Exterior

Reviews of Courtyard by Marriott Salisbury

3 out of 5
Courtyard by Marriott Salisbury
128 Troopers Way, Salisbury, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 411 out of 786 reviews" "
Rating 8 - Good. 228 out of 786 reviews" "
Rating 6 - Okay. 84 out of 786 reviews" "
Rating 4 - Poor. 34 out of 786 reviews" "
Rating 2 - Terrible. 29 out of 786 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Horace, Rockwall

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay!
Stayed 3 nights in Mar 2024
Response from Patty on Mar 27, 2024
Thank you for your review. We appreciate your positive comments. We hope to see you again.

10/10 Excellent

Kimberly

Travelled with family
Liked: Amenities
Very nice and accommodating facility and faculty members. Staff was friendly and greeting everyone in and out. Also knowledgeable about the area and knew what rooms would fit you best. Only issue was the pool was on the chilly side but the jacuzzi was nice and warm. Definitely will be staying there again as I am frequently traveling to Salisbury.
Stayed 1 night in Mar 2024
Response from Patty on Mar 27, 2024
Thank you for your positive review. We appreciate your positive feedback and hope to see you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Patty on Mar 27, 2024
Thank you for your review. We appreciate your positive feedback and hope to see you again.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn't unique, but it did the job. Good value. Would have appreciated more streaming options in addition to Netflix and Prime.
Stayed 1 night in Mar 2024
Response from Patty on Mar 27, 2024
Thank you for your review. We appreciate your comments and will speak with management about the streaming options. Hope to see you again.

10/10 Excellent

Stacy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Patty on Mar 27, 2024
Thank you for your positive review. We appreciate your feedback and hope to see you again in the future.

10/10 Excellent

Samantha

Liked: Cleanliness, amenities
Checked in and 2 fire trucks were packed in front with several firefighters in front. Front desk guy said it was a false alarm. Room was clean!! Nice stay, close to shopping gas stations, Walmart and restaurants..will stay again
Stayed 1 night in Mar 2024
Response from Patty on Mar 27, 2024
Thank you for your positive review. We appreciate your feedback and hope to see you again.

10/10 Excellent

Eric

Stayed 2 nights in Mar 2024

10/10 Excellent

Iorwuese, Flemington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet and clean. Staff was friendly and helpful.
Stayed 1 night in Mar 2024
Response from Patty on Mar 27, 2024
Thank you for your positive feedback. We hope to see you again soon.

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Patty on Mar 27, 2024
Thank you for your review.

10/10 Excellent

Janice

Travelled with partner
Liked: Amenities
Very clean and friendly
Stayed 1 night in Feb 2024
Response from Patty on Mar 27, 2024
Thank you for your review. We appreciate your positive feedback and hope to see you again.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Limited options in the area, however this is always one our first choices.
Stayed 1 night in Feb 2024
Response from Patty on Mar 27, 2024
Thank you for your review. We appreciate your positive feedback and hope to see you again. For the future we also have a Residence Inn in the area.

8/10 Good

Jason

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
It was in a typical commercial district next to an Outback Steakhouse. Close to convenience store.
Stayed 1 night in Feb 2024
Response from Patty on Mar 27, 2024
Thank you for your review. We appreciate your feedback and hope to see you again in the future.

10/10 Excellent

Jola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice front desk and room is clean and warm.
Stayed 1 night in Feb 2024
Response from Patty on Mar 27, 2024
Thank you for your review. We appreciate your positive feedback and hope to see you again.

6/10 Okay

Keith W

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was poorly maintained. It was basically clean however one of the lights was not working, couldn’t close curtains which was a problem on a ground floor room, there were holes in wall in bathroom from where a previous towel bar was mounted. The restaurant which was supposed to operate until 9:00 closed before 8:00 and it does not serve alcoholic beverages. Would not stay here again.
Stayed 1 night in Feb 2024
Response from Patty on Mar 27, 2024
Thank you for your review. We are striving to make each guest stay memorable. I will share your review with my Management.

