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Reviews of NH Geneva Airport

4 out of 5
NH Geneva Airport
Avenue De Mategnin 21, Meyrin, GE

Reviews

8.8

Excellent

Rating 10 - Excellent. 67 out of 113 reviews" "
Rating 8 - Good. 30 out of 113 reviews" "
Rating 6 - Okay. 7 out of 113 reviews" "
Rating 4 - Poor. 3 out of 113 reviews" "
Rating 2 - Terrible. 6 out of 113 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rafael, San Salvador

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and neat very NH. Coffee in room can be better.
Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Ruta, Leigh On Sea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from hf on Apr 5, 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from hf on Mar 27, 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and large enough. The beds are comfortable. The only thing is that we smelled strong smoke in our room when the AC and fan are on.
Stayed 1 night in Mar 2024
Response from hf on Mar 27, 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Esra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle to airport
Stayed 2 nights in Mar 2024
Response from hf on Mar 8, 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Fabrice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel with the option to walk to the airport (in 35 min)
Stayed 4 nights in Feb 2024
Response from J.COLLET Operations MANAGER on Feb 13, 2024
Dear guest,Thank you for taking the time to rate your stay at NH Geneva Airport. We are glad to read that you enjoyed our hotel and it would be our pleasure to welcome you again for future travels.Sincerely,

10/10 Excellent

Juergen, Chapel Hill

Stayed 1 night in Jan 2024
Response from hf on Mar 27, 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

2/10 Terrible

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When I arrived to Geneva, I stayed at Nash suites and on the way back I stayed at NH. For the same price NH was not offering room's espresso coffee and a complimentary water(the room needs to be upgraded for that) and the earliest airport shuttle is at 5:50 am (Nash offers at 4:30 am ). My flight was at 7 am , so I had to pay $38.00 for a taxi. Everything else is fine.
Stayed 1 night in Jan 2024
Response from hf on Jan 30, 2024
Dear Guest,First of all I would like to apologize for the inconvenience you have experienced in our hotel, and to express our deepest regret about it.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest's satisfaction and to provide an extraordinary service. This comment will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations. However, we have our operational shuttles hours mentioned on the sites to prevent this type of comment, and guest dissatisfaction.We hope you give us a second chance. Looking forward to welcoming you back soon.Yours sincerely.Herve Frere Hotel Director

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Imperfect but great value.
Great value with free airport shuttle. Staff was overwhelmed and busy but friendly. Bathroom door didn’t stay closed, bathroom countertop needed deep cleaning or recaulking. Opened the window as rooms were too warm but smokers are regulars below. Breakfast was about $100 for 4 of us and a good value for Geneva. Still, a great value overall. We would return!
Stayed 1 night in Jan 2024
Response from hf on Jan 29, 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
i chose the place because it was close to the airport. the only one that i was disappointed is that required to pay for early check in. but anyways we had a good rest prior to our early flight. We checked out at 3:50am
Stayed 1 night in Jan 2024
Response from hf on Jan 29, 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from hf on Jan 9, 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Charles

Stayed 1 night in Jan 2024
Response from hf on Jan 9, 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

8/10 Good

deborah

Travelled with family
Liked: Room comfort
All good exept the shower tub clogged.
Stayed 1 night in Dec 2023
Response from hf on Jan 9, 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

8/10 Good

Mariel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from hf on Jan 9, 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

8/10 Good

svetlana

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from hf on Jan 9, 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Noyan

Stayed 2 nights in Dec 2023
Response from hf on Dec 29, 2023
Dear Client,First, let me show you my sincere gratitude for taking the time in sending us your review, and for the trust you have placed in our hotel, by choosing it for your stay at NH Geneva Airport Hotel.I really appreciate the good comments that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers.I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us.Hoping to welcome you for your next stay with us so that I can meet you personally.Receive my best regards.Herve Frere

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from hf on Jan 31, 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

