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Reviews of Motel Grande ile

2 out of 5
Motel Grande ile
1215 Boul. Mgr.Langlois, Salaberry De Valleyfield, QC

Reviews

6.8
Rating 10 - Excellent. 55 out of 338 reviews" "
Rating 8 - Good. 109 out of 338 reviews" "
Rating 6 - Okay. 97 out of 338 reviews" "
Rating 4 - Poor. 44 out of 338 reviews" "
Rating 2 - Terrible. 33 out of 338 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness
Hh
Stayed 1 night in Feb 2024
Response from Raphael - Gérant on Feb 22, 2024
Merci!

6/10 Okay

Rowland

Stayed 1 night in Jan 2024
Response from Raphael - Gérant on Jan 15, 2024
Afin de mieux comprendre votre experience, je vous invite à me joindre. Merci !

2/10 Terrible

Marc-Antoine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Raphael - Gérant on Feb 1, 2024
Nous aimerions comprendre votre experience et voir les possibilités avec vous. Nous vous invitons à nous joindre. Merci !

10/10 Excellent

Jonmikel, Rockland

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Raphael - Gérant on Nov 20, 2023
Thanks for the great review ! Hope to see you back soon to enjoy your stay :)

2/10 Terrible

masud

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty motel . Noisy and owner do not care about complaints . I will report to the health department. Also not happy with orbitz not helping my concern .
Stayed 1 night in Oct 2023
Response from Raphael - Gérant on Oct 16, 2023
We would like to understand more your concern and experience. We are sorry about you felt that way. The employe that serve you explain to manager that you request help about door lock only. He also took time to go out and help you even it was heavy rain. It seems you did not adress him about cleaning issue at that time. We really care cleaning and always willing to help correction as we know and inform team to prevent. This would help us to serve you and find a way on spot. We are still open to see possibilities with you. Please reach us and request to speek to manager.Thanks !

8/10 Good

bo

Stayed 1 night in Oct 2023
Response from Eric Assistant-Gérant on Oct 28, 2023
Thank you very much for your review. We hope to see you soon and have a nice day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le séjour était très bien c est propre pas trop bruyant pour quelqu’un qui loue pour une semaine il manquerai une commode pour le linge .a pars ça c est très bien
Stayed 2 nights in Sep 2023
Response from Eric Assistant-Gérant on Oct 2, 2023
Merci pour votre avis. Nous somme vraiment content de voir que vous avez apprécié votre séjour. Nous esperons vous revoir bientot et on vous souhaite de passer une excellente journée.

8/10 Good

Rejean

Travelled with group
Liked: Cleanliness, staff & service
A very nice motel to stay on quality/$ ratio. Bit old, but everytime is clean and welcoming.
Stayed 2 nights in Sep 2023
Response from Eric Assistant-Gérant on Oct 1, 2023
Thank you for your review. We hope we will see you again soon and have a nice day

6/10 Okay

Laurence

Travelled with family
The room we got was sort of like an attic room (slanted walls). To be fair 1st night was noisy as it's next to a pub of some sort. There's potential for more noise but glad it didn't happen. I think the staff issue did not help either as we did not get clean towels for at least two days - had to ask for them. However, the only reason why we book this place was that it was way cheaper than anything in Montreal which were rip-offs (nothing less than $250).
Stayed 5 nights in Aug 2023
Response from Eric Assistant-Gérant on Sep 21, 2023
Thank you for your review. We know the pub might be noisy on some night, but normally it's not too bad. Unfortunately, yes we had a staff issue and we hope it will be fix next week. We wish you a very nice day and we hope to see you again soon.

8/10 Good

Carol

Stayed 1 night in Sep 2023
Response from Eric Assistant-Gérant on Oct 6, 2023
Thank you for your review. We are glad to see you enbjoyed your stay. We wish you a nice day and we hope to see you soon

6/10 Okay

Wendi

Stayed 1 night in Sep 2023
Response from Eric Assistant-Gérant on Sep 7, 2023
Thank you for your Review. We would like you join us to know what we can do more to improve your experience for a next stay. We wish you a great day.

10/10 Excellent

Shibin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Sep 2023
Response from Eric Assistant-Gérant on Sep 5, 2023
Thank you for your Review. We hope to see you again soon. Have a great day

8/10 Good

Catherine, Calgary

Stayed 1 night in Sep 2023
Response from Raphael - Gérant on Sep 25, 2023
Merci ! Thanks !

