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Reviews of Best Western Plus Mill Creek Inn

2.5 out of 5
Best Western Plus Mill Creek Inn
3125 Ryan Drive SE, Salem, OR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 701 out of 1001 reviews" "
Rating 8 - Good. 235 out of 1001 reviews" "
Rating 6 - Okay. 39 out of 1001 reviews" "
Rating 4 - Poor. 15 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amenities and very friendly staff.
Stayed 2 nights in Apr 2024
Response from Jen on Apr 9, 2024
Thank you for the review of our property. We look forward to seeing you again for future stays.

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and comfy.
Stayed 2 nights in Mar 2024
Response from Jen on Apr 5, 2024
Thank you for your review. We look forward to seeing you next time you visit Salem

10/10 Excellent

Christi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel would definitely recommend. Was clean and front desk was polite and helpful. My daughter loved the pool area.
Stayed 1 night in Mar 2024
Response from Jake on Mar 25, 2024
It's great to hear that you enjoyed your visit, Christi. We hope to see you again the next time you are in Salem.

8/10 Good

Lisa

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have gave a 5 star but we had extremely noisy guest upstairs AND next door. Mention it to a bypassing employee and pretty much was told there’s not much they can do
Stayed 1 night in Mar 2024
Response from Jake on Mar 25, 2024
Thank you for your review, Lisa. We appreciate your input, and will work to improve in the future.

10/10 Excellent

Phillip

Stayed 1 night in Mar 2024
Response from Jen on Apr 5, 2024
Great to hear you enjoyed your visit. We look forward to seeing you again soon.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, and staff was very friendly. Exactly what you want from a place to stay!
Stayed 2 nights in Feb 2024
Response from Jake on Feb 28, 2024
Thank you for staying with us, Steven. We're glad that you enjoyed your visit!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jake on Feb 23, 2024
We're glad that you enjoyed your stay, Lisa. We hope you'll visit again soon!

10/10 Excellent

Garth

Liked: Cleanliness, staff & service, property conditions & facilities
Good one!
Stayed 1 night in Feb 2024
Response from Jake on Feb 21, 2024
Thank you for staying with us, Garth. We appreciate your business!

10/10 Excellent

Joan

Liked: Amenities
Perfect for my overnight stay.
Stayed 1 night in Feb 2024
Response from Jake on Feb 19, 2024
We're glad that you enjoyed your stay, Joan. We hope you'll visit again soon!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jake on Feb 15, 2024
Thank you for staying with us, Anne. We appreciate your business!

8/10 Good

Ronald

Liked: Staff & service, property conditions & facilities
Was disappointed in the restaurant. Few healthy dinner options, and no ability to easily deal with allergies. The waiter tried but the chefs only comment was I cannot guarantee anything!
Stayed 1 night in Jan 2024
Response from Jake on Jan 31, 2024
Thank you for your review. I'll speak about your experience with Denny's management. We appreciate your input, and hope to see you again.

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Jan 2024
Response from Jake on Jan 29, 2024
We're glad that you enjoyed your stay, Jim. We hope you'll visit again the next time you are in Salem.

10/10 Excellent

Breanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and room was in great condition and clean.
Stayed 1 night in Jan 2024
Response from Jake on Jan 22, 2024
We're glad that you enjoyed your visit, Breanna. We hope to see you again the next time you are in Salem.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The person who checked me in was great, prompt, friendly, very nice. My room had a great layout and was very clean
Stayed 1 night in Jan 2024
Response from Jake on Jan 22, 2024
Thank you for staying with us, Cheryl. We're very happy that you enjoyed your stay!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Front desk, housekeeping, everyone very friendly. Only complaint was that sinks (our room had 2) did not drain well, which problems were fixed immediately. A pleasant stay.
Stayed 2 nights in Jan 2024
Response from Jake on Jan 8, 2024
Thank you for staying with us. We appreciate your review, and hope you'll visit again.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was pleasant, pool/spa was nice, felt quite and its close enough to groceries and highways to make things easy. Free coffee and beverages in lobby were good and having coffee in the room itself was a nice touch. Staff was very kind and helpful but they forgot to stock our room with some extra towels like requested ahead of time.
Stayed 1 night in Dec 2023
Response from Jake on Jan 8, 2024
Thank you for your review, Curtis. We appreciate your input, and are glad that you enjoyed your visit!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jake on Jan 4, 2024
We're glad that you enjoyed your stay, Katherine. We hope you'll visit again the next time you are in Salem.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
“Full breakfast” is a Denny’s voucher
The staff was great but we were disappointed that the full breakfast was a voucher for the two egg breakfast at Denny’s (or $10 off an alternate meal). Our room had a strange smell like Italian seasoning. I thought it might have been the kitchen but it was disconcerting. It was nice to have a full kitchen with an oven in the suite. And the bed was very comfortable! The pull out couch was not very comfortable for my teenage son though. We checked out early because there wasn’t an on property breakfast. The Denny’s is in the same parking lot but I didn’t like that you have to walk over there and wait for a table. And I felt guilty for taking a table in the server’s area. If you’re a planner and you stay here just be sure to plan to tip your server each morning since you’re eating at the restaurant. The voucher does not include coffee but I think you could grab your coffee at the hotel before heading over to the restaurant.
Stayed 5 nights in Dec 2023
Response from Jake on Dec 28, 2023
I'm very sorry about your experience with us. I'll speak with our staff, and we will work to improve in the future.

