Front of property
Check availability

Reviews of Shilo Inn Suites - Salem

2.5 out of 5
Shilo Inn Suites - Salem
3304 Market St Ne, Salem, OR

Reviews

7.0

Good

Rating 10 - Excellent. 291 out of 1002 reviews" "
Rating 8 - Good. 274 out of 1002 reviews" "
Rating 6 - Okay. 183 out of 1002 reviews" "
Rating 4 - Poor. 141 out of 1002 reviews" "
Rating 2 - Terrible. 113 out of 1002 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Douglas

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot tub no sanna no breakfast no pool as per website definitely unhappy garbage behind dressers found that cuz u had to use the plug into charge phone i should be compt but wasn't
Stayed 3 nights in Apr 2024
Response from Kallie on Apr 12, 2024
Douglas i know you were unhappy with your stay. Unfortunately we have taken the hot tub out of this location. As we explained Breakfast is not available at this time as well. i'm sorry that we couldn't meet tour expectations and i hope that you will give us a chance in the future!:)

6/10 Okay

Elissa

Stayed 1 night in Apr 2024
Response from Salem Shilo Inn on Apr 9, 2024
Thank You for staying with us!

6/10 Okay

Donald, McCleary

Travelled with partner
Liked: Staff & service
Place was old toilet seat and lid was loose And there was a used coffee filter in the coffee pot. But the people at check in and check out were very helpful
Stayed 1 night in Apr 2024
Response from Salem Shilo Inn on Apr 6, 2024
We will address these issues. Thank You for your feedback.

2/10 Terrible

joann, Graham

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
They advertised breakfast but did not tell us Spent 30.00 for breakfast down the street They should send us a refund of 30.00 Migrants living in hotel
Stayed 1 night in Apr 2024
Response from Kallie on Apr 6, 2024
Im sorry we do not offer breakfast at this time. We here at the shilo inn have Guests of all kinds that choose to stay with us. We do not discriminate,when renting out rooms to those that are eligible. We hope the rest of your stay was enjoyable:)

8/10 Good

Carol, Bellingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the size of the room and the amenities in it: microwave, refrigerator, small coffee unit. The staff were wonderful, very friendly and helpful. The one complaint I had was there were no real curtains covering the window, only sheers. So when the sun came up, there was no way to prevent the light from coming in.
Stayed 1 night in Mar 2024
Response from Kallie on Mar 31, 2024
Thank you Carol for you great review!:) We are thrilled you enjoyed your stay with us! We cant wait too see you again :)

10/10 Excellent

Rosalva

Liked: Cleanliness, staff & service, property conditions & facilities
I loved all of it
Stayed 2 nights in Mar 2024
Response from Salem Shilo Inn on Mar 30, 2024
We are extremely pleased to hear you had a wonderful stay. :)

10/10 Excellent

Valree

Travelled with family
Liked: Amenities
Check in was easy and quick, got in early, front desk very friendly and helpful, always smiling and a hello how are you every time I came in
Stayed 1 night in Mar 2024
Response from Salem Shilo Inn on Mar 30, 2024
We are extremely pleased to hear you had a wonderful stay. :)

8/10 Good

Maria Marna

Stayed 1 night in Mar 2024
Response from Kallie on Apr 6, 2024
Thank You Maria for the great review! We highly appreciate your staying with us:)

10/10 Excellent

Christalene, Kenmore

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Kallie:) on Mar 16, 2024
Christalene Thank you for such a great outstanding review :) We hope too see you again in the future :)

10/10 Excellent

Wadeedah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The front staff was very patient, friendly and professional. I am a travel nurse and sleep is important because I work night shift. Checking in was effortless. The rooms are quiet even on their busiest days. There is no worries about parking. The property is clean interior and exterior. I would definitely stay here again.
Stayed 4 nights in Mar 2024
Response from Salem Shilo Inn on Mar 16, 2024
We are glad to hear that you have enjoyed your stay with us. :)