2/10 Terrible

Bonnie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy, broken bed, broken shower Intense smell of urine Room was NOT like in pictures Employee extremely rude and belittling Parties outside of door until 3 am Could not close blinds( they say due tu hangings No phones and door did not lock which they said so people don’t lock themselves in and refuse to leave Definitely a 1 out of 10 … would not go back , not even for a free stay !!!!
Stayed 2 nights in Aug 2023
Response from Eric Assistant-Gérant on Sep 5, 2023
Hi Mrs Lefebvre, I inspect your room and there was no broken beds at all. There's no blinds but you could ha closed the curtain. For the people outside, it was not our fault, since the Pub is not ours. For the lock there is one as we explained to you.

6/10 Okay

Jim

Stayed 1 night in Aug 2023
Response from Eric Assistant-Gérant on Sep 2, 2023
Thank you for your review. We Hope to see you again soon and we wish you all the best

2/10 Terrible

Dianne

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Motel Grande Ile was Grande disappointment!
Tap dripped constantly, bed was the worst bed I have EVER slept in, wall paper was peeling all over. Air conditioner was loud. Only 1 channel on the TV. Old, dingy room. They charged $119/night!!!! Was only worth maybe $50. Will never stay there again. DO NOT RECOMMEND this motel at all!!!!!!
Stayed 2 nights in Aug 2023
Response from Eric Assistant-Gérant on Aug 29, 2023
Hi mrs Matthewa, we are sorry to hear your experience was so bad. For the TV we have more than one channel. you have paid for an economic room and unfortunately we didn't have time to renovated it yet. but we will soon. For the bed, we will change it for a new one. If you want you can reach us so we can see what we can do for your next stay. We wish you all the best and we hope to sdee you back soon

4/10 Poor

Purvi

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Raphael - Gérant on Aug 22, 2023
Nous aimerions mieux comprendre votre expérience . Merci de joindre le gérant .

4/10 Poor

Marie-Hélène

smells bad
Stayed 3 nights in Aug 2023
Response from Raphael - Gérant on Aug 17, 2023
We are sorry that you had to leave 1 day earlier this time. We gave you a credit for next visit valid for 2023-2024. Thanks ! For more details please reach manager

6/10 Okay

Aminatou

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
My room didn't get clean and I couldn't see any staff when I came back in the night to request towels or anything else. I had to sleep again in a dirty room and use the same towels with my kids for the second time
Stayed 2 nights in Aug 2023
Response from Raphael - Gérant on Aug 15, 2023
We would like to see possibility with you for your next visit. Please reach the manager at motel . Thanks !

6/10 Okay

Jagadish

Travelled with partner, Travelled with group
Disliked: Staff & service
No door lock for washroom. Terrible room service.
Stayed 2 nights in Aug 2023
Response from Raphael - Gérant on Aug 15, 2023
We will verify this. Please reach the manager for see possibilities and help us understand better your experience. Thanks !

6/10 Okay

Reza

Travelled with partner
Disliked: Cleanliness
Good price Good Small kitchen There was no coffee maker in our room. Cabel TV was not working.
Stayed 2 nights in Aug 2023
Response from Raphael - Gérant on Aug 15, 2023
Thanks for let us know. We will follow that with our staff. Please reach the manager for more details. Thanks !

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very old hotel. Very clean and comfortable. Very nice staff. I would definitely use again.
Stayed 1 night in Aug 2023
Response from Raphael - Gérant on Aug 14, 2023
Hope to see you again also ! Thanks

6/10 Okay

mayank

Travelled with family and small children
Disliked: Property conditions & facilities
Had to ask for toilet paper
Stayed 1 night in Aug 2023
Response from Raphael - Gérant on Aug 14, 2023
Thanks for that review and comment. Please contact us if we can do something for you. Thanks !

6/10 Okay

Lisa

Stayed 2 nights in Aug 2023
Response from Eric Assistant-Gérant on Aug 27, 2023
Thank you for your review. We would like you to reach us and understand your experience, so we can know what to do for your next stay with us.

2/10 Terrible

Sibghat

Disliked: Cleanliness, staff & service, property conditions & facilities
The facility charged for the extra guest but didn’t provide any extra towels/cups. There were only 2 towels while there were 3 guests.
Stayed 2 nights in Aug 2023
Response from Raphael - Gérant on Aug 8, 2023
We are sorry about this. We would like to better understand your experience and see possibilities with you. Please reach us directly. Thanks

2/10 Terrible

Larkin

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked this online on our road trip. The first room had bugs (not bed bugs) on the pillows and we asked for a refund, which was refused and were offered an upgrade. The door was open (not unlocked, open) and the room was dingy. There was black mold on the windowsill next to the shower. The attendant was very rude.
Stayed 1 night in Jul 2023
Response from Raphael - Gérant on Aug 8, 2023
We are sorry you seems did not enjoy your experience. I would like to understand better and talk with you about it. Thanks

10/10 Excellent

Miraj

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very good. Stay was very relaxing.
Stayed 1 night in Aug 2023
Response from Raphael - Gérant on Aug 8, 2023
Wow thank you for this great comment !

