BBQ/picnic area

Reviews of Residence Inn by Marriott Salt Lake City-Sandy

3 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 530 out of 737 reviews" "
Rating 8 - Good. 166 out of 737 reviews" "
Rating 6 - Okay. 25 out of 737 reviews" "
Rating 4 - Poor. 9 out of 737 reviews" "
Rating 2 - Terrible. 7 out of 737 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we Loved the 1 bdrm room that we got that had the living room and a bigger couch and a pull-out bed, so we were all able to spend time together in the room also it was pretty big and had a full kitchen, so we were able just to cook something instead of getting a bunch of fast food and they are pet friendly and the pool stays open till 11pm. was deff a nice place to stay at and had a dining room table that we all could sit at and eat as a family.
Stayed 1 night in Apr 2024
Response from Marci J on Apr 14, 2024
Amanda, we're glad you loved the one bedroom suite and appreciated the features of it. We appreciate the feedback for others who might be considering our hotel. We hope we can serve you and your family again.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly, courteous, staff. Breakfast crew was awesome! Everything was fresh and clean tables
Stayed 2 nights in Mar 2024
Response from Marci J on Apr 14, 2024
Gerald, we're glad you had a great stay with us. We'll share your feedback with our breakfast team! It means the world to us when we know we served our guests well. We hope we can welcome you back again.

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the area, the hot free breakfast and room was perfect for working remotely.
Stayed 4 nights in Mar 2024
Response from Marci J on Mar 24, 2024
Brandi, we're glad you loved the area and experience t our hotel. Working remotely here is easy and convenient so we're happy it worked great for you. We hope we can welcome you back again and again.

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great, front desk helpful, location.
Stayed 1 night in Mar 2024
Response from Marci J on Mar 24, 2024
Kristi, thanks for sharing your feedback and for choosing to stay with us. We enjoyed serving you and are glad the complimentary breakfast, our front desk team and located were great. We hope to welcome you back again soon.

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience: high-quality daily buffet breakfast, early check-in provided, excellent 1BR King bed suites for both rooms that I reserved, and great customer service by staff. Improvement is needed for the refresh for the rooms that are provided every other day: 1 out of 2 rooms has missed refresh, a room with 4 people only received 3 bath towels, and both rooms were not replenished with toilet paper. Toilet paper was provided if you called the front desk. Also, I was expecting manager reception nightly but was told it was discontinued post-pandemic and no longer offered. However, it is still listed as an amenity on Expedia where I booked my reservation. This was one of my expectations that influenced my selection of the Residence Inn, having enjoyed this amenity on prior visits to the Residence Inn Sandy Utah location. The discontinued manager receptions were a very popular amenity for post-skiing gatherings with family members during our past stays.
Stayed 6 nights in Mar 2024
Response from Marci J on Mar 17, 2024
Janice, thank you so much for sharing your feedback with us. We appreciate the time you've taken to give others and us the information needed to make informed decisions. We will share this with our management team and ask them to work with Expedia to review the listing and remove the part about guest receptions. Our apologies. We do hope we can welcome you back again soon.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was amazing with two king beds and a kitchen. The entire staff made you feel at home.
Stayed 2 nights in Mar 2024
Response from Marci J on Mar 17, 2024
Ryan, thank you so much for allowing us to feel at home during your stay. We enjoyed serving you and making the visit wonderful. We hope we can welcome you back again in the near future.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marci J on Mar 24, 2024
Debra, thank you so much for rating your stay and for recommending our Salt Lake City area hotel to others. We hope we can serve you again in the near future when your travels bring you back our way.

8/10 Good

David

Liked: Cleanliness, staff & service
All was fine except Expedia did not actually make my reservation.
Stayed 2 nights in Mar 2024
Response from Marci J on Mar 17, 2024
David, thank you so much for sharing your feedback with us and others. We're not sure what you mean by Expedia did not actually make your reservation. Please expound. We hope to hear from you!

10/10 Excellent

Diane

Stayed 7 nights in Mar 2024
Response from Marci J on Apr 14, 2024
Diane, many thanks for rating your stay with us and for recommending our hotel to others. We hope we can welcome you back in the near future.

10/10 Excellent

Marni

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very clean and the staff were very friendly and helpful. The location is close to the major attractions in Sandy. The HVAC was very loud at night but other than that, our stay was great.
Stayed 4 nights in Feb 2024
Response from Marci J on Feb 16, 2024
Marni, thank you for letting us know you had a great visit with us. We're glad you enjoyed the attractions in the area. We apologize for any issues with the loud HVAC. We can check into that. Please come see us again soon.

