BBQ/picnic area

Reviews of Towneplace Suites Salt Lake City-West Valley

3 out of 5
Towneplace Suites Salt Lake City-West Valley
5473 West High Market Drive, West Valley City, UT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 330 out of 476 reviews" "
Rating 8 - Good. 101 out of 476 reviews" "
Rating 6 - Okay. 19 out of 476 reviews" "
Rating 4 - Poor. 9 out of 476 reviews" "
Rating 2 - Terrible. 17 out of 476 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kendra

They allowed us to check in early which was awesome because our flight was changed
Stayed 1 night in Apr 2024
Response from AGM on Apr 21, 2024
Thank you for the feedback! We appreciate you!

6/10 Okay

Troy

Housekeepers should be advised check out isn’t until 11am. Dont bother the guests until checkout.
Stayed 1 night in Apr 2024
Response from AGM on Apr 12, 2024
Troy,Thank you so much for staying with us and for taking the time to leave this review as we know your time is valuable. Your experience with our Housekeeping is below our standard. Your comments have been shared with the appropriate department to prevent any troubles with future guests. We are sorry to hear that your experience was not as expected during this stay. We hope that despite this inconvenience that you consider coming back to stay with us again if travels bring you back to our area. Again, thank you so much for your feedback!

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from AGM on Apr 10, 2024
Dear Robert,Thank you for your feedback!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from AGM on Mar 13, 2024
Thank you for your feedback. We hope to welcome you back in the near future.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 1 night in Feb 2024
Response from AGM on Feb 27, 2024
Thank you for taking a moment to share your experience regarding your recent stay. We are happy to hear that you found the service from our staff good. We strive to provide gracious, caring and engaging service and hope to welcome you back in the near future.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to family and airport with nearby restaurants and shops. Stayed for one night to visit family in town before going to Park City.
Stayed 1 night in Feb 2024
Response from Ludeen Angilau on Feb 23, 2024
Dear Jenny,Thank you so much for staying with us and for sharing your experience. We're happy that you found our location to be convenient to you during your stay. We hope that you come back to visit us again soon if travels bring you back to our area.

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service
No available water fountain or faucet. The tub looked like it had black mold in the corners.
Stayed 3 nights in Feb 2024
Response from AGM Ludeen on Feb 6, 2024
Connie,Thank you so much for staying with us and for sharing with us your experience. We know how valuable you time is and we appreciate you taking the time to leave this review. We are sorry to hear that your room did not meet your cleanliness expectations. As these things are important to us and to the guests who are staying in our hotel. We hope that aside from this minor inconvenience that you come back to stay with us again if travels bring you back to our area! Again thank you so much for your feedback!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from AGM Ludeen on Jan 25, 2024
Emily,Thank you so much for staying with us! We are so happy to hear that you've enjoyed your experience with us. We certainly hope that you come back to visit us again in the future. Again thank you!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good breakfast and coffee sll day
Stayed 6 nights in Dec 2023
Response from AGM Ludeen on Jan 18, 2024
Thank you so much for your feedback! We are so happy to hear that you enjoyed your stay. Please come back to visit us again soon!

10/10 Excellent

Macey

Na
Response from AGM Ludeen on Dec 28, 2023
Thank you for staying with us! We hope you come back to visit us again soon!

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay. clean and welcoming. Not really anything that I didn't like.
Stayed 1 night in Nov 2023
Response from AGM Ludeen on Dec 28, 2023
Thank you so much for your feedback! It is greatly appreciated. Please come visit us again soon!

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It close to a Target, movie theater, and restaurants.
Stayed 8 nights in Nov 2023
Response from AGM Ludeen on Dec 28, 2023
We are so glad to hear that you find our hotel a convenient location for all the necessities. We hope you come back to visit us again soon!

10/10 Excellent

José

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even when their pool and hot tub was under renovations, they allowed us to use the 09oo at the hotel next door.
Stayed 1 night in Nov 2023
Response from AGM Ludeen on Nov 28, 2023
Thank you so much for staying with us. We are so happy to hear that you were able to enjoy your stay. We hope you enjoyed using the pool at our sister hotel as our hotel goes under renovations to get our pool updated. Again, thank you so much for your feedback! We hope that you come back again soon in the near future.