2/10 Terrible

Bala

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Raphael - Gérant on Aug 8, 2023
I really would like to understand your experience better. Please reach me at motel. Thanks !

10/10 Excellent

Md

Stayed 2 nights in Jul 2023
Response from Raphael - Gérant on Aug 22, 2023
Merci !

6/10 Okay

Aryn

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Eric Assistant-Gérant on Aug 3, 2023
Thank you for leaving a review for your stay with us. We hope to see you soon and we wish you all the best.

8/10 Good

Marcus

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Eric Assistant-Gérant on Jul 31, 2023
Thank you for leaving a Review. We are happy to see you enjoyed your Stay. We hope to see you soon and we wish you all the best.

8/10 Good

michelle

Stayed 1 night in Jul 2023
Response from Eric Assistant-Gérant on Aug 20, 2023
merci pour votre avis. Nous esperons vous revoir bientot.

6/10 Okay

Tania

Stayed 1 night in Jul 2023
Response from Eric Assistant-Gérant on Jul 29, 2023
Merci de votre avis. En esperant vous revoir prochainement.

4/10 Poor

Mary-Anne

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The front door was filthy. It hadn't been painted in a long time. It was clwan but bedcovers were very old.
Stayed 1 night in Jul 2023
Response from Eric Assistant-Gérant on Jul 27, 2023
Thank you for taking the time to leave us a comment about your stay with us. We are very sorry to read that our Was filthy we will clean it and repaint it ASAP. We will also change the bedcover, and we will tell our cleaning team to be more vigilant about it. We hope to welcome you again soon,

6/10 Okay

Noella

Travelled with family
Liked: Staff & service
Room too small, need to refresh the room
Stayed 1 night in Jul 2023
Response from Eric Assistant-Gérant on Jul 23, 2023
Thank you for taking the time to leave us a comment about your stay with us. We are very sorry to read that our room was too small. We also plan to refresh them this winter.We hope to welcome you again soon,

6/10 Okay

LINDSAY

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location.
Stayed 1 night in Jul 2023
Response from Eric Assistant-Gérant on Jul 23, 2023
Hello LindsayThank you for taking a minute to rate your recent stay with us! We are pleased to see that you enjoyed your visit!Looking forward to welcoming you again,

2/10 Terrible

aldeo, Caraquet

Disliked: Staff & service, property conditions & facilities
-they gave me a dirty room: bed wasn't done, a mess in the room and stinky. -the second room: door nob broken, spiders in each corner. -broken glass in the lobby. -the pictures in expedia doesn't match the reality. -nightmare
Stayed 1 night in Jul 2023
Response from Eric Assistant-Gérant on Jul 17, 2023
Hi, we apologized to you for the first room, it was a mistake from our team. for the second room you never warned us of anything. Sorry for the broken glass in the lobby someone broke our door window to steal us.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Eric Assistant-Gérant on Jul 9, 2023
Thank you for your review. We hope to see you soon and we wish you all the best.

8/10 Good

Nithiyan

Travelled with family and small children
Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Jun 2023
Response from Raphael - Gérant on Jul 3, 2023
Thanks for the review !

4/10 Poor

Derek

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Options are limited in Salaberry de Valleyfield and I would not stay here again. Booked motel through Expedia and it’s not even a case of - “you get what you pay for” as it wasn’t worth the money paid. Stayed 2 nights and it was allot cheaper then other hotel options in area, but motel is very dated and not well kept. Rooms and bathroom are dated and need major updating and run down and well used and not clean…everything felt dirty. Beds were a bed and served the purpose but didn’t spend any extra time in room besides to sleep. Furniture was yard sale furniture and old. Bathroom was dated and fixtures need updating and repairs and were all multi colored. Shower/tub was small and shower head leaked and water temperature constant fluctuated. If I was able to cancel my entire reservation I would have stayed elsewhere.
Stayed 2 nights in Jun 2023
Response from Raphael - Gérant on Jul 3, 2023
We invite you to reach us to unsderstand better your experience. Thank and sorry you seems don't fully enjoyed your stay.