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jake on Dec 22, 2023
We're glad that you enjoyed your visit, Brandon. We hope you'll visit again soon!

8/10 Good

Lira

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Jake on Dec 21, 2023
Thank you for staying with us, Lira. We hope you'll visit again!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected gem!
Great hotel, friendly staff, awesome amenities and clean! Especially loved the 24 hour coco machine and Dennys breakfast! Definitely will stay here again.
Stayed 1 night in Dec 2023
Response from Jake on Dec 21, 2023
It's great to hear that you had such a nice stay with us, Heather! We hope to see you again the next time you are in Salem.

10/10 Excellent

Crystal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jake on Dec 21, 2023
We love hearing that you had a great stay, Crystal! We hope you'll visit again soon.

10/10 Excellent

Stefani

Travelled with group
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jake on Dec 21, 2023
We're very happy that you enjoyed your visit, Stefani! We hope you'll stay again soon.

10/10 Excellent

Ryane

Stayed 1 night in Dec 2023
Response from Jake on Jan 5, 2024
Thank you for staying with us, Ryane. We're glad that you enjoyed your visit!

10/10 Excellent

Tiare

Stayed 1 night in Dec 2023
Response from Jake on Jan 31, 2024
We're glad that you enjoyed your stay, Tiare! We hope you'll visit again.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jake on Dec 13, 2023
Thank you for staying with us, Brian!

2/10 Terrible

Shelley

Stayed 1 night in Dec 2023
Response from Jake on Dec 13, 2023
We're sorry you didn't enjoy your visit, Shelley. We'll work to improve in the future.

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awesome!
Stayed 1 night in Dec 2023
Response from Jake on Dec 13, 2023
Thanks June! We're glad that you enjoyed your stay.

10/10 Excellent

Tosha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Great breakfast! Super friendly staff. Wonderful experience❤️
Stayed 1 night in Dec 2023
Response from Jake on Dec 13, 2023
It's great to hear that you had a nice stay with us, Tosha. We hope you'll visit again soon!

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Great hotel. Clean. Courteous staff. However parking lot monitoring is minimum. Security cameras do not capture the total parking lot. My vehicle was stolen while lodging for one night only sometime between 10:30 PM check in and 11:45 AM check out- less than 12 hours. Staff offered nothing other than the non emergency police dispatch phone number and a simple apology. Despite frequenting this hotel as it’s a favorite of hotels in the area, it fails to ensure security of cars parked in its lot and takes no responsibility for when they are stolen or lack of parking lot monitoring. This is true even when cars are parked in the very front row near of the main doors leading to the lobby as mine was when it was stolen. This is the second time my vehicle has been tampered with while staying at this hotel. I’m sorry to recommend against staying at this hotel due to its lack of security for cars parked on it premises with no compensation because otherwise it’s a great hotel. I felt the least that could be done is a more sincere apologies or even comping the cost of our one night stay, but sadly we received nothing.
Stayed 1 night in Dec 2023
Response from Jake on Dec 8, 2023
We're very sorry about your experience, Michael. We will work with local police in any way that they need regarding your case. We do have several outdoor cameras, and we will look into improving our coverage.

