Interior

Reviews of Super 8 by Wyndham Hutchinson

2 out of 5
Super 8 by Wyndham Hutchinson
1621 Super Plz, Hutchinson, KS

Reviews

7.0

Good

Rating 10 - Excellent. 135 out of 721 reviews" "
Rating 8 - Good. 257 out of 721 reviews" "
Rating 6 - Okay. 156 out of 721 reviews" "
Rating 4 - Poor. 114 out of 721 reviews" "
Rating 2 - Terrible. 59 out of 721 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tabetha

Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Tabetha,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 Good

Louanna

Travelled with family
Liked: Staff & service, property conditions & facilities
Was a nice place, just found stains on sheets and pillows, didn’t like that at all.
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Louanna, We appreciate you taking the time to share your feedback with us. Our housekeeping team works diligently to maintain high standards, and we regret if this oversight occurred during your stay. We encourage you to reach out to our management team directly to address this matter further.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Super 8 in Hutchinson Ks.
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Shelly,We are thrilled to hear that you enjoyed your stay at Super 8 in Hutchinson, KS. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another wonderful stay. Thank you for taking the time to share your experience with us.

8/10 Good

ALAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised. The staff were helpful and the room clean.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 31, 2024
Hello ALAN,We are delighted to hear that you had a pleasant stay with us and that our staff provided helpful service. Ensuring clean and comfortable rooms for our guests is always a top priority. We hope to welcome you back for another enjoyable experience in the future.

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
They are caring people
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Herbert,We are pleased to hear that you found our staff to be caring during your stay. It is always our goal to provide exceptional service to all our guests and we appreciate your kind words. If you have any further feedback or comments, please do not hesitate to reach out to our management team for further assistance.

8/10 Good

Douglas

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
i did not relize it was an older super 8 with stairs only and it was hard for me to get to the room as i am older
Stayed 4 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Douglas, Thank you for sharing your experience with us. We appreciate your feedback and will take it into consideration for future improvements. We apologize for any inconvenience you may have experienced during your stay. If you have any further comments or concerns, please don't hesitate to reach out to our management team for assistance.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Shelly,Thank you for sharing your feedback, we appreciate your input on the peaceful atmosphere at our hotel. We aim to provide a tranquil environment for all our guests to enjoy during their stay. We hope you had a restful experience with us and look forward to welcoming you back in the future.

4/10 Poor

Rebecca

Liked: Staff & service, amenities
Disliked: Cleanliness
Tv did not work, could not call front desk, as telephone cord destroyed. Heater did not in room. Music playing loud after 10pm. Beer bottles in hallway and back door. Sunday morning back door left open with rock. Bad security! Cheap soap that breaks in hand, or dropped in tub
Stayed 2 nights in Feb 2024
Response from Manager on Feb 7, 2024
Hello Rebecca, We apologize for the inconveniences you encountered during your stay. It's unfortunate to hear about the issues with the TV, telephone cord, heater, noise disturbance, cleanliness, and security. We value your feedback and will bring these concerns to the attention of the respective departments to ensure improvements are made. Thank you for bringing this to our attention.

8/10 Good

Trista

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean place to stay. Only complaint I had was that it took them a long time to have the parking lot plowed after a storm making it very difficult to come in and out of.
Stayed 5 nights in Jan 2024
Response from Manager on Jan 16, 2024
Hello Trista,Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the parking lot. We apologize for any inconvenience caused during your visit. We have taken note of your comments and will work with our team to ensure a more efficient response in the future.

8/10 Good

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable hotel but not the nicest i could’ve stayed at. Mildly outdated interior but clean overall.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 24, 2023
Hello Jolene,Thank you for sharing your feedback on your recent stay with us. We appreciate your comments about the cleanliness of our hotel. While we strive to maintain a comfortable ambiance, we apologize if the interior appeared slightly outdated to you. We value your input as it helps us improve our guests' experience.