2/10 Terrible

Debora

Travelled with partner, Travelled with group
Disliked: Staff & service, property conditions & facilities
The hotel was terrible. It was a 30 degree day, and when we arrived around 6-6:30, found out that our room had no air conditioning. Apparently it had broken down that day and couldn't be repaired in time. Looking around the property, several units did not have air conditioning (which were window units only). When we tried to open the windows, there were no screens. There was no key for our room so had to be given the 'original'. The door to our room had obvious marks of being pried/forced open. Upon entering, you could see 2 beds, one with an obvious lean to the right. The room was clean with bare essentials. However, with the humidity in the room, the sheets were damp. I asked at the front desk if we could be moved to another room with air conditioning and was told No. We went for dinner at the restaurant out front. We needed a break as we had driven all day and were involved in a minor accident about a half hour away from the hotel during a rain storm. (I have a police report as proof of this) Dinner was good so we relaxed on their fresh air patio while eating, knowing how hot our room would be. We went back to the room but it was such a disappointment and so warm, that we decided we just couldn't stay. We booked this hotel because nothing else was available in the area and we knew that by leaving, it would mean driving home all night (7 hours) in a damaged vehicle, so not much of a choice. Again I went to the manager and was told No. We left! I would Not recommend this!!
Stayed 1 night in Jun 2023
Response from Eric on Jun 29, 2023
Sorry for your experience. As i told you, unfortunately we couldn't give you another room because we were full. Plus, During a holiday like that day, we can't go and buy new AC unit as everything is closed. We Wish you reach us so for your next stay we could arrange something. We Wish you all the best and we hope to see you soon

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
The staff provides with professional services.
Stayed 1 night in Jun 2023
Response from Eric Assistant-Gérant on Jun 25, 2023
Thank you for your Review. We hope to see you soon and we wish you all the best :)

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is possible the most comfortable motel I have stayed in that I remember. Clean, comfortable beds, good air circulation, fantastic nights sleep. If you require a free continental breakfast, pool, gym, etc…this is not the place for you. It is a throwback traditional roadside motel, and it does that extremely well. Would absolutely stay here again. Merci!
Stayed 1 night in Jun 2023
Response from Eric Assistant-Gérant on Jun 21, 2023
Thank you for your review. we hope to see you soon and we wish you all the best

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price, room clean
The room was clean.
Stayed 1 night in Jun 2023
Response from Eric Assistant-Gérant on Jun 21, 2023
Thank you for your review. We hope to see you soon and we wish you all the best

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Eric Assistant-Gérant on Jun 21, 2023
Thank you for your Review. We hope to see you soon and we wish you all the best.

10/10 Excellent

Rebekah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly lovely little motel
Stayed 1 night in Jun 2023
Response from Eric Assistant-Gérant on Jun 17, 2023
Thank you for your review. Best wishes and we hope to see you soon

6/10 Okay

Anna

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our room did not lock on the inside and we had no air conditioner. Also there was a lamp with no bulb, so room had limited lighting.
Stayed 1 night in Jun 2023
Response from Eric Assistant-Gérant on Jun 12, 2023
Hi, i am sorry your experience was not the best one. All our rooms can be locked. SOme rooms downstairs still has the old door knob so there's a latch right under the door knob to lock the door. and for the older door knob upstairs it's simply a push and turn to lock the door. For the bulb lamp you can always ask to the front desk for a new bulb. We hope to see you soon at our Motel

6/10 Okay

Judy

Liked: Cleanliness
The room price reflected the facility. Restaurant handy.
Stayed 1 night in May 2023
Response from Eric Assistant-Gérant on May 30, 2023
Thank you for your comment. we hope to see you soon at the Motel

4/10 Poor

VernaLee

Travelled with family
Disliked: Cleanliness, property conditions & facilities
First off the gos directions were incorrect. No place near the hotel. After contacting the motel and putting in the actual address we found it. Very dirty floors carpets no hot water. The motel was probably a gorgeous place in its day. The day was not yesterday.
Stayed 1 night in May 2023
Response from Eric Assistant-Gérant on May 27, 2023
Hi Mrs Wilson, for the GPS it's not our fault. Sorry if our carpet to go upstairs was dirty we were short staff on the cleaning team that day, plus we have lots of worker the day before. For the hot water it might take times to arrive, since it's a big motel but i verified and there's hot water in the room you were in. if you want you still can contact us and see what we could do for you.

2/10 Terrible

Nazim

Disliked: Cleanliness, staff & service, property conditions & facilities
I don't recommend staying in this property. The room is not secure, and the bed is uncomfortable and makes creaking noise. The price was way too high than what we agreed.
Stayed 1 night in May 2023
Response from Eric Assistant-Gérant on May 25, 2023
Hi Mr Boyu. All the rooms have locks and are very secure. We have changed the boxspring, because the client after you complained about it immediately to us. For the Price for your room it was 99 plus taxes, so no the price was not higher than what we agreed.