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. We liked getting fresh "eggs our way". The bed was comfortable and the room was of good size. The cashier at the Bistro was especially kind.
Stayed 4 nights in Jan 2024
Response from Patty on Mar 27, 2024
Thank you for your review. We appreciate your positive feedback and hope to see you again.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott on Jan 18, 2024
Thank you for taking the time to let us know about your recent experience with us. I have shared your feedback with our leadership team as a way to celebrate the great guest services we provided and to improve in areas we fell short in.Sincerely,Courtyard by Marriott

8/10 Good

Caroline

Travelled with family
Liked: Staff & service
Quick and easy stay
Friendly and helpful staff. Room was ready when we arrived early. Overall clean and tidy.
Stayed 2 nights in Dec 2023
Response from Courtyard by Marriott on Jan 18, 2024
Thank you for taking the time to let us know about your recent experience with us. I am happy to know that the staff were helpful and you were able to check in at the time of arrival and enjoy your room.I have shared your feedback with our leadership team as a way to celebrate the great guest services we provided and to improve in areas we fell short in.Sincerely,Courtyard by Marriott

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place with even greater service - -
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott on Jan 18, 2024
Thank you for taking the time to let us know about your recent experience with us. I am happy to know your stay was a great experience. I have shared your feedback with our leadership team as a way to celebrate the great guest services we provided. I hope we get the chance to welcome you again in your future travels to the area.Sincerely,Courtyard by Marriott

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Courtyard by Marriott on Jan 18, 2024
Thank you for taking the time to let us know about your recent experience with us. I have shared your feedback with our leadership team as a way to celebrate the great guest services we provided.Sincerely,Courtyard by Marriott

10/10 Excellent

Alexandria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great.
Stayed 1 night in Nov 2023
Response from Courtyard by Marriott on Jan 18, 2024
Thank you for taking the time to let us know about your recent experience with us. I have shared your feedback with our leadership team as a way to celebrate the great guest services we provided.Sincerely,Courtyard by Marriott

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Courtyard by Marriott on Jan 18, 2024
Thank you for taking the time to let us know about your recent experience with us. I have shared your feedback with our leadership team as a way to celebrate the great guest services we provided. I hope to welcome you again in the future.Sincerely,Courtyard by Marriott

2/10 Terrible

Shanay

Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The dream team in action
Louise has an exceptional personality at the front desk. Third of the maintenance people and all the staff involved. I don’t remember the overnight front desk person; however, she was delightful also.
Stayed 1 night in Oct 2023

10/10 Excellent

Guadalupe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

6/10 Okay

Margie

Travelled with partner
Liked: Cleanliness, amenities
The front desk people were very friendly. The room was clean. The bed was comfortable. The breakfast lady was very nice and my breakfast was very good. It was difficult to regulate the temperature in the room. There was no dead bolt on our door. We had to lift up on the handle to be able to open the door. There wasn’t enough lighting. The refrigerator wasn’t working properly; had to throw out over $20 worth of food. The television was way too small and the viewing options were slim pickings.
Stayed 2 nights in Oct 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

ERICA

Luke and his whole crew are absolutely AMAZING nice people who make your stay here so wonderful!!! I HIGHLY recommend this hotel . NOTHING bad to say about this place 😊5 stars for sure .
Stayed 1 night in Oct 2023

10/10 Excellent

veronica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice property
Stayed 1 night in Oct 2023
Response from Courtyard by Marriott on Oct 13, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Courtyard by Marriott

6/10 Okay

Walter

Travelled with family
Liked: Amenities
Front desk Rep did not greet us when we arrived, nor pointed us to the elevator; When we checked out, Rep did not greet us!nor ask how was our stay; finally the mattress was way too soft…felt like we were sleeping on a water bed…had a horrible night.
Stayed 1 night in Sep 2023
Response from Courtyard by Marriott on Oct 2, 2023
Thank you for taking the time to provide us feedback about your recent stay with us. Your experience is below our standard and I sincerely apologize for the inconvenience you had. I have shared your experience with our leadership team to isolate matters like this from occurring in the future.We hope that you will give us another chance when your travels bring you back to the area.Sincerely,Guest Services Team

