Balcony

Reviews of Hotel De La Porte Saint Pierre

2 out of 5
Hotel De La Porte Saint Pierre
2 Place Du Guet, Saint-Malo, Ille-et-vilaine

Reviews

8.6

Excellent

Rating 10 - Excellent. 87 out of 191 reviews" "
Rating 8 - Good. 81 out of 191 reviews" "
Rating 6 - Okay. 16 out of 191 reviews" "
Rating 4 - Poor. 6 out of 191 reviews" "
Rating 2 - Terrible. 1 out of 191 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Sharon

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The location of this hotel was beautiful, and the buffet breakfast was excellent, but the room was tiny, bathroom was so cramped that we could not sit on the toilet without banging our knees on the shelf under the sink. But our primary disappointment came from our treatment by the first receptionist of the hotel. We were baffled and dismayed by her inexplicable hostility from the moment we arrived. While we are grateful that she did help us get another room when my 82-year old husband could not carry the suitcases all the way up the narrow stairs to the top floor, she seemed to resent us being there. One of the other ladies was very kind, warm and welcoming and she was the best part of our stay in St. Malo. But this other woman’s hostility towards us completely ruined our entire experience in St. Malo. We could never recommend this hotel.
Stayed 4 nights in Oct 2023
Response from Tiphaine et David on Oct 21, 2023
We thank you for taking the time to give us this feedback following your stayWe are sorry to read that your stay did not live up to your expectations. these situations that you describe in no way reflect the quality of the service and the care that we ensure to provide to each of our customers

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet hotel with beautiful Sounds/ views of the ocean. Room is basic but comfortable. No complaints. Clean.
Stayed 2 nights in Oct 2023

10/10 Excellent

Hervè

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 1 night in Sep 2023

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our two nights stay
Authentic perfect location and wonderful hospitality. Loved the breakfast room. Very helpful booking taxi for trip to train station. Peaceful sea view from our room. Highly recommend
Stayed 3 nights in Jul 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an excellent time at the Hotel. The best location in Saint Malo, beautiful corner of the old town, by the walls with the best view over the ocean, and at the main beach. The staff were the just best, welcoming, smiling and caring, always there to help and assist. It really felt like being welcomed by a family. Very nice breakfast and finally the bar was also a nice place to work.
Stayed 1 night in Jun 2023

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small intimate Joel in excellent location.
Stayed 1 night in Jun 2023

10/10 Excellent

lynda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel right in heart of st Malo Lovely owners so friendly. so nice to sit out side with a drink with view of sea and people watching room had amazing views very comfortable and clean and quiet would definitely come back
Stayed 1 night in Jun 2023

10/10 Excellent

U

Stayed 1 night in May 2023

8/10 Good

Elliot

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located, friendly hotel
Very good location, friendly staff and good room sizes. Shame no lift for upper floors and no parking for the hotel but otherwise very nice stay.
Stayed 1 night in May 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Full marks for value and location
Excellent location, immediate access to the city wall and to the beach,. Fifteen minute walk to the Brittany Ferries terminal. Caution, narrow and steep stairs.
Stayed 1 night in May 2023

10/10 Excellent

Yanick

Stayed 1 night in May 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was compact but had everything we could want, with a comfortable bed and all areas were very clean. Property was well situated v.close to beach and beach bar plus various restaurants and very quick walk to all main shops.
Stayed 4 nights in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location, really good room suitable for families
Stayed 1 night in Aug 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great location right next to the old city wall and just steps from the island's best beach. If you're here in summer, definitely plan on some time at the beach. We had an upstairs room with a view of the sea, which was stunning.
Stayed 1 night in Jul 2019

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magic by the sea
Beautiful spot! Wonderful service and such a lovely time!
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is proper, excellent location near beach and harbor
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Nice place to stay. Convenient. Good staff. Had a nice dinner place next door.
Stayed 1 night in May 2019

