Dear Ashley, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the Wi-Fi during your stay. Guest feedback is invaluable to us, and we will use your comments to improve our services. Please know that we are actively working on enhancing our Wi-Fi connectivity to provide a better experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely,Hotel Management

Dear Huy, Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We are committed to providing a clean and comfortable environment for all our guests. Please know that we take your comments seriously and will address them with our team to ensure improvements are made. Your satisfaction is important to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Isabel, Thank you for your feedback of your stay at Extended Stay America. We're delighted to hear that you enjoyed your overall experience with us. Your satisfaction is important to us, and we appreciate your positive comment. If there are any specific areas where we can further improve or if you have any suggestions for us, please feel free to let us know. We value your patronage and look forward to welcoming you back for another pleasant stay in the future. Sincerely, Hotel Management

Dear Khoa, Thank you for sharing your experience. We apologize for the inconvenience regarding the breakfast option; this does not meet our usual standards. Your comments about the condition of the rooms and elevator are noted, and we will work on improvements. We appreciate your understanding and are pleased to hear that the location was convenient for you. Your feedback is invaluable, and we hope to have the opportunity to provide an improved experience on your next visit.Sincerely,Hotel Management

Dear Leituono Falaniko, Thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We understand that every detail matters and assure you we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Marcus, Thank you for mentioning how impeccably clean our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely, Hotel Management

Dear Calli, Thank you for choosing us. We are very disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing your feedback and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear Kale, Thank you for reviewing your stay. We want to apologize for the concerns which kept it from being perfect. We appreciate you choosing our hotel and hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Sincerely,Hotel Management

Dear Kale, Thank you for posting such kind comments about our hotel. We make every effort to provide service above and beyond your expectations, so we are pleased to know our staff, Jessica, proved it. We look forward to sharing your comments with the team. Also, we regret the behavior of one of the other associates, which disappointed you, and we will discuss this for improvement. Thank you for choosing Extended Stay America. We hope to welcome you again when you are in the city.Sincerely,Hotel Management

Dear Ambree, Thank you for your recent stay at our hotel. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Also, we apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Beatriz, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management

Dear John, Thank you for sharing your concerns. We apologize for the disruption due to a neighboring pet during your time with us; had we known about this issue, we would have been more than happy to help. We understand how frustrating this must have been, and we genuinely regret how this inconvenienced your trip. Also, thank you for letting us know about the carpets in the hallway, and we will ensure that the matter is addressed promptly. Your input is valuable to us as we strive to maintain a high standard of cleanliness and safety in our premises. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

Dear Lindsay, We appreciate your feedback on your recent stay. While the experience might not have met your expectations, it's valuable for us to understand your perspective. We apologize for the inconvenience you encountered and will use your comments to continually improve our guest experience. Your input on the room conditions, amenities, and noise concerns is essential to us. We hope to have the opportunity to host you again in the future, providing a more comfortable and enjoyable stay.Sincerely,Hotel Management

Dear Joses, We appreciate your feedback regarding your recent stay. We're sorry to hear that the room conditions did not meet your expectations. We are continually working to improve our accommodations and will take your comments into account as we make necessary updates. It's valuable to receive input from our guests as we strive to provide a more comfortable environment. We hope you'll consider giving us another chance to host you in the future with a refreshed and improved experience.Sincerely,Hotel Management

Dear Mel, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for the inconvenience caused by the outlined issues. Please be assured that we have taken note of all the concerns you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Jacob, We appreciate you leaving your comments and generous rating regarding your recent visit to our hotel. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Sincerely,Hotel Management

Dear Dora, We are sorry for the disappointing experience you had with our associates. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. Please be assured we will review this incident with our team to determine what went wrong and take appropriate action where necessary. Thank you for bringing this to our attention, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear sherri, Thank you for providing feedback regarding your recent stay with us. While we are pleased that initially, you had a good impression of us, we are sorry that you were unaware of our pet fee and apologize for any inconvenience this may have caused. We never intend to mislead; therefore, we will review our third-party and official websites to ensure everything is up-to-date. Furthermore, we apologize for the disruption to your stay caused by the noise disturbance by inconsiderate neighbors. We are disappointed that we were unaware of these concerns, as we would have been happy to try and resolve the issue. Please be assured we will address this with the concerned for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Trevor, Thank you for reviewing your time with us. We're sorry things didn't go well and apologize for any oversights. This incident will be handled appropriately with the relevant parties so we can take the necessary action to ensure it is not repeated. Your feedback helps us identify ways to improve our service; we are grateful. Our front desk team is always there to help you. We appreciate your business and look forward to seeing you for a better experience. Have a great day! Sincerely,Hotel Management

Dear Marisela, Thank you for being our guest. We apologize for not meeting your room's cleanliness expectations and for the inconvenience caused. Also, we understand your disappointment with the smell concern you mentioned, and it is being checked, as smoking is never allowed in the hotel premises. Also, we will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is available to help you always. Please stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely,Hotel Management

Dear Kendall, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We hope to earn back your trust in our hotel on your next visit to the city.Sincerely,Hotel Management