8/10 Good

Audra

Travelled with family
Affordable and convenient from the KS State Fairgrounds. Didn't do the breakfast--we left before 5 a.m. Nothing flashy, but definitely was what we wanted. Good bathroom & shower (🙌), and spacious for three of us--we got a double queen room.
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Audra,Thank you for staying with us and sharing your feedback! We're delighted to hear that our hotel met your needs for a convenient and affordable stay near the KS State Fairgrounds. It's great to know that you found the bathroom and shower to be good and appreciated the spaciousness of your double queen room. We hope to have the opportunity to host you again in the future.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Price
House keeper did a wonderful job. Breakfast ok one morning but the next morning no milk or juice.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 13, 2023
Hello Donna,Thank you for taking the time to share your feedback regarding the housekeeping service. We appreciate your kind words and will pass them along to our team. We apologize for any inconvenience caused by the lack of milk and juice during breakfast. Your comments will be shared with our food and beverage department for their review and improvement. We value your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Good

Shawn

Business traveller
Liked: Staff & service
Not a bad place to stay for the price.
It was good place to stay for a couple of days. The Super 8 was upgrading their rooms with new mattresses when we stayed. When my and I arrived for our stay their were mattresses stacked in the lobby area, outside underneath the awning and by one of the entrance/exit doors. There was some other boxes stacked underneath the awning too. It appeared the hotel was completing some renovations. The male who checked me in told me we had a new mattress in our room. He was very friendly. This was the only time I interacted with the staff. We got a king sized bed. Our room was good. It appeared it had recevied some upgrades. It looked like the flooring had been replaced and the bathroom had a new toilet, new flooring, new bathroom light, and a new sink faucet. Things that I didn't like about the place: The vents in our heating/AC unit were broken and I could see inside the unit. It was dirty. The chair next to the bed had black stains on the arms of the chair. The ceiling vent in the bathroom was dirty inside the vent and the bathroom exhaust fan did not work. My wife said the breakfast was not good. There was not very much to select from.. Two choices of cereal and one waffle maker. There were sevaral places to eat close by. There was a Dunkin Donuts/Baskin Robbins that you could walk to within a minute and it was on the same side of the street as the hotel. I forgot to notify the front desk about the issues I had with our room so that is my fault.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 11, 2023
Hello Shawn, Thank you for choosing to stay with us at Super 8. We appreciate your feedback and are glad to hear that you had a positive check-in experience and enjoyed the recent upgrades to our rooms. We apologize for any inconveniences you encountered during your stay, and we will address the concerns you mentioned. We strive to provide a comfortable and clean environment for our guests, and we appreciate you bringing these issues to our attention. We hope you had a pleasant stay overall and would love to welcome you back in the future.

8/10 Good

Melanie

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Melanie, We appreciate you choosing our hotel for your stay. We're sorry to hear that your experience was not up to your expectations. We value your feedback, please do not hesitate to reach out to us personally to provide us with further details about your stay so that we can address any concerns you may have had. We hope to have the opportunity to better serve you in the future.

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Bill,Thank you for taking the time to share your review. We appreciate your feedback and are sorry to hear about the issues you experienced during your stay. We strive to provide a positive experience for all our guests and apologize for any inconvenience caused. We encourage you to reach out to our management team with further details so that we can address your concerns accordingly.

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 2 nights in Oct 2023
Response from Manager on Nov 4, 2023
Hello Benjamin,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. We value your comments and will pass them along to the relevant departments for further review and improvement. We appreciate your stay and hope for the opportunity to welcome you back in the future.

