2 outdoor pools, pool umbrellas, sun loungers

Reviews of Bahia Principe Grand Cayacoa

4.5 out of 5
Bahia Principe Grand Cayacoa
Loma De Puerto Escondiao, Samaná, Samana

Reviews

8.2

Very good

Rating 10 - Excellent. 267 out of 565 reviews" "
Rating 8 - Good. 163 out of 565 reviews" "
Rating 6 - Okay. 67 out of 565 reviews" "
Rating 4 - Poor. 40 out of 565 reviews" "
Rating 2 - Terrible. 28 out of 565 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Odeyme

Stayed 2 nights in Feb 2024

8/10 Good

Arelis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All amenities were removed from resort and beach area became public with locals using parasols. No bars at beach area and no animations. Would only go back if resort becomes all inclusive.
Response from Guest Relations Bahia Principe Grand Cayacoa on Apr 11, 2024
Dear Mr. Arelis Thank you for choosing us as your vacation destination. We appreciate your contribution to improve our services, likewise we want to offer our sincere apologies for any inconvenience that may have exoerimentar during your stay. Thank you for choosing us Kind regards

10/10 Excellent

Betty

Stayed 3 nights in Mar 2024

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good, but you need to upgrade all included and will be perfect
Stayed 2 nights in Mar 2024
Response from Guest Relations Bahia Principe Grand Cayacoa on Apr 1, 2024
Dear Danny We thank you for choosing us as your vacation destination, as well as for your comments and suggestions. Thank you for visiting us

10/10 Excellent

Nelson, Elmsford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place specially for adults, not your topical all inclusive resort like must in Dominican Republic.. I like it and will be back if I’m the area.
Stayed 2 nights in Mar 2024
Response from Guest Relations Bahia Principe Grand Cayacoa on Mar 25, 2024
Dear Mr. Nelson Thank you for sharing the wonderful stay you had with us and how you enjoyed our modality and tranquility of our adult only concept. We are glad that we exceeded your expectations and made your stay memorable.Hope to have the opportunity to welcome you again. Best regards

8/10 Good

Ana-Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Amazing view! Great location on a hill over the bay. Excellent staff. Not much to do on the premises beside pool and nice little beach.
Stayed 4 nights in Mar 2024
Response from Guest Relations Bahia Principe Grand Cayacoa on Mar 20, 2024
Dear Mrs. Ana-Maria We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay in our hotel. Likewise, we offer our sincere apologies for any inconvenience you may have experienced during your stay.Thank you for visiting us

10/10 Excellent

Yokasta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was elegant and comfortable, spacious, very clean. Everything was organic. Staff was friendly and accomodating. Facilities were amazing. Beautiful view of the beach and sorrounded by trees.
Stayed 1 night in Feb 2024
Response from Annie Rijo on Mar 1, 2024
Dear Mrs. Yokasta Thank you very much for sharing your experience at our hotel. We are glad to hear that you enjoyed our elegant and comfortable ambiance, as well as the cleanliness and organic atmosphere we offer. Best regards

10/10 Excellent

Gianfranco

Stayed 4 nights in Feb 2024

2/10 Terrible

Aleksandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The check in was unprofessional. We made reservation online, the front desk managed to misspell our last name. Gave us cards for towels, but to get the towels we had to go back to the front desk-couldn’t they just give us towels? This place is huge, lots of stairs. Very inconvenient to go from the pool area to the reception for the towels. Area around pool was not cleaned, lots of empty bottles. Shuttle that takes you between restaurants and room is not on schedule it comes and goes whenever. Had to wait for 30 minutes for the driver to show up. The only good thing was food, hot, tasty (not over salted) and fresh.
Stayed 1 night in Feb 2024
Response from Guest Relations Bahia Principe Grand Cayacoa on Feb 28, 2024
Dear Mrs. Aleksandra In relation to the comments in your review, we offer our sincere apologies for any inconvenience experienced during your stay at our hotel. Please be assured that your comments will be passed on to the departments involved so that corrective action can be taken on the points you mention in order to avoid these types of incidents with future guests.Thank you for visiting us Kind regards

10/10 Excellent

Francisco, New City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful views from the mountains
Stayed 2 nights in Feb 2024
Response from Annie Rijo on Feb 28, 2024
Dear Sir.Thank you for sharing your review with us about the beautiful view of the mountains that our facilities have. Thank you for visiting us Kind regards

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Moises

Stayed 4 nights in Jan 2024

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service
The views from this hotel of the surrounding town and bay can not be matched! But the gem of this hotel are the wonderful staff! Friendly, attentive and hardworking to make a stay here worry free.
Stayed 8 nights in Feb 2024
Response from Guest Relations Bahia Principe Grand Cayacoa on Feb 21, 2024
Dear Mr. Henry We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel.Thank you for visiting us and sharing your review with us.

