Exterior

Reviews of Quality Inn & Suites Airport West

2.5 out of 5
Quality Inn & Suites Airport West
315 Admiral Byrd Rd, Salt Lake City, UT

Reviews

7.8

Good

Rating 10 - Excellent. 378 out of 1010 reviews" "
Rating 8 - Good. 330 out of 1010 reviews" "
Rating 6 - Okay. 129 out of 1010 reviews" "
Rating 4 - Poor. 93 out of 1010 reviews" "
Rating 2 - Terrible. 80 out of 1010 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

8/10 Good

Ronald

Liked: Cleanliness, staff & service
I enjoyed my stay! The front desk staff were friendly and helpful. Just a couple of concerns: The bathtub knob didn't work properly so it took a bit of effort to get the water the right temp, and of course, as with many hotels, the lobby computer didn't work very well. The only other concern is that housekeeping staff were unnecessarily loud while cleaning the rooms late mornings. I understand they have to vacuum and do other cleaning activities, but loud conversations aren't necessary while some guests are trying to rest. They do difficult and unthankful jobs, so I still let a tip, but they should be as quiet as possible while in the lobbies.
Stayed 3 nights in Mar 2024
Response from Assistant Manager on Mar 26, 2024
We apologize for any inconvenience you had to experience while you stayed at our hotel, we will be sure to pass this feedback to our staff to ensure this does not happen again. We hope to see you again in the future!

10/10 Excellent

Golden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a newer property. Breakfast selection was great and beds were confortable.
Stayed 1 night in Mar 2024
Response from Assistant Manager on Mar 20, 2024
Thank you for your feedback

10/10 Excellent

April

Travelled with family, Travelled with family and small children
I thought Ismael was the nicest person I’ve met. He’s a keeper! Super friendly, informative and efficient. Thank you for a lovely stay! Your staff made the difference.
Stayed 1 night in Mar 2024
Response from Assistant Manager on Mar 15, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay and received good customer service!

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and pretty room, comfy bed, and great, simple check in!
Stayed 1 night in Mar 2024
Response from Assistant Manager on Mar 14, 2024
Thank you for your feedback

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was just spending the night before I went to the airport. The location as very convenient. The lady at the reception desk was friendly and polite. The property was clean and inviting. My room was clean and nicely furnished. I like this property and will stay again. The room was a great price.
Stayed 1 night in Mar 2024
Response from Assistant Manager on Mar 13, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay with us and most importantly that you were satisfied with the cleanliness and service provided to you. We sure hope we get to see you again!

10/10 Excellent

Sabrina, Blackfoot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in went fast. Parking on both sides of the building, but you have to exit one lot, and get on the road for a second, to the next lot. Lots of options for the breakfast, including best apple juice I've ever had. Occasionally heard planes, but the fan drowned them out. Friendly staff.
Stayed 1 night in Mar 2024
Response from Assistant Manager on Mar 11, 2024
Thank you for your feedback, we are glad to hear that you enjoyed your stay with us. We hope to see you again in the future!

4/10 Poor

Sergei

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
the girl that was at the front desk was terrible. Bad customer service. Didn't want to help at all and she didn't care about it.
Stayed 6 nights in Feb 2024
Response from Assistant Manager on Mar 7, 2024
We apologize for any inconvenience that occurred during your stay.

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe
Stayed 1 night in Mar 2024
Response from Assistant Manager on Mar 4, 2024
Thank you for your feedback

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Had to wait way to long for someone to come to the counter…made me angrier and angrier…almost left. They need a bell or something. The small of weed in the halls is terrible
Stayed 1 night in Feb 2024
Response from Assistant Manager on Feb 26, 2024
We apologize for any inconvenience, however the front desk staff also has to assist other guests if they need help hence the staff nit being there that is why we have a sign that says we will be back in 10min.

6/10 Okay

Robert

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was smooth and professional - just not very cheerful and welcoming.
Stayed 1 night in Feb 2024
Response from Assistant Manager on Feb 26, 2024
We apologize for any inconvenience we will be forwarding his feedback to our staff to ensure we provide the best customer service.