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
First, based on other reviews I read when I booked, I want to say manage your expectations. This is a Super 8, not the Ritz. Overall it was a pleasant stay. Check-in was easy, staff were friendly and helpful. We felt safe, location was good and easily accessible to restaurants and activities we were interested in. Breakfast was standard continental fare. Coffee was good. Room and bed was comfortable, although our non-smoking room smelled of smoke and there were cigarette burns on the bedspread. We opened the window and let in some fresh air.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 29, 2023
Hello Cynthia,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our check-in process to be easy and our staff friendly and helpful. We're also glad that you felt safe and enjoyed our convenient location. We apologize for the inconvenience caused by the smell of smoke in your non-smoking room and the condition of the bedspread. We appreciate your understanding and will make sure to address this matter with our housekeeping team to ensure it doesn't happen again. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Sonya, Grand Junction

Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Sonya,Thank you for your excellent rating! We appreciate your feedback and look forward to welcoming you back soon.

4/10 Poor

JASON

Travelled with family
Disliked: Staff & service, property conditions & facilities
Ice machine out.
The hotel was ok nothing super high end it worked for what i was there for which was a funeral. The problem with the hotel was the wifi would connect for a minute and then drop off. And then the ice machine was not working. Which made it difficult when packing and wanting cold drinks.
Stayed 4 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello JASON,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Andrew

Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Andrew,We apologize for any inconvenience you may have experienced during your stay. Please provide more details about your concerns so that we can address them accordingly.

6/10 Okay

Doris

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room I booked online is not what I was given. Went back to the front desk to let them know that the lady told me that it is a mistake online and they are trying to correct it. (king w/ pull out couch) I ask what else she could do because that would not sleep 4 of us. Her reply was Nothing... I again told her it was not my fault the it was wrong. About this time the guy came up and got us a room that accommodated the 4 of us. The lady was just kind of rude for no real reason.
Stayed 3 nights in Sep 2023
Response from Manager on Oct 4, 2023
Hello Doris ,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

10/10 Excellent

Karri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KSU KDoll
This hotel was just right. It was clean and comfortable. For the price, it couldn’t have been better. Lotion, soap and shampoo were furnished. Be sure to pack your conditioner.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 4, 2023
Hi Karri,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure to provide a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
When I checked in I was given a room that was still dirty and not ready, the staff reassigned me to another one promptly.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Jennifer ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

4/10 Poor

John

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs cleaning and upkeep.
The first room the bathroom was flooded. The next room, the bathroom door would not open all the way you had to slip around it to get in. The wall was broken away by the floor in the bathroom and mold was growing. The top of the shower was covered in dust and dirt. The bed was comfortable.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 28, 2023
Hello John ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel appears to be in the middle of a major renovation but it’s not. Our room had plumbing issues but no one cared. Not the worst but won’t go back.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 27, 2023
Hello Guest ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello Diane,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Poor

Mark

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Room smelled very smoky. Everything looked and seemed old and out dated. Room was extremely small.
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Mark,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 Good

James

Travelled with family
Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Manager on Sep 22, 2023
Hello James,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep Relax Repeat
Great little hotel with e everything you need to sleep and relax while on you visit to Hutchinson.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 18, 2023
Hello Anthony,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely stay here again.
The room was very clean.
Stayed 1 night in Sep 2023
Response from Manager on Sep 14, 2023
Hi Michelle,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

8/10 Good

Kathy, Great Bend

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hello Kathy,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Scott

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Could use some updating
Hotel could use some fresh paint and updating - pretty run down - my room did have hardwood flooring - that was a plus.
Stayed 1 night in Sep 2023
Response from Manager on Oct 29, 2023
Hello Scott,Thank you for your feedback. We appreciate your positive comment about the hardwood flooring. We constantly strive to improve our facilities to enhance your experience.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, amenities
This is always a clean and quiet hotel with very friendly staff
Stayed 1 night in Sep 2023
Response from Manager on Sep 8, 2023
Hi Stephanie,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Sadly disappointed
The towels and sheets were stained and I questioned if they were washed. If I ever had to stay here again, I would bring my own linens. Hoping this is never my only option again.
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Dear Guest,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was nice and clean.
Stayed 1 night in Aug 2023
Response from Manager on Aug 25, 2023
Hello Victor,Thank you for sharing this experience with us. We truly value you feedback with regards to our pool. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