10/10 Excellent

Bradford

Liked: Property conditions & facilities
This was perfect for us. We love the breakfast, We loved Carmen and we loved the pool and hot tub area. Our only suggestion is that the knob is replaced to turn on the hot tub and the jet issue is resolved so one can turn on the jets when you turn on the tub.
Stayed 5 nights in Jan 2024
Response from Marci J on Feb 16, 2024
Bradford, thank you for letting us know how perfect our hotel was for your needs. Carmen is wonderful so thank you for sharing. We'll share the feedback on the hot tub with the maintenance team. Thank you! We hope we can serve you again in the near future.

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great
Stayed 3 nights in Jan 2024
Response from Marci J on Feb 16, 2024
Thank you, Kate. We're glad you enjoyed your visit. We enjoyed serving you! We hope we can welcome you back again soon.

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and helpful. The breakfast is the best free breakfast of any hotel I've been to in the last few years. The entire hotel is very clean. The jacuzzi was hot. The room was quiet and comfortable. The only thing we didn't like was the pillows, which I realize are personal preference, but if they would supply two different styles in each room to choose from, it would be better.
Stayed 6 nights in Jan 2024
Response from Marci J on Feb 4, 2024
Lesley, thank you so much for your kind and thoughtful review. We're glad you enjoyed so much of your visit. We enjoyed serving you! We also recognize pillows are personal preference so thank you for sharing that. We hope we can serve you again in the near future. Breakfast is on us! :)

10/10 Excellent

Mauro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marci J on Jan 18, 2024
Mauro, thank you kindly for recommending our hotel by your rating. We're so happy you chose to stay with us and hope we get the pleasure of welcoming you back again soon.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marci J on Dec 31, 2023
Ryan, thank you so much for sharing your rating and for recommending our hotel to others. We appreciate your time and hope we can welcome you back again soon.

10/10 Excellent

Moe, Glendale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the unit I stayed was very quite and clean. I book for 3 nights but I checked out the next morning, thank you for the hotel to give us a refund for two nights, everything was great, except the unit was not big enough for us also a little outdated.
Stayed 3 nights in Dec 2023
Response from Marci J on Dec 31, 2023
Moe, thank you so much for choosing to stay with us for three nights. We enjoyed serving you and are glad we could accommodate you during the visit. We hope we can welcome you back again soon.

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Marci J on Dec 31, 2023
Chris, thank you kindly for rating your stay and for recommending our hotel to others. We hope we get to welcome you back again soon. Happy New Year!

8/10 Good

Emily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff were great. Shuttle in the morning was very handy!
Stayed 3 nights in Nov 2023
Response from Marci J on Dec 13, 2023
Emily, thanks for letting us know you enjoyed your visit at our hotel and appreciated the shuttle service. We hope we can welcome you back again soon.

8/10 Good

amanda

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the shampoo and conditioner
Stayed 3 nights in Nov 2023
Response from Marci J on Nov 26, 2023
Amanda, thank you so much for sharing your feedback about your experience at our hotel. We're happy you enjoyed and appreciated the complimentary shampoo and conditioner. We hope we can serve you again in the near future.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Marci J on Nov 26, 2023
Heidi, thank you kindly for the positive rating and for allowing us to serve you. We hope we get the pleasure of welcoming you back again soon.

10/10 Excellent

Boyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Marci J on Nov 19, 2023
Hi Boyd, thanks for sharing your rating. We're happy that your experience was so positive. We hope we can serve you again in the near future here in Sandy. Have a great day!

10/10 Excellent

Sue Anne

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Location to Hale Theater
Stayed 1 night in Nov 2023
Response from Marci J on Nov 19, 2023
Sue Ann, thanks so much for choosing to stay with us. With our proximity to the theater, it's great for so many of our guests. Thanks for being one of them. We hope we can welcome you back again soon.

10/10 Excellent

Ricardo

Stayed 1 night in Nov 2023
Response from Marci J on Dec 13, 2023
Ricardo, thank you so much for rating your stay and for recommending our hotel to others. We hope we get the pleasure of serving you again soon.

10/10 Excellent

Jack, Springville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for Hale Center Theater - Sandy! Room was great, breakfast was, too!
Stayed 1 night in Nov 2023
Response from Marci J on Nov 19, 2023
Jack, thanks so much for sharing your feedback and for letting us know you appreciated our location to the theater and that the room and complimentary breakfast were great too. We hope we can serve you again soon.

