Reception

Reviews of Hôtel AKENA Biarritz - Grande plage

3 out of 5
Hôtel AKENA Biarritz - Grande plage
19 Avenue De La Reine Victoria, Biarritz, Pyrenees-Atlantiques

Reviews

8.4

Very good

Rating 10 - Excellent. 250 out of 663 reviews" "
Rating 8 - Good. 312 out of 663 reviews" "
Rating 6 - Okay. 70 out of 663 reviews" "
Rating 4 - Poor. 21 out of 663 reviews" "
Rating 2 - Terrible. 10 out of 663 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable
This was a great hotel. We’ll placed on Biarritz not too far from beach. We were just staying one night but would recommend this place to stay.
Stayed 1 night in Sep 2023
Response from Valérie on Nov 23, 2023
Dear Guest, We do thank you for your feedback regarding your last stay among us. The satisfaction of our guests is our number one priority, we are pleased to notice that your stay has been satisfactory. We look forward to greeting you in a next future.Best regards.ValérieReception desk

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very quiet. The staff were great - really friendly and always helpful. Would recommend.
Stayed 4 nights in Sep 2023

8/10 Good

Yasmine

Liked: Cleanliness, staff & service
Overall good. Old building and bad elevator condition
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The staff was amazing & went out of their way. The location is perfect. The room was very small & beds not so comfortable. Could use updating. There was no electrical outlet on my side of the bed so I had to sleep with my head at the foot of the bed to plug in my CPAP machine.
Stayed 1 night in Aug 2023

10/10 Excellent

Celestine

Stayed 1 night in Sep 2023
Response from Valérie on Nov 23, 2023
Chère cliente, cher client,Nous vous remercions pour l’avis que vous avez laissé sur notre hôtel,Nous prenons note de votre conseil concernant la décoration de la chambre afin d’améliorer ce point.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très prochainement,Cordialement,Valérie1ère de réception

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is only a short walk from Grande Plage but in a nice quiet location. We were there in a heatwave but the air conditioning kept us cool and comfortable. A selection of teas were provided in the room. Good restaurants nearby.
Stayed 3 nights in Aug 2023

10/10 Excellent

Claude, Blainville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 2 nights in Aug 2023

8/10 Good

Conor

Stayed 5 nights in Aug 2023

8/10 Good

marie-laure

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very well located, close to city center and close to the beach. The staff is welcoming and very accommodating.
Stayed 4 nights in Jul 2023

8/10 Good

Rolf

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The parking was excellent for the motorbikes and 4 went in one space. Receptionist was excellent. My room was good. Two friends had triangular rooms which were a bit small. An easy walk to town.
Stayed 2 nights in Jul 2023

10/10 Excellent

Christopher

Travelled with partner
Really great location and super friendly staff
Stayed 1 night in Jun 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, clean rooms 👌
Stayed 2 nights in Apr 2023
Response from Sylvie-Service réception on May 10, 2023
Dear MadameThank you for your feedback, customer satisfaction being our priority. We are delighted to have brought you total satisfaction.We are at your disposal for your future staysBest regardsBooking department

10/10 Excellent

Gillian

Stayed 2 nights in Apr 2023
Response from Sylvie-Service réception on May 10, 2023
Cher Client Merci pour votre note, La satisfaction de nos clients étant notre prioritéCordialement

10/10 Excellent

Kathleen

Stayed 2 nights in Oct 2022
Response from Valérie - Reception desk on Oct 22, 2022
Dear Guest, We do thank you for your feedback regarding your last stay among us. The satisfaction of our guests is our number one priority, we are pleased to notice that your stay has been satisfactory. We look forward to greeting you in a next future.Best regards.