8/10 Good

Cristina

Liked: Cleanliness, amenities, property conditions & facilities
Good option for a one night before a flight
Stayed 1 night in Dec 2023
Response from J.COLLET Operations Manager on Dec 27, 2023
Dear Cristina,Thank you for taking the time to rate your stay at NH Geneva Airport. We are glad to read you enjoyed our hotel. We hope you had a great time and we can have the pleasure of welcoming you again for future stays. Sincerely,

2/10 Terrible

Steven

Travelled with partner
Disliked: Staff & service
The staff was totally moronic and useless.
Stayed 1 night in Dec 2023
Response from J.COLLET Operations MANAGER on Dec 26, 2023
Dear Steven,Thank you for sharing this very constructive feedback.We hope you are having very pleasant end of year celebrations.Sincerely,

10/10 Excellent

Zakari

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lucas on Dec 24, 2023
Cher Zakari,Nous vous remercions pour cette très belle note et ous espérons vous accueillir au plus vite encore une fois.Bonne fin d'année,

10/10 Excellent

Burak

Stayed 1 night in Dec 2023
Response from hf on Jan 9, 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Michel

Stayed 1 night in Dec 2023
Response from hf on Jan 2, 2024
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from hf on Dec 11, 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

6/10 Okay

Shashank, chennai

Stayed 1 night in Nov 2023
Response from hf on Dec 18, 2023
Dear Customer, thank you for your stay and for taking the time to describe your impressions. We wish to apologize for not having met your expectations regarding all our proposed services. Rest assured that the satisfaction and comfort of our customers are important to us despite your feelings. We take good note of your comments regarding our service and will make the necessary corrections. We hope to have the pleasure of welcoming you soon to prove that we can be a better host and remain at your disposal. Best regards.Herve FrereHotel Director

8/10 Good

EVA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Nov 2023
Response from hf on Dec 8, 2023
Cher Client,Nous vous remercions de votre séjour et d'avoir pris le temps pour décrire vos impressions.Nous sommes heureux d'avoir su répondre à vos attentes et ne manqueront pas de passer vos commentaires positifs à l'ensemble de notre personnel.Nous espérons avoir le plaisir de vous accueillir prochainement et restons à votre entière disposition.Cordialement,Herve FrereHotel Director

10/10 Excellent

Alexa

Stayed 1 night in Sep 2023
Response from hf on Dec 8, 2023
Cher Client,Nous vous remercions de votre séjour et d'avoir pris le temps pour décrire vos impressions.Nous sommes heureux d'avoir su répondre à vos attentes et ne manqueront pas de passer vos commentaires positifs à l'ensemble de notre personnel.Nous espérons avoir le plaisir de vous accueillir prochainement et restons à votre entière disposition.Cordialement,Herve FrereHotel Director

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from hf on Nov 13, 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

8/10 Good

sarko

Good
Stayed 1 night in Nov 2023
Response from hf on Nov 13, 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

2/10 Terrible

Hisham

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT GO THERE IF YOU SMOKE. TERRIBLE SERVICE
The hotel is not accommodative of people who smoke. I am a smoker, and if you smell like smoke AT ALL, they will claim that you smoked in the room with no proof, and they will charge you fraudulent charges that are not authorized. Terrible location to stay if they will steal from you.
Stayed 6 nights in Oct 2023
Response from hf on Nov 13, 2023
Dear Guest,First of all I would like to apologize for the inconvenience you have experienced in our hotel, and to express our deepest regret about it.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest's satisfaction and to provide an extraordinary service. This comment will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcoming you back soon.Yours sincerely.Herve Frere Hotel Director

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Just a pleasant experience and the security dogs are really cute
Stayed 1 night in Oct 2023
Response from hf on Oct 30, 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Elizaveta

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place in the Airport vicinity with a great quality service
Stayed 1 night in Oct 2023
Response from hf on Oct 30, 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