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Marci J on Nov 19, 2023
Elaine, thanks for sharing your rating and for recommending our hotel to others. We hope we get to serve you again in the near future.

8/10 Good

Brad W, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
The shower head in room 107 was broken.
Stayed 3 nights in Oct 2023
Response from Marci J on Nov 8, 2023
Brad, thank you for sharing your feedback and for choosing to stay with us. We'll check into this issue and make sure it was fixed. Thank you! We hope we can welcome you back again soon.

8/10 Good

Jaci

Stayed 1 night in Oct 2023
Response from Marci J on Nov 1, 2023
Jaci, thank you for rating your stay with us. We're glad we could serve you and hope we can welcome you back again soon. Have a great day!

10/10 Excellent

ROBB

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy experience
Everything was clean. Breakfast was delicious and had a good variety to choose from. My room had all the amenities I needed for my stay. Totally recommend!
Stayed 2 nights in Oct 2023
Response from Marci J on Nov 1, 2023
Robb, we're glad you a comfortable experience with us. Thanks for sharing and for recommending us to others. We can't thank you enough! We hope you'll be back our way again soon. Breakfast will be ready! :)

8/10 Good

Clint

Travelled with family
Liked: Cleanliness, staff & service
Decent for the price
Overall clean bathroom could use some work. Toilet has some issues. Constantly was plugging and taking forever to fill the shower head leaked terribly. The heating cooling unit ran constantly as well. The breakfast was great and beds comfortable
Stayed 2 nights in Oct 2023
Response from Marci J on Oct 22, 2023
Clint, thanks so much for sharing your feedback about your experience with us. We're sorry for any issues you encountered during your stay. We'll check into that and get those fixed right away. If you stay with us again, and we hope you will, we hope you'll let us know of any issues while you're here so we can make that stay even better. Again, thank you!

10/10 Excellent

matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for young families
Awesome for traveling with young children. Helpful, thoughtful and made everything easy.
Stayed 1 night in Oct 2023
Response from Marci J on Oct 15, 2023
Matthew, thank you kindly for letting others know our hotel is a great option when traveling with young children. We enjoyed serving you and hope we can make that next visit just as wonderful!

10/10 Excellent

Paul

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious, amenity filled and in good working order. Hotel is fully staffed with knowledgeable people. Locations is excellent, near good dining, shopping and is safe.
Stayed 1 night in Oct 2023
Response from Marci J on Oct 15, 2023
Paul, from all of us at Residence Inn by Marriott Salt Lake City-Sandy, thank you for sharing helpful information for people considering our hotel. We can't thank you enough for the review, and we hope we can serve you again soon.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Time for an upgrade
Need to upgrade the beds in the rooms. Also you could hear the freeway which was about 100 yards away.
Stayed 1 night in Oct 2023
Response from Marci J on Oct 15, 2023
Sarah, thank you for sharing your feedback. We're sorry the bed comfort wasn't to your expectations. We'll share this with the team! If you're in the area again, we'd love to serve you once more.

2/10 Terrible

Ricardo

Liked: Staff & service
Disliked: Property conditions & facilities
I got woken up in the middle of the night by the fire alarm and no one from hotel ever gave us any info or asked if we needed anything
Stayed 1 night in Sep 2023
Response from Marci J on Sep 28, 2023
Ricardo, thank you so much for choosing to stay with us. We're sorry for any inconvenience with the fire alarm ringing in the middle of the night. Your feedback will be shared with the management team! All our best, and we hope we can serve you again in the near future.

10/10 Excellent

Douglas or Matthew

Stayed 2 nights in Aug 2023
Response from Marci J on Sep 28, 2023
Douglas and Matthew, thank you for rating your stay and for recommending our hotel. We hope we can serve you again in the near future.

10/10 Excellent

Elliot

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spacious rooms always make for a great stay. Staff is very friendly and the rooms were in great shape.
Stayed 2 nights in Aug 2023
Response from Marci J on Aug 19, 2023
Elliott, thanks so much for choosing to stay with us. We enjoyed serving you in our all-suite hotel. We can't wait to welcome you back again soon.