10/10 Excellent

joanne

Travelled with group
Liked: Amenities
Everything was wonderful.
Stayed 2 nights in Feb 2024
Response from Guest Relations Bahia Principe Grand Cayacoa on Feb 21, 2024
Dear Mrs. Joanne Thank you for your comments, we are so glad to hear that you had a great stay with us.Hope we will have the chance to assist you again!Kindest Regards

10/10 Excellent

David-William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and great location. Amazing views and very clean. We had a wonderful experience.
Stayed 1 night in Feb 2024
Response from Guest Relations Bahia Principe Grand Cayacoa on Feb 21, 2024
Dear Mr. David-William Thank you for sharing your review of your stay with us, we are glad that we were able to exceed your expectations and that you had a memorable stay. Kind regards

10/10 Excellent

Kiadilmia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this property more stars I would! The property is a mix of nature with the location being the center of everything. It has views all around. The staff was excellent so inviting and friendly beyond words. I can’t recommend this place enough! Please go here!
Response from Guest Relations Bahia Principe Grand Cayacoa on Feb 21, 2024
Dear Mrs. Kiadilmia We are extremely pleased to hear that your experience at our hotel exceeded your expectations and that you were impressed with our location and our team. Thank you for visiting us and sharing your review of your stay with us.

10/10 Excellent

Yoanny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel ilove my views
Stayed 2 nights in Feb 2024
Response from Guest Relations Bahia Principe Grand Cayacoa on Feb 13, 2024
Dear Mrs. Yoanny We appreciate your sharing your review of your stay with us, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel.Thank you for visiting us

10/10 Excellent

Nerida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD SERVICE, EXCELLENT VIEWS, VERY CLEAN AND WELL MAINTAINED
Stayed 2 nights in Feb 2024
Response from Guest Relations Bahia Principe Grand Cayacoa on Feb 13, 2024
Dear Mrs. Nerida We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel.Thank you for visiting us

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Liked: Property conditions & facilities
Our holiday here was a 10/10. Food, service, decor, setting. And the staff was so attentive. Here for 10 days and loved every minute.
Stayed 10 nights in Jan 2024
Response from Annie Rijo on Feb 10, 2024
Dear Mrs. Mary Thank you for choosing us as your vacation destination, as well as for your wonderful comments about the stay you had with us, we are proud to know that we have exceeded your expectations in quality and services during the ten days you have lived with us.Kind regards

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the easy access to the pool and the ocean
Stayed 2 nights in Jan 2024
Response from Annie Rijo on Feb 2, 2024
Dear Ms. Sandra We appreciate you sharing the review of your stay with us and comments about the easy access to the pool and the sea. We are pleased to hear that you enjoyed the comfort and accessibility of our facilities.Your satisfaction is our top priority, and we look forward to the honor of welcoming you back for another enjoyable experience.Kind regards

4/10 Poor

Hernan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
For starters, “Luxury Suite “ wasn’t it at all.We were placed in subpar room with a lot of maintenance issues that needed to be repaired. So much for “ Luxury Suite “.
Stayed 4 nights in Jan 2024
Response from Annie Rijo on Feb 2, 2024
Dear Mr. Hernan We appreciate that you have chosen us as your vacation destination, as well as your comments on points for improvement in our rooms, we would like to offer our sincere apologies for any inconvenience experienced during your stay at our hotel. Please be assured that your comments have been passed on to the departments involved so that corrective action can be taken on the points you mention to avoid these types of incidents with future guests.We appreciate your contribution to the continuous improvement of the quality of the services we offer to our guests. Your comments always help us to improve.We hope to have the opportunity to welcome you again. Kind regards

8/10 Good

Alejandra

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Roxanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Reyna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Quiet
Stayed 3 nights in Dec 2023
Response from Annie Rijo on Jan 31, 2024
Dear Mrs. Reyna We appreciate that you have chosen us as your vacation destination, as well as your comment and impression about the tranquility of our facilities, we are glad to know that we have made your stay memorable. We look forward to welcoming you and your friend back for more special moments in the future.Kind regards

