Title: Ryokan Matsumuraya - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Ryokan Matsumuraya Ryokan in Kawagoe with a restaurant and a hot tub ![View from property](https://images.trvl-media.com/lodging/16000000/15520000/15516200/15516108/7ca5cded.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Dining](https://images.trvl-media.com/lodging/16000000/15520000/15516200/15516108/271b1a4d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance](https://images.trvl-media.com/lodging/16000000/15520000/15516200/15516108/41aacdc6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail](https://images.trvl-media.com/lodging/16000000/15520000/15516200/15516108/2c70c02c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/16000000/15520000/15516200/15516108/5ae17ca1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Ryokan Matsumuraya, in the city center, feels worlds away. Enjoy the indoor public bath and spa tub after exploring. Recharge in the Japanese garden. Bike rentals make attractions accessible. Free self-parking and attentive staff enhance the well-maintained property. 8.4 Very good ## Popular amenities - Breakfast available - Hot tub - Laundry - Housekeeping - Parking included - Air conditioning ## Room options ### Check availability for these dates Tonight [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=15516108&PinnedHotelID=15516108&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=15516108&PinnedHotelID=15516108&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 8 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=15516108&PinnedHotelID=15516108&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=15516108&PinnedHotelID=15516108&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=15516108&PinnedHotelID=15516108&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=15516108&PinnedHotelID=15516108&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=15516108&PinnedHotelID=15516108&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=15516108&PinnedHotelID=15516108&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 9 of 9 rooms ![1 bedroom, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/16000000/15520000/15516200/15516108/76c91097.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Business Room, Japanese Futon, Non Smoking ### Highlights Air conditioning Flat-screen TV Separate bedroom Daily housekeeping Desk - 75 sq ft - Sleeps 1 - 1 Twin Futon ![1 bedroom, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/16000000/15520000/15516200/15516108/76c91097.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Non Smoking ### Highlights Air conditioning Flat-screen TV Separate bedroom Daily housekeeping Desk - 129 sq ft - Sleeps 2 - 2 Twin Futons ![1 bedroom, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/16000000/15520000/15516200/15516108/76c91097.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Non Smoking 10.0 Exceptional 1 review ### Highlights Air conditioning Flat-screen TV Separate bedroom Daily housekeeping Desk - 156 sq ft - Sleeps 3 - 3 Twin Futons ![1 bedroom, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/16000000/15520000/15516200/15516108/76c91097.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Non Smoking ### Highlights Air conditioning Flat-screen TV Separate bedroom Daily housekeeping Desk - 140 sq ft - Sleeps 3 - 3 Twin Futons ![1 bedroom, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/16000000/15520000/15516200/15516108/76c91097.