6/10 Okay

Annette

Travelled with family
Liked: Staff & service, amenities
The sheets had several stains, not sure if the sheets had been changed.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 15, 2023
Hello Annette, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good place to stay. Would stay there again.
Stayed 1 night in Aug 2023
Response from Manager on Aug 9, 2023
Hello Mary,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 Okay

Jeremie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property wasn't clean, service was horrible.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 26, 2023
Hello Jeremie, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Dewayne

Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Hello Dewayne,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Todd

Stayed 1 night in Jul 2023
Response from Manager on Jul 25, 2023
Hello Todd,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Cassie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The phone did not work, the AC did not work, the AC filter was disgusting, the entire floor smelled like cigarette smoke, the bathroom faucet wasn’t secured, when you tried to call the front desk no one answered. There was a 1.5 inch gap at the bottom of the door.
Stayed 1 night in Jul 2023
Response from Manager on Jul 19, 2023
Hello Cassie, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

6/10 Okay

Amanda

Travelled with family
Wish I could submit pictures…found a brown recluse in our room! Then we used vending machine and a snack got stuck and the man there to help didn’t speak English and was FaceTiming someone while trying to help and wanted us to put money in to vend more of the same item to push it out….
Stayed 1 night in Jun 2023
Response from Manager on Jul 7, 2023
Hello Amanda,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

6/10 Okay

Melissa

Business traveller
Disliked: Room comfort
Not worth the value
Not prepared for breakfast and didn’t have enough for number of hotel guests staying there. Water pouring out of one room soaked the carpet in the hallway and there were pieces of drop ceiling everywhere. Only time I saw a front desk attendant was at check in.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 27, 2023
Hello Melissa,Thank you for sharing your experience with us. We appreciate the input referring to our breakfast and comments about our front desk. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Good

Allen

Stayed 1 night in Jun 2023
Response from Manager on Jul 15, 2023
Hello Allen,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Verified traveller

Liked: Cleanliness
No Frills but clean.
The room was a clean no thrills room. There was no stopper for the bath tub so you could not take a bath but could shower. There was one tissue in the Kleenex box. No attendant at the desk when arriving but did arrive shortly after pushing the button.
Stayed 1 night in Jun 2023
Response from Manager on Jun 21, 2023
Dear Guest,Your review is greatly appreciated, and we are happy to have met most of your needs were met with our friendly services. I would like to apologize for not exceeding your expectations with our bat tub's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

6/10 Okay

Frank

Travelled with family and small children
Nothing special, just average motel
Stayed 1 night in Jun 2023
Response from Manager on Jun 7, 2023
Hello Frank, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Manager on May 10, 2023
Hello James,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Angela

Disliked: Cleanliness
Location fine. Given wrong key and walked in on a gentlemen, No SHower curtain, hair in the bed. Just plain unacceptable.
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hello Angela, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

2/10 Terrible

Cherrie K

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel! Don't stay here!
No sooner walked in then the smell hit my husband and son: urine, staleness, mentioned to desk, they didn't care. The room smelled bad, too, one queen bed was hard as a rock. The water faucet in bathroom leaked from the top AND pipe underneath - had to wrap with a towel. Son pulled back sheet to check for bedbugs (ok, thank goodness). Good thing it was a short overnite stay for a funeral - got out asap & didn't even stay for breakfast. Went to Dunkin Donuts across street. This place was one of the worst hotels my husband had ever stayed at via hotels.com. May be cheap, but you get what you pay for. Don't stay here!!
Stayed 1 night in Apr 2023
Response from Manager on May 6, 2023
Hello Cherrie K, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Poor

Matthew

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed in had all the things, but most of them were broken. 2 broken chairs, floorboards and furniture haphazardly repaired, bathroom didn't even have a holder for the toilet paper roll. Front door to the building and doors leading to the hallway had no locking mechanism and front desk staff were never present. Not the safest feeling in the world.
Response from Manager on May 4, 2023
Hello Matthew, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.