. We apologize if you encountered any inconvenience related to the smell during your visit. Our team prides itself on maintaining a clean and pleasant environment for our guests. As for the security deposit, please contact our management directly to discuss this matter further.

10/10 Excellent

Everardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great prices
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Everardo,Thank you for your feedback! We're glad to hear that you enjoyed our hotel's convenient location and affordable prices. We appreciate your patronage and hope to welcome you back in the future.

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Roberta,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Martin

Stayed 4 nights in Feb 2024
Response from Manager on Feb 10, 2024
Hello Martin,Thank you for choosing our hotel for your stay! We are delighted to know that you had a wonderful experience with us. Our team strives to provide exceptional service and create a memorable stay for our guests. Should you have any additional feedback, please feel free to reach out to us directly so that we may further improve our services. We look forward to welcoming you back in the future!

10/10 Excellent

OGHENEOVO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AWESOME PLACE TO BE
Stayed 2 nights in Jan 2024
Response from Manager on Feb 9, 2024
Hello OGHENEOVO,Thank you for your kind words! We are thrilled to hear that you enjoyed your stay with us. We strive to create a wonderful experience for all our guests and we are glad we hit the mark for you. If you have any future travel plans, we would be delighted to welcome you back.

10/10 Excellent

Kenneth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the price. Breakfast is really good.
Stayed 1 night in Jan 2024
Response from Manager on Feb 8, 2024
Hello Kenneth,We're delighted to hear that you enjoyed your stay with us and found our breakfast to be great. We strive to provide excellent value for our guests. Thank you for your feedback, and we hope to welcome you back in the future.

6/10 Okay

Roberta

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on Feb 3, 2024
Hello Roberta,We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns regarding your experience with us, please feel free to reach out to us directly so that we can address them appropriately. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

6/10 Okay

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient but indoor pool was closed, that was the main reason why we booked the hotel.
Stayed 1 night in Jan 2024
Response from Manager on Feb 3, 2024
Hello Carlos, We apologize for any inconvenience caused by the closure of our indoor pool during your stay. While we strive to provide all advertised amenities, there are occasional maintenance needs that may arise. We appreciate your understanding and hope you were able to explore the other facilities and attractions in the area. Please reach out to our management team if you have any further concerns.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and the decor was beautiful. Staff was nice and the breakfast was delicious. Definitely staying here next time I’m in town
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Angelica,Thank you for your kind words about our clean and beautifully decorated hotel. We're thrilled to hear that our staff was nice and you enjoyed our delicious breakfast. We look forward to welcoming you again for your next stay in town.

2/10 Terrible

Genesis

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The door was broken, the phone in the room did not work, bathroom was dirty…. Terrible location
Stayed 5 nights in Jan 2024
Response from Manager on Jan 28, 2024
Hello Genesis,We apologize for the inconveniences you experienced during your stay. We value your feedback and will address the issues mentioned to ensure it doesn't happen again. We appreciate your understanding and hope you will give us another chance to provide you with a better experience in the future.

2/10 Terrible

Karina, LITTLE NECK

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel to visit my son at Air force base in Lackland TX,. And also to use the pool. The facility didn't have the pool working. And my room had a water leak in the bathroom that wasn't even look at. I was told that someone would come to my room and never did. They offered to move me to the 2nd floor. Apparently this hotel is a smoke free facility. But the 2nd floor completely contrary to what is the policy in place. It was worse than the first floor where I was in. So I decided to stay put in my room that I was assigned hoping that one of the days I was booked for They would come and fix my room!! The room wasn't as described on the website. But I learned that this facility definitely will not be in my future reservations. They didn't even offer me a future accommodation. So hopefully someone get to read this and rethink before proceeding with booking this Hotel.
Stayed 5 nights in Jan 2024
Response from Manager on Jan 28, 2024
Hello Karina,Thank you for choosing our hotel during your visit to Lackland, TX. We apologize for any inconvenience caused by the pool being out of order and the water leak in your room. We are sorry that our maintenance team was unable to promptly assist you. Regarding the smoking policy, we appreciate your feedback and will ensure it is addressed with our staff. We regret that your room did not meet your expectations and apologize for any miscommunication regarding accommodations. We value your feedback and will take it into consideration for future improvements.

10/10 Excellent

LAVERNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean rooms
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello LAVERNE,Thank you for sharing your feedback about our clean rooms. We strive to maintain a high standard of cleanliness to ensure our guests have a comfortable stay. Your comments are valuable to us and will be shared with our housekeeping team. We appreciate your business and hope to welcome you back in the future for another enjoyable experience.

2/10 Terrible

Susan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Susan, We're sorry to hear that you didn't have a satisfactory experience during your stay. We value your feedback and encourage you to reach out to us directly to share any specific concerns you may have had. We would appreciate the opportunity to address them and improve our services.

