Dear Hani, Thank you for taking the time to share your recent experience and for giving us perfect score. We are expecting to welcome you back to our hotel next time you will travel to our area.Kind regards Soumaya Ben Ali Front Desk Manager

Dear Abdullah, Thank you for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.Kind regards Soumaya Ben Ali Front Desk Manager

Dear Nada, Thank you for your time to rate your recent stay with us. We do look forward to welcome you back to Hilton Salalah Resort soon. Kind regards Soumaya Ben Ali Front Desk Manager

Dear Mathew, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Salalah soon.Kind regards Hilton Salalah

Dear Robert, Thank you for taking the time to leave a review. Your comment was shared with the concerned department. We hope to see again in the not very distant future. Kind regards Hilton Salalah

Dear Mr. Selim, Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to write to us. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. We place great value on your custom and your continued relationship with Hilton. We are looking forward to welcoming you once more to the Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely,

Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to write to us. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. Please accept my most sincere apologies for not having met your expectations. Rest assured that we will do the necessary action wherein that experience will not reoccur in the future. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to the Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely,

Dear Anonymous, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your positive score to our team. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, AbdelRahman AbdelShafy Front Office Manager Hilton Salalah Resort

Dear Anonymous, Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to let us know about your recent experience in our resort. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. Once again, thank you for your positive rating and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

Dear Jeevan, Thank you very much for choosing to stay at Hilton Salalah Hotel. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Please accept our sincere apologies for not delivering the high standards of service that you have come to expect from Hilton hotels. Please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your next stay with us. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah resort and any of our Hilton Family of Hotels worldwide in the near future. Sincerely, AbdelRahman AbdelShafy Front Office Manager Hilton Salalah Resort

Dear Valued guest, Thank you very much for choosing to stay at Hilton Salalah Resort and for taking the time to fill out our Satisfaction and Loyalty Questionnaire. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. It is only through this valuable tool that we are able to gain effective feedback about our performance hence allowing us to monitor and further enhance our services by focusing on your needs as a guest in the hotel. Upon reading your completed form, I was happy to learn that in general you have enjoyed your stay with us in Salalah. Please rest assured that your lower scores will be passed on to the relevant departments for their review and immediate follow up. Yet we need your clarification of what exactly makes you unhappy in order to rectify it and to drive the property towards meeting all the guest’s expectation based on Hilton worldwide hospitality’s philosophy. We place great value on your custom and your continued relationship with Hilton. We look forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton Family of Hotels worldwide in the near future. Sincerely Abdelrahman Abdelshafy Front Office Manager

Dear Stacey, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. we look forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. sincerely, Abdelrahman Abdelshafy Front office Manager

Dear Robert, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. we look forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely Abdelrahman Abdelshafy Front Office Manager

Dear Anonymous, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

Dear valued guest, Thank you very much for choosing to stay at Hilton Salalah Resort and for taking the time to fill out our Satisfaction and Loyalty Questionnaire. We greatly appreciate any feedback made by our guests and constantly strive to achieve the highest quality standards. It is only through this valuable tool that we are able to gain effective feedback about our performance hence allowing us to monitor and further enhance our services by focusing on your needs as a guest in the hotel. Please rest assured that your low score will be passed on to the management for their review and immediate follow up. Yet we need your clarification of what exactly makes you unhappy in order to rectify it and to drive the property towards meeting all the guest’s expectation based on Hilton worldwide hospitality’s philosophy. We place great value on your custom and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton Family of Hotels worldwide in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

Dear valued guest, I was delighted to receive your comments regarding the service and facilities provided by our hotel. I would like to thank you for taking the time to inform us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. I will be sure to pass on your comments to our team and share the good feelings you have experienced. Please note that I have also discussed with the Departmental Managers concerned your observations and remarks regarding the plastering work and the lighting controls and assure you that action will be taken to correct these points. Please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your stay with us next time. We place great value on your custom, and your continued relationship with Hilton. Sincerely, Natascha Kruger Front Office Department Hilton Salalah Resort

Dear valued guest, Thank you very much for choosing to stay at Hilton Salalah Hotel. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Please accept our sincere apologies for not delivering the high standards of service that you have come to expect from Hilton hotels. Please note that I have also discussed with the Departmental Managers concerned your observations and remarks regarding the outdated facilities and the food quality and prices and assure you that action will be taken to correct these points. Please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your next stay with us. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah resort and any of our Hilton Family of Hotels worldwide in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

Dear valued Guest, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. Such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

Dear valued Guest, Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to let us know about your recent experience in our resort. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. Once again, thank you for your positive rating and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

Dear Anonymous, Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to let us know about your recent experience in our resort. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. Once again, thank you for your positive rating and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

Dear Anonymous, Thank you very much for choosing to stay at Hilton Salalah Resort. I would like to thank you for taking the time to let us know about your recent experience in our resort. It is only through your valuable feedback that we can continue to improve our products and services for you our valued guests. Once again, thank you for your positive rating and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

Dear Anonymous, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. Such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

Dear Abdirizak, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. We place great value on your custom, and your continued relationship with Hilton. We are looking forward to welcoming you once more to Hilton Salalah Resort and any of our Hilton worldwide Hotels in the near future. Sincerely, Natascha Krueger Front Office Department Hilton Salalah Resort

Thank you for taking a moment to share your positive feedback and for choosing Hilton Salalah Resort for your recent stay. I am very pleased to have met your expectations and to learn about your satisfaction and positive feedback in regards with our staff and restaurant. Will definitely share it with our team members. We are looking forward to welcoming you back to our sunny resort in the soonest. 'till then, we wish you all the best.