2/10 Terrible

kim

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So many drifters. Up and busy at 4 or 5 am. Elevator so slow, Obvious non travelers with Huge multi dogs. At one of my rides in elevator, door opens and I was met by 2 pit bulls, on a leash but owner unable to control the power of them. Owner yelled don’t look at them, they will lunge at you. What if I was a small child. Pool was full of kids screaming and yelling all day and night. As you walk into lobby the smell of bleach will knock you over. In the morning there were no coffee supplies including cups the morning front desk person said, night shift didn’t restock and no keys available. No bedding available for pull out couch. Never again would I stay there. So many horrid smells everywhere. This place needs a Bulldozer. Either you have the hotel for just Homeless or just travelers. Parking lot a obvious great place to sell most anything. There was a loud commotion in parking lot at 2 am, husband had to go down and make sure our car was as unharmed.
Stayed 1 night in Mar 2024
Response from Salem Shilo Inn on Mar 14, 2024
Thank You for your feedback. We will look into these.

8/10 Good

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kallie on Mar 11, 2024
Dena Thank You so much for your great review:) We are delighted to hear you had a wonderful stay here at the Salem Shilo Inn

4/10 Poor

Jesse

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay here again. Dirty and poorly maintained.
Stayed 2 nights in Mar 2024
Response from Kallie on Mar 9, 2024
Jesse i'm sorry you didn't enjoy your stay with us. We hope that you'll give us another chance to change your mind about us:)

10/10 Excellent

Lyssa

Liked: Cleanliness, staff & service, amenities
The staff was super friendly and helpful and it was an easy check in and out process
Stayed 1 night in Mar 2024
Response from Kallie on Mar 9, 2024
Lyssa we are so happy to hear you had an outstanding stay! We enjoyed your stay tremendously! we cant wait too see you next time:)

2/10 Terrible

Enríque Samuel

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact that when we walked into the room. It's more like disgusting fart and also no fan. Or lights working bathroom. But we were so tired for the travel That we went to sleep and I Files are complaint once we left
Stayed 1 night in Mar 2024
Response from Kallie on Mar 9, 2024
I'm sorry you had a bad stay Enrique. We want to always ensure guest satisfaction, sorry that you feel we didn't meet that standard. We hope you will come back and give us another chance:)

10/10 Excellent

William, Forest Grove

Business traveller
Liked: Amenities
Front desk was efficient and helpful.
Stayed 1 night in Mar 2024
Response from Kallie on Mar 2, 2024
Hi William we are so happy that you had an outstanding stay! We cant wait to see you next time!:)

10/10 Excellent

Steven

Liked: Cleanliness, staff & service
The elevator is extremely slow and scary. It finally opens just when you think you are stuck in there
Stayed 1 night in Feb 2024
Response from Kallie on Feb 26, 2024
Steven, we appreciate your amazing review! We know that the elevator needs updating and have plans to do this in the near future :) We look forward to seeing you next time!

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and more than willing to help. Rooms were very clean and spacious.
Stayed 1 night in Feb 2024
Response from Kallie on Feb 26, 2024
Jennifer, we are so glad to hear your stay was awesome! We look forward too seeing you again next time! :)

4/10 Poor

John Barnett

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I stayed at this property several years ago and it has really been run down since then. I remember when Shilo Inn properties were always nice reasonable properties. This one however was noisy, the halls smelled, and the overall appearance of the property was poor.
Stayed 2 nights in Feb 2024
Response from Kallie on Feb 26, 2024
Im sorry, we didn't meet your expectations. We strive to always provide excellent guest service! We hope you will come back and give us another chance!:)

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had everything I needed - close to freeway, dining and close to job-site. I will definitely use Expedia and Shilo Inns again.
Stayed 1 night in Feb 2024
Response from Kallie on Feb 21, 2024
Wow Michael what a great review! we are ecstatic that you enjoyed your stay with us we can't wait to welcome you back next time!