2/10 Terrible

Erin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Okay I had being negative but this place was a hole in the ground. The entrance door was broken, we had bars on our windows. There is a lot of sketchy people in this neighbourhood and you can't walk around. There is nothing to see or do. It is far away from anything and not even that close to the airport. The pictures make it look better than it is. Would not recommend nor would I stay here again.
Response from hf on Oct 25, 2023
Dear Guest,First of all I would like to apologize for the inconvenience you have experienced in our hotel, and to express our deepest regret about it.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest's satisfaction and to provide an extraordinary service. This comment will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcoming you back soon.Yours sincerely.Herve Frere Hotel Director

10/10 Excellent

Danielle M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from hf on Oct 25, 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

8/10 Good

Frankie

Travelled with partner
Liked: Property conditions & facilities
The only complaint is that it was a long wait for the NH hotel shuttle at the Aitport. Other hotels shuttles came couple times while we were waiting after 11pm. The shuttle was over crowded due to the long wait. Morning trip back to hotel was fine.
Stayed 1 night in Oct 2023
Response from hf on Oct 25, 2023
Dear client, our shuttle runs every 30 minutes, unfortunately on this precise day an unexpected incident occurred on the road. We apologies about the delay. We hope to see you soon. Kind regards.

8/10 Good

Denise, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were picked up promptly by the free shuttle after flight landed and warmly attended to at reception. Lots of advice about Geneva and assistance obtains the Geneva transport pass. We had breakfast which was good with fresh omelettes on request. We dined for dinner and was pleasantly surprised! I would definitely stay again if in Geneva. It was so easy travelling by tram to the city and 10 mins from Balexert where their biggest shopping centre was. Friendly helpful staff
Stayed 3 nights in Sep 2023
Response from hf on Oct 11, 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

8/10 Good

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and comfortable. Excellent breakfast. I loved it.
Stayed 1 night in Sep 2023
Response from hf on Sep 27, 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Arin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay!
It was very clean. I liked that it has shuttles to & from airport. They picked us up, but was disappointed to find out shuttles to the airport didn’t start til 6am, which didn’t help us since we needed to be at the airport by 5 am. To help us they arranged a taxi to pick us up. They also gave us tickets on the tram to go the center of town, which was a nice surprise. My son said I love this hotel.
Stayed 1 night in Sep 2023
Response from J.COLLET Operations MANAGER on Sep 25, 2023
Dear guest,Thank you for taking the time to rate your stay at NH Geneva Airport.We are glad to read that you enjoyed the cleanliness of our hotel, our free shuttle service and the good service from the teams.We hope to have the pleasure of welcoming you and your soon again for future trips to Geneva.Sincerely,

10/10 Excellent

Iaroslav

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, transport to centre of Geneva is excellent! 15 minutes max …
Stayed 3 nights in Sep 2023
Response from J.COLLET Operations MANAGER on Sep 25, 2023
Dear guest,Thank you for taking the time to rate your stay at NH Geneva Airport.We are glad to read you enjoyed our hotel and very convenient location. We hope to have the pleasure of welcoming you again for future stays. Sincerely,

4/10 Poor

Matthew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What an awful place. The chef refused to cook my steak medium, said it was rare or nothing!. The waitress was also rude. This is not what you expect from a NH hotel. Arrogant rude staff, pathetic attempt at hospitality
Stayed 1 night in Sep 2023
Response from J.COLLET Operations MANAGER on Sep 25, 2023
Dear sir,Thank you for taking the time to rate your stay at NH Geneva Airport. We are sorry to read about your experience at the restaurant and we have done the necessary followup with the teams to make sure actions are attitudes are corrected. Please accept our sincere apologies for this evening.Sincerely,