10/10 Excellent

Florencio I

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Annie Rijo on Jan 23, 2024
Dear Mr. FlorencioThank you for sharing how good your stay with us was. We hope to have the opportunity to welcome you again in our facilities. Best regards

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. The property was well maintained. The drinks were delicious. The overall experience was absolutely wonderful. Will return again soon!
Stayed 3 nights in Jan 2024
Response from Annie Rijo on Jan 16, 2024
Dear Victoria We appreciate you sharing the review of your stay with us, We are very pleased to receive your compliments and to know that your experience at our hotel was absolutely wonderful. We appreciate your kind words about the friendliness of our staff, the good condition of our facilities and the delicious quality of our drinks.It is an honor for us to have contributed to your excellent vacation. We look forward to welcoming you again soon and offering you another exceptional experience.Kindest regards

2/10 Terrible

Maximo

Liked: Amenities
We booked this resort as an all inclusive. When we got there apparently they had changed the resort to no longer be an all inclusive. When we got there with no previous knowledge they charged us another $35 per person, per night for the resort stay to be all inclusive. Overall a scam.
Stayed 2 nights in Dec 2023
Response from Annie Rijo on Jan 16, 2024
Dear Mr. Maximo Dear Thank you for choosing us as your vacation destination and for giving us feedback on your stay with us. We are sorry for any misunderstanding you may have experienced regarding the package of services purchased and entailed by the same, we would like to inform you that we have forwarded your comments to the departments involved in order to update the information with our suppliers of the packages and services we offer to ensure that we maintain and provide the level of service expected of us.We hope to have the opportunity to welcome you back and change your perception in a positive way. Kindest regards

2/10 Terrible

Mayra I

Stayed 4 nights in Jan 2024

4/10 Poor

Noemi

Stayed 2 nights in Jan 2024

4/10 Poor

Lidia

Liked: Cleanliness, property conditions & facilities, room comfort
A scale of 1-5, I will give them a 3.
When we booked the stay at the hotel in June, it was all inclusive. When we arrived on December 30, the hotel was not longer an all inclusive. We didn’t receive a notification from Hotels.com about the changes.
Stayed 3 nights in Dec 2023
Response from Annie Rijo on Jan 9, 2024
Dear Mrs. Lidia Thank you for choosing us as your vacation destination. We sincerely regret the confusion and inconvenience caused by the lack of notification from your agency about the change to all-inclusive at our hotel. We hope that you were able to enjoy your stay with us. We hope to have the opportunity to welcome you back to our facilities. Kind regards

10/10 Excellent

Jose orlando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fascinado
Quedé maravillado yo y mi familia todos estaban felices. Me encantó
Stayed 1 night in Jan 2024
Response from Annie Rijo on Jan 9, 2024
Estimado Sr. Francisco ¡Gracias por elegirnos y por compartir su experiencia con nosotros!¡Estamos encantados de saber que tanto usted como su familia quedado maravillados tras su estancia en nuestras instalaciones! Es muy gratificante recibir comentarios tan positivos. Agradecemos sinceramente sus amables palabras y nos llena de alegría saber que todos disfrutaron de su tiempo con nosotros. Siempre nos esforzamos por brindar experiencias excepcionales, y saber que lo hemos logrado con usted y sus familiares nos llena de satisfacción. Esperamos tener el placer de daros la bienvenida nuevamente en el futuro.

8/10 Good

Christiana, Page

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are phenomenal! Management decisions are odd. The resort is old, but beautiful! The pool and scenery are lovely too. Lots of jellyfish and sometimes trash in the water. Great breakfast and dinner buffets, but lunch options in the resort are too limited, and the walk to town mid-day is hot and inconvenient, passing by garbage, stray dogs, lots of noise and honking horns. Lastly, occupancy is down since the resort is no longer all-inclusive, so rooms are left sitting without AC in between guests. My room had a strong musty smell. Air conditioner was inadequate, so I ran and emptied a dehumidifier several dimes daily.
Stayed 14 nights in Dec 2023
Response from Annie Rijo on Jan 9, 2024
Dear Ms. Christina We thank you for sharing with us such detailed comments about your recent stay at our hotel where you were able to enjoy our phenomenal staff, beautiful scenery, fine dining at both our breakfast and dinner.We are sorry for any inconvenience you may have experienced during your stay. We would like to inform you that we have forwarded your comments to the departments involved, so that the necessary steps can be taken to ensure that we maintain and deliver the level of service that is expected of us.We appreciate the opportunity you give us to learn and improve through your comments. We look forward to the opportunity to welcome you back and provide you with a more positive experience.Kindest Regards