2/10 Terrible

Wade

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The fact that I told them we didn't want room service and they went in my room took my stuff out stole a roast beef sandwich and also stole other stuff
Stayed 2 nights in Feb 2024
Response from Kallie on Feb 21, 2024
Sorry for such a hard stay wade! We hoped comping you the extra night would have helped offset the confusion that happened.

6/10 Okay

Selena, Bend

Travelled with family and small children, Business traveller
Disliked: Staff & service, property conditions & facilities
When checking into the hotel we were told that we had to pay $100 security deposit after we had already paid for our hotel room via the website. Keep that in mind next time you rent a room from Shilo it is a $100 security deposit that they need just in case you damage the property and you have to pay it when you arrive that was very unexpected!! staff didn't fully explain any directions on how to get to our room. We had to Guess where to go. the front receptionist when arriving was short and rude with us. For my first time visiting it was not a good experience at all.
Stayed 1 night in Feb 2024
Response from Kallie on Feb 21, 2024
Yes Selena we charge a 100 security deposit no matter who you book through. i will look into making this more clear on 3rd party websites. Thank you for your feedback.

8/10 Good

Madelyn

Liked: Cleanliness
Clean but dated
Stayed 1 night in Feb 2024
Response from Kallie on Feb 21, 2024
Madelyn We are glad you had a wonderful stay in our rooms! We hope to see you again next time:)

10/10 Excellent

Angela, West Yellowstone

Liked: Cleanliness, staff & service
The room was clean & staff very friendly! For the price a very fair deal! Big complaint is that the elevator is extremely slow!
Stayed 2 nights in Feb 2024
Response from Dawn on Feb 19, 2024
Thank you for the great review and we are working on updating the elevator

8/10 Good

Diana

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Easy parking
Stayed 1 night in Feb 2024
Response from Dawn on Feb 19, 2024
Thank you for the review and we hope to welcome you back again soon.

2/10 Terrible

William

Travelled with family
They came into my room while I was getting lunch with my family, I came back to my room with my door all the way open and all of my stuff missing, when I confronted staff about it they said we thought you checked out, we booked for 3 days. No one had a real reason why but all they said was thank god nothing expensive was missing… they comped me a night stay but we have to take all our belongings with us when we go anywhere.
Stayed 1 night in Feb 2024
Response from Kallie on Feb 18, 2024
Im extremely sorry for the mix up! We have some new people helping out on front desk and it looks like a miscommunication happened. I assure you your belongings are safe and we hope to change your mind and show why we specialize in guest service:)

4/10 Poor

Ei-Shah

Disliked: Cleanliness, property conditions & facilities
Could have been a way better experience
Stayed 1 night in Feb 2024
Response from Kallie on Feb 18, 2024
Sorry Erickson, i know we were out of a few things while you stayed with us. i hope that you will come back and give us another chance:)

4/10 Poor

Kyla

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s not like I’m the pictures at all it’s definitely a little run down. The beds were awful my back and neck hurt so bad so much so it would’ve been more comfortable sleeping on the floor. I could feel the springs and everything. Sadly the room smelled a little of smoke as well. The staff were nice and the room overall wasn’t bad but the beds are just not great.
Stayed 1 night in Feb 2024
Response from Dawn on Feb 16, 2024
Thank you for the feedback and we will look into replacing the mattress in that room. Please feel free to contact the manager.

10/10 Excellent

Miguel

Stayed 1 night in Feb 2024
Response from Dawn on Mar 21, 2024
Thank you for such a great review!

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved this place for my brother coming out the hospital in recovery and they were very patient with him and I appreciate the kind things he said about the people that work there. Thank you
Stayed 3 nights in Feb 2024
Response from Kallie on Feb 10, 2024
Lina we hope to welcome you back again soon. It was a pleasure assisting you in this time of need.