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Non Smoking ### Highlights Air conditioning Flat-screen TV Separate bedroom Daily housekeeping Desk - 129 sq ft - Sleeps 2 - 2 Twin Futons ![1 bedroom, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/16000000/15520000/15516200/15516108/76c91097.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Non Smoking ### Highlights Air conditioning Flat-screen TV Separate bedroom Daily housekeeping Desk - 140 sq ft - Sleeps 3 - 3 Twin Futons ![1 bedroom, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/16000000/15520000/15516200/15516108/76c91097.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Non Smoking ### Highlights Air conditioning Flat-screen TV Separate bedroom Daily housekeeping Desk - 172 sq ft - Sleeps 3 - 3 Twin Futons ![1 bedroom, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/16000000/15520000/15516200/15516108/76c91097.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Non Smoking ### Highlights Air conditioning Flat-screen TV Separate bedroom Daily housekeeping Desk - 226 sq ft - Sleeps 5 - 5 Twin Futons ![1 bedroom, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/16000000/15520000/15516200/15516108/76c91097.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Non Smoking ### Highlights Air conditioning Flat-screen TV Separate bedroom Daily housekeeping Desk - 274 sq ft - Sleeps 6 - 6 Twin Futons ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSaitama-Hotels-Ryokan-Matsumuraya.h15516108.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSaitama-Hotels-Ryokan-Matsumuraya.h15516108.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.92439%2C139.48526&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=eqpd9uwiDIOwEZ0NoO6jm5FrpPo=) 1-1-11 Moto-machi, Kawagoe, Saitama, 350-0062 #### What's nearby - Warehouse District - 2 min walk - 0.2 km - Time Bell Tower - 3 min walk - 0.3 km - Kawagoe Hikawa Shrine - 6 min walk - 0.6 km - Kawagoe Castle - 7 min walk - 0.7 km - Kawagoe City Museum - 7 min walk - 0.7 km #### Getting around - Kawagoeshi station - 5 min drive - Haneda Airport (HND) - 104 min drive #### Restaurants - ‪Starbucks - ‬3 min walk - ‪狭山茶長峰園 川越札の辻店 / 狭山カフェ 和芳庵 - ‬3 min walk - ‪小江戸おさつ庵 - ‬2 min walk - ‪和牛ひつまぶし うし川 - ‬1 min walk - ‪川越メル珈琲 - ‬3 min walk ## About this property ### Ryokan Matsumuraya Ryokan in the city center Take advantage of an indoor public bath (no minerals), a Japanese garden, and laundry facilities at Ryokan Matsumuraya. For some rest and relaxation, visit the hot tub. In addition to a restaurant, guests can connect to free in-room WiFi. Other perks at this ryokan include: - Free self parking - Full breakfast (surcharge), bike rentals, and luggage storage - Free newspapers and meeting rooms - Guest reviews give good marks for the overall condition Room features All guestrooms at Ryokan Matsumuraya offer comforts such as air conditioning, as well as amenities like free WiFi. Other conveniences in all rooms include: - Daily housekeeping and desks ## Similar properties ![Banquet hall](https://images.trvl-media.com/lodging/1000000/480000/470500/470463/2afe246b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kawagoe Prince Hotel Kawagoe - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.2 Very good 461 reviews CA $111 CA $135 total Nov 27 - Nov 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=470463&PinnedHotelID=470463&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/41000000/40160000/40159700/40159692/w2880h1917x0y16-bc5fed20.