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Melvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great food, great staff
Great views, the personnel was amazing, great prices for cocktails and drinks and awesome international food. The beach is nice and the infrastructure could be better, but we enjoy our time there.
View
Night view
Some food
Stayed 1 night in Dec 2023

6/10 Okay

ANA, BROCKTON

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

William, Waggaman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Polite staff.
Stayed 5 nights in Dec 2023
Response from Annie Rijo on Jan 31, 2024
Dear Mr. William We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about our location, quality and services received from our staff, we are glad to know that we have made your stay memorable. We look forward to welcoming you and your friend back for more special moments in the future.Kind regards

6/10 Okay

Gabriel, CAMUY

Stayed 2 nights in Dec 2023

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

LIZBETH

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Roselin

Stayed 2 nights in Nov 2023

10/10 Excellent

DARIO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love it!
Stayed 2 nights in Nov 2023
Response from Annie Rijo on Nov 29, 2023
Dear Mr. Dario Thank you for choosing Bahia Principe Grand Cayacoa as your vacation destination, it is a pleasure for us to know that you were delighted with your stay. We hope to have the opportunity to welcome you again in our facilities. Kind regards

10/10 Excellent

GEISA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exelente atenciòn , una vista hermosa
Stayed 1 night in Nov 2023
Response from Annie Rijo on Nov 29, 2023
Estimada Sra. Geisa Agradecemos que haya compartido la reseña de su estancia con nosotros, para nosotros es un placer saber que hayamos cumplido con sus expectativas y que haya disfrutado de unas excelentes atenciones y gozado de nuestras hermosas vista. Esperamos poder darle la bienvenida nuevamente Afectuosos saludos

10/10 Excellent

Jahzeel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!
We really enjoyed our stay. The room was nice, clean and spacious, food was very good and all the staff was super nice. Totaly recommended.
Stayed 3 nights in Nov 2023
Response from Annie Rijo on Nov 21, 2023
Dear Guest We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We look forward to welcoming you again in our wonderful Caribbean paradise, our Bahia Principe Grand Cayacoa.Always at your disposal,Cordially

2/10 Terrible

MISAEL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not coming back. Disappointed with Bahia Principe Grand Cayacoa. Booked for an all-inclusive stay but was surprised to find out upon arrival that they discontinued this service without prior notice. Faced unexpected charges, including a hefty fee for my child. The lack of clear communication and the sudden change in services significantly dampened our experience. Not what we expected from a reputed resort.
Stayed 4 nights in Nov 2023
Response from Annie Rijo on Nov 14, 2023
Dear Misael Thank you for choosing us as your vacation destination, as well as for sharing your comments about your stay with us. We regret that there was some misinformation regarding your reservation. Please receive our sincere apologies for any inconvenience you may have experienced during your stay. Kindest regards

2/10 Terrible

Amarilis

Liked: Cleanliness, staff & service, property conditions & facilities
This is not a Resort is a Hotel everything close early nothing to do in the hotel at night, not even vending machine in case you get hungry, the only good thins in this hotel was the employees very pleasant and and the view of the property. I will never returned to this hotel.
Stayed 2 nights in Nov 2023
Response from Annie Rijo on Nov 8, 2023
Dear Mrs. Amarilis Thank you for choosing us as your vacation destination, as well as for your comments about how you spent your stay with us. We are very sorry for any inconvenience you may have experienced during your stay. We would like to inform you that we have forwarded your comments to the top management of the departments involved. It is through your comments that we are able to improve every day. We thank you for your comments and look forward to seeing you again at the Bahia Principe Grand Cayacoa hotel.

10/10 Excellent

Opal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Roxford

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Customer service, food, and staff were excellent! We really enjoyed ourselves Wednesday, Thursday, and Friday until the bud loads of locals showed up. They do weekend visit to the resort and we highly recommend not being part of that mess. Go Monday-Friday and you will not be disappointed at all! You will love it! Weekends are a much much different story!
Response from Annie Rijo on Oct 25, 2023
Dear Roxford We appreciate you choosing us as your vacation destination, as well as for your comments about the excellent service you received from our staff, our excellent cuisine. On the other hand, we apologize for any inconvenience you may have experienced. We hope to have the opportunity to welcome you again. Best regards

10/10 Excellent

Lizaima

Stayed 4 nights in Oct 2023