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Reviews of Hampton Inn & Suites Saint John

4 out of 5
Hampton Inn & Suites Saint John
51 Fashion Drive, Saint John, NB

Reviews

8.0

Very good

Rating 10 - Excellent. 440 out of 1003 reviews" "
Rating 8 - Good. 300 out of 1003 reviews" "
Rating 6 - Okay. 132 out of 1003 reviews" "
Rating 4 - Poor. 81 out of 1003 reviews" "
Rating 2 - Terrible. 50 out of 1003 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice . The staff was very helpful. The breakfast was included with the room and it was amazing. Most places don’t have the variety that Hampton inn and suites did. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from George - Operations Manager on Apr 24, 2024
Thank you James for your feedback. We are pleased you enjoyed everything. We are the highest rated breakfast in Canada. It will be our pleasure to welcome you back. Happy Travels

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from George - Operations Manager on Apr 24, 2024
Thank you for the 5 stars Jennifer. We appreciate you booking at our hotel. We hope to see you again soon. Happy Travels

6/10 Okay

Michelle

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The rooms is your standard room, nothing spectacular. The beds were bouncy and you could feel springs poking in you as you slept. No towel hooks in the bathroom for wet towels or bathing suits. The pool is small, water coldand over chlorinated - your eyes burn within minutes of being in it. The children had a blast on the water slide tho! The hot tub was dirty. The hot and cold breakfast was great! We had requested an earlier checkin due to having to go to a funeral, and had been advised they would be ready for 1pm. We arrived at 130 only to be told no rooms were ready, after explaning somebkdy had told us the night before they would be ready - withing minutes a room was magically ready. Overall, we wouldnt choose this hotel again.
Stayed 1 night in Apr 2024
Response from George - Operations Manager on Apr 22, 2024
Thank you for your feedback. Our team will review intently and ensure we improve for the future.

10/10 Excellent

Eve Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time with the kids at the Hampton inn & Suites Saint John what a blast between the pool , water slide , hot tub and complimentary breakfast it’s a must try !
Stayed 1 night in Apr 2024
Response from George - Operations Manager on Apr 18, 2024
Thank you for the wonderful comments. We are so glad you and the family had a great time. We look forward to welcoming you back sometime. Happy Travels

2/10 Terrible

Lyne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Pool area
Stayed 1 night in Apr 2024
Response from George - Operations Manager on Apr 15, 2024
Thank you for staying with us. We are sorry you had a concern. We hope that any concerns were relayed to the team at the hotel. We are always on hand to assist and make things right for you. We promise to always keep improving.

8/10 Good

Gerald

Travelled with partner
Great location ,,friendly efficient and helpful staff….
Stayed 1 night in Apr 2024
Response from George - Operations Manager on Apr 15, 2024
Thank you for staying with us Gerald and giving us a good review. We look forward to seeing you again. Happy Travels.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Room was very clean, spacious and quiet.
Stayed 2 nights in Apr 2024
Response from George - Operations Manager on Apr 15, 2024
Thank you for the great feedback Suzanne. You made us so happy. We are pleased you enjoyed your stay. See you again soon. Happy Travels

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and super friendly staff and location is convenient to shops and restaurants. We were impressed with all of the options for their continental breakfast.
Stayed 1 night in Apr 2024
Response from George - Operations Manager on Apr 9, 2024
Thank you so much for staying at our hotel Elizabeth. Our team is pleased that you enjoyed your stay and our location. We hope to welcome you back again. Happy Travels

10/10 Excellent

Th?o

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from George - Operations Manager on Apr 8, 2024
Thank you for the great scoring. We are pleased everyone enjoyed their stay. Please visit us again soon.Happy Travels

10/10 Excellent

Kellie

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing with us and our kids!
Stayed 1 night in Apr 2024
Response from George - Operations Manager on Apr 8, 2024
We are so happy you and the kids had a great time. We will always be happy to welcome you back. Happy Travels

10/10 Excellent

Sarah

Stayed 2 nights in Mar 2024
Response from George - Operations Manager on Apr 22, 2024
Thank you so much for the five stars. We are so happy you enjoyed your stay. Keep well until we see you again. Happy Travels Sarah