8/10 Good

Fitzroy A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Fitzroy A., We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 Poor

Erika

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Erika, We're sorry to hear that your recent stay with us was not up to your expectations. We appreciate your feedback and encourage you to reach out to our hotel directly so we can address any issues you may have experienced. We value our guests' satisfaction and would welcome the opportunity to make it right. Thank you for choosing our hotel and we hope to have the chance to exceed your expectations in the future.

8/10 Good

JORGE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The indoor pool had the water very cool. I suggest to have the pool warmed in winter time, so guests can enjoy the advertised facilities. The jacuzzi was warm but not hot as expected. Suggest to increase its water temperature.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello JORGE, Thank you for sharing your feedback on our indoor pool and jacuzzi. We appreciate your suggestion about warming the pool in winter, and we will take this into consideration for future improvements. We apologize for any inconvenience you experienced with the jacuzzi temperature, and we will review and adjust it accordingly.

8/10 Good

John

Stayed 3 nights in Jan 2024
Response from Manager on Jan 9, 2024
Hello John,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and hope you enjoyed your time with us. Please feel free to reach out to us directly if there is anything else we can assist you with. We look forward to welcoming you back in the future.

10/10 Excellent

Hailey

Stayed 2 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello Hailey,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything we can do to further enhance your future stays, please do not hesitate to reach out to us directly. We look forward to hosting you again soon!

10/10 Excellent

Brice

Liked: Staff & service, amenities, property conditions & facilities
Cool place
Stayed 4 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Brice,Thank you for your feedback and for choosing our hotel for your stay. We're glad to hear that you found our place cool. We appreciate your support and hope to welcome you back in the future for another satisfying experience.

4/10 Poor

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Ricardo, Thank you for taking the time to provide feedback on your recent stay. Guest satisfaction is our top priority, and we apologize if your experience fell short of your expectations. We appreciate your valuable input and will share it with our team to make improvements. If there is anything we can do to assist you further, please do not hesitate to reach out to our management team.

10/10 Excellent

Brian

Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Brian,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had a fantastic experience with us. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Leisha

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Leisha, We appreciate you choosing our hotel for your stay. We hope you had a pleasant experience and enjoyed your time with us. Should you have any feedback to share, please don't hesitate to reach out to us directly. We value your opinion and would love to hear from you.

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 4, 2024
Hello Jasmine, We're sorry to hear about your experience at our hotel. We value your feedback and would appreciate if you could reach out to us directly to discuss any specific concerns you may have. We strive to provide exceptional service to all of our guests and would like the opportunity to make it right.

6/10 Okay

JUAN

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
I was not able to use the bathroom of my room, I called front desk to report the incident they just gave me a plunger but that tool did not cover the toilet hole, maintenance never came to take care of the incident.
Response from Manager on Jan 2, 2024
Hello JUAN, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback regarding the bathroom issue and will use it as an opportunity to improve our services. Our front desk team strives to provide immediate assistance, and we apologize if this was not the case during your stay. Your comments have been shared with our team to ensure this does not happen again in the future.

6/10 Okay

Rebecca

Travelled with family
Disliked: Staff & service
When we arrived to the hotel we were early but decided to see if they had our room available. The front desk clerk was sitting casually in a chair behind the counter and playing on their phone. He finally decided to greet us but looked annoyed that we interrupted his play time. I asked if our room was available and he rolled his eyes and said they were completely booked and there were no rooms available. I told him we had reservations and wanted to confirm them. Again, he looked annoyed and asked for my phone number to check the reservation. He did confirm and said we could come back in 4 hours. When we came back, he was still in the same chair leaning back and you could literally hear him on TikTok it was so loud. Everything else about the hotel was typical for the price we paid. It wasn’t the cleanest or the prettiest but it was worth what we paid. I suggest management pay attention to their employees and coach them on their customer service skills because they totally suck.
Stayed 3 nights in Dec 2023
Response from Manager on Jan 2, 2024
Hello Rebecca, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced during the check-in process. We strive to provide excellent customer service and will address this matter with our front desk staff to ensure this doesn't happen in the future. We appreciate your valuable input and hope you will give us another opportunity to serve you in the future.

4/10 Poor

Patricia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our sheets were covered in stains. Stains all over the couches as well. The lobby hallways were also just dirty and just made the experience uncomfortable.
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Patricia,Thank you for bringing your concerns to our attention. We regret to hear about the cleanliness issues you encountered during your stay. We take these matters seriously and will address them with our housekeeping and maintenance teams for immediate improvement. We apologize for any discomfort this may have caused and appreciate your feedback.

6/10 Okay

Ryan L

Travelled with family
Disliked: Cleanliness
Dirty, hairs found, stains on sheets and bugs in the bathroom
Stayed 2 nights in Dec 2023
Response from Manager on Dec 31, 2023
Hello Ryan L,Thank you for sharing your feedback. We apologize for any inconvenience you encountered during your stay. We encourage guests to reach out to our management team directly to address any concerns.

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cool
Response from Manager on Dec 31, 2023
Hello Marshall,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience faced during your stay. We value your comments and will use them to continually improve our services. Please feel free to reach out to our management team directly to discuss your concerns further.