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Helpful Staff
Our arrival at this hotel coincided with the Easter Holiday, and as a result, we initially were not able to find parking for our stay. The management was SO helpful in letting us leave our car in their drop-off area until a parking space opened up. The room was clean and the location was perfect for anyone wanting to have easy pedestrian access to the wall around the old city. We had a wonderful time and would absolutely return for a later stay.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good Breakfast, nice room and very close to Malo Beach.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2018

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Alison

Unique location at the city gate within the walls- easy walk through city and only 50 m through St Pierre Port to the sand. Double glazing cuts out noise for a peaceful sleep. Day trip to Mont StMichel a must.
Stayed 3 nights in Aug 2018

8/10 Good

Alan

God stop-over
Charming little hotel in old city. Very clean, good breakfast. Lots of left behind books. Close to continental ferry
Stayed 1 night in Aug 2018

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but friendly
Lovely logis set within the walls of St. Mali overlooking the beach. Very friendly staff and their English is excellent. Room was small but clean and had all that was needed and very comfy bed! Breakfast was continental and plenty of choice: croissants (of course!) bread, cereal, yoghurt, Eric. Ideally situated for the beach and littering round 'intra murals'. Highly recommend it
Stayed 1 night in Aug 2018

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing place to stay
Lovely peaceful relaxing Friendly staff very clean
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a great location with helpful staff at a good price.
Stayed 1 night in Jun 2018

8/10 Good

Nick, London

Liked: Cleanliness, staff & service, property conditions & facilities
Good position
Very well placed close to the beach. Would have been better to ask for a sea view, we didn’t. Long way up to the room, no lift. Noticed two rooms available on the ground floor. Breakfast was good. Basic buffet with fresh croissants and bread.
Stayed 2 nights in Feb 2018

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Restaurant
This hotel was truly amazing for it’s restaurant. A proper old fashioned superbly run family restaurant since 1937. The quality of this food would have impressed Elizabeth David!! I’d cross the channel to just go back and eat!!!
Stayed 1 night in Sep 2017

10/10 Excellent

Rosemary, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right near the ramparts
Comfortable small hotel, part of the Logis chain which is one reason we hy we chose it. We like locally owned businesses and Logis reutation for fine food in their restaurants. Meal did not disappoint.Rooms are small but beds comfortable and we had a lovely view over the ramparts.
Stayed 3 nights in Sep 2017

10/10 Excellent

Brian, South Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel perfectly located in the walled town
Arrived at around 09.30 (Portsmouth ferry docks at 08.30...), too early for the room but the hotel let us leave the cases whilst we looked round and had a meal. Very helpfully, we got the room at early, at 11.30. All comfortable clean and tidy with an excellent powerful shower. Hotel is in a quiet area, has a good restaurant and is 50yds from the beach. Couldn't fault it. Great place for a short break....
Stayed 2 nights in Sep 2017

10/10 Excellent

Ken, Isle of Wight, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, right by the beach, close to shops.
Welcoming family hotel. Nice clean, well equipped, rooms, although the stairs are narrow. The location is just inside the ramparts and right by the beach and close to the main shopping street. Excellent breakfasts.
Stayed 2 nights in Sep 2017

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel De La Porte Pierre St Malo
Hotel was lovely the only complaint was the shower was either lukewarm or cold. The tiles needed a good clean and the service tray in the room was almost empty. The restaraunt was brilliant fantastic food well cooked and presented. St Malo is not to be missed. Hotel only 5 minutes from the ferry. .
Stayed 2 nights in Aug 2017

6/10 Okay

Clive, East Sussex, UK

Liked: Cleanliness, staff & service
Great location but a bit noisy
This long-standing family-run hotel is in a great location facing directly over the St Malo city walls to the beach, but as a consequence has people passing by your window (if you have a sea view room) from early morning to late evening. This went on into the early hours on several occasions. Reception staff were very helpful and friendly and our room a good size.
Stayed 6 nights in Aug 2017

6/10 Okay

sandy, new zealand

Average but clean and comfortable. Cleaner forgot to leave toilet paper, lucky toilet in the hall had some and we we could use that. Very hot so could do with a small fan in the room. We had a disability bathroom so would be great for anyone in wheel chair. Also our own door off the hall to outside.
Stayed 1 night in Aug 2017

10/10 Excellent

Brian, Florida, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Intra-Muros
Great location, excellent sea views from top floor, no elevator and narrow stairway, lovely experience.