10/10 Excellent

Mary, Greenfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly
Stayed 1 night in Feb 2024
Response from George - Operations Manager on Apr 1, 2024
Thank you for the great review Mary. We are so happy you enjoyed your stay with us. See you again soon. Happy Travels

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dogs allwoed child friendly
Stayed 2 nights in Mar 2024
Response from George - Operations Manager on Apr 1, 2024
Thank you for staying with us Susan. We are pleased everything went well. Look forward to seeing you again. Happy Travels

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing and so accommendating. Swimming for the kids A1. Conveniently close to my whole family
Stayed 2 nights in Mar 2024
Response from George - Operations Manager on Apr 1, 2024
When the kids are happy everyone is happy. Thank you for the great review Lynn. Please come visit us again. Happy Travels

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and place was clean. Free breakfast was actually pretty decent.
Stayed 1 night in Mar 2024
Response from George - Operations Manager on Apr 1, 2024
Thank you for staying with us Nathan. Our breakfast team very proud and will be delighted with your comments. We hope to welcome you back soon.Happy Travels

10/10 Excellent

Maureen

Stayed 1 night in Mar 2024
Response from George - Operations Manager on Apr 18, 2024
Thank you for the 5 stars Maureen. We are pleased all went well. We hope to see you again. Happy Travels

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from George - Operations Manager on Apr 1, 2024
Wow thank you for the great feedback. Our team will be overjoyed with your comments. See you again soon.Happy Travels

6/10 Okay

Trevor, Eastern Passage

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Conditioner and Body wash in the bathroom were empty upon arrival, pool chemicals were so “off” several people staying during this time experienced rashes, chemical burns and coughs. The second evening no hot water as well as the following morning still no hot water for the entire hotel.
Stayed 2 nights in Mar 2024
Response from George - Operations Manager on Mar 26, 2024
Thank you for staying with us Trevor. We truly apologize for any poor experience and we sorry that your room was not perfect for your arrival. It definately should of been. It seems no guest at the hotel reported any chemical burns or needed any medical attention - as we only use chlorine in the pool. This is very concerning so please clarify. This weekend there was 3 power outages in the area that effected our systems. Our team worked tirelessly to get everything back and running. Its very rare and while most guests were understanding we are sorry this impacted you. We hope you had the opportunity to speak to the hotel while you were there as we are always on hand to assist and make it right because you deserve the best.

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch customer service. The staff are always very warm and welcoming. The employees make this a great experience every time I go. Great breakfast. Clean rooms.
Stayed 1 night in Mar 2024
Response from George - Operations Manager on Mar 25, 2024
Thank you Angela for the amazing review. We are so happy you enjoyed your stay with us. We cannot wait to welcome you back. Happy Travels

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from George - Operations Manager on Mar 26, 2024
Thank you for staying with us Barbara. We are delighted you enjoyed your stay with. Keep well until we see you again. Happy Travels

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
The pool reeked of chlorine and was very irritating to the eyes of the swimmers but also to parents supervising.
Stayed 1 night in Mar 2024
Response from George Engel - Operations Manager on Mar 19, 2024
Thank you for staying with us. I am sorry you had a concern around the pool. Its our most loved part of the hotel and very popular. Our team advised our pool was so busy we have a close it for a couple of hours to better the experience of our guests. We want everyone to have a memorable time with us and will continue to work towards this.

10/10 Excellent

Gilbert

Travelled with family
Nice thank you
Stayed 2 nights in Mar 2024
Response from George Engel - Operations Manager on Mar 19, 2024
Thank you for staying with us Gilbert. We are grateful that you enjoyed your stay with us. Our team will be delighted with your comment.

10/10 Excellent

Lawrence P

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Will stay here again
Stayed 1 night in Mar 2024
Response from All staff, from the Hampton Inn & Suites on Mar 12, 2024
So happy to hear, Lawrence. We will look forward to having you again :) Thank you for taking the time to leave us a review.