6/10 Okay

Marie-Claude

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Close to the airport so noisy airplanes. Dining is good but very expensive for what it is. Difficult to get in and out because of heavy traffic.
Stayed 6 nights in Sep 2023
Response from hf on Sep 27, 2023
Dear Customer, thank you for your stay and for taking the time to describe your impressions. We wish to apologize for not having met your expectations regarding all our proposed services. Rest assured that the satisfaction and comfort of our customers are important to us despite your feelings. We take good note of your comments regarding our service and will make the necessary corrections. We hope to have the pleasure of welcoming you soon to prove that we can be a better host and remain at your disposal. Best regards.Herve FrereHotel Director

6/10 Okay

David

Stayed 1 night in Sep 2023
Response from hf on Oct 30, 2023
Dear Customer, thank you for your stay and for taking the time to describe your impressions. We wish to apologize for not having met your expectations regarding all our proposed services. Rest assured that the satisfaction and comfort of our customers are important to us despite your feelings. We take good note of your comments regarding our service and will make the necessary corrections. We hope to have the pleasure of welcoming you soon to prove that we can be a better host and remain at your disposal. Best regards.Herve FrereHotel Director

8/10 Good

Joseph L

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from hf on Sep 27, 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
After calling for the airport shuttle were disappointed to be bumped for a flight crew. The shuttle really needs to be a little larger. The driver couldn’t have been nicer or more apologetic. He was in an impossible situation. The AC barely worked. Despite our setting it to max cool the room temps gradually crept up from 24 to 25.1 C (that’s 77 degrees F, we were sweating all night) The restaurant was very nice and our dinner was delicious, as was breakfast the next morning.
Response from hf on Sep 27, 2023
Dear Customer, thank you for your stay and for taking the time to describe your impressions. We wish to apologize for not having met your expectations regarding all our proposed services. Rest assured that the satisfaction and comfort of our customers are important to us despite your feelings. We take good note of your comments regarding our service and will make the necessary corrections. We hope to have the pleasure of welcoming you soon to prove that we can be a better host and remain at your disposal. Best regards.Herve FrereHotel Director

6/10 Okay

Beatriz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
At first we were given a first floor handicap bedroom. The bedroom shared walls with the reception and we could hear all the noises. The bathroom floor looked dirty and didn’t have a normal shower for us, my husband asked for another room and we were promptly given a better room at the 4th floor. The location is great if you’re going to the airport.
Stayed 1 night in Sep 2023
Response from hf on Sep 27, 2023
Dear Customer, thank you for your stay and for taking the time to describe your impressions. We wish to apologize for not having met your expectations regarding all our proposed services. Rest assured that the satisfaction and comfort of our customers are important to us despite your feelings. We take good note of your comments regarding our service and will make the necessary corrections. We hope to have the pleasure of welcoming you soon to prove that we can be a better host and remain at your disposal. Best regards.Herve FrereHotel Director

8/10 Good

William

Liked: Staff & service
Short walk to the train station and free shuttle to the airport. First room they checked me into hadn't been turned over, but they got me into another room quickly. Booked a taxi for me to the airport since my flight time was outside the free shuttle timeframe. Rooms aren't fancy, but the service is friendly. Would stay here again.
Stayed 1 night in Sep 2023
Response from hf on Sep 11, 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff. We apologies about the issue with the first bedroom.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place!
Stayed 2 nights in Aug 2023
Response from hf on Sep 6, 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and comfortable.
Stayed 1 night in Aug 2023
Response from hf on Sep 6, 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

8/10 Good

Liz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from hf on Sep 11, 2023
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director

6/10 Okay

Constance

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Convenient to airport but the shuttle took 1.5 hours from the time we called for instructions to arrival at the hotel. Room was very nice but the hotel menu was very limited and unreasonably expensive. Wanted to get a glass of wine but no one was manning the bar at 7 PM.
Stayed 1 night in Aug 2023
Response from hf on Aug 31, 2023
Dear Guest,First of all I would like to apologize for the inconvenience you have experienced in our hotel, and to express our deepest regret about it.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest's satisfaction and to provide an extraordinary service. This comment will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcoming you back soon.Yours sincerely.Herve Frere Hotel Director