8/10 Good

Saundra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Valérie - Reception desk on Oct 22, 2022
Dear Guest, We do thank you for your feedback regarding your last stay among us. The satisfaction of our guests is our number one priority, we are pleased to notice that your stay has been satisfactory. We look forward to greeting you in a next future.Best regards.ValérieReception desk

8/10 Good

Irene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of the way
Breakfast was 14€, a little pricy for what you got
Stayed 1 night in Sep 2022
Response from Valérie - Reception desk on Oct 22, 2022
Dear Guest,We do thank you for your feedback regarding your last stay among us.The satisfaction of our guests is our number one priority, we are pleased to notice that your stay has been satisfactory.Nevertheless, we take into consideration your remarks concerning breakfast in order to improve our service,Staying at your disposal,Best regardsReception desk

10/10 Excellent

Richard

Stayed 1 night in Jul 2022

10/10 Excellent

BRONDI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was very good
Stayed 1 night in Oct 2021
Response from Valérie - Reception desk on Nov 1, 2021
Dear Guest, We do thank you for your feedback regarding your last stay among us. As our guest'satisfaction is our number one priority, we are pleased to notice that your stay has been satisfactory. We look forward to greeting you in a next future. Best regards.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021
Response from Valérie - Service réception on Nov 1, 2021
Madame, Monsieur, Nous vous remercions pour l’avis que vous avez laissé sur notre hôtel, Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très prochainement, Cordialement, Valérie Service réception

8/10 Good

Robert, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
The property is several blocks away from the beach. A good compromise between cost and convenience. I prefer breakfast included. I had it on my last day, for 12 Euros. It's close to main bus station, the Marie. A good, not great, choice
Stayed 3 nights in Sep 2021
Response from Valérie - Reception desk on Oct 20, 2021
Dear Guest, We do thank you for your feedback regarding your last stay among us. As our guest'satisfaction is our number one priority we are pleased to notice that your stay has been satisfactory. We look forward to greeting you in a next future. Best regards. Valérie Reception desk

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Valérie on Sep 19, 2021
Monsieur, Merci d'avoir répondu à notre questionnaire. Notre préoccupation première est la satisfaction de nos clients et nous partageons votre avis avec l'ensemble des collaborateurs de l'escale Océania Biarritz. Nous sommes à votre disposition pour vous accueillir avec plaisir lors d'un prochain séjour. Bien cordialement, Valérie Service réception

6/10 Okay

W, New York

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely average in every way. Inconsistent information about additional charges.
Stayed 5 nights in Jul 2020

6/10 Okay

Oceania, Biarritz

Liked: Cleanliness, staff & service
Disliked: Amenities
Small room, bad furniture, no restaurant, no convenience store near by, breakfast not included, parking not included.
Stayed 1 night in Jan 2020

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Biarritz
Amazing location a very short walk to the promenade. Friendly and helpful staff. The room we were given was clean and well maintained however it was a very small room and the bed was slanted to fit. Getting around the bed was a challenge. In another room I would have rated higher. Great that you can park on the street for free !
Stayed 1 night in Oct 2019

2/10 Terrible

Michael

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
worst service ever
Only speak French. Very bad service. We made a 2 bed reservation, but there was only one bed. And they didnt want to help us with another bed, so I had to buy a mattres myself and put it in The room. Worst service ever. Also no Parking.
Stayed 1 night in Oct 2019

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Cordialement, La réception on Oct 31, 2019
Madame, Merci d'avoir répondu à notre questionnaire. Nous partageons votre avis avec l'ensemble de l'équipe de l'Escale Océania de Biarritz pour laquelle la réussite du séjour de nos clients est primordiale, Nous restons à votre disposition pour vous accueillir. Cordialement, La réception

8/10 Good

Agata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, clean hotel, and friendly, helpful staff. would highly recommend
Stayed 3 nights in Sep 2019
Response from Equipe Escale Oceania Biarritz on Sep 11, 2019
Dear Guest, We do thank you for your feedback regarding your last stay among us. As our guest'satisfaction is our number one priority we are pleased to notice that your stay has been satisfactory. We look forward to greeting you in a next future. Best regards

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exceptional hotel for the price paid
We couldn’t fault the hotel. The staff were super. They arranged for a kettle in the room with tea and coffee and each day we were given fresh milk. Nothing was too much trouble. The location was good as it was it a quite area - st Charles away from the noisy town centre but close enough to walk in. The grand Plage was only 10 min walk away.
Stayed 3 nights in Sep 2019
Response from Reception desk on Oct 23, 2019
Dear Guest, We do thank you for your feedback regarding your last stay among us. As our guest'satisfaction is our number one priority we are pleased to notice that your stay has been satisfactory. We look forward to greeting you in a next future. Best regards.