10/10 Excellent

Colleen

Stayed 1 night in Mar 2024
Response from George - Operations Manager on Apr 1, 2024
Thank you for the five stars Colleen. We are so pleased everything went perfectly on your stay. We hope to welcome you back again.Happy Travels

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids loved the water slide
Stayed 1 night in Mar 2024
Response from All staff, from the Hampton Inn & Suites on Mar 9, 2024
Thank you for the recognition, Edward! The slide is definitely a hit :) We hope to welcome your family back again.

8/10 Good

Lorri

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was very cold!
Stayed 1 night in Mar 2024
Response from All staff, from the Hampton Inn & Suites on Mar 9, 2024
Lorri, sorry to hear about the pool chill. We keep it on same temp 24/7! I will make not of this and let Maintenace know. We hope you were able to enjoy the remaining of your stay

10/10 Excellent

Chris

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Hampton Inn in Saint John and had an excellent experience. The service was top-notch, and I want to specifically mention Nithin for his exceptional service during my stay. The staff went above and beyond to ensure a comfortable and enjoyable visit. I will definitely be recommending this hotel to my friends.
Stayed 2 nights in Mar 2024
Response from All staff, from the Hampton Inn & Suites on Mar 9, 2024
Awesome, we love all the kind words and we will make sure Nithin sees the appreciate review!!! We hope to welcome you back again in near future, Chris :)

4/10 Poor

steven

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I have red marks on my shoulder and stomach maybe from bed bugs?
Stayed 2 nights in Feb 2024
Response from Jane on Mar 2, 2024
Hi Steven, thanks for your feedback. We will investigate on this. We are sorry that you had concerns and hope that you reported this to the team at the hotel, this allows them to resolve the issue and make it right with you

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, friendly staff, loved the bed and an excellent breakfast
Stayed 1 night in Feb 2024
Response from George - Operations Manager on Apr 15, 2024
Thank you for the amazing review Wayne. Our team was delighted to read your comments. We are happy you enjoyed your stay and look forward to welcoming you back.Happy Travels

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is all good love this place when I head to saint john for a evening
Stayed 1 night in Feb 2024
Response from DP on Feb 28, 2024
Thank you for taking time to share your feedback and rating the Hampton. We hope to welcome you back soon

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DP on Feb 28, 2024
Thank you for taking time to share your feedback and rating the Hampton. We hope to welcome you back soon

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DP on Feb 28, 2024
Thank you for taking time to share your feedback and rating the Hampton. We hope to welcome you back soon

2/10 Terrible

Lisa

Stayed 1 night in Feb 2024
Response from George - Operations Manager on Mar 21, 2024
Thank you for staying with us Lisa. We hope we can impress you on your next stay. Our team is always learning and growing to provide guests with a better service.Happy Travels

8/10 Good

Tara

Stayed 2 nights in Feb 2024
Response from George - Operations Manager on Mar 21, 2024
Thank you for the response Tara. We are so pleased you enjoyed your stay. See you again soon. Happy Travels

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed whit the pool
Stayed 1 night in Feb 2024
Response from DP on Feb 18, 2024
Thanks for taking time to score our hotelWe hope to welcome you back

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk jacey, is so upbeat, personable, friendly, just totally someone you'd love to hang out with. She made our stay even better
Stayed 1 night in Feb 2024
Response from George Engel - Operations Manager on Feb 13, 2024
Thank you Jillian for that great feedback. We will be sure to recognize Jacey on your behalf. We are proud to have her on your team as she loves engaging with our guests. We hope to welcome you back in the future. Happy Travels

8/10 Good

Brandy, Kingston

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from George Engel - Operations Manager on Feb 14, 2024
Thank you Brandy for staying with us. We hope to welcome you back in the future.Happy Travels

10/10 Excellent

Camryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the whirlpool room and we had a blast! We did find some Cheetos in between our bed and nightstand but other than that it was great! The staff were all very friendly!
Response from George - Operations Manager on Feb 12, 2024
Thank you for staying with us Camryn. Please accept our apologies for the cleanliness. We check every room we rent and so sorry we missed something. I team does not want to disappoint you at all. We are delighted that everything else was enjoyable. Happy Travels