4/10 Poor

kathy, tacoma

Travelled with family
Disliked: Staff & service, property conditions & facilities
There were a lot of homeless in area, it was old & kinda run down. There were 3 of us & they left 1 towel, 2 hand towels & 3 wash clothes. Also now bath mat. Had a King & a pull out sofa with 4 pillows that were not comfortable. Not the worst experience but definitely wish we had stayed elsewhere.
Stayed 1 night in Jan 2024
Response from Kallie on Feb 3, 2024
Kathy sorry to hear we didn't meet you're expectations we do want too always try and be overly prepared, It does look like why you were staying were extremely busy. We apologize for any inconvenience this may have caused you and your family.

6/10 Okay

Shantel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing is open as far as amenities. The pool is open but it is surrounded by construction and is not what we expected. Staff was incredibly helpful and friendly.
Stayed 1 night in Jan 2024
Response from Dawn on Jan 29, 2024
Thank you for the review and will share the kind words with the staff. We will be improving the pool area soon with renovations.

2/10 Terrible

Katelyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not recommend!! This old run down hotel was dirty, has an elevator that barely works and the stairs can only be accessed if an employee has time to let you in which they get very annoyed about. We had 1 towel to share between 5 of us bc they said they had no cleans ones left. Pool was disgusting, beds are hard, and service was horrible. Do not stay here!!!
Response from Dawn on Jan 29, 2024
On behalf of the hotel we want to apologize about your experience and encourage you to reach out the hotel manager. As we want to make this right.

8/10 Good

Esther

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very welcoming. We felt safe and secure. The accommodations were comfortable and relaxing. We will be visiting this location when were are in the area and need a place to stay.
Stayed 1 night in Jan 2024
Response from Kallie on Jan 29, 2024
Thank you Esther for such a great review! we are so glad you enjoyed your stay:) we cant wait too see you next time!:)

2/10 Terrible

Tessa, Port Orchard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, the room was advertised as one king and one full size bed and a junior suite. The room had a king size and pull out sofa bed. Which when pulled out was stained, had objects in the bed, no blankets or sheets were provided but the yellow pee stains were the worst. The mini fridge had food in it. There were burn marks on all the tables and sticky gum like stains on the floor. The shower was gross and rusted. The elevator had a line to use and the stairway was locked. They only had one employee who upon my arrival, cussed when i asked to check in. When i complained about my room said she authorize a refund. Apparently, she wasn't authorized to do so and i was denied. I trusted the Shilo name but i have better rooms at a motel 6. Never again will i stay at a Shilo and strongly suggest no one ever stays here unless you done plan on staying the whole night.
Stayed 2 nights in Jan 2024
Response from Kallie on Feb 1, 2024
HI, Tessa I'm sorry about the confusion with that front desk agent, I apology about the mix up. Unfortunately due to how you booked the room, it was a nonrefundable room. All junior suites are king size beds with a full size pull out couch. I do apology about your room not being as clean as the Shilo Inn standards are! The room you were staying in was unfortunately one that has not been updated yet. We do our best to make sure each guest feels as welcome as they do at home and are sincerely sorry you did not enjoy your stay. We will definitely take your concerns and apply on what to do better in the future! We hope you too welcome you back again soon:)

6/10 Okay

Jodi, Salem

Disliked: Property conditions & facilities
Room was large but condition of building was terrible considering the place has been under construction for almost a year. Front desk staff was good. But rooms were in dire need of help. Room that sleeps 4 but stocked for 1 person, needed to ask for many items. No breakfast only coffee, for coffee creamer you must wait at desk and request cream. We were advised for safety to park farther back. No stairs to lobby, must use scary elevator. Glad we stayed just 1 night, for the price you get what you pay for.
Stayed 1 night in Jan 2024
Response from Kallie on Jan 29, 2024
Hi Jodi, I appreciate your valuable feedback, We hear your concerns and will definitely implementing some changes going forward. We hope to welcome you back again next time:)