Thank you very much for choosing to stay at Hilton Salalah Resort and for taking the time to write to us. I would like to start my reply with an appreciation note for all the great feedback based on your recent experience in our resort. Your review makes us very proud of our services and our team, as we greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are looking forward to welcoming you back to our resort, till then, we wish you and your family all the best.

I would like to start my reply with an appreciation note for the constructive , Rest assured that the management has seriously taking your valuable comment into the consideration for the immediate action, We are looking forward to welcoming you back to our resort, till then, we wish you all the best.

Dear Guest, Thank you very much for choosing to stay at Hilton Salalah Resort and for taking the time to let us know about your feedback. We are pleased to learn about your satisfaction with your stay. Once more, thank you very much for your feedback. We are looking forward to welcoming you back to our resort, till then, we wish you all the best. Sincerely, Natascha - Receptionist Front Office Department Hilton Salalah Resort

Thank you for your kind positive, we wish to welcoming you back in our little paradise.

Dear KettyFerri, Thank you very much for choosing to stay at Hilton Salalah Resort and for taking the time to let us know about your recent stay. I was delighted to receive your comments regarding the service and hospitality provided by our team members. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. I'm looking forward to welcome you once more to Hilton Salalah Resort and any of our Hilton Family of Hotels worldwide in the near future. Sincerely, Natascha Kruger Receptionist Hilton Salalah Resort

Many thanks for your very positive feedback and for giving us the chance to know about your experience. Pleased to learn about your satisfaction with our restaurants and pool. We are looking forward to welcoming you back to our resort, till then, we wish you all the best.

Dear Mike, We are very glad that we are able to providing you the unique experience you deserve, that made you back to home carrying a unforgettable memories. From deep of our hearts we do appreciate and value your positive feedback. We are sincerely looking to welcoming you back in our little paradise Hilton Salalah.

Dear Kiryakulava, Thank you so much for taking a moment to share your experience. I am pleased to hear that you had enjoyed your recent stay. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely yours, Danilo - Front Office Shift Leader

I would like to thank you very much for your positive comment and hope to welcome you back soon,until then,wish you best of luck. Kindest regards

First of all, I would like to thank you for sharing these comments and to tell you how sorry we are for the experience you have had during your stay, however we are striving to enhance our product levels and ensure the Hilton Standards are properly delivered. Kindly note that your comments and feedback are of a great importance to us, only through our precious clients’ feedback and ratings can we aim to improve the service to our guests. Regarding the construction, we understand the inconvenience you may have faced during your stay however kindly note that with the objective of enhancement of Hilton Salalah resort, a renovation project is almost completed at other wing of the property and ready in order to extend a renovated and modernized room for our valued guests. It will always be our pleasure to welcome our guests, dedicating our utmost care and maintaining our Hilton Worldwide standards of quality in order to meet & exceed their expectations, making their holiday comfortable and memorable

Dear Sir/Mme, Thank you for sharing your experience of the recent stay at Hilton Salalah and look forward to welcoming you back in the near future. Please feel free to contact me to handle any future booking, rest assured that the team and I will make the utmost to make unforgettable stay. Kindest Regards, Haitham

Dear John, First of all, I would like to thank you very much for choosing Hilton Salalah Resort, Sultanate of Oman for your stay and for taking the time to write to us. As we greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standard. In regards to your low rating in some areas and services that haven’t met your expectations which we do apology for, as this certainly not the level of our preeminent service that we are aiming to. The comment is immediately communicated to the concerned department head in order to take the necessary and preventative actions, so that experience will not reoccur in the future. Once again thank you for taking the time to bring your concern to our attention. Hopefully you will allow us to regain your confidence in our service in the near future. Please feel free to contact me personally to get the chance handle your next booking with a word to provide you unforgettable stay that exceeds your expectation . Kindest Regards, Haitham

Dear Sir/Mme, Thank you very much for choosing to stay at Hilton Salalah Resort, Sultanate of Oman and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standard. We are very thankful for your constructive feedback that makes us very proud of our services and our team. Your positive scores about the overall satisfaction have been noted and shared with the team members (it really makes everyone so happy:-) It is only through such comments received from our esteemed guests- like your good self - we can improve our day to day operation and ensure the preeminent services. Looking forward to welcoming you back to Hilton Salalah Resort 'Your Home Away From Home' whilst I will be more than delighted to be in direct contact with you to handle your next visit, rest assured that the team and I will spare no efforts to make it a memorable stay Thanks, Haitham

Dear Amie, Many thanks for sharing your recent stay experience at Hilton Salalah with us! Your constructive feedback is very important for us in order to keep maintaining the highest level of service. Look forward to welcoming you back in the near future. Sincerely, Haitham