8/10 Good

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, staff helpful Clean and comfortable
Stayed 1 night in Feb 2024
Response from All staff, from the Hampton Inn & Suites on Feb 10, 2024
Thank you, Darlene for your feedback. We hope to welcome you back again :)

8/10 Good

Alysha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed wasn’t very comfortable and there was a lot of kids there as there was a hockey tournament in town that weekend and we didn’t know so there was a lot of noise and kids running up and down the halls wrecking havoc. The whirlpool was gross, looked like it hasn’t been clean in days, lots of scum on the top of the water so we didn’t use it. The breakfast was ok. People that brought their dogs let them poop on the property and they didn’t clean it up so that was disgusting as we almost walked into it a couple times. The shower needs repair, well maybe not the shower but the tile as it’s falling apart. There isn’t really a seal between the shower doors and the bathroom so water was pooling on the floor.
Stayed 2 nights in Feb 2024
Response from George Engel - Operations Manager on Feb 7, 2024
Thank you for staying with us Alysha and for the feedback. We promise we will address your concerns. Please accept our apologies for any disappointment. The hotel was full this weekend so very busy but better care needed on the whirlpool for sure. Our engineer will review your bathroom concerns are remedy immediately. Our rooms are checked before renting so we should not of missed these issues. We are so sorry. We promote and speak to pet owners about being responsible and if not we will address them directly. We hope the team at the hotel was able to assist you with these concerns. We are here to resolves any concerns like noisy guests so you can have a relaxing stay. Thank you again for taking the time to write us.

10/10 Excellent

Sharad

Stayed 2 nights in Feb 2024
Response from George Engel - Operations Manager on Feb 7, 2024
Thank you Sharad for staying. We are happy everything went well. Hope to see you again.

10/10 Excellent

Bruce, Burlington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really like the friendly staff.
Stayed 7 nights in Jan 2024
Response from Jacey on Jan 27, 2024
Thank you so much for the feedback, Bruce! We're glad you enjoyed your stay with us.

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
My 3 year old really enjoyed the pool and water slide, and having a hot tub is also a bonus.
Stayed 1 night in Jan 2024
Response from All staff, from the Hampton Inn & Suites on Jan 27, 2024
Alex, we appreciate your feedback and so glad your little one had fun in the pool. We hope to welcome you back when you're in the area in the future :)

10/10 Excellent

Dawna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were EXCEPTIONAL! Jane was so friendly, helpful and professional. I was here for a meeting with NBCC and she even upgraded my room! And....she signed me up for the rewards program. I also met George & James - who were extremely helpful and kind. The young man (didn't catch his name) in the cafeteria was a ray of sunshine. He greeted every single guest that sat down for breakfast. All in all - one of my favourite places to stay....because of the staff.
Stayed 1 night in Jan 2024
Response from Brianne on Jan 23, 2024
Dawna, we appreciate all your feedback and the kind words. Making our guest happy, makes us happy :) We hope to welcome your warm personality back to the Hampton again - Brianne FD

8/10 Good

Madonna

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from George Engel - Operations Manager on Jan 23, 2024
Thank you for staying with us Madonna. We hope you had an easy journey back home. Happy Travels

10/10 Excellent

Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the way the room was layed out.
Stayed 1 night in Jan 2024
Response from George - Operations Manager on Jan 22, 2024
Thank you for staying with us Brooklyn. We are pleased you enjoyed your stay. We hope you had an easy journey home. Happy Travels

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jane on Jan 19, 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the service and the hotel itself, to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Steven

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Jane on Jan 15, 2024
We are pleased that you had a wonderful stay with us!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of options for breakfast, quick self service. Lots of shopping and restaurants close by. We attended a funeral at Fundy Funeral Home and St. Joseph’s cemetery very close to both.
Stayed 1 night in Jan 2024
Response from Jane on Jan 15, 2024
We are pleased that you have a wonderful stay with us.

8/10 Good

Andrew Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from George - Operations Manager on Jan 9, 2024
Thank you Andrew for choosing us and giving us feedback. We hope to see you again. Happy Travels