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room good size parking was a little slim but made it work nice room comfy bed
Stayed 1 night in Dec 2023
Response from Jake on Dec 8, 2023
We're glad that you enjoyed your stay, Lori. We hope to see you again.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jake on Dec 4, 2023
Thank you for staying with us, Gloria. We're glad that you enjoyed your visit!

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V nice motel. Breakfast was Dennys … voucher given for $10.00. It was adjacent, but still inconvenient as was raining hard. Too close to drive. Food good at Dennys, but rundown restaurant. Would have preferred in motel breakfast
Stayed 1 night in Nov 2023
Response from Jake on Nov 24, 2023
Thank you for staying with us, Barbara. We appreciate your input.

10/10 Excellent

Gail

Stayed 1 night in Nov 2023
Response from Jake on Dec 21, 2023
Thank you for staying with us, Gail. We appreciate your business!

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Jake on Dec 13, 2023
Thank you for staying with us, Michael. We love hearing that you enjoyed your visit!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding, clean and safe
Stayed 1 night in Nov 2023
Response from Jake on Nov 24, 2023
Thank you for your review, Jessica. It's great to hear that you enjoyed your stay!

2/10 Terrible

monica

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This area has a homeless problem. People sleeping in cars out back, caught them looking through cars. Digging through the trash every night we were there. We stayed 3 days. Tv remote barley worked. Humidity problem in the room. I tried to go to the hot tub late Saturday but there were people drinking and little kids jumping in and out . It was dirty. very disappointed. It was one of the reasons I chose the hotel and didn’t get to use it. The breakfast is a joke. You have to go to dennys across the parking lot and wait an hour for a table and nothing is free like the website claims. You get 10 dollars off your bill or 1 thing to choose from but still have to pay a tip plus coffee . Ridiculous. I can’t believe this hotel has good reviews. They must be getting paid. Weird . I wrote to the hotel but all the manager said was the same cut and paste on every bad review
Stayed 3 nights in Nov 2023
Response from Jake on Nov 15, 2023
Thank you for letting us know about your experience, Monica. I'm very sorry about your stay. We will use your comments to work on improving in the future.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy excess from freeway.
Stayed 1 night in Nov 2023
Response from Jake on Nov 15, 2023
Thank you for staying with us, Barbara. We're glad that you enjoyed your stay!

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Jake on Nov 15, 2023
Thank you for staying with us, Teresa!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
The room is spacious and welcoming. The little bar area is a great touch. It's a comfortable room and I really enjoyed my stay!
Stayed 1 night in Nov 2023
Response from Jake on Nov 10, 2023
It's great to hear that you enjoyed your visit, Jacqueline. We hope to see you again soon.

10/10 Excellent

Tiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jake on Nov 10, 2023
Thank you for staying with us, Tiara!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jake on Nov 10, 2023
We're glad that you had a nice stay, Patricia. We hope you'll visit again!

10/10 Excellent

Edward

Travelled with family
nice place we will return
Stayed 4 nights in Oct 2023
Response from Jake on Oct 30, 2023
Thank you, Edward. We look forward to your next visit.

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jake on Oct 30, 2023
Thank you for staying with us, Carissa. We're very happy that you enjoyed your visit!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People are nice and the place is super clean and safe!
Stayed 1 night in Oct 2023
Response from Jake on Oct 30, 2023
We're glad that you enjoyed your visit, Melissa! We hope to see you again.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very friendly staff always helpful.
Stayed 4 nights in Oct 2023
Response from Jake on Oct 27, 2023
We're glad that you enjoyed your stay, Lori. Thank you for staying with us!

10/10 Excellent

Ryan

Clean & comfy
Stayed 1 night in Oct 2023
Response from Jake on Oct 25, 2023
We're glad that you enjoyed your visit, Ryan. Thank you for staying with us!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was easy to get to. The staff was very helpful. The rooms were clean and nicely arranged. The inside environment was warm and friendly.
Stayed 1 night in Oct 2023
Response from Jake on Oct 23, 2023
It's great to hear that you had a nice stay with us! We hope to see you again.

8/10 Good

DON

Peloton in gym didn’t work properly!
Stayed 1 night in Oct 2023
Response from Jake on Oct 30, 2023
Thank you for letting us know. We will have our maintenance staff look into it.

10/10 Excellent

Melanie J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Clean with friendly ataff.
Stayed 1 night in Oct 2023
Response from Jake on Oct 20, 2023
We're glad that you had a nice stay with us, Melanie. We hope to see you again the next time you are in Salem.