Note fondée sur 994 évaluations vérifiées
4,1 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Bain tourbillon
Publié le 3 août 2021 sur HotelsLe bain tourbillon ne fonctionnais pas.Désappointé
Commentaires de Gestion de l’hôtel
6 août 2021 par Barry H., Gestion de l’hôtel
Thank you for taking the time to review our property. I sincerely apologize that the hot tub was not working. We have been trying for some time to get it working, but unfortunately, we are still waiting on parts. Safe travels!
par un voyageur vérifié
Publié le 17 avr. 2024
par un voyageur vérifié
Publié le 16 avr. 2024
At checking in when I ask if there is another room(ground floor or close by room) available due to my leg problem. I was told that’s the only room they have available. After I turn in for the night ready for bed I notice there is a big sinking hole in the middle of the mattress. After I remove the cover the mattress looks older than me. Very uncomfortable! I called front desk suddenly they have room available and offer to move me at 11:16pm after a long day drive. Not impressed not happy.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Bill -General Manager, Gestion de l’hôtel
I am sorry to hear that we did not meet your expectations during your stay with us. At the time you requested a different room, there might not have been another available and as the evening went on availability can change due to cancellations. Please note with prior notice we could have worked to find you a more suitable room. When booking with Expedia you can request such things as lower floor rooms.
par un voyageur vérifié de Winnipeg
Publié le 14 avr. 2024
par un voyageur vérifié
Publié le 12 avr. 2024
par un voyageur vérifié
Publié le 10 avr. 2024
Free breakfast was not listed with the room but it was included so a major bonus with 6 kids.
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Donna, Gestion de l’hôtel
Thank you for the review.We are very proud of the breakfast that we have here.I hope to have the pleasure of having you stay with us again.Donna
par un voyageur vérifié
Publié le 7 avr. 2024
SureStay has become our go to hotel for Salmon Arm, the best service and location for the price and excellent service.
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Donna, Gestion de l’hôtel
Thank you for the great review. We appreciate having you with us and look forward to the next stay with us.Donna
par un voyageur vérifié
Publié le 6 avr. 2024
Rooms were not clean, floors had physical dirt on them everything extremely dusty.
Commentaires de Gestion de l’hôtel
7 avr. 2024 par Donna, Gestion de l’hôtel
Thank you for reaching out to us.I am sorry that we did not meet the standards on which it should be.I do hope you will try us again so you have a better stayDonna
par un voyageur vérifié
Publié le 4 avr. 2024
Great Hotel, within a short hop from Hwy 1 on the Western Side of Salmon Arm.
Great Accommodations at a Great Price Compared to the other options in town.
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Donna, Gestion de l’hôtel
Thank you for the review.Donna
par un voyageur vérifié
Publié le 2 avr. 2024
Convenient location and ample parking even for larger vehicles
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Donna, Gestion de l’hôtel
Thank you for the review.We look forward to having you stay with us again.Donna