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Assistant Manager on Feb 26, 2024
Thank you for your feedback

10/10 Excellent

Deykel dodani

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Assistant Manager on Feb 19, 2024
Thank you for your feedback

2/10 Terrible

Alexandra

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On a Saturday morning front desk left unattended with a box that says be back in 10 minutes. It’s been 20! Fitness center door won’t open. Hotel is run down. Walls are paper thin. We didn’t sleep because other hotel guests were up making noises all night long. Pay more and stay somewhere better!!!
Response from Assistant Manager on Feb 19, 2024
We apologize for any inconvenience you experienced while staying with us, we understand your frustrations and we will be forwarding this feedback to our staff to ensure this does not happen again.

10/10 Excellent

Drew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Reasonably priced. Next to a gas station and a restraurant and 10 minutes from the Salt Lake Airport car rental return.
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

6/10 Okay

Carmen Magda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Can you provide us with more details?

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Close enough to downtown, hotel was quiet and clean.
Stayed 1 night in Dec 2023
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

6/10 Okay

Suzanne, Rock Springs

Travelled with group
Disliked: Staff & service, amenities
We were told we could leave our car at the motel when we flew out of Salt Lake. Instead we had to leave our car at long term parking at the airport.
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
We do not allow park n flys at all at out hotel, we stopped providing this service 4 years ago.

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Probably one of the cleanest hotels I have stayed in. Very well kept and reasonable prices.
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

Vicente

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

Kwangchul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

8/10 Good

Michael, Meridian

Liked: Amenities
Great location next to the airport.
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

Floyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You all did a great job and helped us out very well thank you
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

6/10 Okay

K.

Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Can you provide us with more details?

8/10 Good

Michael, Meridian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

4/10 Poor

Darren

Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Can you provide us with more details on your stay?

10/10 Excellent

Tiara

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

8/10 Good

VERNON

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Could hear planes leaving/entering airport Vehicle Traffic ?
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
We are close to the airport but not close enough to hear any planes, our property is very quiet.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle to the airport was nice too.
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

6/10 Okay

Michael, Driftwood

Liked: Staff & service
Disliked: Cleanliness
Front desk person was very nice. The room was just ok. I was only there to sleep a few hours, so the room did its job. The bathroom was not very clean and I certainly would not take a shower in the tub.
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback, we do apologize for any inconvenience that occurred during your stay.

8/10 Good

Claire

Liked: Amenities
The cleaning products used were over powering and I had to sleep with the window open.
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Comfortable Great shower Convient
Stayed 1 night in Jan 2024
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

Berri

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

8/10 Good

Youkyung

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Although the facilities are old, there were no inconveniences in staying there. The wifi was also well connected. There are no restaurants nearby for dinner. I stayed two nights with my dog, and there was a lot of dog poop on the surrounding lawn. Dog owners, please clean up your own dog poop.
Stayed 2 nights in Dec 2023
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback, we actually do have a few restaurant options all within walking distance.

4/10 Poor

VINCENT

Stayed 1 night in Dec 2023
Response from Assistant Manager on Feb 14, 2024
Can you provide us with more details?

10/10 Excellent

Courtney

Stayed 1 night in Dec 2023
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

Casey

Stayed 1 night in Dec 2023
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

Kevin Kumar, Cochrane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good! Got everything that I expected. A bit isolated near the airport area. I appreciated the overall cleanliness of the hotel.
Stayed 1 night in Dec 2023
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

8/10 Good

MANUEL

Stayed 1 night in Dec 2023
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

Robby

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

Tito

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service!
Stayed 1 night in Dec 2023
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

8/10 Good

Brandon

Stayed 1 night in Dec 2023
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

Jiahao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

8/10 Good

John

Travelled with partner
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

8/10 Good

Ofelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Response from Assistant Manager on Feb 14, 2024
Thank you for your feedback!

6/10 Okay

Margarethe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023