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

4/10 Poor

Dominic

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good location but noisy
Although the staff were nice, the comfort level was lacking. The rooms are not soundproofed and noisy travelers inside and outside the hotel can be heard at all hours, particularly when doors are slamming shut. There are also loud random electrical noises within the room itself. I slept very little on a 2 night stay and this has impacted the rest of my trip.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel was in a very good location, close to the beach and central area. Bus stop was right out the front of the hotel and took us straight to the station
Stayed 1 night in Jul 2019

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous staff, excellent location.
The staff at this hotel were exceptional. Every single person we talked to was so helpful and kind. It made you feel very welcome. A coffee pot in the room would make our stay perfect. 4 Euros for a tiny coffee that you had to go downstairs for was a bit excessive. The breakfast buffet was fabulous. I ate breakfast one of the days when I went downstairs for coffee because of the variety of healthy options... even though I never usually eat breakfast. I would definitely stay here again but would bring sometype of instant coffee in the morning. Oh and the toilet seat moved around a bit when you sat down. LOL I bet they fixed that though as I let them know for the next visitors. Thank you!!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Vlad, san francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, walk to the beach and downtown. rooms are small, the street is noisy. However beds are comfortable, the room is clean over all a good place to stay for the price.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Very basic place in a very posh area staff okay they could nt speak English very well and o couldn’t speck French breakfast very basic continental style its like any where you go you don’t know what to expect Tv was all in french so that didn’t help Taxi fare was 18 euros on Sunday to train station could have used Uber if I knew about it 1 Euro back on bus
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. They helped me find good parking and great place to catch the T14 Final rugby match.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biarritz is beautiful
Biarritz and nearby Bayonne are both wonderful places to stay in and enjoy. Easy travel between the two by bus, good food, wine and the beauty of the Basque countryside.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean rooms. Helpful friendly staff. Close to the centre of Biarritz and a five minute walk from the beach.
Stayed 4 nights in Oct 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd time good
Third time I have stayed here this year, good location and nice staff.
Stayed 6 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Pleasant staff and rooms but no management.
A very mixed experience. Friendly, helpful reception staff,a very clean, small but comfortable room... But no sign of any management influence at all: Secure car park but coded door to it left propped open, Breakfast on the single visit we made was simply a joke; I think a tour group had just left, but no planning at all for this resulted in: No cups, cutlery, fruit juice, almost no pastries and several guests wondering what was going on. One staff member eventually went out to buy croissants, but all the crockery etc emerged slowly piece by piece from the dishwasher. Very relaxed attitude by the staff throughout, with no sign of any urgence - clearly not their fault, they felt À manager or new manager is required with some planning ability. A pity as we loved the Escale hôtel In St Malo - this is not in the same class.
Stayed 3 nights in Sep 2018

8/10 Good

CP, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Nice hotel very close to the beach (Grand Plage). Breakfast offered but we did no take the breakfast option.
Stayed 1 night in Sep 2018

8/10 Good

MARINA

Liked: Cleanliness, staff & service, property conditions & facilities
If you are on a budget
Hotel is in amazing location but it's definitely a budget-friendly place. One thing to share is that it has tremendously helpful and attentive staff that are willing to do whatever it takes to make you comfortable.
Stayed 1 night in Aug 2018

6/10 Okay

MADELAINE

Liked: Cleanliness
Good but not great hotel except for ocean access
1st room smelled so badly we requested a different room. That room was fine except small. No coffee machine or shower articles no refrigerator WiFi was fine. The hotel has easy access to the ocean casino and restaurants and shops. Town is hilly with not great signage. The hotel maps were very helpful. They did arrange for a taxi when we asked.
Stayed 2 nights in Sep 2018

8/10 Good

christopher

Great location with nice rooms. Parking was an issue because they had no space
Stayed 1 night in Aug 2018

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Great location, clean and comfortable hotel
Great location, only 5 minute walk to the beach. Breakfast was more than sufficient and provided a good range. Rooms were very clean, although look a little tired. Staff were very helpful and created a warm atmosphere
Stayed 4 nights in Aug 2018

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018

4/10 Poor

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018