4/10 Poor

Lois

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Newly refurbished room, first night TV’s did not work. Living room heater did not work at all. Plug receptacles on bedside sconces for charging devices would not hold plugs, they slide out. Two plug receptacles in bathroom had no power for hair dryer, had to use a plug in living room wall that barely reached the bathroom mirror. Nice to have low flow toilet, but, the shower took forever to get hot wasting a lot of precious water in the process. On the second morning I could not get the water hot. I washed my hair in very cold water, standing outside the shower. I then heated water in the microwave to wash up in. The garbage disposal did not work. The TVs were fixed on second day, but the living room was too cold to sit and watch. The staff was apologetic and offered another room, but I had a dog to move along with repacking everything. I stayed in the room next door last June and did not have one issue. The renovation is sloppy at best, leading to a lot of discomfort and dysfunction.
Stayed 3 nights in Nov 2023
Response from AGM Ludeen on Nov 28, 2023
Lois,We'd like to thank you for taking the time to leave this review and for letting us know about your experience. We are sorry to hear that your experience did not go as well as you expected and that we could not accommodate you well enough during your stay. We appreciate you coming to our front desk and letting them know about the issues you were having in your room so that we could help you out the best way we can. Again, I'm sorry your stay did not go as expected, however we hope that you give us the opportunity to host you again in the near future!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing
Stayed 2 nights in Nov 2023
Response from AGM Ludeen on Nov 21, 2023
Thank you so much for choosing to stay with us! We are happy to hear that you were able to enjoy your experience and that our staff was friendly and helpful for your expectations. We here at TownePlace Suites Salt Lake City West Valley strive to uphold those standards for each and every one of our guests. Again, thank you for your feedback and we hope to accommodate you again in the near future!

10/10 Excellent

Estefania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from AGM Ludeen on Nov 21, 2023
Thank you so much for staying with us. We are so happy to know that you enjoyed your experience. We hope you visit us again soon in the future!

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Really good service.
Stayed 2 nights in Oct 2023
Response from AGM Ludeen on Nov 8, 2023
Thank you so much for staying with us. We are so glad to hear that you found our services up to your standard. We hope that you come back to visit us again soon!

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Crappy service at check in
I requested a 1st floor room over a week ago and when I checked in they gave a first floor room to the person who checked in right before me.
Stayed 1 night in Oct 2023
Response from AGM on Oct 30, 2023
Thank you for taking a moment to share your experience regarding your recent stay with us. We are sorry to hear that we did not accommodate your request for a lower level room. We will take your feedback under consideration as we continue to improve our service and overall guest experience.

8/10 Good

Sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot for us and convenient. Staff super friendly band place was clean.
Stayed 2 nights in Oct 2023
Response from AGM Ludeen on Oct 24, 2023
Thank you so much for staying with us! We appreciate your feedback. We hope you come back to visit us again soon!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Ludeen on Oct 17, 2023
Thank you so much for staying with us! We are happy to hear that you've enjoyed your stay. We hope that you come back to visit us again soon!

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
Need so work on service & room.
I was disappointed and delayed after I called the day before arrival & was promised an early checkin. When I arrive the lady has no idea & our room wasn’t ready. I also asked the pullout be made up - it wasn’t. There was no bedding in the room for it. I had to go to front desk & get it. The pullout was terrible - old and uncomfortable. The mattress was so thin. Breakfast was good and the room was clean.
Stayed 2 nights in Oct 2023
Response from Ludeen on Oct 17, 2023
Thank you so much for staying with us and sharing your experience. Your feedback is important to us. Your experience with how we handled your check-in process and accommodating to your needs is below are standard. We strive to make each and every one of our guests here at TownePlace Suites by Marriott West Valley feel important and comfortable. I have shared your comments with our staff as a way to improve for future guests. We hope that you may give us the opportunity to host you again in the near future. Thank you

2/10 Terrible

trish

Disliked: Cleanliness, staff & service
Did not get the room i paid for. Tried changing rooms still not happy.
Stayed 3 nights in Oct 2023
Response from AGM Ludeen on Oct 17, 2023
Trish,Thank you for staying with us. I'm sorry to hear that your experience with getting the right room you wanted did not go well. We'd love to know more about how we could have better accommodated you during your stay. Again, thank you so much for your feedback and we hope that you give us another opportunity to host you again in the future.

8/10 Good

Tim, mesa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and updated, area is nice
Stayed 1 night in Oct 2023
Response from AGM Ludeen on Oct 9, 2023
Thank you so much for your feedback and for choosing to stay with us. We are so happy to hear that your experience went well. We hope to welcome you back again in the near future!

10/10 Excellent

Jodie

Stayed 1 night in Sep 2023
Response from AGM Ludeen on Oct 9, 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience regarding your recent stay at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Aaron

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from AGM Ludeen on Oct 3, 2023
Thank you so much for staying with us! We are so happy to hear you've enjoyed your experience with us. We hope to welcome back again in the future!

10/10 Excellent

Carol, Spanish Fort

Stayed 1 night in Sep 2023
Response from AGM Ludeen on Oct 19, 2023
Thank you so much for staying with us! We're so happy that you had a great experience! We hope that you come back to visit us again soon!

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AGM Ludeen on Sep 27, 2023
Thank you so much for staying with us! We appreciate your feedback and hope that you come back to visit us again soon!

10/10 Excellent

Suzy, Hoover

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in an office park area, with lots of shopping in the area. My only complaint is that the linens didn’t smell fresh, but we were there only one night.
Stayed 1 night in Sep 2023
Response from AGM Ludeen on Sep 27, 2023
Thank you so much for staying with us! We are so glad to hear that your experience went well. Thank you for letting us know about the freshness of our linens. I have shared your feedback with the appropriate department and we will do our best to make sure that this is well taken care of for future guests. We hope to welcome you back again in the future.