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SuperHotel Saitama Kawagoe Kawagoe - Parking included - Free WiFi - Air conditioning - Laundry 8.8 Excellent 466 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=40159692&PinnedHotelID=40159692&HadPinnedHotel=true®ionId=-1&adults=2) ![Japanese Modern Floor Twin Room Type A, Non Smoking](https://images.trvl-media.com/lodging/108000000/107170000/107169900/107169813/8e4b4724.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kikusuitei Tokorozawa - Free WiFi - Restaurant - Air conditioning - Housekeeping 8.6 Excellent 15 reviews CA $188 CA $207 total Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=107169813&PinnedHotelID=107169813&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/54000000/53170000/53160700/53160667/50758fac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### REF Omiya by VESSEL HOTELS Omiya - Spa - Free WiFi - Air conditioning - Breakfast available 9.4 Exceptional 335 reviews CA $106 CA $118 total Nov 26 - Nov 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=53160667&PinnedHotelID=53160667&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/18000000/17530000/17527700/17527672/a11a855e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wakatake Ryokan Kawagoe - Parking included - Free WiFi - Air conditioning - Breakfast available 8.8 Excellent 54 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=17527672&PinnedHotelID=17527672&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/117000000/116570000/116561900/116561805/f437ee77.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### IN THE LIBRARY hotel and books TOKOROZAWA Tokorozawa - Parking included - Free WiFi - Air conditioning - Breakfast available 9.8 Exceptional 6 reviews CA $139 CA $154 total Nov 11 - Nov 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=116561805&PinnedHotelID=116561805&HadPinnedHotel=true®ionId=-1&adults=2) ![5 restaurants, lunch served](https://images.trvl-media.com/lodging/9000000/8990000/8983000/8982941/bcbec6d5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Pines Hotel Urawa Urawa Ward - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.8 Excellent 796 reviews CA $105 CA $128 total Dec 8 - Dec 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=8982941&PinnedHotelID=8982941&HadPinnedHotel=true®ionId=-1&adults=2) ![Room](https://images.trvl-media.com/lodging/122000000/121100000/121095200/121095106/cba54714.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Garden Lila Omiya - Parking available [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=121095106&PinnedHotelID=121095106&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/120000000/119160000/119154400/119154325/cf3691a2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### It is a quiet residential area with fresh air, and a good ramen shop is a 3-minute walk away. The natural hot spring is 5 minutes away by car, the Seibu Dome is 20 minutes away by car, and there are many delicious restaurants 10 minutes away by car. 所沢市 - Washer - Air conditioning [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=119154325&PinnedHotelID=119154325&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/84000000/83330000/83325800/83325790/3d2440f8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Chartered An inn where you can spend time with y / Kawagoe Saitama Kawagoe - Kitchen - Free WiFi - Air conditioning - Parking available 10 Exceptional 2 reviews CA $165 CA $165 total Nov 10 - Nov 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=83325790&PinnedHotelID=83325790&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Daily full breakfast