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Reviews of Capital Inn and Suites

2 out of 5
Capital Inn and Suites
1875 Fisher Road, Salem, OR

Reviews

4.4
Rating 10 - Excellent. 55 out of 614 reviews" "
Rating 8 - Good. 73 out of 614 reviews" "
Rating 6 - Okay. 89 out of 614 reviews" "
Rating 4 - Poor. 110 out of 614 reviews" "
Rating 2 - Terrible. 287 out of 614 reviews" "

4.6/10

Cleanliness

5.4/10

Staff & service

4.4/10

Amenities

4.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Laura

Stayed 1 night in Mar 2023

10/10 Excellent

Michelle

Stayed 2 nights in Mar 2023

10/10 Excellent

Jenalyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Understanding staff! Very quick to dive problems too!
Stayed 1 night in Mar 2023

2/10 Terrible

Alba

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Michelle

Stayed 2 nights in Mar 2023

8/10 Good

DONITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The Hotel was clean there doing some remodeling and fixing or replacing worn, broken or old items in the rooms. Very friendly staff right now it’s all basic no thrills but I herd they will have them in the near future it was very comfortable sleeping and I can’t wait to stay again. They have a microwave and a fridge in the room and for what you pay for each other motels or hotels wouldn’t have those so overall it was a great stay, and I will be staying there again.
Stayed 1 night in Mar 2023

6/10 Okay

Steven

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
👎
Stayed 1 night in Mar 2023

2/10 Terrible

jesse

Stayed 1 night in Feb 2023

6/10 Okay

Karen

Stayed 1 night in Feb 2023

6/10 Okay

Brian

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Under renovation - haven't hit their stride yet
This hotel is under renovation - from the lobby to the rooms. Everything seems half-finished, like when you hire your unemployed brother to do a kitchen remodel. There were new carpets and flooring in my room, but no molding it had an unfinished look. The beat up furniture didn't meet the standard of the new floors. I'm hoping furniture replacement is on the agenda. This hotel might be fine in six month. For now it's a work in progress. It also had an unwelcoming vibe. There were signs taped up with rules about how many people can ride in the elevator, or which credit cards they wouldn't accept (the list was long), or whether you could have visitors in your room. It had a "stay off of my lawn" feel to it. The staff were friendly and helpful but the property has a long way to go.
Stayed 1 night in Feb 2023

4/10 Poor

Jessika

Stayed 1 night in Feb 2023

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Super GHETTO and nasty. Bath faucet stuck out of the wall at least 2 inches. Sink was clogged. Mold in the ceiling. Finger and hand prints on the headboard as well as bathroom mirror. Microwave and fridge, but no coffee pot. No breakfast or even coffee offered in the lobby. Dirty room, dirty hallways. Dirty elevator. Garbage outside in the parking lot. Just gross.
Stayed 2 nights in Feb 2023

10/10 Excellent

Sondra

Stayed 1 night in Feb 2023

10/10 Excellent

Anne

Stayed 3 nights in Feb 2023

10/10 Excellent

Elisabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Feb 2023

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I had to request a different room 3 times due to unknown substances dripping down the walls, stuff smeared on the windows, and hair in the sheets. I took pictures of the things i am talking about. I ended up leaving and staying elsewhere after the 3rd room change. I tried to get my money back and told them i am not staying there showing them the obvious cleanliness issues but the wouldn't refund my money.
Stayed 1 night in Feb 2023

2/10 Terrible

Casey

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down, The rooms are in bad shape, broken/missing appliance's, graffiti in the rooms, plaster on the walls crumbling in places. WiFi is there but an extremely weak signal. It doesn't reach into the rooms, just really the main lobby and into some of the hallways. Be prepared to be nearly frisked every time you enter. Don't know if its for safety? Or to keep none guests out. Very strict policy on visitors. No visitors or risk losing your room. either way its not reassuring.