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Room was clean and quiet.
Stayed 2 nights in Jul 2023
Response from Marci J on Aug 19, 2023
Cory, thank you so much for choosing to stay with us. We can't thank you enough for the recommendation and hope we get to serve you again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The room was excellent... great condition and very clean. The common areas are a little worn. The front desk staff (Renee and Emelie) were superb... A .
Stayed 1 night in Jul 2023
Response from Marci J on Aug 19, 2023
Karen, thank you so much for allowing us to serve you during your recent visit. We'll share the feedback with our team! We hope we get to welcome you back again for another wonderful visit.

10/10 Excellent

James

Stayed 7 nights in Jul 2023
Response from Marci J on Aug 19, 2023
James, thank you kindly for recommending our hotel and validating our efforts to make every visit excellent. We can't wait to serve you again in the near future.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Marci J on Jul 20, 2023
Jay, thank you for sharing your rating and for recommending our hotel to others. We can't thank you enough and hope we can welcome you back again soon.

8/10 Good

Missi

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The hotel is a little dated - but as a Residence Inn - it is a great large space and comfy bed. Front desk staff was helpful and kind. Right next to shopping mall.
Stayed 1 night in Jul 2023
Response from Marci J on Jul 11, 2023
Missi, thank you so much for choosing to stay with us. We're glad you enjoyed a comfortable night's rest and appreciated our location. We enjoyed serving you and hope we can welcome back again soon.

10/10 Excellent

Patricia

Stayed 2 nights in Jul 2023
Response from Marci J on Aug 19, 2023
Patricia, many thanks for rating your stay and for recommending our hotel to others. We hope we can welcome you back again soon.

10/10 Excellent

Keith

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Response from Marci J on Jun 24, 2023
Keith, thanks so much for recommending our hotel to others. We appreciate it so much and enjoyed serving you. We hope we can welcome you back again soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
This is the 3rd time I’ve stayed and I’ll be back! Amazing staff! Great location for both pleasure and business. If you have a family a GREAT please with a basketball, court, pool etc
Stayed 1 night in Jun 2023
Response from Marci J on Jun 24, 2023
Sarah, we appreciate your loyalty to our hotel. Thanks for choosing to stay with us, and we can't wait to welcome you back again and again. See you soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like staying at the RESIDENCE INN they are very roomy and cozy, for the family to be all together in one large room.
Stayed 2 nights in Jun 2023
Response from Marci J on Jun 12, 2023
Thank you for your loyalty to Residence Inn by Marriott and for choosing to stay with us. We can't wait to welcome you back again soon.

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Marci J on May 22, 2023
Nathan, thank you for rating your visit with us. We hope we can welcome you back for another recommend-worthy stay again soon.

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast with lots of choices. Staff at breakfast, front desk, and housekeeping do a great job. Very clean. Comfortable beds. Quiet. Short drive to entertainment, eating options, or you can cook and eat in the room. We have stayed multiple times at this property and will continue to return. Has a pool and weight room that look good, but we haven't used.
Stayed 1 night in May 2023
Response from Marci J on May 14, 2023
Carolyn, first and foremost thank you for your loyalty to our hotel. We're so appreciative that you've chosen to stay with us multiple times. We look forward to having you again as guest here. A comfortable bed and delicious breakfast will be waiting.

4/10 Poor

Charles

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Extremely outdated. Loud freeway noise all hours. Way overpriced. Marriott should be ashamed to charge this much for this property.
Stayed 1 night in May 2023
Response from Marci J on May 14, 2023
Charles, tank you for sharing your feedback with us. We'll share this with the management team as we care about the guest experience. If you do stay with us again, please let us know of any noise issues while you're here so we can look at moving rooms.

10/10 Excellent

JASON

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Marci J on May 22, 2023
Jason, thanks for recommending our hotel by your rating. We hope we get the pleasure of serving you again when your travels bring you back our way.

8/10 Good

Marissa

Stayed 3 nights in Apr 2023
Response from Marci J on May 2, 2023
Marissa, thank you so much for sharing your rating. We're delighted we were able to serve you and hope we can do so again soon. Have a wonderful week!

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski Salt Lake
The room was nice and the daily breakfast was very good. I thought the noise from the highway might be an issue when we checked in, but the rooms were quiet.
Stayed 5 nights in Apr 2023
Response from Marci J on Apr 23, 2023
Michael, thanks for sharing your feedback and for recommending our hotel to others. We're glad you had a great time here and enjoyed the room and the breakfast. Yes! Ski Salt Lake and Utah...the greatest snow on earth if you're here during the winter months. :) We hope we can serve you again soon.