available 8:00 AM to 9:00 AM for a fee: JPY 1,500 for adults and JPY 1,500 for children - A restaurant - Hosted evening meal available daily for a fee of JPY 3,000 ### Things to do - Bicycle rentals - Hot tub ### Family friendly - Laundry facilities ### Conveniences - Free newspapers in lobby - Laundry facilities - Limited-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) ### Business services - Meeting rooms ### Outdoors - Japanese garden ### Spa - Public indoor bath (no minerals) - Yukata (Japanese robes) ### More - Designated smoking areas (fines apply) - Genkan (entryway) ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Towels provided ### Entertainment - Flat-screen TV ### More - Air conditioning - Desk - Tatami (woven mat) flooring ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 9 PM Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before 11 AM Contactless check-out available ### Special check-in instructions The front desk is open daily from 3 PM - 9 PM Front desk staffed during limited hours ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ## Important information ### Optional extras - Fee for full breakfast: approximately JPY 1500 for adults and JPY 1500 for children - Hosted evening meal: JPY 3000 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve access to the public bathing facility This property accepts cash Cashless transactions are available ### We should mention The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities ### Property is also known as Ryokan Matsumuraya Saitama Matsumuraya Saitama Matsumuraya Ryokan Matsumuraya Kawagoe Matsumuraya Kawagoe Ryokan Matsumuraya Ryokan Ryokan Matsumuraya Kawagoe Ryokan Matsumuraya Ryokan Kawagoe ## Frequently asked questions ### Is Ryokan Matsumuraya pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Ryokan Matsumuraya? > Self parking is free at this property. ### What time is check-in at Ryokan Matsumuraya? > Check-in start time: 3 PM; Check-in end time: 9 PM. ### What time is check-out at Ryokan Matsumuraya? > Check-out is at 11 AM. ### Where is Ryokan Matsumuraya located? > Located in the heart of Kawagoe, this ryokan is steps from Warehouse District, Time Bell Tower, and Ranzan Memorial Art Museum. Kawagoe Matsuri Kaikan and Candy Alley are also within 10 minutes. Kawagoeshi station is 20 minutes by foot and Kawagoe Train Station is 28 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Ryokan Matsumuraya Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 9.0 Location ### 8.6 Staff & service ### 8.6 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 41 8 - Good 34 6 - Okay 11 4 - Poor 3 2 - Terrible 2 ### 6/10 Okay #### たつや Sep 15, 2022 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities トイレと洗面まで共用でしかも小スペースなので利用しにくい。 ##### たつや Stayed 1 night in Sep 2022 ### 6/10 Okay #### まりこ Jun 1, 2022 Disliked: Property conditions & facilities 人によって良し悪しが分かれそうですが、私的には寝るだけなのありかな…って思います。 ##### まりこ Stayed 2 nights in May 2022 ### 6/10 Okay #### ??? May 13, 2022 Liked: Cleanliness, staff & service 川越駅から遠いのに、駅から近いホテルとしてあげられていました。本川越駅周辺を中心地と見立てて、そこから近い旅館であることを分かるようにした方が良いです。 ##### ??? Stayed 1 night in May 2022 ### 8/10 Good #### ススム Dec 17, 2021 Liked: Cleanliness そこそこ、いい感じでした ##### ススム Stayed 1 night in Dec 2021 ### 10/10 Excellent #### Teri, Aiea Nov 26, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location and very clean accommodations. This ryokan is just around the corner from the famous bell tower, beautiful warehouse (shopping) area and candy alley. The bath is not in your room, but you reserve your time, so it’s private. The breakfast was extraordinary! ##### Teri Stayed 1 night in Nov 2021 ### 10/10 Excellent #### Hiroshi Nov 9, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### ゆっくり休めました 家庭的な雰囲気で昼間はにぎやかな観光地らしいですが夜は寝静まって静かなところです。