6/10 Okay

Kirk

Stayed 1 night in Feb 2023

8/10 Good

Elisha

Stayed 1 night in Jan 2023

2/10 Terrible

Peter

Disliked: Staff & service
What I didn't like was the manners of the morning staff to accuse me of smoking in my room and I hadn't been I'll never go back to that toilet ever again
Stayed 1 night in Jan 2023

10/10 Excellent

Charlie

Stayed 1 night in Jan 2023

2/10 Terrible

Wes

Stayed 1 night in Jan 2023

8/10 Good

Philip

Stayed 7 nights in Jan 2023

4/10 Poor

Jennifer

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good we will continue to stay there they only need to fix the elevator
Stayed 2 nights in Dec 2022

4/10 Poor

Héctor

8/10 Good

Amanda

Stayed 3 nights in Dec 2022

6/10 Okay

Timothy

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Juventino

Stayed 1 night in Nov 2022

6/10 Okay

Jill

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We only stayed one night but the over all experience was not the best. The front desk was excitable but she acted like we were inconveniencing her a bit. When we would go in and out of the she never said anything just looked at her phone. She was on her phone talking to someone while we were checking in. The room was fine and clean.
Stayed 1 night in Nov 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2022

4/10 Poor

Chris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

4/10 Poor

jon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
only good things TV has able to show the baseball game I wanted to watch and bed was alright (pillows sucked-but I brought my own). Listed as having wifi but did not, no ice machine, shower water luke warm at hottest and it was cold at cold setting and cold at hot setting and luke warm somewhere in-between, Carpet had not been vacuumed recently.
Stayed 2 nights in Jun 2022

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a great value.
Stayed 1 night in Nov 2022

10/10 Excellent

Leydi

Stayed 1 night in Oct 2022

2/10 Terrible

Mona

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2022

8/10 Good

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick. There was no remote for the TV but I found the button on the TV to turn it on. I was given a remote and directions on programming it but I couldn't figure it out. One paper was hard to read. The remote for the TV didn't work.
Stayed 1 night in Oct 2022

6/10 Okay

Marcio

Disliked: Amenities, property conditions & facilities
I found the room very dark, outdated decoration. Good cost-benefit.
Stayed 1 night in Oct 2022

4/10 Poor

Ashley

Disliked: Amenities, property conditions & facilities
The room itself was fine. It was affordable for a reason though. Walking through the hallway, it felt very rundown. Some rooms even had the room number written on the wall with a Sharpie. The overall clientele that stay there, I wouldn’t trust to even ask directions. As long as you don’t have valuables to leave in your room, don’t mind noise and are ok with knowing you’re not getting access to even a vending machine… it’s affordable.
Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looked like dried blood splattered on the wall when you walk in the room. There was a brown stain on sheets. The room smelled like stale smoke. It was truly disgusting.
Stayed 2 nights in Oct 2022

8/10 Good

Larry

Stayed 1 night in Oct 2022

4/10 Poor

Darla

Stayed 1 night in Sep 2022

2/10 Terrible

MIKEL

Stayed 3 nights in Sep 2022

2/10 Terrible

Galen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not all amidities where provided
We paid for Wifi and refrigerator and didn't get neither one.
Stayed 5 nights in Sep 2022

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The room was clean and had what I needed but there was no wi-fi, it would not connect. I asked the desk clerk but he said ‘that happens all the time’ ‘it has to do with the walls’ he told me to keep trying but there was nothing he could do to help. I was unable to connect. This left me with a sour taste in my mouth, it was billed as an amenity, but turned out to be unavailable.
Stayed 1 night in Sep 2022

6/10 Okay

Jeffrey

Stayed 2 nights in Sep 2022

8/10 Good

Stephanie

Travelled with family
Liked: Staff & service, amenities
Didn’t feel clean, didn’t smell clean. Very unhappy with cleaning service. Staff were great, and super helpful.
Stayed 1 night in Sep 2022

6/10 Okay

Amy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Aleksandr

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Creepy place, damaged walls in hallways, unfinished walls inside the room, was mold stinking, sticky floors, bed cover within the cigarette burned hole, cabinets missing doors. Very nasty one
Stayed 2 nights in Jul 2022