10/10 Excellent

Michael E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from AGM Ludeen on Sep 29, 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience regarding your recent stay at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Letishia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from AGM Ludeen on Sep 29, 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience regarding your recent stay at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Emilio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, the hotel was very clean. Definitely would stay here again
Stayed 2 nights in Sep 2023
Response from AGM on Sep 13, 2023
Thank you for the review. We hope to welcome you back soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, clean room, comfortable beds, great location!
Stayed 1 night in Sep 2023
Response from AGM on Sep 13, 2023
Thank you for sharing your feedback. We are happy to hear you found our staff wonderful, room clean and your bed comfortable. Please come back and visit us again soon.

6/10 Okay

Jonathan

Disliked: Amenities
Very simple. It was ok
Stayed 2 nights in Sep 2023
Response from AGM on Sep 13, 2023
Thank you for the review.

10/10 Excellent

Kylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from AGM on Sep 13, 2023
Thank you for the feedback

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good quality. In room amenities (dishes, stove, dishwasher, full fridge) were very useful!
Stayed 1 night in Sep 2023
Response from AGM on Sep 13, 2023
Thank you for sharing your experience regarding your recent stay with us. We are happy you enjoyed your time here at our property. We strive to provide gracious, caring and engaging service and hope to welcome you back in the near future.

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the better properties ive stayed at!!
Stayed 1 night in Sep 2023
Response from AGM on Sep 13, 2023
Thank you so much for the feedback! We are happy you enjoyed your stay. Please come back to see us again, we'd love to see you.

10/10 Excellent

Marcia

Liked: Staff & service, property conditions & facilities
The carpet in the room had several stains
Stayed 1 night in Aug 2023
Response from AGM on Aug 29, 2023
Thank you for the review. We will take your feedback regarding the carpet stains in the room under consideration as we continue to improve our service and overall guest experience.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moving to South Carolina
All your staff was so helpful and very friendly
Stayed 1 night in Aug 2023
Response from AGM on Aug 21, 2023
Thank you for the review. We are happy to hear you found our staff helpful and friendly. We hope to see you again soon!

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from AGM on Aug 21, 2023
Thank you for the review! We appreciate your feedback.

10/10 Excellent

Tiffiny

Stayed 1 night in Aug 2023
Response from AGM on Sep 3, 2023
Thank you for the review. We appreciate your feedback and hope to welcome you back in the near future.

10/10 Excellent

Weibo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great. If we visit Salt Lake City again, we will stay here again.
Stayed 2 nights in Aug 2023
Response from AGM on Aug 13, 2023
Thank you for the review. We hope to see you again in the near future.

10/10 Excellent

bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from AGM on Aug 13, 2023
Thank you for taking time to share your review. We appreciate the feedback and hope to welcome you back in the near future.

10/10 Excellent

Rakesh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and friendly staff
Stayed 1 night in Jul 2023
Response from AGM on Jul 25, 2023
Thank you for taking a moment to share your experience regarding your recent stay with us at Towneplace Suites by Marriott Salt Lake/ West Valley City. We are happy to hear you found our staff friendly and your stay excellent. We hope to welcome you back in the near future.

8/10 Good

LISA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from AGM on Jun 29, 2023
Thank you for the review! We appreciate the feedback.

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was disappointed in the breakfast food and quali
Stayed 3 nights in Jun 2023
Response from AGM on Jun 29, 2023
Thank you for taking a moment to share your experience regarding your recent stay with us at Towneplace Suites by Marriot/ West Valley City. We are sorry to hear that you found the quality of our breakfast a disappointment. We will take your feedback under consideration as we continue to improve our service and overall guest experience.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
I chose this hotel because of its 9/10 rating, and it truly lived up to this score. Staff were lovely, the room is wonderful. Comfortable bed, kitchen is fully usable to cook if one wishes. Breakfast a little better than the usual hotel buffet. And the area around the hotel is full of shops and restaurants. It is not a "waste land of fast food and big box stores," as another reviewer wrote. It is a safe, clean, newer neighborhood. Very pleasant view of the mountains and sunrise from my room. Highly recommend!
Stayed 1 night in Jun 2023
Response from AGM on Jun 29, 2023
Thank you for taking a moment to share your experience regarding your recent stay with us. We hope to welcome you back in the near future.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Person checking us in was very welcoming and helpful
Stayed 1 night in May 2023
Response from AGM on Jun 29, 2023
Thank you for the review. We appreciate your feedback.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facility.
Stayed 1 night in May 2023
Response from AGM on Jun 29, 2023
Thank you for the feedback. We are happy to hear you found our hotel to your liking. We hope to welcome you back in the near future. Take care.

10/10 Excellent

Debra

Stayed 1 night in Apr 2023

10/10 Excellent

Lori

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean rooms in a great location at a reasonable price.
Stayed 2 nights in Mar 2023