お風呂と洗面所は部屋になく共同ですが広いので使いやすいと思いました。今度は観光に行ってサツマイモスティクを食べたいです。 ##### Hiroshi Stayed 1 night in Nov 2021 ### 8/10 Good #### SHIGENOBU Jul 30, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### お勧めの宿 建物自体は年季の入ったものだったが、内装はリニューアルされており、比較的快適に過ごせました。 また、部屋も綺麗で、宿の人も親切でした。 ただ、強いて言うならトイレの扉が内開きだったので、トイレから出るのがちょっと辛かった。 ##### SHIGENOBU Stayed 2 nights in Jul 2021 ### 10/10 Excellent #### SEUNGHYUN May 7, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 本当に良かったんです。 また、泊まりたいです。 宜しくお願い致します。 ##### SEUNGHYUN Stayed 1 night in Apr 2021 ### 10/10 Excellent #### MASAKO Dec 25, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 清潔、快適な旅館 リノベーションされていて、清潔感があり、スタッフの方も親切でした。 アメニティも各所にあり、不便がありません。お茶、紅茶、コーヒー、クッキー、歯ブラシセット、タオル、バスタオル、寝巻き、シェーバー、シャワーキャップ、洗顔料、化粧水など。 コロナ禍中は共用のお風呂も順番予約制なので、ゆったり入れて快適でした。 また利用したいです。 ![](https://a.travel-assets.com/ugc/hotel-reviews/D7517DE8563809FF194E28E12B93F0C536CE0F241608856653218.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### MASAKO Stayed 1 night in Dec 2020 ### 10/10 Excellent #### kairi, 東京 Aug 28, 2020 Liked: Cleanliness, staff & service タイミングが良かったのか貸切状態で悠々と過ごすことができました。食事も美味しく、スタッフの方もよくしてくださいました。ありがとうございました！ ##### kairi Stayed 1 night in Aug 2020 ### 8/10 Good #### Verified traveller Feb 24, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities シンプルな民宿。海外からの旅行者向にオススメ ##### Verified traveller Stayed 1 night in Feb 2020 ### 8/10 Good #### Yo Feb 22, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 食事先を教えて頂きました。 お風呂も快適です。 ##### Yo Stayed 2 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller Feb 11, 2020 Liked: Cleanliness, staff & service, property conditions & facilities スタッフの雰囲気もよく、気が利いててすごく良かった。食事も美味しかった。 ##### Verified traveller Stayed 1 night in Feb 2020 ### 8/10 Good #### YaLing Feb 7, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 很方便的地點。 地點不錯，到各個景點都蠻近的。 ##### YaLing Stayed 1 night in Feb 2020 ### 2/10 Terrible #### Verified traveller Feb 2, 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 旅館に対する概念が完全に崩れました 先ず驚いたのが、朝食は8時か8時半からということ そんなこと何も聞いてないし、仕事に行くため 8時にはチェックアウトしたいので食べれない 何のための旅館で朝食付きなのかわからない そんなことならここには来ていない 部屋はバスもトイレもないし冷蔵庫も無い おまけに洗面所もなく外にある共同のものなので 水を汲むにも歯を磨くにも部屋から出ないとだめ TVも小さいし布団も薄っぺらい 共同風呂も普通に家庭用のものでサイトの写真とは全く違う 完全に1泊3千円の連れ込み宿という感じ こんな部屋に寝るのかと思うと情けなくて涙が出そう 他にも、 部屋が狭い、暗い、草履が気持ち悪い シェービングフォームがない 風呂が7時からというのも遅すぎる 部屋の畳の色が写真と違う（イ草ではない） 部屋の窓も2面無いし写真とは全然違う 兎に角、誇大広告もいいところなので これは何とか是正してもらわないと困るし あまりにも酷いのでぶっちぎりでコスパ最低最悪の宿 騙された方が悪いのか Hotels.comを信用したのが間違いだったのか 他の旅行サイトも調べた方がいいという教訓にすべきか こんな旅館に泊まったことが無かったので 旅館に対する概念が完全に崩れました こういうところもあるんですね 旅館での楽しみは、お風呂と食事なのに お風呂は写真とは全然違って普通の家の風呂 朝食は8時か8時半ということを到着時に聞いたが 8時にはチェックアウトしたいので食べれなかった そんな遅い時間だとはどこにも書いてなかったし 朝食抜きで一日過ごす羽目になり体調も最悪 何のための旅館で朝食付きなのかわからない 部屋も酷いしそんなことならここには来ていない 是正してもらわないと今後も被害者が出るので もっとちゃんと確認して正確な表示をすることと 今回の朝食付きプランの代金返金を求めたいです。 ![](https://a.travel-assets.com/ugc/hotel-reviews/85752EB9A32BDBE232088E72BFAE32F36F4C61191580608734818.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8754524F7BC6A7F3790CEDD2381EE159DC4A8A6A1580608741250.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Jan 2020 ### 4/10 Poor #### Verified traveller Feb 1, 2020 Liked: Staff & service Disliked: Room comfort #### 朝食は美味しいが 朝食は非常に美味しく、大変満足の行くものでした。また、小江戸近辺には他にあまり宿がない中、観光に最適の立地でとても便利でした。一方で、共有のお風呂場が小さかったり、トイレも共用であったり、観光地であることを差し引いても価格相当のグレードには感じられませんでした。 ##### Verified traveller Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Verified traveller Jan 21, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 観光地の近くに宿があるので、散策するのに便利です。 お部屋も清潔感があり、気持ちよく過ごすことができました。ただ、 扉の開閉音が大きく音がして、そこだけが気になりました。 朝食も美味しく頂きましたが、もう少し早い時間に食事ができたらよかったなと思います。 ##### Verified traveller Stayed 1 night in Jan 2020 ### 4/10 Poor #### Verified traveller Nov 19, 2019 Liked: Cleanliness, property conditions & facilities, room comfort #### Rude service- Shocked. I want to say I loved this place because it is beautiful, the room was nice andd peaceful and breakfast was great. But firstly, the address listed on Google is incorrect and since no one speaks English to help us find the address we took the wrong 3 trains to the opposite side of town, tried to call the hotel with no answer. Most upsettingly we tried to ask for help and rang the bell at the front counter checking out and they literally turned off the lights at the front desk and went to another room and closed the door. We can't even call a cab because we need help to use the phone as the taxi apps and Uber aren't working here. It feels very discriminatory and hurtful. I'm honestly shocked we can't get help. It's been 35 minutes and they won't come out to help so we are sitting in the dark lobby trying to hail a cab out side at 1:30pm in the afternoon. I'm truly shocked and have never experienced rude service like this. Definitely feel we are not welcome or wanted here. ![](https://a.travel-assets.com/ugc/hotel-reviews/8F195B9D67E22F8DC6BD26F72B8E57778DF3D1F21574138150667.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Nov 2019 ### 10/10 Excellent #### Flora Nov 4, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I stayed for one night for the Kawagoe festival, and it's great as it's right in the middle of where all the activity is. It's also quite convenient and not too far from Kawagoe Station. ##### Flora Stayed 1 night in Oct 2019 ### 6/10 Okay #### Verified traveller Oct 19, 2019 旅館は古いけど清潔でした。部屋のテレビが小さかった。古い街並みを見学するには良い場所です。 ##### Verified traveller Stayed 1 night in Oct 2019 ### 10/10 Excellent #### Hiroyuki Oct 17, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 台風の中、コンビニに夜ご飯を買いに行ってくれました。 大変助かりました。 ##### Hiroyuki Stayed 1 night in Oct 2019 ### 8/10 Good #### Verified traveller Sep 10, 2019 Liked: Cleanliness, property conditions & facilities, room comfort #### 布団の数が チェックイン前に荷物預けをしたくて伺った際に、何度呼び出ししても音沙汰なかったのが不安になりました。 部屋はシンプルでしたが、綺麗な畳でのんびり出来ました。 ただ、子連れで予約したのですが宿には布団1組だけで入ってたようでした。念の為 メール確認したら2組・・・追加して費用とか手間かかるのも面倒だったのでそのままにしました・・・まー季節柄乗り切れましたが。予約のシステム連携が上手くいってないのが残念でしたが、他は満足してます。 ##### Verified traveller Stayed 1 night in Sep 2019 ### 6/10 Okay #### Verified traveller Aug 15, 2019 Liked: Property conditions & facilities Disliked: Cleanliness Very close to attractions. The room could be clear. I could see a layer of dust around the window area and a little bit moldy in the bathroom. I would prefer stay in Tokyo instead with more options at this price. ##### Verified traveller Stayed 2 nights in Jul 2019 ### 8/10 Good #### Verified traveller Aug 5, 2019 Liked: Cleanliness, amenities, property conditions & facilities Very clean and neat. The hotel is a little far from sites ##### Verified traveller Stayed 3 nights in Jul 2019 ### 10/10 Excellent #### Mikako Jul 16, 2019 Liked: Cleanliness, staff & service, room comfort 接客、部屋など古いながらも清潔感がありとても良かったです！息子のハウスダストアレルギーも気にかけていたのですが、薬も飲まず快適に過ごせました。 