Hello Deepanshu,We are sorry for the inconvenience caused. We were not aware of the issue with the room until now, if you had brought it up to us, we would have definitely changed room for you. As for the pool and hot tub, it clearly states on Expedia's website that the pool is open only from May 31 until September 27 and is a seasonal pool.

Dear Guest,Thank you for choosing our hotel for your stay. We noticed that you rated us with one star. We are committed to ensuring every guest has a pleasant experience, and we sincerely apologize if we fell short of our goal in your case. Regarding the situation with your pet, we understand that pets are like family. However, as per our hotel policies, which were agreed upon during booking, certain areas of our hotel are designated as pet-free to accommodate guests with allergies and other sensitivities. This policy was unfortunately violated, leading to the necessary fine as outlined in our agreement. We genuinely value all feedback and see it as an opportunity to improve. If there’s anything specific about your stay that you would like to discuss or if there’s anything we can do to make your next stay more comfortable, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back under better circumstances and to exceed your expectations.Best wishes,Hilltop Inn team

Hello Robert, we are glad that you had a wonderful stay:)

Thank you Greg for a lovely review:)

Hello KenWe are glad that you had a good stay:)

Thanks, Sierra for the lovely review:)

Hello CalvinWe are glad that you had a good stay. Looking forward to welcoming you on the 18th.Thank you:)