8/10 Good
Peter
Travelled with partner
Mar 27, 2024
Liked: Amenities, property conditions & facilities
2nd stay at Heritage - previously in junior suite, this time in lake view deluxe. Great views from main house Kainz. Room was comfortable with free water and coffee machine and fridge. They have renovated downstairs reception and restaurant, not much more space but feels more modern. The food at dinner and service were excellent and value for money. The breakfast was good but lacked variety. The only negatives relate to poor housekeeping not replacing items and a waitress in the restaurant with her hair up and big earrings who was so rude and difficult with guests - telling off everyone. The other waiters were helpful and polite. People are paying her wages who stay here and she should show some more respect in customer service matters - maybe retrain her or put here back of house please. Property has nice sauna in top floor. Overall enjoyable stay. Thanks.
Peter
Stayed 2 nights in Mar 2024