8/10 Good

Tyger, Basingstoke UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to port and sea
I didn't get a sea view room but a nice view down a cobbled street which was very pleasantly lit by lanterns. All was very quiet after 11:00. Room was very large and clean and bright. Staff spoke excellent English and were helpful. I had to make several journeys up to my room on the 2nd floor but my problem as I had so much baggage. They did offer to help but I am a proud woman! I felt breakfast could have been better. I took my own rolls (ceoliac) and was very limited in choice. Most continental breakfasts have cheese etc. The homemade jams were a nice touch. It was only as I left that I saw the fridge in the corner with ham and eggs. I am not sure if the eggs were cooked or if you had to pop them in boiling water from the coffee machine. I had a lovely meal in their sister restaurant just over the street, excellent. I have no problems in recommending this hotel to anyone. It is very close to the ferry port, under twenty minutes walk.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Perfectly located intramuros hotel
Arrived early, about 9 am after overnight ferry trip from Portsmouth and was able to get into our room immediately. Staff were very friendly and helpful. Originally had been allocated a 3rd floor room but were able to switch to 2nd as we had a lot of luggage (on a European trip from Australia). Access to ramparts is less than 3 mins walk so we were able to see and do a lot in 24 hour stay in St Malo

10/10 Excellent

Bill, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small new hotel room with seaview. Historic property in anaweesome location. 2floor had tourists walking by my window very close!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
A very little Logis
Having booked a three cheminees rated Logis we were very disappointed with the room. I have stayed in many 3 chim. Logis and this one has the smallest room ever. In think the classification uses the name St. Malo as its location ti influence potential clients. I will continue to stay at Logis hotels but never this one.

8/10 Good

Carly, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel, close to beach overlooking ramparts
Clean simple hotel with ensuite facilities and coffee making equipment in the room

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for stopover
We have stayed here twice now as a stopover before getting the boat back to the UK. However were we ever to stay for longer in St Malo we'd definitely stay here, great location and fine facilities, especially for a family of 5 using the family room.

10/10 Excellent

Malou, Golden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was terrific

10/10 Excellent

ROBERT, Fleet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop over
Overnight stop in St Malo to break journey to vendee Stayed in the family room located in the hotel roof space Spectacular views over bay Ceiling height is low so not ideal if your over 6 foot Otherwise excellent

8/10 Good

Kylie, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good location inside the walls of St Malo. Hard to get to with the one way narrow streets. Room was small as was bathroom. They have limited parking which I thought I had booked. When we arrived they said they had emailed to say no parking was available, and that we had to find our own parking, very expensive and quite a walk. When I checked, I had not received any email. I then complained and she said that the company must have changed the email that she had sent me. Then offered to help me find parking at another nearby hotel - which was great. Would have been better if I hadn't had to complain in the first place.

8/10 Good

Sharon, Bundaberg, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Interesting place
Nice hot shower. If you are a light sleeper take earplugs, although i was using them and could still hear people stomping around at all hours. No lift. Good location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St Malo Short Break
Arrived at about 9am, having just walked off the ferry, hoping to drop off the suitcase before checking in at official time of 2:30pm, however they allowed us to check in straight away. The Hotel is just the other side of the beach wall. We had a great 3 days exploring St Malo in the mornings, rock pools in the afternoons and excellent dining in the evening.

10/10 Excellent

Terrence, Puyallup, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for the price with a view of the ocean
Stayed for 1 night in Saint Malo. Had an ocean view above the wall of the city. Awesome. Rooms are small but had everything we needed for the one night. Maximum of 2 people for the room. Breakfast was very nice.