4/10 Poor

KEVIN

Elevator was not usable. Many had to be led to exterior stars by mgr key. Fridge was broken so dinner went bad.
Stayed 1 night in Jan 2024
Response from Kallie on Jan 29, 2024
Hi Kevin, I appreciate your valuable feedback, We are working out the best way to allow more convenient access & keep are guest secure. We hope to welcome you back again next time:)

8/10 Good

Kiela

Stayed 1 night in Jan 2024
Response from Dawn on Mar 21, 2024
Thank you for the review and we hope to see you again soon.

6/10 Okay

Susan

Travelled with family
The room was clean enough but found an old gum wrapper on the floor at the foot of the bed. Terribly slow elevator and no stairs they provide access to the rooms
Stayed 1 night in Jan 2024
Response from Kallie on Jan 29, 2024
Hi Susan, I appreciate your valuable feedback, We are trying to work out the best way to keep are guest secure while all so allowing them more convenient access

10/10 Excellent

Sylvia, castaic

Stayed 1 night in Jan 2024
Response from Kallie on Jan 25, 2024
Sylvia, Thank you for your great review! We hope to see again next time!:)

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shilo Inn Suites, Salem
Quiet, comfortable room. We are from out of town and the staff was helpful navigating us around the area finding things to do.
Stayed 1 night in Jan 2024
Response from Kallie on Jan 22, 2024
Thank you jane for such a good review! We are happy to hear that you enjoyed why Guest Service is our specialty here at the Shilo:)

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and staff was very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Kallie on Jan 15, 2024
Rochelle we are so happy you enjoyed your stay! we hope we will see again next time:)

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from Kallie on Jan 15, 2024
Thanks for your good review Robert we look forward to seeing you again:)

8/10 Good

Amanda

Liked: Cleanliness, staff & service, room comfort
Definitely exceeded my expectations. Good price. Huge room. It was all clean. Front desk staff was friendly.
Stayed 1 night in Jan 2024
Response from Front desk staff on Jan 12, 2024
Thank you for staying with us at the Shilo! We are so happy to hear that we exceeded your expectations! We look froward to seeing you again! :)

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room
Stayed 1 night in Jan 2024
Response from Kallie on Jan 13, 2024
Thanks Nina, we are so glad you enjoyed.

6/10 Okay

Allan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kallie on Jan 13, 2024
sorry allan you didnt quite enjoy everything about you stay if you'd like to let us know what we could improve on that would be great

4/10 Poor

Jennie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kallie on Feb 1, 2024
HI Jennie We would love to hear what could have made your stay better:)

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Difficult to find, doesn't seem secure
First complaint about this property is that it's really hard to find. Even though it is just off the main street, there are no signs or markings indicating what it is! It doesn't really look like the pictures shown here - there is no sign on top of the building. Once we chased around trying to find it, it was ok for the price. There are hurricane fences around the back of the property. It felt like a very sketchy area - we noticed a bunch of homeless people and drug peddlers close by. There is no food service or breakfast available nearby. The rooms were clean enough and beds comfortable, and TV worked, and shower was hot if you let it run a long time. The desk people were friendly enough, but didn't seem like they enjoyed working there. I don't think we would stay there again.
Stayed 1 night in Dec 2023
Response from Dawn on Dec 29, 2023
We want to make sure everyone feels safe and we have a night time security person that walks the grounds to ensure every ones safe. we are happy to hear that you enjoyed a clean room. We hope that you will give us another chance in the future

10/10 Excellent

Lijie

Stayed 1 night in Dec 2023
Response from Dawn on Dec 29, 2023
Thank you for all the stars!

10/10 Excellent

Jacob, Denver

Stayed 4 nights in Dec 2023
Response from Dawn on Dec 29, 2023
We hope to welcome you back soon.