8/10 Good

tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight visit
As expected
Stayed 1 night in Sep 2023
Response from Courtyard by Marriott on Oct 2, 2023
Thank you for taking the time to let us know about your recent experience with us. We are happy to know that you enjoyed your stay, thank you for choosing to stay with us.I hope we get to welcome you back when your travels bring you back to the area.Sincerely,Courtyard by Marriott

6/10 Okay

MISTY

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was nice, the room was clean.. but the shower had mold on the curtain, other peoples hair and the way you change to use the shower heads was a fail and barely any water came out. For the price you should definitely have nicer bathrooms and no mold.

2/10 Terrible

John, Springfield

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
See above. Also, complimentary coffee beginning at 10:30 am? LOL.
Stayed 1 night in Sep 2023
Response from Courtyard by Marriott on Oct 2, 2023
Thank you for taking the time to provide us feedback about your recent stay with us. I sincerely apologize for any inconvenience you had during your time with us. Unfortunately, due to the Courtyard by Marriott brand standard complimentary coffee is not an amenity they offer but we like to set it out after restaurant hours for our guest to enjoy. Once again I apologize for any inconvenience. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Guest Services Team

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Courtyard by Marriott on Oct 3, 2023
Thank you for taking the time to provide feedback about your recent stay with us. I am happy to know that you were able to enjoy your stay.I hope we get to welcome you again in the future.Sincerely,Guest Services Team

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great, solid and consistent choice in the area!! Friendly staff, cute breakfast options, nice rooms, etc. When we travel to OBX we will always stay here as a break up to the trip!
Stayed 1 night in Aug 2023
Response from Guest Services Team on Aug 27, 2023
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Guest Services Team

10/10 Excellent

Paula

Stayed 1 night in Aug 2023
Response from Guest Services Team on Aug 27, 2023
Dear Paula,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Guest Services Team

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Services Team on Aug 27, 2023
Dear Steven,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Guest Services Team

6/10 Okay

TRACEY

Travelled with family
nothing special
Stayed 3 nights in Aug 2023

8/10 Good

Samuel

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Guest Services Team on Aug 27, 2023
Dear Samuel,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Guest Services Team

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Aug 2023
Response from Guest Services Team on Aug 27, 2023
Dear Mcguire,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Guest Services Team

10/10 Excellent

Sabra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will stay again
Nice and clean.
Stayed 1 night in Jul 2023
Response from Guest Services Team on Aug 27, 2023
Dear Sabra,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Guest Services Team

6/10 Okay

JUNAID

Stayed 1 night in Aug 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Services Team on Aug 27, 2023
Dear Kimberly,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Guest Services Team

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Services Team on Aug 27, 2023
Dear Joanne,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Guest Services Team

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service were very plesant at all times. Rooms were very clean .
Stayed 2 nights in Jul 2023
Response from Guest Services Team on Aug 27, 2023
Dear Erika,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Guest Services Team

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was good. Mostly wanted an indoor pool which was nice but the water was cold. Still enjoy it.
Stayed 2 nights in Jul 2023
Response from Guest Services Team on Aug 27, 2023
Dear Tammy,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Guest Services Team

8/10 Good

Rodney

Stayed 1 night in Jul 2023
Response from Guest Services Team on Aug 27, 2023
Dear Rodney,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Guest Services Team

4/10 Poor

jen

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

2/10 Terrible

jen

Stayed 2 nights in Jun 2023

10/10 Excellent

Chris

Stayed 1 night in Jun 2023

8/10 Good

Amer, Bradenton

Travelled with family
All fine
Stayed 1 night in Jun 2023