ただ一つあげるのであれば、駐車場があるのですが、旅館の入り口のところにあり、なかなか止められる状況ではなく苦労しました(ㆀ˘･з･˘) ##### Mikako Stayed 1 night in Jul 2019 ## Expedia's Latest Trends ### Hotels > [Tokyo Disney Celebration Hotel](https://www.expedia.ca/Tokyo-Hotels-Tokyo-Disney-Celebration-Hotel.h21163232.Hotel-Information) > > [Park Hyatt Niseko Hanazono](https://www.expedia.ca/Niseko-Hotels-Park-Hyatt-Niseko-Hanazono.h38527384.Hotel-Information) > > [Konansou](https://www.expedia.ca/Fujikawaguchiko-Hotels-Konansou.h9145049.Hotel-Information) > > [Grand Chariot Hokutoshichisei 135°](https://www.expedia.ca/Awaji-Hotels-Grand-Chariot-Hokutoshichisei-135.h34745847.Hotel-Information) > > [Yumotokan](https://www.expedia.ca/Otsu-Hotels-Yumotokan.h7028149.Hotel-Information) > > [Courtyard By Marriott Kyoto Shijo Karasuma](https://www.expedia.ca/Kyoto-Hotels-Courtyard-By-Marriott-Kyoto-Shijo-Karasuma.h20518950.Hotel-Information) > > [The Ritz-Carlton, Okinawa](https://www.expedia.ca/Okinawa-Hotels-The-Ritz-Carlton.h5117262.Hotel-Information) > > [Kawaguchiko Hotel](https://www.expedia.ca/Kofu-Hotels-Kawaguchiko-Hotel.h12991356.Hotel-Information) > > [ASO Farm Land](https://www.expedia.ca/Aso-Hotels-ASO-Farm-Land.h11868090.Hotel-Information) > > [Fuji Marriott Hotel Lake Yamanaka](https://www.expedia.ca/Yamanakako-Hotels-Fuji-Marriott-Hotel-Lake-Yamanaka.h17705474.Hotel-Information) > > [HOSHINOYA Okinawa](https://www.expedia.ca/Okinawa-Hotels-HOSHINOYA-Okinawa.h40226148.Hotel-Information) > > [Fuji View Hotel](https://www.expedia.ca/Kofu-Hotels-Fuji-View-Hotel.h2333483.Hotel-Information) > > [Rusutsu Resort Hotel & Convention](https://www.expedia.ca/Niseko-Hotels-Rusutsu-Resort-Hotel-Convention.h3948188.Hotel-Information) > > [Hyatt Regency Tokyo Bay](https://www.expedia.ca/Tokyo-Hotels-Hyatt-Place-Tokyo-Bay.h35893302.Hotel-Information) > > [Fuji Speedway Hotel - The Unbound Collection by Hyatt](https://www.expedia.ca/Oyama-Hotels-Fuji-Speedway-Hotel.h82927328.Hotel-Information) > > [Wakakusa no Yado Maruei Ryokan](https://www.expedia.ca/Kofu-Hotels-Wakakusa-No-Yado-Maruei-Ryokan.h6136631.Hotel-Information) > > [Hotel Clad](https://www.expedia.ca/Gotemba-Hotels-Hotel-Clad.h38381266.Hotel-Information) > > [Fujisan Onsen Bessho SASA](https://www.expedia.ca/Kofu-Hotels-Fujisan-Onsen-Bessho-SASA.h14626817.Hotel-Information) > > [Fujisan Onsen Hotel Kaneyamaen](https://www.expedia.ca/Fujiyoshida-Hotels-Fujisan-Onsen-Hotel-Kaneyamaen.h14626290.Hotel-Information) > > [Oriental Hotel Tokyo Bay](https://www.expedia.ca/Tokyo-Hotels-Oriental-Hotel-Tokyo-Bay.h1041843.Hotel-Information) > > [Ooike Hotel](https://www.expedia.ca/Kofu-Hotels-Ooike-Hotel.h5620879.Hotel-Information) > > [La Vista Fuji Kawaguchiko](https://www.expedia.ca/Kofu-Hotels-La-Vista-Fuji-Kawaguchiko.h15976788.Hotel-Information) > > [Lakeland Hotel Mizunosato](https://www.expedia.ca/Kofu-Hotels-Lakeland-Hotel-Mizunosato.h10608801.Hotel-Information) > > [Fufu Kawaguchiko](https://www.expedia.ca/Kofu-Hotels-FUFU-KAWAGUCHIKO.h33760212.Hotel-Information) > > [Highland Resort Hotel & Spa](https://www.expedia.ca/Kofu-Hotels-Highland-Resort-Hotel-Spa.h990130.Hotel-Information) > > [Fuji Onsenji Yumedono](https://www.expedia.ca/Kofu-Hotels-Fuji-Onsenji-Yumedono.h9635420.Hotel-Information) > > [Nishiyama Onsen Keiunkan](https://www.expedia.ca/Hayakawa-Hotels-Nishiyama-Onsen-Keiunkan.h37148164.Hotel-Information) > > [HOTEL MYSTAYS Fuji Onsen Resort](https://www.expedia.ca/Kofu-Hotels-HOTEL-MYSTAYS-Fuji-Onsen-Resort.h16114229.Hotel-Information) > > [Kasuitei Ohya](https://www.expedia.ca/Kofu-Hotels-Kasuitei-Ohya.h13002262.Hotel-Information) ### Packages > [Cuba](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/44/Cuba)